...|TABLE OF CONTENTS | | | |PAGE NUMBER | |BACKGROUND |1 | |AIM |1 | |MAIN PRODUCT |2 | |STATEMENT OF FINANCE COMPARISON |2 | |Asset |2 | |Net Profit |3 | |Equity |3 | |Liability |3 | |RATIO COMPARISON ...
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...Journal of Banking & Finance 22 (1998) 613±673 The economics of small business ®nance: The roles of private equity and debt markets in the ®nancial growth cycle Allen N. Berger a a,b,* , Gregory F. Udell c Board of Governors of the Federal Reserve System, Washington, DC 20551, USA b Wharton Financial Institutions Center, Philadelphia, PA 19104, USA c Kelley School of Business, Indiana University, Bloomington, IN 47405, USA Abstract This article examines the economics of ®nancing small business in private equity and debt markets. Firms are viewed through a ®nancial growth cycle paradigm in which different capital structures are optimal at dierent points in the cycle. We show the sources of small business ®nance, and how capital structure varies with ®rm size and age. The interconnectedness of small ®rm ®nance is discussed along with the impact of the macroeconomic environment. We also analyze a number of research and policy issues, review the literature, and suggest topics for future research. Ó 1998 Published by Elsevier Science B.V. All rights reserved. JEL classi®cation: G21; G28; G34; E58; L89 Keywords: Venture capital; Small business lending; Bank; Mergers 1. Introduction The role of the entrepreneurial enterprise as an engine of economic growth has garnered considerable public attention in the 1990s. Much of this focus * Corresponding author. Tel.: 1 202 452 2903; fax: 1 202 452 5295; e-mail: aberger@frb.gov. 0378-4266/98/$19.00 Ó 1998 Published...
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...International Journal of Bank Marketing Emerald Article: Does relationship marketing improve customer relationship satisfaction and loyalty? Andreas Leverin, Veronica Liljander Article information: To cite this document: Andreas Leverin, Veronica Liljander, (2006),"Does relationship marketing improve customer relationship satisfaction and loyalty?", International Journal of Bank Marketing, Vol. 24 Iss: 4 pp. 232 - 251 Permanent link to this document: http://dx.doi.org/10.1108/02652320610671333 Downloaded on: 16-01-2013 References: This document contains references to 91 other documents Citations: This document has been cited by 30 other documents To copy this document: permissions@emeraldinsight.com This document has been downloaded 13476 times since 2006. * Users who downloaded this Article also downloaded: * Andreas Leverin, Veronica Liljander, (2006),"Does relationship marketing improve customer relationship satisfaction and loyalty?", International Journal of Bank Marketing, Vol. 24 Iss: 4 pp. 232 - 251 http://dx.doi.org/10.1108/02652320610671333 Andreas Leverin, Veronica Liljander, (2006),"Does relationship marketing improve customer relationship satisfaction and loyalty?", International Journal of Bank Marketing, Vol. 24 Iss: 4 pp. 232 - 251 http://dx.doi.org/10.1108/02652320610671333 Andreas Leverin, Veronica Liljander, (2006),"Does relationship marketing improve customer relationship satisfaction and loyalty?", International Journal of Bank Marketing, Vol. 24...
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...resource management effectiveness and rm performance Orlando C. Richard and Nancy Brown Johnson Abstract This study tests whether strategic human resource management (SHRM) effectiveness signi cantly affects organizational level outcomes. Using the resource-based view of the rm, this study examines the effective use of human capital on organizational performance. Further, the role that a contextual factor – capital intensity – plays in modelling is explored. Results show that SHRM effectiveness signi cantly reduces employee turnover and increases overall market performance assessment. However, SHRM effectiveness affected both rm productivity and return on equity only when moderated by capital intensity. Keywords Human resources; strategy; effectiveness; outcomes. The interest of strategic management in examining the role of human resources as value-added has evolved (Baird and Meshoulam, 1988) to broaden the focus of human resource management research from a micro (i.e. individual effectiveness focus) approach to a macro (i.e. organizational effectiveness focus) or strategic approach (Butler et al., 1991). The strategic human resource management perspective (SHRM) makes evident the importance of human resource practices for organizational performance, such as employee turnover, productivity and nancial performance. The current focus on HRM as integral to rm’s strategic processes involves viewing HRM activities as a resource contributing to rm pro tability as opposed to a cost...
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...CIMB Islamic offers a range of deposit and investment products to help manage business cash flow and cash reserves more effectively such as Wadiah Current Account-I, Fixed Return Income Account-I, and Special Investment Account-I. The money will only be invested in Shariah-Compliant activities. In the context risk, risk refers to the probability of loss. Risk actually elucidates the probability that an actual return on an investment will be lower than the expected return. Bank will dealing with high risk leading to high return or vise versa that can be manage, but not eliminate. Global trends are leading to the rising importance of risk management in financial institutions. Banking become for more complex markets such as global markets, greater product complexity, new businesses like e-banking or merchant banking, increasing...
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... SPECIAL REPORT INTERNATIONAL BANKING Retail renaissance The internet and mobile phones are at long last turning boring old retail banking into an exciting industry, says Jonathan Rosenthal IF YOUR BANK could start over, this is what it would be, trumpeted the marketing campaign for the launch in 1999 of Wingspan, an internet bank. The following year the bank was gone. In September 2000, a few months after the dotcom bubble burst, it was absorbed by its boring American bricks-and-mortar parent, Bank One (now part of JPMorgan). For all the high hopes that the internet would transform banking, most other internet banks launched around that time met with a similar fate. Citi f/i, an online bank started by Citigroup, was folded back into its parent in 2000. NetBank, an American pioneer of internet banking, soldiered on for longer than most but was shut down by banking regulators in 2007. On the other side of the Atlantic, Egg, Britain’s rst stand-alone internet bank, shook the market in 1999-2000 when it gained more than 2m customers within months of starting up. But within a few years it, too, had in e ect disappeared, its customers having been sold rst to Citigroup and then to Barclays and the Yorkshire Building Society. It was an ignominious end to a bold experiment in online banking that had caused palms to sweat in banking centres around the world. The promise of internet banking had seemed obvious. More than most other industries, banking was already largely digitised...
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...CHAPTER 2 : MEASURING NATIONAL INCOME IMPORTANCE & DEFINITION OF NATIONAL INCOME (Gross Domestic Product (GDP)) • Importance – National income accounting measures level of economic production and explain immediate causes of that level of performance. – It compares economic conditions over time. – It provides a basis for formulation and application of appropriate public policies in order to improve economic performance. • Definition – Total market value of all final goods & services produced in a country in 1 year. – It is measured in terms of monetary value. – National income accounting avoids double counting since only final product is being counted. – Higher production indicates greater use of economic resources and as more inputs are used the income for resource suppliers will also increase together with employment opportunities and vice versa. – GDP excludes: ▪ Purely financial transactions (eg: public transfer payments such as pensions, private transfer payments (eg: money gifts and security transactions such as sales of stocks and bonds since they do not involve the actual production of goods and services. ▪ Secondhand sales because they are not current product. CIRCULAR FLOW OF INCOME IN 2, 3 & 4 SECTOR ECONOMY • Circular of income – Referring to Figure 2.1, what is spent on a product being produced is income to those who have contributed their resources to producing and selling it. – Under this we are assuming...
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...Essays in Banking and Risk Management by James Ian Vickery B.Ec.(Hons), University of New South Wales (1997) Submitted to the Department of Economics in partial fulllment of the requirements for the degree of Doctor of Philosophy in Economics at the MASSACHUSETTS INSTITUTE OF TECHNOLOGY September 2004 c ° James Ian Vickery, MMIV. All rights reserved. The author hereby grants to Massachusetts Institute of Technology permission to reproduce and to distribute copies of this thesis document in whole or in part. Signature of Author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Department of Economics August 15 2004 Certied by . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ricardo Caballero Ford International Professor of Economics Thesis Supervisor Accepted by. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peter Temin Elisha Gray II Professor of Economics Chairperson, Department Committee on Graduate Studies Essays in Banking and Risk Management by James Ian Vickery Submitted to the Department of Economics on August 15 2004, in partial fulllment of the requirements for the degree of Doctor of Philosophy in Economics Abstract This thesis consists of three essays at the intersection...
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...Does relationship marketing improve customer relationship satisfaction and loyalty? Andreas Leverin and Veronica Liljander Relationship marketing (RM) has been identified as one of the way for firms to develop mutually beneficial and valuable long-term relationships with customers .RM is believed to work most effectively when customers are highly involved in the good or service, there is also an element of personal interaction. Research Review:- This study investigates the relationship marketing (RM) strategy of a retail bank and examines whether -after its implementation - customer relationships were strengthened through perceived improvements in the banking relationship and consequent loyalty towards the bank. Research Methods:- Design/methodology/approach - A survey was conducted on two profitability segments, of which the more profitable segment had been directly exposed to a customer oriented RM strategy, whereas the less profitable segment had been subjected to more sales oriented marketing communications. Findings - No significant differences were found between the segments on customer’s evaluations of the service relationship or their loyalty towards the bank. The regression analysis revealed that the relationship satisfaction was less important as a determinant of loyalty in the more profitable...
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...CRM Best Practices: A Case Study of an Indian Private Bank Kallol Das* and Renuka Garg** The current study attempts to conduct a study of deployment of CRM Best Practices in the context of Indian retail banking, specific to an Indian private sector bank, one of the largest banks in the country with presence in 17 other countries.The research objective involves describing how the selected bank is deploying the CRM Best Practices toward building relationships with their retail customers. The case study method is the recommended research method in such situations when we deliberately want to cover the contextual conditions because they may be highly pertinent to the phenomenon of study. The study identifies 29 CRM Best Practices after extensive literature review. There are six sources of evidence that can be used for triangulation of data. The current study uses only two to three sources of evidence and as a result the construct validity of the case study research is affected. Though several research papers have been published in the area of CRM practices, no publication was found, across the countries, in connection to CRM Best Practices. Introduction RM has been a part of marketing literature since more than a decade. Interestingly, there is still much debate over what exactly constitutes CRM (Sin et al., 2005). According to Parvatiyar and Sheth (2001), some of the themes represent a narrow functional marketing perspective while others offer a perspective that is broad and paradigmatic...
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...KUWAIT FINANCE HOUSE (MALAYSIA) BERHAD (672174-T) (Incorporated in Malaysia) Directors' Report and Audited Financial Statements as at 31 December 2010 Registered Office Level 18, Tower 2, Etiqa Twins, 11 Jalan Pinang, 50450 Kuala Lumpur KUWAIT FINANCE HOUSE (MALAYSIA) BERHAD (672174-T) (Incorporated in Malaysia) CONTENTS PERFORMANCE OVERVIEW STATEMENT OF CORPORATE GOVERNANCE DIRECTORS' REPORT STATEMENT BY DIRECTORS STATUTORY DECLARATION REPORT OF SHARIAH COMMITTEE INDEPENDENT AUDITORS' REPORT STATEMENTS OF FINANCIAL POSITION INCOME STATEMENTS STATEMENTS OF COMPREHENSIVE INCOME STATEMENTS OF CHANGES IN EQUITY STATEMENTS OF CASH FLOWS NOTES TO THE FINANCIAL STATEMENTS PAGE 1 1 - 18 19 - 23 24 25 26 - 27 28 - 29 31 - 32 33 34 35 36 - 37 38 - 139 KUWAIT FINANCE HOUSE (MALAYSIA) BERHAD (672174-T) (Incorporated in Malaysia) 1 PERFORMANCE OVERVIEW The Group and the Bank registered a loss after taxation of RM75.6 million and RM97.3 million respectively for the financial year ended 31 December 2010 due to the more challenging operating environment in 2010 as the Group and the Bank embarked on its business realignment and restructuring plans in early 2010. The total assets of the Group has decreased by RM661.5 million to RM10.9 billion as at 31 December 2010. Despite the anticipated full year results, the Group made marked progress in Quarter 1 to Quarter 4 of 2010 profit/(loss) before taxation and the Group stood on a strong capitalised position with a...
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...of Most Admired Companies. Yet within a year, Enron’s image was in tatters and its stock price had plummeted nearly to zero. Exhibit 1 lists some of the critical events for Enron between August and December 2001—a saga of document shredding, restatements of earnings, regulatory investigations, a failed merger and the company ling for bankruptcy. We will assess how governance and incentive problems contributed to Enron’s rise and fall. A well-functioning capital market creates appropriate linkages of information, incentives and governance between managers and investors. This process is supposed to be carried out through a network of intermediaries that include professional investors such as banks, mutual funds, insurance and venture capital rms; information analyzers such as nancial analysts and ratings agencies; assurance professionals such as external auditors; and internal governance agents such as corporate boards. These parties, who are themselves subject to incentive and governance problems, are regulated by a variety of institutions: the Securities and...
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...ACCOUNT NO I/We wish to apply for the following E-Services with your bank. I/We furnish the details of my/our account for which the facility shall be enabled. FACILITY / SERVICES REQUIRED ATM Card Debit Card Add on Card Alert (Mob / E-mail) Internet Banking Mobile Banking (M-pay) Mr./Ms/ ACCOUNT NAME : (IN THE ORDER OF FIRST, MIDDLE & LAST NAME) leave space between words. Messers Fill up the rows applicable to the facility requested 1. ATM/DEBIT CARD (Name to appear on the card) PHOTO CARD YES 2. ADD ON CARD DETAILS NO CUSTOMER ID ADD ON CARD : JOINT HOLDER YES NO NON CUSTOMER (Joint applicant Form to be attached) Mobile Number / E-mail ID Mobile Number / E-mail ID Mobile Number / E-mail ID ADD ON CARD (Name to appear on the card) 3. ALERT: ALERT: ALERT: SMS / SMS/ SMS/ E-mail ID E-mail ID E-mail ID Debit Customer ID Customer ID Customer ID SMS: TRANSACTION TYPE AUTHORISED USER NAME – 1 (For Alert) AUTHORISED USER NAME – 2 (For Alert) AUTHORISED USER NAME – 3 (For Alert) Credit Balance E-MAIL: TRANSACTION TYPE Debit Credit Balance 4. MOBILE BANKING – M-PAY (mobile number) HANDSET MAKE – MODEL (Eg: NOKIA -3110C) AUTHORISED USER NAME (For Mobile banking - M-pay) 9 1 5. NET BANKING : Corporate – Retail – Fin Fin-Personal Fin-Personal and Third Party E-MAIL ID Non- Fin RSA TOKEN (Optional and charges are applicable) (F/NF) Maker / Checker Limit (`) Non-Fin (Maker is one who enters the transactions. Checker is...
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...those terms should be sent to the publishers at the abovementioned address. British Library Cataloguing in Publication Data Relationship marketing: theory and practice 1. Marketing 2. Customer relations 1. Buttle, F. 658.8'12 ISBN 1 85396 313 5 Typeset by Dorwyn Ltd, Rowlands Castle, Hants. Printed and bound in Great Britain DEFGH 3210 Contents Pref ace List of contributors VII IX 1 . Relationship marketing Francis Buttle 2 . Supply-chain relationships Gary Davies 3 . Principal-agent relationships Neil Carruthers 1 17 29 40 55 74 91 1 04 118 131 145 159 4 . Business-to-business relationships Pete Naude and Christopher Holland 5. Internal relationships Javier F. Reynoso and Brian Moores 6 . Retail banking John A. Murphy 7. Corporate banking Charles Schell 8 . Credit cards Steve Worthington 9. Financial advisers and savings and investment products Christine Ennew and Mary Hartley 1 0. Airlines David Gilbert 1 1 . Hospitality Suzanne C. Gilpin 1 2 . The advertising agency--client relationship...
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...Date 1023817172 19 AUG 2015 Credit Limit: RM 447.00 Deposit (RM) Bill No 09 SEP 2015 000868669912 0.00 ACCOUNT SUMMARY Previous Charge Previous Balance Payment -Thank You RM 199.55 -199.55 Current Charge RM Recurring Charges 188.00 Usage Charges 0.15 GST Total Amount Outstanding 0.00 11.29 Total Current Charges Total Amount Rounding Amount Total Amount to be Paid 199.44 199.44 0.01 199.45 Starting from 11 SEPTEMBER 2014, the bill payment period has been changed to 21 days. For more details, refer to announcement page. GST credit adjustments will be given to usages not subjected to tax prior to April 2015. GST debit adjustments will be billed for services utilised after 1 April 2015. These adjustments are being reflected in your current month's tax invoice. For the current charges, kindly remit them before or on the due date stated on your bill. For payment via post, please attach this slip with crossed cheque payable to 'Telekom Malaysia Berhad' and state account no with total payment at the back of the cheque. PAYMENT SLIP ©1023817172®®®®00000199.4519082015751%¬ Account No Bill No NURUL HIDAYATI BINTI MUFLICH D-09-04 FLR 9 BLOK D APARTMENT JALIL DAMAI JLN 14/155C BANDAR BUKIT JALIL 57000 KUALA LUMPUR WILAYAH PERSEKUTUAN 1023817172 000868669912 Bill Date 19 AUG 2015 Revenue Code 751 Total Amount Due RM 199.45 R40 OFF 10 Biller Code : 8888 Ref-1 : 1023817172 JomPAY online at Internet and Mobile Banking with your Current, Savings or Credit Card account...
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