# 1 Carol, an executive traveling on an international flight, is preparing e-mail instructions to her staff during the flight. Carol is in the act of Answer encoding

# 2 Javon explains a new policy to his staff which prohibits the use of office computers for personal e-mail. Several of the employees frown at the news and one staff member makes a sarcastic remark. Steve’s staff is Answer giving feedback

# 3 Data integrity refers to which of the following advantages of databases?
Answer The assurance that data will be accurate and complete

# 4 Which of the following is typically true of work teams?
Answer Employees in a self-directed work team handle a wide array of functions and work with a minimum of direct supervision

# 5 In downward communication management attempts to ____ activities within an organization while with lateral communication management hopes to ____ them.
Answer control; coordinate

# 6 A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be most appropriate for sharing the news with employees, given the sensitive nature of the message?
Answer A face-to-face meeting with each employee

# 7 Intrapersonal communication occurs when Answer an individual processes information individually

# 8 Which of the following best describes the common attitude that those from the U.S. and Canada and some Europeans have about the concept of time? Answer Time is money

# 9 Many leading figures in recent corporate scandals were never convicted of a crime. Which of the following best describes their behavior: Answer Behavior that is legal, yet unethical

# 10 The grapevine in an organization Answer is typically no more or less accurate than other channels

# 11 Managers at XYZ Manufacturing Company believe that "the ends justify the means" and justify unethical acts because they are in the best financial interest of the company. This action is an example of which potential cause of unethical behavior? Answer Excessive emphasis on profits

# 12 Which of the following is appropriate etiquette when listening? Answer Restate in your own words what you think the speaker has said

# 13 An ultimate requirement of listening for information is that the listener
Answer is able to separate fact from fiction and truth from untruth

# 14 The purpose of a diversity initiative is to Answer learn to view others as individuals rather than members of stereotypical groups.

# 15 As a student, you are concerned with making a good grade in your marketing class. However, instead of taking copious notes, you outline the major points and try to listen as much as possible. What type of listening are you engaged in? Answer Listening for information

# 16 Robin, task force chair, tells team member Aaron "your proposed solution to this problem is great." Robin's probable metacommunication to Aaron is
Answer "You have expressed consistently good ideas."

# 17 You are a U.S. businessperson who has just completed a successful agreement with two Japanese clients. As a gesture of friendship, you pat the shoulders of your Japanese counterparts. How are they likely to react? Answer Stiffen their bodies, as they consider such touching improper.

# 18 Janet tells Juan, "Don't be late for work." Janet's probable metacommunication is Answer "You are frequently late for work and this is a warning."

# 19 You are the supervisor of an employee who is very upset about the promotion of his arch rival. You call him into your office and ask him to enlighten you on the reasons he is upset. What type of listening are you engaged in? Answer Empathetic listening

# 20 Shanté is a new sales representative with Sensations, Inc. She attends a regional sales meeting, followed by a reception. She converses with three new sales people and an hour later she forgets their names. This is an example of which of the following bad listening habits? Answer Faking attention: she pretends to listen but misses the message.

# 21 The MOST important reason for teams to utilize agendas and minutes is that
Answer participants know what is expected of them and can track, follow up, and ensure implementation of decisions made in previous meetings.

# 22 Which of the following facts makes listening difficult? Answer Our minds process much faster than a speaker can talk.

# 23 Guidelines for effective meetings include Answer limiting length and frequency
# 24 Josh is a new manager whose department has experienced a lot of infighting and jealousy; he tries to reduce group competition and increase cooperation by using the ____ philosophy. Answer win/win

# 25 In a team with representatives from many different departments in a company, the director of human resources makes sure that everyone in the meeting gets to talk and to be heard. The director of human resources is fulfilling which role in the team? Answer Facilitator

# 26 Which of the following is important for U.S. business people to remember when conducting international negotiations? Answer: Laws and ethics as well as customs vary considerably among countries.

# 27 A survey of North American executives about the importance of listening skill in the workplace showed Answer it is one of the most important skills needed in the corporate environment and is lacking in many employees.

# 28 Which of the following stages of team development is marked by optimal performance levels? Answer Performing

# 29 Which of the following describes the major difference between teams and groups?
Answer Members of teams generally have a higher commitment to the overall goal than do members of groups.

# 30 You are about to conduct a formal meeting with 41 attendees in the boardroom. What guide would you use to ensure orderly communication and participation?
Answer Robert’s Rules of Order