...Journal of Management Research ISSN 1941-899X 2014, Vol. 6, No. 4 Understanding Performance Indicators of Organizational Achievement in Turkish Airline Companies Dilek Erdogan (Corresponding author) Department of Aviation Management, Faculty of Aeronautics and Astronautics Anadolu University, Eskisehir, Turkey Tel: 90-222-321-3550 / 6984 E-mail: dilekc@anadolu.edu.tr Ergun Kaya Department of Management, Faculty of Business Administration Anadolu University, Eskisehir, Turkey Tel: 90-222-335-05-80/ 2544 Received: Sep. 16, 2014 doi:10.5296/jmr.v6i4.6355 E-mail: ergunk@anadolu.edu.tr Accepted: Oct. 13, 2014 Published: October 13, 2014 URL: http://dx.doi.org/10.5296/jmr.v6i4.6355 Abstract The aim of this study is to analyze performance indicators used by airline companies within the framework of a performance and strategic management tool, namely, ’balanced scorecard (BSC)’, and to assess its applicability in the airline business. Designed as a multiple case study by collecting data from primary and secondary sources, the participants of this study are scheduled airline businesses operating in Turkey. The airline companies have been found to use similar performance indicators within the financial, customer-based, internal business process, and learning/growth perspectives of BSC. Airline companies are recommended to use BSC because it allows them to transform their strategies into measurable performance indicators and to assess their...
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...BUSINESS PERFORMANCE MANAGEMENT IN RETAIL INDUSTRY ABSTRACT The ability of businesses to drive sustained improvement in their performance is significantly hampered by the seven challenges (strategic misalignment, local optimization, uncompetitive reactions times, etc.). The situation is being continually exasperated due to the factors such as volatile economic and regulatory conditions, emerging management techniques, multi-organization business models and underutilized operational information. In this research paper we are discussing as how BPM helps in resolving the above factors, BPM in retail industry and also about how business performance provides businesses with solutions that allow them to cost-effectively adopt the cultural changes to their management process by providing a systems infrastructure that spans the entire business, regardless of business unit or even enterprise boundaries. KEYWORDS Business Performance Management, Process Management, Business Intelligence, Enterprise Application Integration, Strategic Business management, Retail Business Performance Systems. INTRODUCTION In the face of an increasingly fast-paced business environment, many businesses struggle to anticipate, let alone meet, their stakeholders’ objectives. At the same time they are under increasing pressure to maintain strong corporate controls and offer greater degrees of transparency. Misaligned strategies, outdated plans and unreliable forecasts inhibit success. Many businesses...
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...about it and if eBay spent time on promotion. eBay's leadership never saw fit to aggressively bring the eBay, Skype and Paypal systems together. Examples of how to fix this could be simple and at very little engineering effort or cash cost. For example by adding a couple of strategically placed "call me now" or "send a few bucks" icons could make a big difference. Even a couple of quasi-discreet "call me now" and "send a few bucks" icons in strategic locations could make a world of difference, at very little engineering effort or cash cost. More information begets more trust, which then leads to more completed transactions, goes the theory. I suppose it could have worked, but that would have required an effort from the various management and engineering teams involved. Heck, call up the marketing department, too. Unfortunately, there never seemed to be a whole lot of that action going on. eBay seems to have bought Skype and set it on auto-pilot (destination: nowhere) almost immediately. Go to ebay.com today and look around, and you'll find Skype getting equal billing to low-profile or low-profit luminaries like karmic micro-investment service MicroPlace and semi-social bookmarking application StumbleUpon. Those are hardly revenue or profit drivers for eBay in any meaningful way. Perhaps the Skype contact option would get more play if people...
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...The Future of Corporate Performance Management Abstract Adaptive Planning is a Corporate Performance Management system that has foreseen the future of IT. They have adapted a full service CPM system which can accommodate customers from beginning to end. The “cloud” has become a vital asset to the selling point which will forever change IT as we know it. This new system has allowed companies to “Dramatically reduce budgeting and forecasting cycle times by up to 90%” (Product Overview). “Allowing them to make faster, more informed and better decisions” (Product Overview). This paper will discuss the alternative of cloud computing and many of the other assets to automating the CPM cycle. We will discuss Bridon American Corporation’s (BAC’s) process of forecasting, budgeting and financial reporting prior to implementation and after implementation of Adaptive Planning. Keywords: forecasting, budgeting, financial reporting, cloud computing The Future of Corporate Performance Management “Corporate Performance Management is a cycle that begins with budgeting and continues to comparison of actual performance against the plan” (Product Overview). “Reports and dashboards are used to analyze real-time data, and compare it to what was planned. Based on this analysis, the cycle begins again, with what-if analysis and re-forecasting” (Product Overview). “A truly integrated and automated cycle has tight collaboration among managers throughout the organization, as well as tight integration...
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...Harvard Business Review Case study Analysis BY John Raphael Marty Vitality Health A better Corporate Performance Management System to Retain Top Talent Vitality Health Vitality Health Introduction Issues Beth Williams stepped in to fill the shoes of Fred Kikuchi in 2009 as the new CEO. Her primary stated purpose was to “find a better way to identify and reward top performers in order to keep ‘A’ players in their positions and accelerate company growth by attracting new top talent.” To do this, Beth created a new performance management team (PMET) to study the existing rewards & compensation, and uncover changes that needed to be made. With over 50% of the staff in Des Moines consisting of scientists and engineers, and a total R&D budget nearing 30% of total gross revenue in 2009; Vitality’s growth depended heavily on continued human resources for R&D, especially due to Vitality’s focus on emerging markets and the volatility that comes along with such growth. Beth’s prompt delivery of a new performance management system only eight weeks after discovering problems likely delighted Vitality’s board as well as some staff, but her no-nonsense approach must have also been a shock internally as she was “a notable contrast from Kikuchi’s more conciliatory management style.” The email sent to management to simply review the online guidebook of the new performance management system hardly created “buy-in” within the organization, that was...
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...Harvard Business Review Case study Analysis BY John Raphael Marty Vitality Health A better Corporate Performance Management System to Retain Top Talent Vitality Health Vitality Health Introduction Issues Beth Williams stepped in to fill the shoes of Fred Kikuchi in 2009 as the new CEO. Her primary stated purpose was to “find a better way to identify and reward top performers in order to keep ‘A’ players in their positions and accelerate company growth by attracting new top talent.” To do this, Beth created a new performance management team (PMET) to study the existing rewards & compensation, and uncover changes that needed to be made. With over 50% of the staff in Des Moines consisting of scientists and engineers, and a total R&D budget nearing 30% of total gross revenue in 2009; Vitality’s growth depended heavily on continued human resources for R&D, especially due to Vitality’s focus on emerging markets and the volatility that comes along with such growth. Beth’s prompt delivery of a new performance management system only eight weeks after discovering problems likely delighted Vitality’s board as well as some staff, but her no-nonsense approach must have also been a shock internally as she was “a notable contrast from Kikuchi’s more conciliatory management style.” The email sent to management to simply review the online guidebook of the new performance management system hardly created “buy-in” within the organization, that was...
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...CHIEF PERFORMANCE OFFICER MS - - 16 INTRODUCTION POSITION CONTROLS Works together with the Director to capture and leverage business performance data to affect improvements and innovations in business operations. DUTIES AND RESPONSIBILITIES Negotiating and establishing business performance metrics, formulae and thresholds at various levels of the enterprise Assimilating industry benchmarks or other external data against which to gauge business performance Recommending a set of performance-based actions for the COO to implement Prioritizing and budgeting enterprise and line-of-business strategic performance initiatives Reporting strategic performance initiative progress and results (returns) to the executive team Implementing the components needed to collect, assimilate, analyze, and deliver business performance management data." Collector The CPO plays the role of collector. He or she is collecting performance measurements and metrics from all parts of the organization. These measurements may be in automated systems on various technical platforms. The collection process involves significant business expertise to understand what is important to collect, and what can remain within the department. As part of the collection process, certain technologies such as databases and corporate networks need to be understood and leveraged. Ultimately all the performance data will be in one place, and the CPO needs to begin with this end in mind. Consolidator In...
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...Performance Management Dr. Herman Aguinis PE-A1-engb 1/2011 (1033) This course text is part of the learning content for this Edinburgh Business School course. In addition to this printed course text, you should also have access to the course website in this subject, which will provide you with more learning content, the Profiler software and past examination questions and answers. The content of this course text is updated from time to time, and all changes are reflected in the version of the text that appears on the accompanying website at http://coursewebsites.ebsglobal.net/. Most updates are minor, and examination questions will avoid any new or significantly altered material for two years following publication of the relevant material on the website. You can check the version of the course text via the version release number to be found on the front page of the text, and compare this to the version number of the latest PDF version of the text on the website. If you are studying this course as part of a tutored programme, you should contact your Centre for further information on any changes. Full terms and conditions that apply to students on any of the Edinburgh Business School courses are available on the website www.ebsglobal.net, and should have been notified to you either by Edinburgh Business School or by the centre or regional partner through whom you purchased your course. If this is not the case, please contact Edinburgh Business School at the address below: Edinburgh...
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...According to Armstrong (2001) performance management can be defined as a strategic and integrated approach to delivering sustained success to businesses, in this instance public services, by improving the performance of the employees by developing the capabilities of team and individual contributors. A performance management system sets out to establish organisational goals and objectives to ensure that a business is successful and employees perform to the highest possible standard. The system also identifies any problems with a pubic service and monitors progression in the form of improved performance. It is important to establish whether performance management systems will improve public services because they affect every individual in the UK. A good example of where a performance management system is needed for better quality of safety, reliability, punctuality, and comfort is on UK railways and on the London Underground. This essay aims to establish whether the successful implementation and use of performance management systems will lead to a higher quality of education, health, police force and public transport system. The Prime Minister’s Speech in 2001 stated that UK public services were still in need of modernisation and change in order to meet the changing needs of a 21st century public. He suggested that investment alone was not enough to increase the quality of public services and he believed that society was driving the focus away from the 1980s financial focused...
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...Sprint Performance Management System Douglas Tennyson Excelsior College Abstract Every company needs to have a performance management system in place to build employees into what the company desires from them, to help them retain the best employees and to assist with active communication. Sprint seems to have a performance management system today that is much better than it was previously and this paper will explore the current performance management system and compare it to the old one and also make recommendations as to what Sprint can do to improve their current system. Sprint is a telecommunications company that specializes in mobile devices and mobile service. They currently hold fourth place in the mobile provider market being overtaken by T-mobile in 2015 according to a report on RCwireless.com with Verizon and AT&T maintaining a firm grip at the top of the market share. "The report found that "no major shifts in market share among the major four carriers" between now and 2020" (Kinney, S. (2015). One of Sprint's bigger problems was their employee turnover rate; they were losing employees faster than they were getting new ones. This would be a problem for any company, but especially for a company that is in the cutthroat business of cell phones and service. Trying to grow and take more of the market when you can't keep the trained employees created a problem for Sprint and they knew they needed to address this. "In July 2002, Towers Perrin released a...
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...|Unit title |Supporting Good Practice in Performance and Reward Management | |Level |3[1] | |Credit value |6 | |Unit code |3PRM | |Unit review date |Sept. 2011 | Purpose and aim of unit This unit provides an introduction to the purpose and processes of performance and reward management and the role of human resources (HR) in promoting and supporting good practice. Studying this unit will enable learners to develop their understanding of how motivational theories and associated tools can be used within the context of performance and reward management and how these can have a positive impact on an organisation’s business objectives. It also provides an overview of appropriate skills and good practice associated with performance management reviews and follow-up and the data management aspects. Additionally learners will understand the role of financial and non-financial benefits and important determinants of reward decisions. On completion, learners...
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...ce PERFORMANCE MANAGEMENT SYSTEM AND ITS IMPACT ON ORGANIZATIONAL EFFICIENCY LITERATURE REVIEW Performance management comprises all activities that guarantee that organizational objectives are constantly being attained in an efficient and effective manner. Normally, performance management focuses on the organizational performance, employees, departments and to some extent the processes that are usually employed to build a service or product, as well as other key areas of an organization (Izadpanah et al., 2012). In this competitive market, every company want s upgrades their marketing strategies and prepares their business mission and vision in order to carry out their business in the long run. In the age of rapidly changing competition and technological advances, the business process is interwoven with some hard realities. These challenges are manifested in competitions from volatile and unknown entity from an unknown corner of the world, unstable customers’ preferences, stringent labour laws, international standards and swift economic and political changes. All these taken together, compel the corporate world to work in a war zone to acquire and retain more customers and stabilize their business (Pradhan et al., 2012). A performance management system is the key factor used in determining whether an organization can manage its human resources and talent effectively. Performance management provides information on who should be trained and...
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...Performance Management Plan April Northern HRM/531 March 24, 2014 Sherri Johnson Performance Management Plan Bollman Hotels based out of Minneapolis, Minnesota is looking to expand internationally into India for the first time. This move has resulted in several major changes for the organization. The organization currently has 25,000 employees. As a condition to moving over to India, Bollman Hotels is looking to increase its workforce by 20%. The HR representative of Bollman Hotel chains, Jason Galvan has been advised and briefed on what employment laws and regulations to take into special consideration. Along with considering employment laws, compensation and benefits packages were recommended in accordance of the company expanding their business into another country. The third phase of the Bollman Hotel chains expanding into another country is to develop a performance management plan. A performance management plan will allow the organization to access a plan to have all employees get the training that is necessary to perform their jobs well. The process of developing a performance plans includes aligning the performance management framework to the organizational business strategy, developing an organizational performance philosophy, and identifying the skills needed by employees by using a job analysis process. A performance management plan also includes a method of used for measuring the employee's skills, a process for addressing skills gaps, and an approach...
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...Sustaining Employee Performance Maintaining a healthy, successful employee base is an important responsibility for human resource teams. There are a number of ways that, implemented correctly, can help them achieve this goal. They include performance management, compensation, and benefits. After human resources has recruited, hired, and trained the best candidates, the next step is to ensure that they are meeting standards, and if they are not, that they receive the proper training. The best way to track employee performance is to set up a performance management system. Performance management is not just an annual review of what the employee did wrong last year, or what they achieved, according to "HrCouncil" (n.d.) it “is the continuous process of setting objectives, assessing progress and providing on-going coaching and feedback to ensure that employees are meeting their objectives and career goals” (Keeping the Right People: Performance Management). To have an effective performance management system, there are a number of practices that should be adopted. The first practice is to provide sufficient training for management who will conduct the appraisals. Training will ensure that they can successfully complete the evaluations without prejudice or bias, and stay within all legal requirements. Thoroughly trained management will be able to “act upon the outcomes of the performance management process[…]to ensure that good performance is recognized, inadequate performance results in the...
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...Performance Management Framework Mr. Stonefield is starting his own business in Austin, Texas, called Landslide Limousine Service. One of the fundamental elements to building this new business venture is creating a framework for performance management. The framework must include necessary employee job skills, the methods used for measuring these skills, the process for addressing skill gaps, and the approach for delivering effective performance feedback. It is important to understand how the performance management framework (PMF) aligns to the organizational business strategy. Mr. Stonefield previously stated he wants to provide first-class transportation to his customers. His goals are realistic for the first year with an anticipated -$50,000 in revenue, and 10% turnover. The success of the business’s performance management will ensure there will not be any additional lost revenue, and turnover stays at, or under target. The goals set in place lay the foundation for the future of this company, and a clearly defined PMF will foster highly engaged employees and lead to continual revenue growth. It is imperative Mr. Stonefield’s employees have the necessary job skills to allow Landslide Limousine to achieve its goals and gain a positive reputation. A job analysis is “The process of obtaining information about jobs, including the tasks to be done on the jobs as well as the personal characteristics necessary to do the tasks” (Cascio, 2013, p.690). Mr. Stonefield has elected Atwood...
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