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TRƯỜNG ĐẠI HỌC HÙNG VƯƠNG TP.HỒ CHÍ MINH KHOA QUẢN TRỊ KINH DOANH
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LUẬN VĂN TỐT NGHIỆP ĐỀ TÀI: MỘT SỐ GIẢI PHÁP NHẰM HOÀN THIỆN CÔNG TÁC QUẢN TRỊ NGUỒN NHÂN LỰC TẠI NGÂN HÀNG NÔNG NGHIỆP VÀ PHÁT TRIỂN NÔNG THÔN – CHI NHÁNH TÂN BÌNH (AGRIBANK TÂN BÌNH)

GVHD: SVTH : MSSV : LỚP :

Th.s Hà Minh Tiếp Nguyễn Quang Tánh 854010765 08QKNT1

MỤC LỤC

Lời cảm ơn ....................................................................................................................................... i

Nhận xét của giảng viên hướng dẫn .............................................................................................. ii

Nhận xét của giảng viên phản biện ............................................................................................... iii

Danh mục bảng biểu, hình vẽ ....................................................................................................... iv

Danh mục các từ viết tắt ................................................................................................................ v

Mục lục .......................................................................................................................................... vi CHƯƠNG 1: CƠ SỞ LÝ LUẬN VỀ QUẢN TRỊ NGUỒN NHÂN LỰC

Mở đầu ...........................................................................................................................................01

1.1 Một số vấn đề cơ bản về quản trị nguồn nhân lực ..............................................................03

1.1.1 Khái niệm về quản trị nguồn nhân lực ................................................................................03

1.1.2 Chức năng của quản trị nguồn nhân lực .............................................................................03

1.1.3 Vai trò của quản trị nguồn nhân lực ....................................................................................05

1.2 Các nhân tố ảnh hưởng đến quản trị nguồn nhân lực ........................................................06

1.2.1 Các nhân tố bên trong ..........................................................................................................06

1.2.2 Các nhân tố bên ngoài ..........................................................................................................07

1.3 Một số học thuyết liên quan về quản trị nguồn nhân lực ....................................................09

1.3.1 Thuyết X, thuyết Y và thuyết Z............................................................................................09

1.3.2 Thuyết nhu cầu của Maslow .................................................................................................11

1.4 Quan điểm của quản trị nguồn nhân lực .............................................................................12

1.4.1 Quan điểm truyền thống .......................................................................................................12

1.4.2 Quan điểm hiện đại ...............................................................................................................13 1.5 Tình hình nguồn nhân lực thực tế trong lĩnh vực ngân hàng tại Việt

Nam ..........................................................................................................................................14

1.5.1 Tổng quan về nguồn nhân lực trong ngành ngân hàng Việt Nam............................................ 14

1.5.2 Chất lượng nguồn nhân lực ..................................................................................................16

1.5.3 Nguồn tuyển dụng .................................................................................................................19

1.5.4 Tình hình đào tạo ..................................................................................................................19

KẾT LUẬN CHƯƠNG 1 ..............................................................................................................20

CHƯƠNG 2: THỰC TRẠNG VỀ CÔNG TÁC QUẢN TRỊ NGUỒN NHÂN LỰC TẠI AGRIBANK TÂN BÌNH 2.1

Giới thiệu khái quát về Agribank Tân Bình .......................................................................21

2.1.1 Quá trình hình thành và phát triển Agribank Tân Bình ....................................................21

2.1.1.1 Giới thiệu về Agribank ......................................................................................................21

2.1.1.2 Quá trình hình thành và phát triển của Agribank Tân Bình ..........................................23

2.1.2 Cơ cấu tổ chức nhân sự của Agribank Tân Bình ................................................................23

2.1.2.1 Sơ đồ tổ chức Agribank Tân Bình ...................................................................................23

2.1.2.2 Chức năng nhiệm vụ của các phòng ban ..........................................................................24

2.1.3 Kết quả hoạt động kinh doanh của chi nhánh trong 3 năm (2009 – 2011) ........................26

2.1.3.1 Về huy động vốn ................................................................................................................26

2.1.3.2 Về sử dụng vốn ..................................................................................................................28

2.1.3.3 Kết quả hoạt động kinh doanh tại Agribank Tân Bình ...................................................29 2.2

Thực trạng công tác quản trị nguồn nhân lực tại Agribank Tân Bình .............................30

2.2.1 Tình hình nhân sự thực tế tại Agribank Tân Bình .............................................................30

2.2.2 Công tác quản trị nguồn nhân lực tại Agribank Tân Bình ................................................31

2.2.3 Các yếu tố ảnh hưởng đến công tác quản trị tại Agribank Tân Bình ................................37

2.2.3.1 Yếu tố bên trong ................................................................................................................37

2.2.3.2 Yếu tố bên ngoài ................................................................................................................40 2.3 Nhận xét chung về công tác quản trị nguồn nhân lực tại Agribank Tân Bình 42

2.3.1 Ưu điểm.................................................................................................................................42

2.3.2 Khuyết điểm ..........................................................................................................................43

KẾT LUẬN CHƯƠNG 2 ..............................................................................................................44

CHƯƠNG 3: MỘT SỐ GIẢI PHÁP NHẰM HOÀN THIỆN CÔNG TÁC QUẢN TRỊ NGUỒN NHÂN LỰC TẠI AGRIBANK TÂN BÌNH 3.1.1 .........................................................................................................................................

3.1 Căn cứ đề xuất giải pháp ........................................................................................................45

ịnh hướng chung của Agribank Tân bình .........................................................................45 3.1.2 ......................................................................................................................................... huận lợi và khó khăn trong công tác quản trị nguồn nhân lực tại

Agribank tân Bình ..............................................................................................................46

3.1.2.1 Thuận lợi ...........................................................................................................................46

3.1.2.2 Khó khăn ...........................................................................................................................47

3.2 Một số kiến nghị ......................................................................................................................53

3.2.1 Những kiến nghị nhằm phát triển nguồn nhân lực về phía Nhà nước ...............................53 3.2.2 Giải pháp xây dựng nguồn nhân lực ngân hàng từ quá trình giáo dục

đào tạo .................................................................................................................................54

3.2.3 Về phía Agribank Tân Bình .................................................................................................48

3.2.3.1 Chính sách nhân sự ...........................................................................................................48

3.2.3.2 Chiến lược quản trị nguồn nhân lực chất lượng cao ........................................................52

KẾT LUẬN CHƯƠNG 3 ..............................................................................................................56 TÀI LIỆU THAM KHẢO PHỤ LỤC

MỞ ĐẦU

T

hực tiễn cho thấy, sự phát triển kinh tế - xã hội phụ thuộc vào nhiều yếu tố, nhiều điều kiện nhưng chủ yếu nhất vẫn là phụ thuộc vào con người. Hơn bất cứ nguồn lực nào khác, con người luôn chiếm vị trí quan trọng trong chiến

lược phát triển kinh tế - xã hội của một quốc gia. Quản trị nguồn nhân lực tạo ra bộ mặt văn hóa của tổ chức, tạo ra bầu không khí vui tươi, phấn khởi hay căng thẳng, u ám của tổ chức đó. Chính bầu không khí sinh hoạt này là yếu tố gần như quyết định sự thành công của tổ chức. Vậy nên, quản lý nguồn nhân lực là một chức năng quản lý đóng vai trò quan trọng nhất trong quản lý tổ chức. Không có một hoạt động nào của tổ chức mang lại hiệu quả nếu thiếu đi công tác quản lý nguồn nhân lực. Mục tiêu cơ bản của quản lý nguồn nhân lực trong bất kỳ một tổ chức nào cũng sẽ là làm sao để sử dụng nguồn nhân lực một cách có hiệu quả nhằm đạt được mục tiêu mà tổ chức đề ra. Hiện nay, hệ thống ngân hàng ở nước ta ngày càng phát triển và đa dạng về nhiều hình thức, sự phát triển mạnh mẽ đó làm chúng ta cần phải quan tâm hơn đến vấn đề nhân lực, và môi truòng làm việc hiệu quả, chất lượng đào tạo cũng như hướng đến một sự cạnh tranh giữa các ngân hàng. Sau một thời gian nghiên cứu, tìm hiểu, thực tập tại Agribank Tân Bình, tôi nhận thấy tầm quan trọng và tính cần thiết của vấn đề nguồn nhân lực đặc biệt là trong nghành ngân hàng ở Việt Nam hiện nay, nên em quyết định phát triển đề tài báo cáo thực tập thành đề tài luận văn tốt nghiệp của mình và chọn tên đề tài “Một số giải pháp nhằm hoàn thiện công tác quản trị nguồn nhân lực tại Agribank Tân Bình” để làm đề tài chuyên đề tốt nghiệp lần này. 1/ Mục đích nghiên cứu của đề tài

-

Nghiên cứu và đề xuất giải pháp nhằm phát triển nguồn nhân lực để đáp

ứng nhu cầu của Agribank Tân Bình. Các giải pháp nhằm thu hút, đào tạo và duy trì nguồn nhân lực nhằm hoàn

thiện công tác quản lý nguồn nhân lực tại Agribank Tân Bình. 2/ Phạm vi nghiên cứu Đối tượng nghiên cứu là Agribank Tân Bình. Phạm vi nghiên cứu của đề tài là phân tích và đánh giá về nguồn nhân lực

hiện tại của Agribank Tân Bình. Luận văn sẽ giới hạn ở các vấn đề mang tính lý luận và đề ra các giải pháp

nhằm hoàn thiện công tác quản trị nguồn nhân lực tại Agribank Tân Bình. 3/ Phương pháp nghiên cứu Luận văn được thực hiện bằng các phương pháp thống kê, điều tra, phân

tích và tổng hợp. Thông tin và số liệu thu thập dựa trên hệ thống lưu trữ hồ sơ của công ty.

Số liệu có từ nhiều nguồn như: điều tra trực tiếp, tham khảo ý kiến các chuyên gia và người có kinh nghiệm 4/ Bố cục luận văn Kết cấu đề tài chuyên đề tốt nghiệp gồm 3 chương như sau: Chương 1: Cơ sở lý luận về quản trị nguồn nhân lực. Chương 2: Thực trạng về công tác quản trị nguồn nhân lực tại Agribank Tân Bình. Chương 3: Một số giải pháp nhằm hoàn thiện công tác quản trị nguồn nhân lực tại Agribank Tân Bình.

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