...Puce Health Clinic Case Analysis Table of Contents Executive Summary……………………………………………………3 Objective of the Report ………………………………………………..3-4 4P’S and STP…………………………………………………………..4-6 Market Analysis………………………………………………………..6 Competitors Analysis ………………………………………………….7-8 SWOT Analysis………………………………………………………...9 Recommendations………………………………………………………10 Conclusion………………………………………………………………10 Appendix A……………………………………………………………...11 Income Statement………………………………………………………..11 Puce Memorial Hospital (PMH) is, an independent, not-for-profit, general hospital located on the southern periphery of a major western city. Being debt free and dependent on inner city residents, the board of trustees authorized PMH to expand operations by adding an ambulatory facility in the downtown area ten blocks north of the hospital. Being open for 11 months now, Puce Health Clinic (PHC) has seen success by becoming self sufficient, increasing cliental, reducing bad debts by 2 % and minimizing the increase in their expenses. Sherri Worth, Assistant Administrator of PMH, has recognized a potential threat that could hurt their facility. Medcenter, a possible competitor, has been proposing to develop their own facility overlapping in service areas with PHC. This threat has the potential to take a third of PHC’s northern portion of personal illness patients and also 40% of potential personal illness patients in this area will go to the new location. After speaking to her boss Roger Mahon...
Words: 2251 - Pages: 10
...smile on the children’s faces while we worked with them to get them better or the clear look of thankfulness on the people who will never take what we provided them for granted. I would love to have the opportunity to provide physical therapy to similar areas of need, which I can successfully contribute to the program at MGH IHP. I have also had different experiences relating directly to the field that have all been quite diverse. My first experience in the field was as a patient of physical therapy after a traumatic shoulder injury the required two surgeries. From there I participated in an internship in a sports-heavy physical therapy clinic and after graduating college I got a job as a physical therapy aide in an outpatient clinic outside Boston where I have been for the past three years. Being at the clinic for an extended...
Words: 469 - Pages: 2
... A new medical clinic is opening up in your hometown and a mutual friend has recommended your services to the administrator of the clinic. You have received a letter asking you to provide information that would support their retaining your services rather than hiring employees for the same purposes. Assume that this letter may have gone out to other local firms as well. Working as a team, you will do the following two things: (a) After discussing and choosing a small business with your team, you will prepare a letter (in effect, an informal proposal) in response, offering your services to the clinic. (b) Follow up with an oral presentation before the administration of the clinic to discuss and further sell your services to them. On the date scheduled for the final presentation, each student will be responsible for evaluating one team, as assigned by the instructor, on their written and oral presentation. To help you prepare, a copy of the student team evaluation form has been provided. Additionally, students will evaluate the contribution of their fellow team members and themselves in developing the presentation. Evaluations will be taken into consideration in determining grades for the project. In preparing your written presentations, consider the following: • What business services will you choose to provide to the clinic? Billing, secretarial, computer, health, landscaping? • Who will present the letter to the clinic administrators? Who...
Words: 743 - Pages: 3
...description of the Community Health Center of Franklin County, Inc. (CHCFC), describe the mission, vision, and values of CHCFC, explain some quality indicators and measures currently in place at CHCFC, and discuss who is responsible for CHCFC’s quality improvement plan. CHCFC Description CHCFC is a nonprofit federally funded community health center located in rural Alabama. It operates 10 clinics in eight different counties. TCMC is fully accredited by The Joint Commission. Services vary slightly from clinic to clinic. Each clinic offers general primary healthcare, in-house laboratory testing, patient medication assistance programs, and four of the clinics offer in-house X-ray services. According to CHCFC’s 2008 Uniform Data System Report, providers within the organization saw more than 11,000 patients, generating over 45,000 encounters. CHCFC Mission, Vision, and Values CHCFC opened the doors of its first medical clinic in 1977, with the mission of providing excellent medical care to all residents of the community, regardless of insurance status or income (Community Health Center of Franklin County,...
Words: 1192 - Pages: 5
...expected from each person. I currently am employed at a community health center in a rural area; there are many different people who use this center as their medical provider. I am one of the front desk receptionists, which is where the communication between patient and doctor begins. Sometimes this can be tough due to the diversity there are many language barriers, but things have started to get better with time. The clinic has become very successful with different means of advertising and communicating what the clinic has to offer for medical services. The cliental is usually low income, in which the state picks up the bill, so they have used every available source such as bill boards, radio ads, and commercials to promote people to use the clinics to help keep health cost down. There is also a web page that allows the client to a view the main website that contains many different types of information such as locations, specialties, job opportunities. The clinic is mainly run through phone calls, pages or messages being sent through I Pads. The clinic does not use traditionally health charts, this is...
Words: 382 - Pages: 2
...With the opening of the Downtown Health Clinic, Perpetual Mercy Hospital expected to expand the current customer referrals and the demand as a whole. This clinic was aimed to help Perpetual Mercy Hospital with its customer base, patients and create many business opportunities. The original goal of the Downtown Health Clinic was for it to be self sufficient after three years of opening. Unfortuanately due to unseen competion, these goals are beginning to look too ambitious.After 11 months of operation the Perpetual Mercy Hospital experienced a net loss of 237,614 with diminishing returns. To restructure our organization, executives have come together in hopes that they can construct a strategy that can reposition PMH. The first group of executives brainstormed solid recommendations for PMH. Their recommendations included (1) Increase price by 8 percent with a 2% decrease in bad debt. This option would be considered their do nothing option, but could still in fact positively alter company financials. (2) Extend clinic hours which would include hiring a new physician for coverage. (3) Offering gynecology services in the clinic. Their final recommendation included pursuing the third option. The executives supported their choice with company statistics that confirmed that about 35 percent of all patients were women under 35. They believe that this is an untapped opportunity that could possibly yield substantial revenue. The second group of executives also provided us with...
Words: 304 - Pages: 2
...Dynamics of Ethics Dynamics of Ethics Dealing with unwanted personal questions in a professional relationship is not always easy but remaining professional and answering the questions on a clinician and client relationship is the ethical way to perform the job. The clinician can volunteer to tell the client personal information if they choose. How a clinician handles is personal life is very important because a client could have seen the clinician outside of the office and want to ask questions about strike up a conversation about seeing the clinician. The client could also seek information about the clinician from outside sources. Disclosure of any person information should always be supervised so that the conversation stays on a professional level. As a provider the information that is being obtain from the client needs to be held in the strictest of confidence and careful to whom information can be legally and ethically shared. Even though clinicians are still humans and make mistakes, if they cross a moral or legal line, the law is going to hold them accountable. Out of office contacts is permitted as long as it is work related. Work related contact includes hospital visits, institutional and home. These places may be the normal settings for meetings (Dillon & Murphy, 2003) within the Human Services field. Subject matters that the clinician really needs to be concern with are boundary issues. This is very important between the client and clinician. A client...
Words: 993 - Pages: 4
...am managing, and overall analyze their position at the hospital. I need to be fully aware of their exact duties, and analyze in detail things about each position. The 2nd step I will need to do is look at the outpatient clinic position, and see exactly what is required for this clinic. Next I will need to make a decision on who will be the best candidate to fulfill this position based on the overall work requirements, and qualifications needed for this position. I need to make a decision that overall positively affects both the hospital, and new outpatient clinic. A1. The hospital in this scenario is located in a rural setting. The hospital has recently purchased a small outpatient clinic that is approximately 50 miles from the hospital. Currently about 20-30 patients are seen daily by one provider at the clinic. The hospital does have a contract with several different businesses to provide care for workers injured at work. So let’s analyze my current staff: * 3 coders who take care of the hospital coding (1 of these coders does the coding for the outpatient clinic attached directly to the hospital as well) * 1 front office employee- this employee answers phones, takes care of patient paperwork, filing, etc. * 1 employee at the outpatient clinic that handles billing, coding, front office duties, and is attending college as well to get her RHIT certification A2. a. Code look-up software: This is software that is put into place to help coders...
Words: 1828 - Pages: 8
...Case Study: Rio Grande Medical Center Domonique Chapman HCM 733 F1WW Professor Edward Schaffer July 13, 2014 Justification of Additional Space Based on my interpretation of the allocation costs for the Outpatient Clinic Advantages & Disadvantages Facility Allocation Recommendation for Final Allocation References Case Study: Rio Grande, Week 2 Learning Outcome: Justify an indirect cost allocation scheme for outpatient services for a healthcare organization. | Score | | Below Expectations0 – 15 | Approaches Expectations16 - 17 | Meets Expectations18 - 20 | | 1. Justification of additional space for Outpatient Clinic | Justification of additional space for Outpatient Clinic is insufficient. | Justification of additional space for Outpatient Clinic is sufficient. | Justification of additional space for Outpatient Clinic is comprehensive. | | | Below Expectations0 – 11 | Approaches Expectations12 - 13 | Meets Expectations14 - 15 | | 2. Discussion of advantages and disadvantages of new methodology and justification | Discussion of advantages and disadvantages of new methodology and justification is insufficient. | Discussion of advantages and disadvantages of new methodology and justification is sufficient. | Discussion of advantages and disadvantages of new methodology and justification is comprehensive. | | | Below Expectations0 – 11 | Approaches Expectations12 - 13 | Meets Expectations14 - 15 | | 3. Facility allocation...
Words: 408 - Pages: 2
...Obsessive Compulsive Disorder OCD (obsessive compulsive disorder) is a common disease that affects several individuals. The questions that need to be answered about this topic include the following: What are symptoms of OCD? How is OCD treated? What are some of the medications used to help OCD? How does OCD affect others? Most individuals don't know they show signs of this disease, but with research they may gain knowledge and get help. Browning 2 Research: 1. What is OCD? OCD is short for obsessive- compulsive disorder. This disorder is considered as a type of anxiety and is looked at as a unique condition. It is a strong illness that sucks people in ongoing cycles of repeating actions and thoughts. People who struggle with OCD are constantly reminded of recurring thoughts, images, or even fears they may have. These are called their obsessions that often times lead to nervousness and compulsions. The people act upon their compulsions in order to make the urge go away. The act of performing the obsessive behavior may make the anxiety go away, but it comes back and they have to do it again after. These can take up to hours or even a full day for a person to finally control their compulsions (OCD in Children and Adults). 2. What are symptoms of OCD? The symptoms of OCD vary depending on the person. Some obsessions may include fear of making a mistake, fear of dirt or contamination, fear of harming another, fear of being embarrassed, fear of thinking sinful thoughts...
Words: 1532 - Pages: 7
...Case Study 3 This case study focuses on a situation that is faced by most healthcare facilities in the United States. The problem involves growing needs versus shrinking financial budgets to meet required outlay of equipment, technology, staffing, and physical facilities. To meet the needs of the growing population of North Reno County, Langley Mason Health (LMH) must make some tough financial decisions in regards to patient safety strategies that effect immediate and long term obligations. LMH has a strategic plan and has set forth ten goals for implementation. Once the goals are implemented, the community and patients will have safe, efficient care and the health system will be in line with other facilities that are technologically proficient. LMH has a multi-phase approach to complete the process and implementation of the plan. To date, the only phase completed is the first, and there is indecision and uncertainty among the LMH management staff about subsequent phases. Staff opposes purchasing equipment for short term safety goals such as smart IV pumps versus purchase of technological systems that include suites such as computerized order entry (CPOE), robots, and smart IV pumps, bar coding, computerized medication delivery, and electronic patient education. While some management decision makers desire to study the strategic problem before dedicating the funds for any equipment or phase, the chief information officer Dr. Moore does not want to get bogged down in a lengthy...
Words: 722 - Pages: 3
...Running Head: COOPER GREEN HOSPITAL Cooper Green Hospital and the Community Care Plan Strayer University Health Economics April 20, 2012 Dr. Mountasser Kadrie 1. Discuss six (6) unique problems associated with delivering health care to an indigent population. Delivering health care to an indigent population can be problematic with there being more patients needing care than there are providers. "Safety net providers had a large Medicaid and indigent care caseloads relative to other providers" (Swayne, Duncan, & Ginter, 2009, p. 698). Providers that provide care to indigent populations do not receive the compensation for services that they would in an area where individuals had HMO, PPO, or POS type insurance coverage. Providers that care for Medicaid recipients are paid less for services than managed care companies pay. Providers of services for Medicaid recipients are "required to accept the Medicaid reimbursement as payment in full" (Swayne, Duncan, & Ginter, 2009, p. 700). Many individuals in the indigent areas will not seek health care until their symptoms have worsened to the point that seeking professional care is required. "Many poor residents delayed getting necessary medical care because they had no health insurance" (Swayne, Duncan, & Ginter, 2009, p. 702). In a large metropolitan area where there are many choices for health care services, facilities have to compete to provide care and increase revenue within their facility. There were...
Words: 1614 - Pages: 7
...THE PRIMARY CARE CLINIC Your name here Professor’s name here School name here Date The Primary Care Clinic Patients in today’s busy world demand convenience which has lead to the rise of local centralized primary care facilities. The purpose of this paper is to look at forces that have influenced the development of the clinic, a mission statement, key performance indicators to measure effectiveness, decisions regarding clinic expansion, the role of the clinic in the community, and influences of public healthcare policy on outpatient clinics. Discuss the key political, economic, and social forces that may have influenced the development of the clinic. Politics can hamper development of private healthcare organizations by compromising quality, limiting accessibility or feasibility, or increasing the cost of healthcare through laws, regulations, policies, requirements of private practice, and monitoring of services (Griffith & White, 2007). The primary care clinic must balance the requirements and regulations of private practice while creating a market for quality healthcare in the community marketplace. The clinic model has advantages over other models in that it allows practitioners a level of economy in sharing their medical facilities, equipment and staff with others, minimizing overhead and allowing them to keep the rising cost of healthcare lower by sharing equity. Improved patient quality is...
Words: 1590 - Pages: 7
...My Beliefs, Values, and Clinical Gestalt with Individual’s and Systems Jerra K. Roberts University of Phoenix CERTIFICATE OF ORIGINALITY: I certify that the attached paper, which was produced for the class identified above, is my original work and has not previously been submitted by me or by anyone else for any class. I further declare that I have cited all sources from which I used language, ideas and information, whether quoted verbatim or paraphrased, and that any and all assistance of any kind, which I received while producing this paper, has been acknowledged in the References section. This paper includes no trademarked material, logos, or images from the Internet, which I do not have written permission to include. I further agree that my name typed on the line below is intended to have, and shall have the same validity as my handwritten signature. Student's signature (name typed here is equivalent to a signature): ___Jerra K. Roberts ________________________ ___ My Beliefs, Values and Clinical Gestalt with Individual’s and Systems’ Clinicians working in the Human Service field have extremely challenging jobs. They must learn to balance their own beliefs with the client’s beliefs. This involves taking the clinicians’ personal values and experiences and putting them aside to determine what is the best treatment approach for the client. Recognizing my own identity will help me see how I fit in the community and with the clients who I interact with...
Words: 1317 - Pages: 6
...The given “Healthcare Compliance and Coding Management Effectiveness Scenario” describes the day to day challenges that a Health Information Management (HIM) department Manager/Supervisor will face. In this case it is actually a newly hired HIM department’s Manager/Supervisor. My approach to address the challenges presented in the scenario would be to first access and analyze the current workforce that I am responsible to manage, evaluate the new requirement that has to be fulfilled as a result of acquisition of the new clinic, and finally make decisions based on the qualifications, standards and requirements of the required workforce, taking into account the productivity and quality of work at both the hospital and the newly acquired clinic. In the given scenario there is currently a rural hospital and an outpatient setting. Apart from these 2, the organization has also acquired an outpatient clinical setting 50 miles from the hospital which has contracted a local lumberyard and small farm equipment manufacturing plant in town to provide medical services for injured workers. In the hospital setting there are 3 coders who take care of inpatient coding services, one front office employee who takes care of the paperwork, phone calls, release of information, and filling and retrieving of health records from various hospital departments. One of the coders also performs coding services for the outpatient setting that is attached to the hospital. In the newly acquired outpatient clinical...
Words: 1560 - Pages: 7
