...Course Project: Stage II Name HRM340: Human Resource Information Systems INTRODUCTION Various types of HRIS systems and processes have been reviewed to help Jay Morgan and Family Castle Restaurant run more efficiently as a business. Jay Morgan the Operations Manager, have been using outdated methods for scheduling, recruiting, hiring, and answering questions from its employees. Maintaining accurate books and keeping constant communication with the Managers have been a challenge for Jay Morgan. If an accurate HRIS system can be implemented, Jay Morgan will be able to achieve more in business with less time and travel. BUSINESS ASSESSMENT Castle Family Restaurant is a family friendly dinning facility that has 8 locations, employing some part time employees and over 40% of fulltime employees. The locations are strategically located across the state of Florida in the hearts of neighborhoods that are suitable for any family. Castle Family provides a simple, old fashioned and pleasant dining experience. “Togetherness” is the culture that is promoted and the goal is to mimic the old fashioned restaurant environment where the family can sit, laugh and enjoy a meal together. Restaurants compete for customers every day, and proficiency is critical to providing quality customer service. In Rasmussen Reports, National Survey of 1000 Adults, more than 50 percent of Americans reported in 2011 say that they ate at a restaurant at least once a week, with...
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...Castle’s Family Restaurant Business Plan: Stage I Introduction Human Resource management teams work with the performance of activities such as bookkeeping, upholding policies and guidelines, employee performances, and ensuring that labor laws are enforced. Human resource managers utilize information systems to help in their daily duties of payroll, training, and organizations of personnel files. Human Resource managers develop and analyze functions that will determine the specific type of Human Resource Information system application is necessary to automate and create a strategic alliance for the Human resource department. The importance of determining the type of human resource information system application is to define which system can help make the business run more smoothly. A system is used to store, manipulate, analyze, acquire, retrieve and distribute important information. An HRIS system will help Human resource managers by providing them with more data on strategic levels and allow for the function of more efficient and better information for decision making. Business Assessment The Castle Family Restaurants has eight locations throughout Northern California. They currently have eight restaurants; only 40% of the employees are full time, with approximately 300-340 employees. In most traditional restaurants the food service managers are generally responsible for the daily operations of the restaurant. The Castle Family restaurant is currently being operated...
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...Castle Business Plan Castle’s Family Restaurant Business Plan: Stage III Susanna Vilim DeVry University HRM-340 1 Castle Business Plan Table of Contents Item Table of Contents Executive Summary Introduction Page # 2 3- 4 5 Company Review 6- 7 Business Analysis 8 - 11 HRIS Type/Comparison 12 - 14 HRIS Recommendation 15 - 17 Conclusion 18 Bibliography 19 2 Castle Business Plan Executive Summary Castle’s Family Restaurant being the successful family owned chain of restaurants completing in a dynamic yet economically challenged environment is to be commended. To continue to achieve the strategic business objectives of living out the corporate mission and expanding the current chain, the business plan set forth in detail will address current challenges being faced in payroll processes and the recommendations in addressing each of these needs so that the organization can meet and exceed current and future goals. Jay Morgan, operations manager, currently carries the responsibilities associated with payroll activities. Payroll processes are vital to the organization and the risks associated with implementing these activities are high. Implementing an automated Human Resource Information System (HRIS) will mitigate these risks and in turn will be beneficial to current and future objectives in growing the organization. Currently Castles utilize Compeat to address other aspects of the business; the recommendation...
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...Castle’s Family Restaurant Business Plan: Stage III Lamont Stokes Keller Graduate School Executive Summary The business is a food chain restaurant that is located in Northern California with roughly 300-400 full time and part time employees. There are other competitions within the area which are other fast food restaurants and we all serve the customer that wants fast food, but we are more family oriented. The majority overview of this business plan was to review and discuss the HRIS needs of the company, the type of HRIS that will be used and also what vendor would be providing these services to Castle's Family Restaurant. Introduction This business plan will discuss the importance and the benefits of having an HRIS implemented for the payroll function of the Castle Family Restaurant. Discussing of the Vendor that is selected and some key information on what the vendor provides is available in the paper. This paper will serve as a recommendation to assist the company in streamlining the payroll function of the business. Company Review The name of the business that we are evaluating is called Castle’s Family restaurant. The business is currently located in Northern California and has approximately 300-340 employees. Most of the employees at Castle’s Family restaurant are part-time with about 40% of the employees being full time. As we take a look of...
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...Castle’s Family Restaurant Business Plan: Stage III DeVry University Executive Summary The purpose of this business plan is to understand the restaurants business and its operations to improve its customer service and its employee relations. The Castle Family Restaurant has eight restaurants that operate under one regional manager that also acts as the Human Resource Manager for the restaurants. The goal is to develop a plan that can decrease the travel time of the regional manager so; that he, Jay Morgan, can save on gas due to high gas prices since each restaurant is located in the northern California area. The objective is to introduce a HRIS application and one vendor that can assist in the developing of the HR department and ease the transitioning of one individual HR manager to multiple employees. There are restaurants with profits in mind and provide the same food and service while the Castle’s Family believes in family, partnerships and developing relationships with one another for a great customer service. Introduction The Castle’s Family Restaurant has eight restaurants in northern California with about 300-340 employees. Most of the employees are part time with about 40% of them full-time. This business plan is to determine strategies that will eliminate the Human Resource position from Jay Morgan, so that he can reduce his travel time to all eight locations and to develop an HR department for the restaurants. In addition, the business plan is to enable...
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...Castle’s Family Restaurant Business Plan: Stage II Jonquil Walker DeVry University Introduction The Castle Family is a small restaurant with 8 locations in northern California. The operations manager is also the HR manager Jay Morgan is responsible for 300 to 340 employees 40% of which are full time. They are looking for alternative ways to conduct the HR portion of the business that will save them gas and time. Jay Morgan currently drives to each restaurant each week to handle scheduling, hiring employee HR issues as well as payroll and the distribution of pay checks. HRIS Type/Comparison I would to suggest a system that will optimally allow employees to have direct access to the data and provide them with the ability to update their own personal information. This information’s will provide online application for hiring new employees for the recruiting portion of Jay Morgan’s HR duties. The system will also have the capability to screen the application saving time on the manual reviewing of unqualified applicants. It will have a drop box portion to allow employees to ask questions without having to wait for Jay to arrive one day a week to ask them questions about any issues. Jay will be able to handle the questions as soon as they are asked in real time so Jay can deal with issues as soon as possible. Employees will be able to submit time as they go and input the information daily and or as needed and utilize the system to automatically calculated their hours...
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...Week 2 Stage One Paper DeVry University Online Human Resource management Information Systems HRM340 Professor Stephanie HRM340 Stage One Paper Introduction In times past, Human Resource departments were often seen as administrative divisions that handled employee’s paper work. This view has evolved and has since caused the practice of human resource management to be seen as a partner that is strategically aligned with the organization as a whole and which operates to accomplish the goals of the company. One such thing which has made significant contributions to the evolution that has taken place in Human Resource Management (HRM) is the rise and advancements that have been made in information technology. These technological vices along with the many functions of HRM have been coupled to develop Human Resource Information Systems (HRIS). “HRIS enables an HR (Human Resource) department to streamline its activities and the demands placed on it by automating the Human Resource data and processes necessary for the management of the human capital of the organization”, (Kavanagh, Thite & Johnson, 2012, p. 4). Human Resource Information Systems allow HR managers to perform at optimum levels. This is done through the automation of key employee data and processes which essentially increases efficiency and reduces error and wastage of time. In the case of the Castle’s Family Restaurant chain, the investment in and implementation of an HRIS will impact the HR manager and department...
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...Table of Contents Scenario Stage Introduction 3 Business Assessment 4 Identified Problems 4 HRIS Needs Assessment 5 Proposed Model of Castle's Family Restaurant HRIS 6 Conclusion 7 References____ ____________________________________8____ SCENARIO STAGE 1 INTRODUCTION Castle's Family Restaurant has eight restaurants in the Northern California area with approximately 300-340 employees. Most of the employees are part time with approximately 40% of them full time. The Operations Manager, (Mr Jay Morgan), also acts as the HR manager and travels to each location every week to take care of scheduling, recruiting, hiring and answering questions for the employees as needed. He also takes care of payroll using an Excel spread sheet and has a computer application to print payroll checks. Mr Morgan approaches you, (an HR Consultant), for a proposal. Due to the increase in gasoline costs, he would like to greatly reduce his travel time for visiting each location each week and wonders if there is anything you can suggest to him to help him complete his HR tasks in a cost-effective manner. He hopes there is some way he can do part of his HR tasks from his office instead of traveling to each location. BUSINESS ASSESSMENT: (Per Professor Ficken)- The name, type, and size...
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...McDonald's vision is to be the world's best Quick Service Restaurant experience. The culture and heritage of the McDonald's' business - the brand, behaviours and values - are the foundation for achieving the McDonald's vision. Together, they define who we are and how we are at McDonald's. McDonald's provides the door to limitless career opportunities. The average McDonald's restaurant employs 40 to 60 people - from crewmembers to the restaurant manager. As of today, McDonald's employs more than 2,500 people across India. Says, Smita Jatia, Managing Director, Hard Castle Restaurants Pvt. Ltd (HRPL), "We are an equal opportunity employer, providing not only [local] employment but long-term careers as well. The world-class training that we impart enables us to provide our customers the ultimate McDonald's experience. "When a new employee joins the organisation, he is taken through a systematic induction programme. This is done through one-on-one interactions as well as exposure to the customer through operations training in the restaurants for a specified period of time. Crewmembers are trained extensively on all food safety and food handling processes. The crew trainees work shoulder-to-shoulder with their trainers while they learn the operational skills necessary for running the restaurant - from the front counter to the kitchen areas. At McDonald's, our selection process is very systematic and comprises of 3 stages 1. Aptitude Testing and Initial Interview after screening...
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...The Murcia region, located in the southeast of the Iberian Peninsula, is a region consisting of a single province and its capital Murcia. It lies between the community of Andalucia (between the provinces of Almería and Granada), Castilla La Mancha (Albacete) and Valencia (Alicante). The total population of the region is about 1.500.000 inhabitants, distributed mostly around the cities of Murcia, Cartagena and Lorca. The flag of this region consists of seven crowns and four castles. These last elements on the flag evoke the frontier character of the region along its history; while on the other hand, the seven crowns evoke real concessions granted to the region as a sign of appreciation for the loyalty of the region. The Region of Murcia has a characteristic dialect, of Romance origin, which emerged during the thirteenth and fourteenth centuries, with large distinct peculiarities. On one hand, we find variants that come from Arabic to Aragon, through the Andalusian romance. The most important resources of this region are quite varied. It is among the largest producers of vegetables, fruits and flowers of Europe, like wine, being Yecla the city's largest exporter. In turn, the tourism sector is of great importance in the region, as the region's coast has pristine spaces and the largest salt lake in Europe, the Mar Menor. Finally, industry production in Murcia that stand out are petro-chemical and energy (Cartagena). GOVERNMENT Transportation in Murcia is divided...
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...is potentially wanted or needed by consumers is identified by a business as not being supplied by rival companies. Merlin creates several opportunities in opening new resorts. Recently they have opened Knight Village in Warwick Castle as they don’t currently have a tourist accommodation available to the public. This new investment will cost up to £3 million and be available to visit all year round. Merlin have used their skills to take advantage of the gap in the market. By doing this merlin have built many parks around the world which are designed for many different markets. There is also a new launched project planned by merlin called the knight...
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...Mc-Donald Vs Domino’s - Comparative Analysis Determinant Of Choosing Fast Food Restaurant And Their Service Quality BY:- ANUJ CHAUHAN (FINANCE + MARKETING) ITM UNIVERSITY, SITHOLI, GWALIOR ABSTRACT SERVICE QUALITY Parasuraman et al. (1988) introduced a 22-item scale, called SERVQUAL, for measuring service quality, the model has been widely adopted across industries. The scale was tested in 4 service settings different from those of the original test: a dental school patient clinic, a business school placement center, a tire store, and an acute care hospital. In service industries, customer satisfaction is always influenced by the quality of interactions between customers and the personnel involved in the contact services (1994). In the last decade, the movement towards quality had started to spread from the manufacturing sector to the service sector. The shift of focus to quality is basic for the service business to survive the competition, get acceptance from society, and be able to achieve its missions. In principle, the two main things closely related to services are expected quality and experienced or perceived quality. The first is the customers' expectations of service quality and the latter is the customers' perceptions of service quality. The customers will always assess the services they experienced by comparing them with whatever they expected or wished to receive. Services are behavioral rather than physical entities and have been described...
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...Data 3.1 The 2011 retail and leisure report prepared by DTZ for Canterbury City Council 3.2 The 2014 Canterbury District Local Plan Publication Draft (CDLP Publication Draft) 3.3 Canterbury.gov.com (official city council website) 3.4 Canterbury.co.uk (official tourism website) 3.5 The 2013 consumer lifestyle in the UK report by Euromonitor 4.0 Primary Data 4.1 Focus Groups 4.2 One-to-one interviews 4.3 Questionnaire 4.4 Sampling 5.0 Results and Analysis 6.0 Conclusion 7.0 Appendices 7.1 Appendix 1: Focus Group Transcripts 7.2 Appendix 2: One-to-one interview Transcript 7.3 Appendix 3: Questionnaire 8.0 Bibliography Executive Summary This report was commissioned by Canterbury City Council to investigate the demand for current and new leisure facilities. These researchers have also determined how the parent market could affect the demand for local businesses and tourist attractions. To conduct this study researchers had to formulate some research aims and objectives. The research design involved collecting qualitative data through focus groups and one-to-one interviews as primary data however quantitative research was conducted through designing an online survey which was distributed to a sample of 107 people. The collection of secondary research helped identify the gaps within the current leisure market and provided a broad overview of the different competitors and categories of leisure activities. An overview of primary research revealed...
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... Siddhant Kapoor Vipul Garg INTRODUCTION McDonald's Corporation is the world's largest chain of hamburger fast food restaurants, serving around 64 million customers daily. Headquartered in the United States, the corporation was founded by businessman Ray Kroc in 1955 after he purchased the rights to a small hamburger chain operated by the eponymous Richard and Maurice McDonald. A McDonald's restaurant is operated by either a franchisee, an affiliate, or the corporation itself. The corporation's revenues come from the rent, royalties and fees paid by the franchisees, as well as sales in company-operated restaurants. McDonald's primarily sells hamburgers, cheeseburgers, chicken, French fries, breakfast items, soft drinks, shakes and desserts. In response to changing consumer tastes, the company has expanded its menu to include salads, wraps, smoothies and fruit. Plans of McDonald’s Currently, McDonald’s has around 180 restaurants spread across India and around 500,000 customers visit them on a daily basis. Their plans are: * To open 40 more restaurants across India this year. * To invest Rs 600 crore to launch 180-190 restaurants over a period of five years. This means they would be doubling the number of their restaurants by 2015. To support this growth, they have developed a strong supply chain network which helps them to seamlessly serve the customers. New flavours McDonald’s are adding to the...
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...Professional Training Report | MATHIEU CHANOUX | Contact : mathieu.chanoux@gmail.com06 30 33 76 58IEMI – CMHMBA 1 A | 10/04/2013 10/04/2013 2. Acknowledgment First off, I would like to thank my professional tutor during my internship in the Disneyland Hotel Mr. Ruben Hilberink, who allowed me to use his research on performance quality management while he was in college which inspired me in finding the company problem statement of this paper. While his research focused more in the implementation of performance management in the workplace in general, he advised me that it could be a good subject concerning the hospitality industry, precisely at the level of the reception where the performance can be measured easily. Following his advice and being interested by the subject, I therefore decided to study more precisely this process and how it was implemented, rightly or not, in the Disneyland Hotel. Apart from this person, I would also like to thank my manager Mr. Oliver Drutschmann who hired me as a Team Leader intern and allowed me to work in this environment, involving me in several projects such as the transformation process of the majority our standard rooms in terrace rooms situated in the main floor of our hotel (in order to get a higher average price / room) or empowering me and other team leaders in taking operational decision related to management. I had also the opportunity to work with a wonderful team, always available if needed and I’m grateful to them as...
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