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Chinese Customer Research

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Submitted By dreamscream
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Chinese Customer Research
1. Customer Profile * Travelling Purpose
96% Chinese international travellers surveyed have been abroad for leisure reasons, while 52% have been abroad for business or educational purposes. According to the data over the past five years, Chinese international travellers tend to take leisure trips abroad more frequently than business trips, especially for those visiting relatives and friends. * Independently Travelling Preferred
70% of Chinese international travellers now travel independently and only 30% of Chinese international travellers travel as part of the arranged groups. The percentage of those travelled independently increased compared with two years ago.
2. Most Popular Activities
When travelling, 51% of Chinese international travellers prefer to go shopping as they seek for luxury brands in USA. Older travellers aged 35+ are more interested in traditional sightseeing, while younger travellers aged under 35 are more interested in dining.
In addition, Chinese travellers in tier 1 cities are more likely to go shopping when travelling abroad (57 per cent vs 51 per cent for the total).

Activity | Sightseeing | Dining | Shopping | Beaches | Museum | Rural pursuit | Percentage | 75% | 65% | 51% | 37% | 22% | 17& |

3. Booking Methods
49% of Chinese international travellers will book their accommodation directly through the hotel, with 29% among those book on the website and 19% by telephone. 36% travellers rely on a travel agent, with 14% booking through online travel companies via their website, mobile app or call center.
How the travellers travel is also a differentiating factor. Those travel independently and make their own travel arrangement are 17% less likely to use traditional travel agent than those travelled with an organized group.
4. Female travellers
Chinese female travellers are more likely to travel aboard for leisure reasons than male travellers. Chinese female travellers are more keen on dining (69%) and shopping (56%) than male travellers (60%for dining and 47% for shopping). Moreover, they are less interested in sightseeing (72%) than male (78%). Furthermore, women are just as likely to make their own travel arrangements rather than choose an organized tour (62 per cent).

5. Business Travellers
57% of Chinese international travellers are male, and two-fifth of them live in tier 1 province with high internet penetration. 36% of them prefer to book their accommodation through the hotel’s own website.

6. Independent Travellers
Independent travellers are younger, more confident and internet savvy, travel more frequently and stay longer. Independent travellers would rather arrange their trip by themselves than ask travel agents for advice, preferring to use online travel, accommodation and review websites, consulting a wider range of information sources before booking. Social media plays a very important role in their decision- making process. Nearly 20% are happy using online travel companies and mobile apps.

7. Younger Travellers (aged under 35)
They are more interested in dining compared with travellers under 35. 44%of younger travellers use social media to help them make decisions on holiday destinations, higher than 27% of Chinese customers doing in this way.

8. Statistics * In 2013, 34.3% of Chinese international travellers bought luxury goods in US, and only 12% of Chinese bought luxury goods domestically. * ‘China’s luxury goods purchasing report’ predicts that Chinese total consumption of luxury goods will be worth $102billion, 47% of the world’s luxury goods. * In 2012, the number of Chinese travellers to US reached to 1.474m, and it’s predicted that the number would go to 2.304m, 2.764m, 3.317m, 3.947m, and 4.697m from 2014 to 2018.

Chinese international travellers information acquisition channels

Chinese international travellers spending distribution

9. Promotion Channels:

Chinese Famous Travel BBS:
You can find useful travel strategies, travel tips and travel diaries on this website. These can provide you where is the most recommended to go, and how to save more money. I know some hotels doing advertising on these websites in invisible way, such as recommended in a travel diary.
1. 穷游网 (Qiongyou) http://www.qyer.com
2. 马蜂窝 (Mafengwo) http://www.mafengwo.cn

Chinese famous website for booking:
1. 去哪网(Quna) http://www.qunar.com
2. 携程网(Xiecheng) http://www.ctrip.com
Based on my experience, price offered by this website is a little more expensive than the others.
3. 淘宝旅行(Taobao travel) http://trip.taobao.com

Chinese famous travel agency:
1. 中国旅行社总社 China Travel Solution http://www.chinatravelsolution.com (English Website)
2. 中国国际旅行社总社有限公司China International Travel Service Limited http://www.cits.com.cn 3. 中国青年旅行社 China Youth Travel
4. 中国康辉旅行社China Comfort Travel http://www.cct.cn/bj/index.aspx 5. 广之旅 GZL Travel http://www.gzl.com.cn 6. 上海春秋国际旅行社 Shanghai Spring Tour Travel http://www.chinaspringtour.com (English Website)
7. 台湾中国旅行社 China Travel Service (Taiwan) Limited
8. 康泰旅行社 Hong Tai Travel
10. 中信旅行社 Citic Tourism http://www.travel.citic.com 11. 南湖国旅 Nanhu Travel http://www.nanhutravel.com Chinese Famous Travel Magazine:
1. 《中国国家旅游》 China National Travel
2. 《新旅行》 Voyage
3. 《时尚 旅游》 Trends Traveller
4. 《旅行者》World Traveller

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