...Running head: CASE Case Study: Learning Programs in the American Express Learning Network Nanine Barnes MBA 525 Saint Leo University Saint Leo, Florida In all business environments, conflict resolution and counseling is a must. At one point or another, conflicts will arise between coworkers. It is best to have policies, procedures and guidelines in all businesses established to help overcome these issues. It is also important to have a leader that exhibits the qualities of strong leadership and intrapersonal strengths. Effective listening skills, assertiveness and strong communication skills are also a must for a leader who can help bridge a conflict gap and point employees into the right direction. In a board sense, conflict resolution can exist between disagreements, between two individuals, companies involved in litigation or even countries seeking support to the highest level such as the United Nations. The common denominator between all these examples is the need for an outside intervention to solve the issues at hand. The first step in addressing conflict resolution is to identify the source of the issue and the parties involved. As a leader in the business world, it is important to fine tune your intrapersonal skills to indentify when this issues arise. A experienced leader will act fast to resolve the conflict before it spreads throughout the department like a cancer. A conflict can be brought to a manager’s attention...
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...HRM/326 Employee Development Training is an important aspect of all organizations. Although an individual brings to the organization a specific set of skills and knowledge, it is important that these individuals be consistently developed to ensure growth of the employee and the organization. A method to ensure that training programs are successful and are meeting objectives is to conduct assessments. Assessments can help managers and the organization better understand their employees and who can be developed. In addition, it is a way to find out who cannot be developed and may no longer fit with the organization. Importance of Assessments Assessments are important to employee development because they measure the employees’ job performance. There are assessments that can measure production-oriented work and there are assessments that will allow an employer to know how well an employee is performing and the quality of work they are turning out. The assessment will also let you determine whether or not the employee obtains the skills needed to perform the job. The assessment will help the company identify the strengths and weaknesses of their workforce individually and as a team. The training and development needs can also be identified through the implementation of employee assessment. “Development helps build upon employee aptitude and current performance” (Mayhew, 2013, ). Through the use of assessments you can determine which of the current development programs...
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...Evaluating Performance through Motivation and Conflict Management Robert Cummings, Katie Delong, Kara Gonzalez, Stephanie Hernandez, Rachel LaFontain MGT 307 April 25, 2011 David Parsons Evaluating Performance through Motivation and Conflict Management Organizations apply motivational and conflict management theories to keep employees aligned with the organization’s goals and to remain competitive in their market. Organizations employ individuals with different backgrounds and a management objective is to capture each difference and move forward with a common goal. Management is responsible for motivating employees and keeping them aligned with the organization’s goals. This paper will encompass organizational plans detailing motivational theories and conflict management plans as they relay to the differences in employee learning styles. Motivation Theories and Organizational Behavior Motivation states the “forces within an individual that account for the level, direction, and persistence of effort expended at work” (Schermerhorn, Hunt, & Osborn, 2008). Level is the effort that the individual gives, direction is the individual’s personal choice when making decisions, and persistence is how long...
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...job duties. Case Study for Student Analysis: Training in the Workplace - Carl Robin Case Study Successful employment in society depends mainly on proper training, assignment of duties, and expectation. A well trained employee whose responsibility has been well defined, and expectation has been set, is more likely to succeed at his job. Whereas employees that have not received adequate training, and are required to perform essential tasks in the work force are more likely to omit crucial steps such as time management, task completion, company regulations. Such employees are less likely to perform well at their duties, and responsibilities, and more likely to feel stressed, discouraged, and potentially prone to accidents depending on the duties. This case study will focus on describing problems in training in the workplace, and preventive actions that could be used to fix them in the short term, and long term. Background Carl Robin’s first recruitment effort proved to be successful in hiring 15 new trainees in April to work for Monica Carrols the Operations Supervisor by July. As the July dead line came closer, he came to realize that many things were going wrong in the hiring process, and started panicking. Key Problems Carl Robin lacked certain required information and resources: training plan, orientation manuals, policy booklets, physicals, mandatory drug test, incomplete applications, incomplete transcripts, and resource scheduling conflicts. The main...
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...care focused on quality, not quantity, the importance of coaching as a model to improve patient’s health is vital. Introduction In general, a coach is an individual who guides, teaches, or provides instructions. Example of settings where coaches are utilized can be seen in sports, schooling, or performing arts. Applying the theme of coaching to healthcare is a newer concept;...
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...Foundation Design: Coaching and Mentoring Introduction Organisations are increasingly evolving quicker due to globalisation and advances in industries and technology. These events have made market environments progressively more competitive and have changed the economic climate in which organisations operate. Unfortunately some organisations have had to implement restructures and reductions in workforce to ensure survival. Foundation Design are one of these organisations whose company size has gone from 1,513 employees to 780 employees. During the restructure of the organisation the Chief Executive Officer (CEO) identified that changes were required to its leadership profile and coaching and mentoring programmes. These changes were made to embed new skills and behaviours and support cultural change within the organisation. Why Coaching and Mentoring? Foundation Design are making steps to move towards a learning organisation, one that recognises the benefits in developing its employees, as individuals and teams. Learning is also seen as a step in the facilitation of behavioural change. The ‘Learning organisation’ was developed by Peter Senge (1990) and supported the need for learning and development of workforces, coaching is one way of making these developments. Coaching can support learning which is taking place through Leadership training and can assist in bridging the knowing-doing gap, by encouraging action to be taken. Coaching is ‘the facilitation of...
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... For many years, only women coached women’s sports, but since Title IX was passed there has been a gradual increase in male coaches in women’s sports. Studies have shown that approximately 71% of female athletes prefer a male coach (Lirgg, Dibrezzo, & Smith, 1994). In the studies discussed in the review of literature, researchers chose to focus on determining female athletes’ opinions and experiences when being coached by a male coach. However, there is limited research on this topic. Therefore, this study will further analyze the different reasons why female athletes prefer to be coached by a male coach. Purpose of Study The purpose of this study is to research why female athletes prefer male coaches. The study will analyze the different reasons for female athletes preferring male coaches. This study will contain only college female athletes. Significance of Study The significance of this study is to show why 71% of female athletes prefer a male coach (Lirgg, Dibrezzo, & Smith, 1994). If athletic directors knew exactly what female athletes were looking for in a coach, then it would help them determine who to hire for that position. With the right coach, players could be more motivated to perform at their highest level, which could translate into a successful season. Hypothesis In this study it is hypothesized that female athletes will prefer being...
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...game. The researchers picked 314 ice hockey coaches and using a cross-sectional survey with 7 case scenarios. “Each case scenario described a player with a concussion during a game, and scores reflected how the coach would respond to each scenario. Although most coaches would not allow a player to continue participating in a game after suffering a concussion, there was a small percentage that would. Statistical analysis found an inverse relationship between the coaches’ age and consideration of continued participation” (p. 283). This shows that a small group of coaches are still poorly educated...
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...mechanisms. The mechanisms ensure that the interests of the company and the executive management properly align. The influence that leaders have on particular organization in its operational and strategic matters makes it difficult to appoint leaders to spearhead the activities of a company. This research bases its argument on the Totally Tubular Technology (T3) Company. The company needs to change its operational and leadership structure to achieve maximum returns due to is expansion to reach international markets. The study depicts the process of appointing a leader concerning the skills, knowledge and experience of the person. The appointing process involves the use of existing leadership theories and information from research articles based on how other companies in other countries carried out their elections. The development of the research includes the strategies, tools and processes that enables the leader to address concerns such as team work, conflict resolution and employee motivation. The research...
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...Leadership Development Seminars and ECQ-based Readings The success or failure of any endeavor depends on leadership. Now, more than ever before, we need leaders in our organizations and in our world. Great leaders create and communicate a vision and move people into action to achieve it. They ignite our passion and inspire us to do our best. Government leaders in the 21st century are experiencing change at a more rapid pace than previous generations. Rapid advances in technology have expanded the quantity of work we are capable of accomplishing, and also where it’s accomplished. We have a more highly educated workforce, yet face diminishing resources with an increased demand for productivity, and the essential services we provide to the American public. To be successful at navigating these challenges leaders must develop the essential skills to motivate their employees, effectively communicate with others, fine-tune critical thinking skills, and build and leverage partnerships. Future leaders must also be visionary; i.e., possess the ability to identify trends and the courage to be innovative. Being technically adept in your field will no longer be enough. In response to these demands on senior executives, the U.S. Office of Personnel Management identified five Executive Core Qualifications (ECQs) that all aspiring government leaders and executives must possess. These ECQs and Fundamental Competencies were developed by OPM after extensive research on the attributes...
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...Leadership Development Seminars and ECQ-based Readings The success or failure of any endeavor depends on leadership. Now, more than ever before, we need leaders in our organizations and in our world. Great leaders create and communicate a vision and move people into action to achieve it. They ignite our passion and inspire us to do our best. Government leaders in the 21st century are experiencing change at a more rapid pace than previous generations. Rapid advances in technology have expanded the quantity of work we are capable of accomplishing, and also where it’s accomplished. We have a more highly educated workforce, yet face diminishing resources with an increased demand for productivity, and the essential services we provide to the American public. To be successful at navigating these challenges leaders must develop the essential skills to motivate their employees, effectively communicate with others, fine-tune critical thinking skills, and build and leverage partnerships. Future leaders must also be visionary; i.e., possess the ability to identify trends and the courage to be innovative. Being technically adept in your field will no longer be enough. In response to these demands on senior executives, the U.S. Office of Personnel Management identified five Executive Core Qualifications (ECQs) that all aspiring government leaders and executives must possess. These ECQs and Fundamental Competencies were developed by OPM after extensive research on the attributes...
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...Questioning skills However, this e-book goes one step further. It’s looks at the more advanced inter-personal skills needed to be an effective leader. 9 About the Author About the Author Apex Leadership Limited was founded by Anthony Sturgess and Phil Higson. They have a long track record of developing innovative and challenging management and leadership development interventions, including programmes which have won national awards. From several MBA programmes to tailored, client specific programmes, Anthony and Phil have worked with new and experienced managers, in a wide range of organisations, across a breadth of management and leadership roles. Anthony Sturgess has almost twenty years experience in the teaching, facilitation and coaching of managers and leaders. This experience ranges from individual leadership and management development to leading organisational change. Anthony has worked with a wide range of managers from small and large organisations. More widely, he has worked within client organisations, using an internal consultancy approach to create tailored development solutions and programmes. These have supported numerous public and private sector organisations to successfully develop their...
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...leadership and how they contribute to leader effectiveness; to relate implications from classic studies and modern theories of leadership; to discuss the research findings on leadership roles and activities, especially as they relate to successful and effective leaders; and to identify and analyze the skills needed for effective leadership of today’s organizations. II. TEACHING NOTES AND REVIEW OUTLINE A. Leadership roles are changing in today’s dynamic, global environment. 1. Experts state that five key leadership roles will be essential for successful managers in the next decade: a. providing a strategic vision to motivate and inspire; b. empowering employees; c. accumulating and sharing internal knowledge; d. gathering and integrating external information; and e. challenging the status quo. 2. New trends, such as telecommuting, virtual organizations, and technological advances, affect the practice and study of leadership. B. A leader’s “style” refers to the way in which he or she influences followers. Classic studies and modern theories have implications for leader style. 1. The Hawthorne studies and McGregor’s Theories X and Y delineation drew attention to the need for humanistic styles of leadership. 2. The Iowa studies examined the impact of autocratic, democratic, and laissez faire styles; the Michigan group found...
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...Netflix offered DVD rentals by mail. As Netflix went public in 2002, shortly a year later their subscription reached the one million mark. Recently, Netflix is recognized as one of the 50 most innovative companies, ranking number eight for “streaming itself into a $9 billion powerhouse” with 20 million subscribers. This success shows how he embraced a business approach where their mission was to take the troublesome experience of everyday consumers and transform them into a business opportunity. Hasting previously owed a company named pure software but later on sold it and get complete focused on Netflix. This report differentiates the leadership styles used by Hastings in Pure software and in Netflix. It also focuses that communication, conflict management styles & feedback play an important role for Netflix to be one of the successful company. Table of Contents Introduction1 Hidden principles and facts related to Hastin1 Recommendation for Netflix to increases delivery services7 Analysis and leadership paradigm7 Hastings Big Five model of personality leadership traits 8 University of Iowa leadership styles 9 Power, organizational politics, networking, and negotiation 10 Conclusion11 References 12 Introduction Netflix is a video streaming and DVD rental service that is widely used by 23 million people worldwide in March 2012. (Statistics Brain) Originally in 2005 Netflix was predicted to fail and it has since proven stock analysts wrong in that it has taken the...
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...WILKINSON INTRODUCTION Wilkinson Company history begins about 83 years ago, started by James Kemsey Wilkinson as a family business, consisting in a small shop in Leicester. After about 2 years, followed the opening of the second store, in 1969 reaching up to hold more than 28 stores and the annual turnover was £ 2.4 million. In 1973, appeared the first own brand product Wilko closely followed by 23 other products belonging to the company. In the 90's the company selling over 13,000 products and have in its portfolio over 24 million consumers. In 2000 there were already 246 Wilkinson stores all over the UK and in 2003 thus achieving an annual turnover of £ 1 billion. In 2010 the company proposed that by 2013 have 500 stores in UK but due to economic problems and taking into account the effects of the global crisis Wilkinson company stopped expansion and focused on maintaining the over 370 stores that currently holds. (Wilkinson,2013) Company's vision is : ,, Extraordinary everyday shopping in the heart of the community’’ and its mission is how the company operates with passion and respecting their values in order to achieve this vision. (Wilkinson,2013) Regarding the products it sells, the company offers a wide range of products for home: from furniture, garden products, kids toys, stationery products, decorations, health & beauty products and addressing all categories of persons, regardless of age, gender, income or education. Wilkinson has over 23,000 employees dedicated to it...
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