Associate Level Material
Communication Process Worksheet

Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form.

1. Briefly describe the misunderstanding, including the setting and the people involved.
There was a misunderstanding about physical therapy nurse that came into the facility to have physical therapy with one of my residents.

2. Complete the following table with information from your described misunderstanding.

Question | Answer | Who was the sender? | The manager | Who was the receiver? | Physical therapy nurse | What was the message? | Letting the nurse know that when she came into the facility that she had to write in the residents chart to let me know what type of progress that the resident was making. | What channel was used to send the message? | I asked her to please write in the chart of the resident that she was performing therapy with | What was the misunderstanding? | The nurse would not write in the chart she said it was because of the HIPPA law | How could you have avoided the misunderstanding? | Needed to sit down and explain to her the notes that she wrote was only seen by staff, and the doctor that we where following the HIPPA law, but that we needed to know the progress as well. |

3. The perception model in Ch. 2 of Communicating in the Workplace shows that prior knowledge and experiences combine with your psychological state to shape your subjective reality. What was your perception going into the situation? How did your perception of the misunderstanding affect the communication process?

My perception was that in the past when physical therapy came in they would write in the charts without being told. From the perception model it would have been the prior knowledge and the prior experiences.