...CHAPTER II LITERATURE REVIEW What Is Office Administration? An office administrator oversees day-to-day office operations. Office administration is the process of overseeing the day-to-day operations of an office. The task of administration is usually the responsibility of an office administrator or manager. Depending on the general operating structure of the organization, and the complexity of tasks associated with the operation in general, the responsibilities of the manager or administrator may focus on a few core tasks, or involve the management of a wide range of functions. One of the core tasks associated with office administration is the management of the employees associated with the office. Typically, office administrators are responsible for supervising the office staff, making sure that each employee has resources necessary to competently carry out his or her assigned duties. Administrators also function as troubleshooters, providing support and assistance to employees when unusual situations arise during the completion of an assigned task. It is not unusual for administrators to be responsible for conducting periodic employee evaluations, recommending pay increases, or providing employees with remedial or cross training as a means of assisting those employees to improve their relationships with the employer. Along with managing and supporting employees, office administration also involves making sure that the office always has the resources needed to remain...
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...SECTION 1: Human resource management, Business environment and Human resource planning. LO1 a & b (26 marks). Question 1 With the support of relevant examples from the given case: Define personnel management and human resource management, and discuss TWO major differences between the two concepts. (6 marks) Analyze TWO potential external business environment challenges faced by Enterprise Rent-a-Car and their implications on the Company. (10 marks) Based on the challenges analyzed in Question 1b), above, suggest effective human resource planning process and methods, that can be used by Enterprise Rent-a-Car in determining the manpower needs for it’s international business expansion. Justify your answer with specific examples. (10 marks) Introduction This question will focus on defining and differentiating Personnel Management from HRM, it will also examine some technological and social challenges, as potential external business environment challenges faced by the company, and will discus an effective HR Planning process and method to address those challenges. a) Definitions and Differences Personnel Management: Is the administrative discipline which mainly works around Industrial/ Employee/ Labour Relations and activities connected with grievance handling, negotiations, enforcement of labour statute, looking after welfare of employees and so on. Human Resource Management: The process of hiring and developing employees so that they become...
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...degree. They are aware of the time, effort and dedication it will take to become certified professionals. Clinical practicum requirements, internship placements and comprehensive exams are at the forefront of their concerns. Conversely, professional issues including ethics and workplace dilemmas seem to be the least of their worries. Beginning clinicians may enter the workforce assuming all professionals adhere to ethical standards. They may think "workplace dilemmas" are simply fabricated scenarios they will never encounter. Unfortunately, the dynamic and evolving scope of the professions of speech-language pathology and audiology can present unforeseen challenges in the workplace, especially for beginning clinicians. However, with the proper education and training, students can enter the workforce prepared to handle any conflict that may compromise their ethicality. In order to demonstrate how to resolve ethical dilemmas occurring in the workplace, two scenarios involving support personnel, prescription and misrepresentation will be discussed in further detail. The first scenario involves the administrator of an outpatient rehabilitation clinic. She is requiring a certified speech-language pathologist (SLP) to supervise a speech-language pathology assistant (SLPA). While supervising a session, the SLP notices the SLPA performing a diagnostic evaluation, a service that exceeds her competency level and clearly goes beyond the American Speech-Language-Hearing Association's (ASHA)...
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...Chapter 1 Introduction to Professional Billing and Coding Careers MULTIPLE CHOICE 1. The percentage of all healthcare providers who are physicians and nurses is: a. 25%. b. 40%. c. 50%. d. 60%. Answer: b EMPLOYMENT DEMAND 2. The percentage of all healthcare providers who are allied health professionals is: a. 25%. b. 40%. c. 50%. d. 60%. Answer: d EMPLOYMENT DEMAND 3. The increased demand for medical billers, medical office assistants, and medical coders can be attributed to: a. the growth of managed care. b. physician practices having more responsibility for filing claims. c. the need for additional staff to file claims and work to obtain timely payment. d. all of the above. Answer: d EMPLOYMENT DEMAND 4. All of the following changes were a result of managed care EXCEPT: a. physicians having to wait 30 days or longer for payment. b. physicians having more responsibility for filing claims. c. patients having to pay for services when rendered. d. physicians having to add to their staff. Answer: c EMPLOYMENT DEMAND 5. Before the 1970s, a physician’s practice would grow based on: a. advertising and referrals. b. managed care contracts. c. consultations. d. hospital affiliations. Answer: a EMPLOYMENT DEMAND 6. Before the 1970s, a solo practice included all of the following staff members EXCEPT: a. physician. b. nurse. c. certified medical biller. d. receptionist. Answer: c EMPLOYMENT DEMAND 7. Managed care is...
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...2013-2014 CPA, CMA Candidate’s Guide 2013-2014 Candidate’s Guide Note to Readers Dear Candidates: You have chosen the CPA profession, one of the most demanding and enriching that there is. We congratulate you and promise to do everything we can to make this the best choice for your professional development. Specially designed for you, this guide provides detailed descriptions of all components of the CMA Strategic Leadership Program, at the end of which all conditions for obtaining the CPA designation should be fulfilled. This guide is an essential tool that you should read carefully since it outlines all of the rules governing the Program. These rules are intended to ensure, on the one hand, that all candidates master the skills necessary to practice the profession and, on the other hand, that everyone is treated equally. It is in this spirit that the moderators, correctors and staff of the Order make sure that they are respected. Note: Wherever there is a difference in interpretation, the French version of this Guide will prevail over the English version. o Happy reading! 2 2013-2014 Candidate’s Guide Table of contents Note to Readers Chapter 1 CMA Strategic Leadership Program (SLP) 1.1 1.2 SLP objectives and basics The SLP in steps 1.2.1 Phase 1 - Development 1.2.1.1 Learning activities 1.2.2 Case Examination 1.2.3 Phase 2 - Application 1.2.4 Report to the Board 1.2.5 Practical experience Evaluation methods for learning activities and national...
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...degree. They are aware of the time, effort and dedication it will take to become certified professionals. Clinical practicum requirements, internship placements and comprehensive exams are at the forefront of their concerns. Conversely, professional issues including ethics and workplace dilemmas seem to be the least of their worries. Beginning clinicians may enter the workforce assuming all professionals adhere to ethical standards. They may think "workplace dilemmas" are simply fabricated scenarios they will never encounter. Unfortunately, the dynamic and evolving scope of the professions of speech-language pathology and audiology can present unforeseen challenges in the workplace, especially for beginning clinicians. However, with the proper education and training, students can enter the workforce prepared to handle any conflict that may compromise their ethicality. In order to demonstrate how to resolve ethical dilemmas occurring in the workplace, two scenarios involving support personnel, prescription and misrepresentation will be discussed in further detail. The first scenario involves the administrator of an outpatient rehabilitation clinic. She is requiring a certified speech-language pathologist (SLP) to supervise a speech-language pathology assistant (SLPA). While supervising a session, the SLP notices the SLPA performing a diagnostic evaluation, a service that exceeds her competency level and clearly goes beyond the American Speech-Language-Hearing Association's (ASHA)...
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...followed by the physician. The hospital must check and cross check the qualifications of the physician. The hospital must take this responsibility seriously to ensure once physicians granted the privileges to perform their duty on the premises of the facility. Having all that taking care of, then the hospital will trust the qualifications of the physician and issued the clinical privileges to perform procedures. Granting these privileges can cause the hospital to later deal with competency challenges. Credentialing Issues in the Case All surgeons are licensed professionals in the medical field who have accomplished their educational requirements, practical trainings, and have successfully met all the criteria of a governing body before granting the privileges and the right to practice medicine in their field of expertise. Surgeons must have the required training and education in order to carry out their duties as professional surgeons. Beside the theory and practical knowledge, obtaining a professional license is necessary element to the process of becoming qualified to practice surgical procedures. Being a surgeon requires so much, but it does not mean that a surgeon can operate on...
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...Instructor, Medical Office Assistant and Unit Clerk Program School of Health and Public Safety Competition# C138-13-JT Looking for a new challenge? Consider what a career in teaching has to offer! The School of Health and Public Safety at SAIT Polytechnic is looking for an experienced Medical Office Assistant and/or Unit Clerk who is interested in a rewarding career in education. If you have outstanding job skills and instructional expertise, and are enthusiastic about the theoretical and practical training of medical office assistant students, apply today and help prepare the next generation. The School of Health and Public Safety has a need for an energetic, resourceful individual with great organizational skills to provide instruction in theory, and practical settings in the Medical Office Assistant and Unit Clerk Program. The ideal candidate have at least 5 years experience working as a medical office assistant and/or unit clerk, including office billing, accounting, use of medical/dental electronic records, and have a strong desire to train professional graduates. This part-time contract position is available starting January 6, 2014. RESPONSIBILITIES: • Provide a high quality of education for students • Support students and preceptors in the clinical setting • Evaluate student progress through assignments, exams and lab competencies, and practicum competencies • Prepare and deliver lectures and practical demonstrations to students enrolled in the program • Facilitate student...
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...Professional Regulation and Criminal Liability in Delaware Lorna J. Granston 05/26/14 HCS 430 Dr. J. Kaplan There are statutes that regulate health care professional on a federal level. It can be difficult to regulate professional on that level, therefore, there are also regulatory bodies on the State level. Regulatory statutes on the State level can offer specific policy and procedures for professional licensure, credentialing, certification and registration for those in health care. Each State in responsible for having specific regulation. Per the American Medical Association (AMA),” the process of obtaining a medical license--either initial licensure or a second or subsequent license in another state--can be a challenging process” (American Medical Association, 2014). The state statutes can be more complicated, but they ensure that professionals are properly prepared to perform health care services for a specific community. In Delaware there are state laws that are followed by state regulatory agency. The Registrar’s office which is part of Delaware’s General Assemble is responsible for the Administrative Code of Regulations and the Delaware On-line Statutory Code. This office is also the official repository of all regulations for the State of Delaware. Title 24 of this code of regulations is directed specifically to Professions and Occupations in the state of Delaware. Within Title 24, Chapter 17 is the Medical Practice Act. The Delaware agency that implements...
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...However the recruitment unit will not be able to provide the budgetary requirement at the correct time due to undue delays in the selection process. The following key problems are caused to affect the Banking Trainee selection process. • Lack of technical competencies • Lengthy selection tools • Too more Documentation (1.4) Objectives of the Studies General Objectives Successfully completion of the professional Qualification in Human Resource Management conducted by IPM To improve my knowledge related to the Research methodology and Human Resource Management To give inputs to up brings the effectiveness of the Banking Trainee selection process of the Bank Specific objective To identify the factors affecting to delaying the selection process Create solution to improve the effectiveness of the selection process Fine tune the existing Banking trainee selection process (1.5) Scope of investigation Have to consider standard and time saving selection process in the field According to Research, Researcher would like to address the best practices in the selection process and need to consider novel selection tools and process Need to identify the factors affecting to delay the selection process and give recommendation to eliminate such. (1.6) Conceptual Frame Work (1.7) Hypotheses Independent variable Lack of technical competencies Lengthy selection tools Negligence Dependent...
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...The Scope of Practice of a Physician Assistant The term scope of practice has been defined as “The definition of the rules, the regulations, and the boundaries within which a fully qualified practitioner with substantial and appropriate training, knowledge, and experience may practice in a field of medicine or surgery, or other specifically defined field. Such practice is also governed by requirements for continuing education and professional accountability” (Defining Scope of Practice, n.d.). Physicians, nurses and all other medical professionals are required to know what their particular scope of practice includes and to adhere to those guidelines at all times. Many different types of healthcare professionals are found in an Emergency Room facility, and they will all have a scope of practice that they must adhere to. One such healthcare professional would be a PA or a Physician Assistant. A PA must work under the supervision of a Physician who is ultimately responsible for the PA’s performance and professional conduct with the patient. Any medical procedures that the supervising Physician performs in his scope of practice may be delegated to the PA, as long as the PA has had the necessary training and competency to successfully perform the procedure (Rogers, 2007). In an Emergency room setting a PA may be responsible for such patient care activities as evaluating incoming patients through the process of obtaining a complete and accurate health history, conducting physical...
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...Assignment Week 6 Staffing Plan for a Growing Business Student: Aishia Pinkney Staffing Organizations 16 May 2016 Strayer University You are a former certified education administrator who departed your former position to become the owner of a small, in-home day care consisting of you and a part-time assistant where you care for children from age three (3) to age ten (10). Over the course of time, your demographic population has increased due to significant business growth that has resulted in many families relocating to your area. With more businesses projected to move to the area and the building of new housing developments, it is projected that this growth could be long term. You have decided that this is a good opportunity to expand your day care business as you have received many inquiries for childcare. In order to comply with your home state regulations, you will require a larger facility and will need to hire additional staff in order to sustain the larger demand for day care. This staff will consist of five (5) Certified Day Care Professionals, one (1) Registered Nurse Professional, five (5) After-School Assistants and one (1) Office Support Paraprofessional. You have secured approval for a bank loan and qualify for future loans for future expansion if your current endeavor is successful. Meanwhile, the state in which you operate has requested that you provide a staffing plan before it will issue licensure for your expanded capacity. The...
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...! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Azerbaijani Coca-Cola HRM Proposal ! for Personal Assistant! WEN Qi 1 Recruitment A personal assistant to general manager is someone who assists in daily business or personal tasks of general manager. 1.1 Job analysis 1.1.1 Personal Assistant Job Description • Arranging travel and accommodation • Calendar management, monitor and deal with telephone calls or e-mails, relay messages or refer callers as appropriate or as directed • Handle all aspects of meeting arrangements and supporting documentation, conference calls, including administrative support as required • Keeping and maintaining an accurate record of papers and electronic correspondence on behalf of the GM • Minute general meetings as required • Dealing with incoming e-mail, faxes and post 1.1.2 Personal Assistant Job Requirements • University degree • PA experience in supporting a senior manager and their team is essential • Excellent knowledge of Azerbaijani and English, Russian is a plus • Excellent knowledge of MS Office • Strong interpersonal skills • Excellent organizational skills • Excellent written and oral communication skills • Proven ability to work under pressure and to tight deadlines 1.2 Recruitment planning Use external recruitment. External recruitment is the process of searching outside of the current employee pool to fill open position in an organization. It makes the organization can approach to a larger pool of applications, which...
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...It is with great enthusiasm that I submit my application for the position of Administrative Assistant. As both an administrative professional and customer service representative with over 5 years experience, I am sure my diverse skills, experience, and qualifications would make me a great asset to your company. As detailed in my attached resume, I have held several administrative positions including as administrative assistant for Brentwood Coach & Limousine. Here I organized meetings, booked travel itineraries, booked client reservations, and generated and distributed receipts for clientele and sales reports for management. I have also held an internship at the Consulate General of Ireland during my time studying for my BA at the University...
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...RESIDENT ASSISTANT POSITION DESCRIPTION Department: Residence Services Division: Student Affairs Reports to: Residence Life Coordinators & Residence Life Team Leader ------------------------------------------------- Updated: December 2015 POSITION PURPOSE: The Resident Assistant provides leadership to their residence community in the areas of academic success and personal growth. KEY POSITION FUNCTIONS: 1. Community Development, Management & Support * Implement Community Development Expectations (i.e. floor/section meetings, weekly visits etc.) in accordance with the Residence Community Engagement Model (set out through Residence Life Staff training) * Orient students to the residence and campus community and support their transition needs * Foster a positive, friendly, inclusive atmosphere conducive to learning and facilitate the development of healthy, friendly relationships among residents * Recognize and refer students with mental, emotional, academic and physical concerns to other professionals on campus or within the community * Help students adjust to the realities of residing with a roommate, suite mates and floor mates and facilitate roommate mediations as necessary * Communicate your availability to students, teammates and Residence Life Coordinators * Be a visible presence in your community and embrace opportunities for meaningful and impromptu conversations with all residents and display flexible time management ...
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