...Workplace stress is the “harmful physical and emotional responses that can happen when there is a conflict between job demands on the employee and the amount of control an employee has over meeting these demands.” (“Canadian Center for Occupational Health and Safety,” 2008) Workplace stress could be caused by fear of being laid off or pressure to perform meeting expectations. Whatsoever the cause may be, there are companies or government organization program that offers services as a part of benefits to employees. The aim of this paper is to discuss the different methods the human resource management can help employees to overcome workplace stress and how the various elements of the stress reduction program addresses the six areas of organizational life which are amount of workload, amount of control, rewards system, interaction with a sense of community, fairness and values. Two journal articles are analyzed in this paper. The first article is the main focus of this paper because it illustrates the workplace of a man named Alan Logan who works at Huntington Hospital, the article is by Tyler (2006) on “stress management”. The second article is by Sidle (2008) on “workplace stress management interventions: what works best?” Occupational stressors can result from job dissatisfaction to work environment. Most people who are not satisfied with their jobs for reasons such as the salary or the condition of the workplace tend to get frustrated easily which causes workplace...
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...otel Management & Operation Front office is not only the reception area but it also includes reservations, switchboard, valet, Concierge etc. Its most vital and important role can be expressed in one sentence “It is the first and the last experience a guest has” in any hotel. Housekeeping department handles all customer related care applied in Housekeeping technical operations. The students will have the opportunity to learn various aspects of the function of this department in the upkeep of the Hotel. Food and Beverage Operation Food & Beverage department is not only related to cooking and serving but it also has everything to do with how the guests experiences the service in their rooms, restaurants, bars, banquets, pool, conventions, corporate meetings and or even a small seminars, It is where most guests interact. Accounting This accounting section would not detail the entire department but lays down the principles of accounting, maintenance of the books, cash and or manual registers and basic computer knowledge. It also has everything to do with how the guests experience during their stay at the hotel and restaurant. How to accurately prepare the invoices, bills, checks and balances. Cash and Credit handling procedures etc. Sales and Marketing A hotel guest Relation Officer handles all customers, from greeting to building a rapport, from the individual or a group, checking in the out and is instrumental in customer retention & future business. Computer...
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...Chapter One Introduction 1. Introduction At present in the world the largest and fastest growing industry is the tourism and hotel industry. Though, in Bangladesh the amount of manpower in hotel industry is not that much high with the comparison of the developed country. But in the near future this industry has a bright future in Bangladesh because of the charming natural beauty, lots of historical places and the largest sea beach of the world. The first part is about the Introduction of Hotel Sea Crown. For an expanding economy, a developed & efficient tourism Hotel is important. Bangladesh Resort and Hotel Limited has been incorporated in Bangladesh 09th day of june,2003 as a private company Limited by share under the companies Act 1994. The principle activity of the company is to business of hotel, restaurant, café, refreshment room. The commercial operation from 12th November,2004 with three star deluxe hotel constructed in its own land at Marine Drive, kala Toli, Cox’s Bazar and hotel named after “ Hotel Sea Crown” and its Corporate office is in Gulshan Model Town, Dhaka from where all reservation, marketing and accounts activities are operated. The methodology, scope of the report & the limitations are also described here. The second part is about overview of Hotel Sea Crown, which includes the historical background, mission & objectives of the hotel. It also plays a great role in Bangladesh. So it faces some threats. But it has a lot of opportunity here...
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...shopping by mothers in dual earner couples by Robinson, J.P. and Godbey, G. in their book Time for Life.: The Surprising Way American Use Their Time. For fathers the figure was 14.5 hours. This in turn forced people to use their working time for personal agendas. In fact Circles, 2001 revealed that 75%of employees take care of personal responsibilities while on the job. Further it was also established that employees spend an average of 1.86 hours per eight-hour workday on something other than their jobs, not including lunch and scheduled breaks. On the other hand with baby boomers getting to the late stages of their lives the whole world is experiencing the issue of ageing population. This elderly community becomes another customer segment of the Errands Service businesses as they need the assistance of somebody else but hate becoming a burden to their friends and relatives. As a result, today, there are many people who are more than glad to pay for someone who offers them these errand services. This has paved the way to a sudden emergence of a whole range of new opportunities which has turned this service industry a multi million dollar business. An errand or concierge service is therefore a business which acts the role of a personal assistant running errands for people who...
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...The Alliance Hotel Set A Logan Tang, Phoebe Yan, Laura Howard-Coombe Table of Content Executive Summary Please find the report that you requested. Within in contains an insight into our company, our location and our successes to date. We incorporate information about the service we provide and what our target audience is. Introduction | This paragraph will include an insight into the company, its name, location, its history, and its success till date. | Product/Service | As is self-explanatory, this paragraph will expand on the product that the business sells or the services that it provides. | Target Audience | This paragraph (supplemented by data) will give a logical explanation of who the target group is and why they have been chosen. | Competitive Edge | Here is where you can explain how siding with your business can give the reader of your business plan an edge over the rest of the competition by citing specific facts that keeps you ahead of the pack. | Aim | The goals and objectives of the business need to be specifically cited in the summary. It is important that you mention what the long term objective of the company is and that too in specific number of years. | Management | This paragraph will mention the names of the managing body of the company. If the company is a corporation, then this would include the name of the President, Vice Presidents, and the key shareholders of the company. | Finances | This paragraph will include the...
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...arrival phase, the front office will complete the registration, allocate rooms and issue their keys. During the guest’s stay, the front office is responsible for responding to the varying needs of each particular guest and could include handling telephone calls, transportation, mail and information, currency exchanges, safe deposits and maintain guest’s accounts. During the departure phase of the guest cycle, the front office will be responsible for handling check-out, bill settlement, baggage handling and transportation, which will once again depend on the needs of the guest. Furthermore, Gray (2003) explains that the functions of the front office can be divided into five general area: reception, bell service, mail and information, concierge, cashiers and night auditors. The reception area is the first opportunity to greet and meet the guests and give a good first impression of the hotel. The bell services can include the doorman, bellmen...
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...the Asian market especially China, Honk Kong and Taiwan is what it’s new CEO Stephen Elop has to decide. Options available to him include either a) capitalize on the existing marketing strategy to further its growth in the Asian market or b) adopt changes to its existing marketing strategy in order to better accommodate cultural differences between Western and Asian markets. II. Summary of the SWOT: Strengths: As a pioneer in the luxury phone business Vertu catered to a niche market creating a demand for its exclusive products. Characterized by its superior craftsmanship, beautiful customizations, Vertu products offered a unique experience in terms of design, performance and service. Value added services like Vertu client suites and Concierge service further added to the overall value of their products. Moreover their promotion and distribution strategy which included famous personalities to promote the brand, exclusive product launches and flagship boutiques hit the right chords with their target customers Weaknesses: The waning utility of Symbian versus the user experience offered by other mobile operating systems was a disadvantage. Their brand position rendered them a misfit for promotions with wireless carriers and the mass market in general. Vertu also did not currently have any phone with the form factor design of touchscreen smartphones which appeared to...
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...University of San Jose – Recoletos Magallanes Street Cebu City PRACTICUM REPORT - HOTEL PHASE Crown Regency Hotels and Tower Submitted by: Fatima G. Laguna BSHM – 4 General Submitted to: Mr. Reo Y. Yamuta Crown Regency Hotels History J. King & Sons Company, Inc., was founded in the 1950’s, it is a privately owned company based in Cebu City. The company started in the realty business operating warehouses, apartments and office spaces for rent. At present, the company has expanded to Tourism and Hospitality catering for both local and foreign tourists all over the Philippines. It has more than eight (8) establishments in operation in Cebu City and more than seven (7) outside Cebu Province. A majestic view of uptown Cebu City satiates the eyes at the 40-storey hotel tower, the Crown Regency Hotel and Towers. Comfort and luxury are the main components of each of the facilities and amenities for guests to enjoy during their stay. Elegance and sophistication are mimicked in the Presidential suites, spacious conference rooms and functions areas as well. Adjacent to this is the equally regal Tower 2, Club Ultima, which also hosts the 54 executive suites, dining areas and recreation facilities. The Crown Regency Hotel and Towers is the perfect union of an ideal location and impeccable service. A quality business and leisure hotel, Crown Regency Hotel and Towers is a place where service is beyond reproach and the warmth of welcome is sincerely Filipino. Located right at the...
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...workmen, deliverymen, etc. Doormen are to be polite and alert at all times. Doormen must realize that the manner in which they carry out their duties helps establish the tone and character of the building. The manner in which visitors are received establishes their first impression of a building. Employees therefore should be especially neat, courteous and in proper uniforms at all times. * Upon arrival, the doorman greets guests, builds rapport with them and learns the reason for their visit in a friendly and charming manner. then assists them with luggage and introduces them to the front desk for their check in and to a bellman to assist them to their room. He then shares anything special about the guests purpose for visiting with the concierge so that a personalized touch can be added to their stay. * During the guest's stay, the doorman arranges transportation around the city via taxi or courtesy shuttle, gives directions to specific points of interest, restaurants, or recommends things to do in the city. During this interaction he will often take the opportunity to ensure that the guest's visit is going well and that any issues are being resolved. Upon departure the doorman assists in the loading of luggage into the guest's vehicle or taxi, thanks them for their visit and invites them to come back again. “DUTIES AND RESPONSIBILITIES OF DOORMAN “ * Opening Doors * The duties of a doorman usually include opening doors as guests or residents arrive or depart the...
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...CURRICULUM VITAE Ashley CHEW | |[pic] | |Mailing Address HTMi, Hotel and Tourism Management Institute | | |Marientalweg 3 | | |6174 Soerenberg, | | |SWITZERLAND | | |Date of Birth 3rd December 1992 | | |Marital Status Single | | |Nationality Malaysian | | |Contact Details + 60126987796 (Malaysia) | | |ashleychews@hotmail.com | | |Skype :...
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...Submitted by: Gia H. Tagalogon Submitted to: Mr. Mario Villanueva Hospitality and Tourism The hospitality and tourism industry is the largest and fastest growing industry in the world. It meets the wants and needs of people away from home. Each element of the industry impacts each other. Scope of the hospitality and Tourism Industry Room Division The Rooms division manager is responsible to the GM for the efficient and effective leadership and operation of all the rooms’ division departments. They include concerns such as: * Financial responsibility for rooms division * Employee satisfaction goals * Guest satisfaction goals * Guest services * Guest relations * Security * Gift shop Organizational Chart is shown below: Room division department is consist of six sub departments such as the front office headed by the front office manager, the reservations headed by the reservations managers, housekeeping headed by the executive housekeeper, security and guest services headed by the bell captain. Each department has its vital role in providing first impression to hotel guests. This department is mainly responsible for the selling and maintenance of hotel guestrooms and they provide...
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...Current Trends with Luxury Hotels: The new year is bringing new trends to luxury hotels worldwide. One of the latest luxury hotel trends is offering an in-room workout fitness program for its guests. A report by Hawkins International, specialists in travel and lifestyle trends, said “hotel exercise routines are moving away from trekking to the hotel gym in favor of fitness opportunities in the hotel room.” Some hotels now for example, provide an in-room fitness TV channel that offers guests a selection of professionally led workouts. Another part of the new age fitness and health is replacing all the junk food and liquor in the mini bars with healthy and philanthropic items. For example, “the mini-bars at Fifteen Beacon in Boston showcase local favorites, including Boston Baked Beans and Cape Cod all-natural potato chips, while also providing essential healthy treats such as coconut water, protein bars, Emergen-C and pampering products like cucumber eye cream and homeopathic Sprayology, a holistic product for immune system maintenance and detox," the report said. Another cool new trend is hotel bars designing new tasty cocktails that incorporate food with alcohol. They incorporate there native cultures onto their menus to create exotic local dishes. Such as Fusion Bar & Restaurant, the signature restaurant at Gallery Hotel in Florence serves up a Miso Bull cocktail that features Stoli Vodka and schochu stirred with miso soup and seasoned with Bloody Mary dressing. Along...
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...Bayside for 6 months as a concierge, he has excellent communication skills with the customers, he presents himself in a professional manner at all times and shows initiative outside his job description. One of the Reception staff members is leaving to travel overseas leaving a position vacant on the front desk, Michael has expressed an interest in learning new skills, is there an opportunity for both the business and the employee to benefit here? How might coaching come into play? How would you go about training Michael to become a front of house employee? As Michael has all ready been working at Bayside hotel for the last six months as concierge this shows that he would have most likely all ready learnt a lot of skills while being at Bayside as this job is big in itself as they look after all the guests in the hotel with their restaurant bookings, shows and anything else that is on offer. Concierge is all ready really a part of the reception it is just really a different area of stuff that is being looked after as it is very important as the concierge looks after a lot the big stuff as I mentioned as they are nearly as important as the rest of the reception members. With Michael becoming into reception Bayside and Michael can both benefit from this as Michael will be learning even more new skills. And Bayside will have a person that is experienced in more than one area of front of house which is a real benefit so that he can fill in for concierge still or vice versa if a...
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...Æ * Assistance Everywhere Concierge Service Ltd. Business Plan 70 Lavender Hill, London Borough of Wandsworth, SW11, UK * Marcel Hanke, Florian Furkes, Holger Dieske Office number: +44/ 123456789 Mobile number: +44/ 987654321 Email: info@assistance-everywhere.co.uk Visit us on: www.assistance-everywhere.co.uk Table of Contents 1. Business Overview 1 2. Market Overview 1 2.1. Customer Information 2 2.2. Market Information 3 2.3. Product/Service Information 4 3. Objectives 5 4. Strategy 5 4.1. Product 6 4.2. Pricing 7 4.3. Distribution 8 4.4. Marketing 8 4.5. Operational Plan 10 5. Budgets 14 6. Action Plan 15 7. Supporting Documentation 16 Business Overview Introduction Welcome to Æ Concierge Service Ltd. (Æ). In the busy lifestyle of today’s world, we offer a professional and affordable service on which you can rely for any requirement. Our experienced and well-trained team is devoted to quickly understand and fulfill your demands 24/7 in London, UK, freeing you time to focus on what you like in life. Let us save your time. The Company Æ is a dynamic start-up business based in London. The staff will consist of fresh minded students on one hand and experienced concierges on the other, creating a bridge between flexibility and professionalism. Continuous training of our employees and a growing network of hotels, restaurant, events and lifestyle service contacts, enables us to understand and elaborate your wishes thoroughly and...
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...Capitol Concierge has been providing professional services to busy individuals and leading businesses since the company opened for business in 1987. As the nation's largest provider of concierge services for commercial office properties, upscale apartments and condominiums, shopping malls, private corporations and individuals; they credited their passion for service and unfailing commitment to customer satisfaction for the company's continued growth and success. The company does anything and everything it takes to ensure that their clients receive the best possible service. At Capitol Concierge, they believed that each and every one of their clients are a VIP and should be treated as such. Capitol concierge does many service such as having an on-site concierge for the convenience of their clients. Whether you need a concierge, lobby attendant, front desk staff and/or valet service, the on-site concierge works in your property's lobby to personally tend to the needs of the tenants, residents, and guests. The On-Site Concierge is the first point of contact and is there to take requests, monitor and sign people in, take and follow up on maintenance calls, and create a welcoming atmosphere to your tenants and residents. The on- site concierge is physically available to receive and facilitate individuals' requests during your selected hours, and follows up on all remaining requests after they leave for the day. Another service that capitol concierge provide is a virtual concierge. The...
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