...Communication Analysis Cultural Barriers in the Workplace “The success of communication is measured not by how well the communicator speaks or writes but how well the listener has heard” (Lapin, 2004) Part I. Background information A modern organization is a melting pot of different nationalities, cultures and customs. Communication inside this organization is rather challenging due to various culture barriers, which naturally arise between people. Being aware of these barriers is the first step toward efficient communications inside organization. As we know effective communication in organization can improve employee performance, productivity, and business profits. I work for ceramic titles store in my city; my goal is to improve international communication with Poland, Spain and Swede. I write business letters make arrangements and compose orders for ceramic titles. It is important to do my best to the place I am working for. If the letter were written wrong, no one will answer on it. The purpose of this report is to show the possible barriers in a workplace, analyze them and to suggest the ways to overcome these barriers. Part II. Cultural barriers - occur when the communication can be break down between the cultures, subcultures, religion and etc. The cultural barrier can occur between the dominant culture and other cultures, which...
Words: 1328 - Pages: 6
...Date: December 27, 2011 Subject: Communication Assistance Attached you will find my proposal to implement communication assistance in the housekeeping department. I feel that with this little extra effort on my part, we are able to accomplish this assistance. The housekeeping department currently has many non-English speaking employees. With the communication assistance I have planned out it will not only benefit our department but also the Marriott. With all the hard work it could be a company wide acceptance for a new policy. There is a possibility that when this is complete the other employees could step in and help with defining the process. Doing this as a whole department will make all the employee’s feel like they are a big part of this accomplishment. This will also boost the ego of the department which will enhance customer service. As I have understood you have tried this before but it was not effective. With the hard work that I have put into this we will make it successful for everybody. So with the existing information and new information we have a much better chance of success. Communication Assistance Prepared for Supervisor and Manager Housekeeping Department Prepared by Jennifer Hall Housekeeper December 27, 2011 Table of Contents Executive summary…………………………………………………… 4 Introduction……………………………………………………………5 Poor Communication Benefits…….………………………………….6 Diversity in the workplace a brief history……………………………6 Basic Problems…………………………………………………………7 ...
Words: 2104 - Pages: 9
...Introduction There are all kinds of information that is exchanged in every company. This process is the organization communication. There are channels of communication that flows in every organization. Sometimes type and size of an organization can have an affect on what type of communication channel is mostly used. In every organization their communication process are different. Organizations have their own internal and external communication process. Everyone in an organization must recognize the importance of communication and the role it plays among the workers. Communication process is the sending and receiving of messages and the source sending (encodes) the intended meaning message through a channel which the receiver (decodes) the message perceived meaning and then possibly the receiver communicating through feedback to the sender returning another message. By having the feedback process we can help the communication process improve. It is very important to have an effective and efficient communication. People today spend most of the time of their lives in different kinds of organization school, work, hobbies and etc. And for organizations to function it takes effective internal and external communication. This term paper is done because a well-organized communication process is very essential for the employees to be able to delegate work as well as inform the others about their status in projects and tasks. To be able to do that one has to communicate correctly...
Words: 4072 - Pages: 17
...Skills Summary Eunika Phlegm HCS/131 June 13, 2016 James Rogers From: Eunika Phlegm To: Company Department Leaders Subject Line: Skills Summary on Cross Cultural Communication June, 13, 2016 at 8:50 am Cross-cultural communication has become strategically important to companies due to the growth of global business, technology and the Internet. Understanding cross-cultural communication is important for any company that has a diverse workforce or plans on conducting global business. This type of communication involves an understanding of how people from different cultures speak, communicate and perceive the world around them. Cross-cultural communication in an organization deals with understanding different business customs, beliefs and communication strategies. Language differences, high-context vs. low-context cultures, nonverbal differences and power distance are major factors that can affect cross-cultural communication. Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce. With cross-cultural communication you have to remember the six principles. The first principle is the similarities or the common ground, the next one is differences or the perspective, judgment, or choice. The third principle is diversity or valuing the difference, the fourth one is respect or the basic human need...
Words: 909 - Pages: 4
...Motivation, Stress and Communication Dr. Gail Ferreira BUS 520- Leadership and Organizational Behavior May 13, 2012 Introduction A job description is a written statement of what the worker actually does, how he or she does it, and what the job’s working conditions are. Most job descriptions contain sections that cover the following: 1. Job Identification 2. Job summary 3. Responsibilities and duties 4. Relationship 5. Standards of Performance The job identification section contains several types of information. The job title specifies the name of the job such as supervisor of data processing operations, marketing manager, or inventory clerk. The job summary describes the general nature of the job, and includes only its major functions or activities. The responsibilities and duties list the job’s major responsibilities and duties. The relationships statement shows the job holder’s relationship with others inside and outside the organization. Some job descriptions contain standards of performance section. This lists the standards the employee is expected to achieve under each of the job description’s main duties and responsibilities. This paper will address the following topics: * A brief job description for a position within the company I researched that I would like to fill. * Discuss ways that goal setting could be used to motivate my performance after I fill the position * Analyze my reactions to stressful situations and discuss...
Words: 1603 - Pages: 7
...made our world smaller. As the markets for products, services, labor, and capital increasingly integrate worldwide, we are witnessing the increasing economic, cultural, demographic, political, and environmental interdependence of different locations around the world (Elfrink, 2014). In his book The World Is Flat, Thomas Friedman perfectly captured the essence of today’s new era of globalization. By flat, Friedman meant that the world is connected. The lowering of trade and political barriers, and the exponential technical advances of the digital revolution have made it possible to do business or almost anything else, instantaneously with billions of other people across the planet (Friedman 2005). However, with a more global business environment comes a host of new challenges including managing a multicultural workforce comprised of people with widely differing backgrounds. In a multicultural environment, where the meanings of various behaviors and practices are as diverse as the people demonstrating them, incorrect assumptions could easily lead to miscommunication (Lankard, 1994). The purpose of this paper is to forecast possible cultural changes within Worldwide Telecommunications, Inc., a multinational company, and present a research analyzing how a multicultural workforce might affect teamwork and communication. Background Worldwide Telecommunications, Inc. is a multinational corporation privately held which engineers, designs, manufactures, and sells as a global...
Words: 2305 - Pages: 10
...remove the entire barrier which are occurred in communication and so they can express their views as free to any hesitation. After discussion with both employees then I will organize another meeting with team managers to share my information which I received already from employees in meeting with them and so I will come up with suitable action plan for resolving conflict as soon as possible. 1. Desire and necessity for the conflict to...
Words: 1644 - Pages: 7
...Motivation, Stress, and Communication Chantey Strayer University BUS520 June 12, 2012 DR. Edward Olanrewaju Abstract In the paper discussed will be a description of a chosen position with a desired company. Described will be ways that goal setting could be used to motivate performance after filling a position. In the paper analyzed will be the reactions to situations and discussed will be the steps that can be taken to manage the stress associated with the new position. Presented will be how to address nonverbal and cultural barriers to communication. The company researched will be Lincoln Financial Group which is a diversified financial services organization with a strong focus on four core business areas- life insurance, annuities, defined contribution, and group protection; and three distribution platforms- wholesales, retail, and worksite. Create a brief job description for a position within the company you research that you would like to fill. The brief job descripition I have put together is as follows: HR generalist will partner with the Group Protection business function and develop and execution of HR strategies to support business goals and objective. Some of the HR focus and initiatives for this role will include HR organizational development, policies / processes, talent Primary Responsibilities include (Lincoln Financial Group , n.d.): * Provide HR support and guidance to Group Protection clients. * Implement organizational development process...
Words: 1421 - Pages: 6
...Managing Communication ------------------------------------------------- Title Page Page No Introduction p3 1. Task 01: Communication of information and knowledge within organizations 1.1. The key information and knowledge requirement for a range of stakeholders p4 1.2. Systems used for communicating key information and knowledge to stakeholders p6 1.3. An analysis of potential barriers to effective workplace communications p7 1. Task 02: Factors effecting workplace communication 2.4. How communication is influenced by values and cultural factors within the business organization P8 2.2. How these technologies help communication and also hinder the communication with stakeholders. P8 2.3. The communication policies and procedures and their impact. P9 3. Task 03: Promoting effective interpersonal communication within an organization 3.1. Interpersonal communication and its effectiveness. P10 3.2. Plan own personal development to improve own communication skills. P10 4. Task 04: Planning to improve organization communication 4.1. Applying theories of organisational communication. P11 4.2. Plan to improve workplace communication. P12 4.3. Identify measures to evaluate the success of the plan. P12 4. Conclusion P13 5. Reference P14 Introduction ...
Words: 2707 - Pages: 11
...A STUDY ON BARRIERS OF CROSS-CULTURAL COMMUNICATION IN ELECTRONICBASED COMPANIES 1 Bibi Noraini Bt Mohd Yusuf, 2Zurina Bt Zulkifli, 3Intan Maizura Bt Abd Rashid, 4Syahida Bt Kamil, 1,2,3,4 School of Business Innovation and Technopreneurship Universiti Malaysia Perlis 1 bibinoraini@unimap.edu.my, 2Zurina@yahoo.com, 3Intan Maizura@unimap.edu.my, 4syahida@unimap.edu.my, Abstract Rapid growths in economic development and trade globalization have necessitate the number of firms to expand and extend their businesses abroad. A sizeable number of firms have been opening new plants in other countries or hiring their employees from overseas, creating a diversity of workforce. A diversified workforce will create cross-cultural differences leading to cross-cultural communication. This research aims to analyze the barriers of cross-cultural communication in electronic-based companies. The subjects for this study, comprising company operators and middle to top management were randomly selected from electronic-based companies domiciled in Northern Peninsular Malaysia. This study adopted a quantitative approach method, where questionnaires were distributed among 200 employees. Analysis of data compiled was carried out using the SPSS version 20.0 mode. Through an in-depth analysis and application of this study, there is a bigger impact of multinational firm communication in the cross-cultural communication. In addition, the dimensions of national cultures, high and low context...
Words: 12318 - Pages: 50
...| Motivation, Stress, and Communication Assignment 3 | Organizational Behavior-Business 520 | Samantha Dowdy | Dr. Donald DeMoulin | 5/13/2012 | State of Tennessee Department of Intellectual Disabilities Job Description Regional Program Manager Profile Source: Management Professional-Director of Program Operations Reports To: Executive Director Classification: Salaried-Exempt Department: Administration KEY ROLES (Essential Job Responsibilities): Oversees operations and programs with primary concern for services, program development, and implementation of policies and procedures developed by the DIDD Central Office; which are designed to ensure that there is consistent application of services and supports across the State of Tennessee. Monitor of Intermediate Care Facilities (ICF/MR), Supportive Living, and Residential and Day Services Facilities throughout the state. Monitor of Evaluations and Surveying. Supervision of assigned staff. WORK ENVIROMENT: Work is performed in an office setting with frequent interruptions. Requires excellent verbal and written communication skills. Ability to handle multiple tasks simultaneously. Ability to provide effective supervision of assigned staff. Ability to make sound judgments. Occasional travel required across the region. ESSENTIAL JOB FUNCTIONS: 1. Oversees the implementation of services and supports provided by DIDD. 2. Monitor of surveys, guidelines and assessments throughout facilities in the state...
Words: 2136 - Pages: 9
...------------------------------------------------- ADVANCED MANAGEMENT COMMUNICATION SKILLS 20 AUGUST 2015 BY Londiwe Ngwane Student number: 20357704 BTech: Taxation Lecturer: Mr SC Zondi TABLE OF CONTENT 1.1 Definition: Communication and Effective Communications3 1.1.1 Effective Communication Process Diagram3 1.2 Importance of effective communication in the workplace……...............................4 1.3 Types of Communication that mostly occurs in the workplace5 1.4 Advantages and Disadvantages of verbal & non-verbal communication in the workplace4 1.5 Barrier to effective Communication in the workplace5 1.6 Conclusion6 1.7 List of References……….………………………………………………………………7 1.1 Definition. “Communication can be defined as the process of transmitting information and common understanding from one person to another” (Keyton, 2011) ……….is by means of connecting with different people and places in reaching a mutual understanding not only by encoding and decoding information but also sharing the meaning. “Effective Communication is a two-way process that requires effort and skill by both sender and receiver.” (Lunenburg ,Fred C, 2010) …. in my words effective communication is an understanding between two people the employee and the employer of the message that need to be interpreted and understood by the employer to be able to feedback effectively. Effective communication the workplace is very important for the organisation to function productively...
Words: 1362 - Pages: 6
...Communication: The study if communication within an organization Table of Contents Introduction o The importance of communication Tools of communication o Which forms of communication to use o Which forms work best Know your Audience o Understanding who your audience is Communication Barriers o Where communication barriers exist o What are you trying to say Follow up o Following up your communication is essential Conclusion Executive Summary Effective communication in the workplace today is essential. Knowing who you are communicating to, and the message you want to convey is important. Making sure that you have to appropriate tools to do this is just as important if not, more important, because if you don’t have the right tools, it won’t work. Make sure that the audience you are communicating with knows that you not only conveyed your message, but you also heard what they had to say, by doing a follow-up communication. Because so much time is spent in the workplace, being an effective communicator will make for a cohesive, and effective workplace. Introduction Effective communication is essential to the success of any business organization. Communication within the workplace is sometimes overlooked and not thought to be an important aspect of the work environment. Because the average working person spends twothousand and eighty hours a year at work, and whether you are the manager or the subordinate it is crucial to have good...
Words: 1540 - Pages: 7
...Marks) One common complaint employee’s voice about supervisors is inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case? Bob is a 27-year old who is a foodservice manager at a casual dining restaurant. Bob is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Bob is Serve Safe certified and tries his best to keep up with food safety issues in the kitchen but he admits it’s not easy. Employees receive “on the job training” about food safety basics (for example, appropriate hygiene and handwashing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Bob in his food safety efforts because they know if a food safety outbreak were ever linked to their restaurant; it would...
Words: 2881 - Pages: 12
...Communication in the Workplace: The Difference between Men and Women Jaime Vance Sullivan University 1Q-CMM401X-A2-07-Principles of Conflict Management-Winter 2014 February 8, 2014 Abstract Communication in the workplace has the potential to be difficult for everyone at times. It is not always easy to navigate communication successfully while working with varying individuals. Even in a workplace where women and men share equal standing, knowledge and experience, differing communication styles may prevent them from working together effectively. In the end, however, men and women can learn to communicate effectually, working together towards a common goal of success. Communication in the Workplace: The Difference between Men and Women It is not a new concept: Men and women perceive the world differently. They communicate in different ways, have varying perceptions of the same experience, and see the world through dissimilar eyes. Yet, these differences do not have to serve as barriers to effective communication. Rather, these differences can be an asset for successful workplace communication. Gender barriers, while evident, do not have to be barriers from successful communication in the workplace. In order to best navigate the road to cross-gender communication success, it is best to pinpoint these evident differences, using them to an advantage, making these differences common knowledge and tools for best practices. Gender barriers themselves can be “inherent...
Words: 1758 - Pages: 8
