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Dual Group Reflection

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During this week at my field agency, I assisted with the Dual- Group session, had supervision, attended team meeting, took referrals as well as conducted individual and family sessions.
One of the referrals I took this week was by far the worse I have experienced since I started taking face to face or telephone referrals. My rationale for this is because when this particular lady called, I asked the first question which is the first and last name of the person she is referring, she mentioned the name and I politely asked that she spell the first name because I do not want to assume I can spell a name when I clearly know I could not. The lady kept quiet for a while and went ahead to spell the name for me. While we proceeded at some point, I

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