...[pic] Ecole Superieures Libre des Sciences Commerciales Appliquees Doctorate of Business Administration Human Capital Management Paper on Dynamic Capabilities of Firms Presented to: Dr. Sherif Delawar By Mohamed Antably March 2012 Cairo, Egypt. Abstract: From one hand the dynamic capabilities of firms are the sources and methods of wealth creation and capture by private enterprise firms operating in environments of rapid technological change. Other hand, Human capital ultimate objectives are linking HR practices and knowledge with goals of the firm to achieve and develop Competitive advantages. Accordingly, linking both statements would generate that HC is not only working to achieve the organizations objectives and but also to formalize, maintain and develop the firm dynamic capabilities. HC should also work on sharing and collecting success stories, lessons learnt and implicit individuals' knowledge into institutional explicit knowledge. The competitive advantage of firms is seen as resting on distinctive processes (ways of coordinating and combining which is more difficult among horizontal levels but easy in the vertical levels applying the chain of command), shaped by the firm's asset positions (such as the firm's portfolio of difficult-to-trade knowledge assets and complementary assets), and the evolution path(s) it has adopted or inherited. The importance of path dependencies is ampled...
Words: 4356 - Pages: 18
...QUESTIONS FOR FINAL EXAM 1. What is control? 2. What is automatic control? 3. What is called as automatic control system? 4. What is the primary goal of automatic control? 5. What is called as object of management? 6. What is called as the operated size? 7. What is called as operating body? 8. What is called as a sensitive element? 9. What is the entrance and target sizes? 10. What is called as operating influence? 11. What is called as indignation? 12. What is called as a deviation from the set size? 13. What is called as the actuation device? 14. What is called as the setting device? 15. What is called as a function chart and of what it consists? 16. In what difference of a signal from physical size? 17. In what an essence of a principle of the opened management? 18. In what an essence of a principle of indemnification? 19. In what an essence of a principle of feedback? 20. List merits and demerits of principles of management? 21. What special case of management is called as regulation? 22. In what difference of systems of direct and indirect regulation? 23. List and give the short characteristic of principal views CS? 24. What is called as static mode CS? 25. What is called as static characteristics CS? 26. What is called as the equation of statics CS? 27. What difference from strengthening factor is called in transfer factor, in what? 28. In what difference...
Words: 2580 - Pages: 11
...Glossary of musical terminology From Wikipedia, the free encyclopedia Jump to: navigation, search This is a list of musical terms that are likely to be encountered in printed scores, music reviews, and program notes. Most of the terms are Italian (see also Italian musical terms used in English), in accordance with the Italian origins of many European musical conventions. Sometimes, the special musical meanings of these phrases differ from the original or current Italian meanings. Most of the other terms are taken from French and German, indicated by "(Fr)" and "(Ger)", respectively. Others are from languages such as Portuguese, Latin, and Spanish. Unless specified, the terms are Italian or English. The list can never be complete: some terms are common, and others are used only occasionally, and new ones are coined from time to time. Some composers prefer terms from their own language rather than the standard terms here. Contents A· B· C· D· E· F· G· H· I· J· K· L· M· N· O· P· Q· R· S· T· U· V· W· Z See also· References· External links See also: Glossary of jazz and popular music A[edit] a, à (Fr): at, to, by, for, in, in the style of... a 2: see a due in this list a battuta: return to normal tempo after a deviation. Not recommended in string parts, due to possible confusion with battuto (qv.); use a tempo, which means the same thing. ab (Ger): Off, organ stops...
Words: 3449 - Pages: 14
...Lean manufacturing training and six sigma training are two of the most valuable skills in business today. Businesses of all types are utilizing six sigma, lean manufacturing, and lean six sigma as the primary continuous improvement methodology.Our Lean Manufacturing Certification course, delivered worldwide to individuals, colleges, and training centers, includes all of the major concepts in a single course. Definition: What does it mean to be "Six Sigma"? Six Sigma at many organizations simply means a measure of quality that strives for near perfection. But the statistical implications of a Six Sigma program go well beyond the qualitative eradication of customer-perceptible defects. It's a methodology that is well rooted in mathematics and statistics. The objective of Six Sigma Quality is to reduce process output variation so that on a long term basis, which is the customer's aggregate experience with our process over time, this will result in no more than 3.4 defect Parts per Million opportunities (DPMO). What Is Six Sigma ? Six Sigma is a meticulous methodology that make use of information management by facts and statistical analysis to define, measure and improve a company's operational performance, practices and systems. It identifies and prevents "defects" in manufacturing and service-related processes to anticipate, and achieve or exceed total customer satisfaction. What is the Six Sigma Objective? The primary objective of the Six Sigma methodology is the implementation...
Words: 2493 - Pages: 10
...must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30) Some categories of measures of balance scorecard are: 1.-Measures Financial Performance Financial performance measures includes: Profitability such as ROI (return on investment), gross profit margin, asset turnover, etc Liquidity such as current ratio, quick ratio Financial performance measures, such as operating income and return on investment, indicate whether the company’s strategy and its implementation are increasing shareholder value. However, financial measures tend to be lagging indicators of the strategy. Firms monitor nonfinancial measures to understand whether they are building or destroying their capabilities—with customers, processes, employees, and systems—for future growth and profitability. Key nonfinancial measures are leading indicators of financial performance, in the sense that improvements in these indicators should lead to better financial performance in the future, while decreases in the nonfinancial indicators (such as customer satisfaction and loyalty, process quality, and employee motivation) generally predict decreased future financial performance 2.-Internal Operational Efficiency Time spent with focus groups to learn about knowledgeable customer preferences, product development lead time, peer review of new products in product development pipeline, number of new models or features introduced each year 3.-Customer perspectives...
Words: 1963 - Pages: 8
...editing disabled mbagroup5 Actions * Join this WikiJoin this Wiki * Recent ChangesRecent Changes * Manage WikiManage Wiki Navigation 1. Home 2. an article about a typical Japanese Entrepreneur I like 3. Deutsche Exec Summary guest · Join · Help · Sign In · Wikispaces Remove From FavoritesAdd To FavoritesDeutsche Exec SummaryProtected * pagesubmenu o Details and Tags o Print o Download PDF o Backlinks o Source o Delete o Rename o Redirect o Permissions o Lock * discussion * history * notify me Details last edit by willzhouchuan willzhouchuan Oct 10, 2006 8:26 pm - 23 revisions hide details Tags * none Protected COVERPAGE- NAMES, id#s AND NAME OF CASE(Please add your student number after your name/thanks) Professor: Dr. Giovani J.C. da Silveira Lodge Karen Koupal Ondrej Miller Alana Ogunsola Oluseun Will Chuan Zhou (328253) Name: Case Analysis of Deutsche Allgemeinversicherung Coverletter?- Addressed to kluck, from consultants If someone can find a sample cover letter for case analysis then I can make it longer Dear Mr. Kluck; We are a 5 member consulting team from University of Calgary, Haykayne Business School and we did a very comprehensive study on Deutsche Allgemeinversicherung's PMV project and its problems, including the problem's background, the competition the company is...
Words: 7454 - Pages: 30
...Introduction In race to be a leader, most companies are realizing that traditional management, manufacturing processes, and other orthodox approaches, are not enough. More effective methods are needed: • Lean Manufacturing • Six Sigma Lean “Lean is a way to specify value, line up value-creating actions in the best sequence, conduct those activities without interruption whenever someone requests them, and perform them more and more effectively. In short, lean thinking is lean because it provides a way to do more and more with less and less – less human effort, less human equipment, less time, and less space – while coming closer and closer to providing customers with exactly what they want.”- Womack and Jones (1996). “Becoming ‘lean’ is a process of eliminating waste with the goal of creating value.” – Womack & Jones There are FIVE overriding principles to Lean. Identify Customers and Specify Value - The starting point is to recognise that only a small fraction of the total time and effort in any organisation actually adds value for the end customer. By clearly defining Value for a specific product or service from the end customer’s perspective, all the non value activities - or waste - can be targeted for removal. Identify and Map the Value Stream – The Value Stream is the entire set of activities across all parts of the organisation involved in jointly delivering the product or service. This represents the end-to-end process that delivers the value to the...
Words: 5477 - Pages: 22
...In a corporate world, members of the company complete much of their work, collectively, sharing ideas, thoughts, and found research to effectively plan and develop quality of service(s) in which the profession provides to society. Although, there are countless amounts of research that will provide a variety of benefits pertaining to critical thinking in the professional setting, research shows that exploring the dynamics of critical thinking, in conjunction with Six Sigma and the “5 Whys” approach, business professionals are able to plan and develop systematic principles to be applied towards delivering services. Six Sigma and the “5 Whys” is an approach used by mangers to conduct “root cause analysis” in business process improvements (Ayad,...
Words: 804 - Pages: 4
...Chapter 1-17 Operations Management Roberta Russell & Bernard W. Taylor, III Organization of This Text: Part I – Operations Management Intro. to Operations and Supply Chain Management: Quality Management: Statistical Quality Control: Product Design: Service Design: Processes and Technology: Facilities: Human Resources: Project Management: Chapter 1 (Slide 5) Chapter 2 (Slide 67) Chapter 3 (Slide 120) Chapter 4 (Slide 186) Chapter 5 (Slide 231) Chapter 6 (Slide 276) Chapter 7 (Slide 321) Chapter 8 (Slide 402) Chapter 9 (Slide 450) 1 -2 Organization of This Text: Part II – Supply Chain Management Supply Chain Strategy and Design: Global Supply Chain Procurement and Distribution: Forecasting: Inventory Management: Sales and Operations Planning: Resource Planning: Lean Systems: Scheduling: Chapter 10 (Slide 507) Chapter 11 (Slide 534) Chapter 12 (Slide 575) Chapter 13 (Slide 641) Chapter 14 (Slide 703) Chapter 15 (Slide 767) Chapter 16 (Slide 827) Chapter 17 (Slide 878) 1 -3 Learning Objectives of this Course Gain an appreciation of strategic importance of operations and supply chain management in a global business environment Understand how operations relates to other business functions Develop a working knowledge of concepts and methods related to designing and managing operations and supply chains Develop a skill set for quality and process improvement 1 -4 Chapter 1 Introduction to Operations and Supply Chain Management Operations Management Roberta...
Words: 23545 - Pages: 95
...Control Charts and Introduction to Six Sigma Session 12: Control Charts and Introduction to Six Sigma concepts Control Charts and Introduction to Six Sigma Control Charts - Topics of Discussion – – – – – Control Chart History Control Limits Individuals and Moving Range Charts X-bar and R Charts Subgrouping Control Charts and Introduction to Six Sigma Typical Process Metrics • • • • • • • • • Cycle times Lead times Productivity Schedule variance Budget variance Employee satisfaction Customer satisfaction Safety incidents System users (# hits) • • • • • • • • • Days sales outstanding Customer service calls Request for quotes Proposal development Attrition/retention Bid win rate Transactional defects Sales orders Revenue dollars What are some metrics associated with your projects? What are some metrics associated with your projects? Control Charts and Introduction to Six Sigma Control Charts – “While every process displays Variation, some processes display controlled variation, while other processes display uncontrolled variation” (Walter Shewhart). – Controlled Variation is characterised by a stable and consistent pattern of variation over time. Associated with Common Causes. – Process A shows controlled variation. X-Bar Chart for Process A X-Bar Chart for Process A UCL=77.20 UCL=77.20 75 X a C a fo P ce B -B r h rt r ro ss 8 0 U L 7 .2 C= 7 7 Sample Mean 7 0 X= 0 8 7 .9 L L 6 .7 C= 4 0 6 0 5 0 Special Causes 0 5 1...
Words: 13809 - Pages: 56
...In order to understand poverty one must be able to identify exactly what it is, in the oxford dictionary the definition of poverty is ‘the condition of being extremely poor’. But then one must question what is defined as poor? I will be looking at two approaches of this question, the first is the ‘monetary approach’ and the second is the ‘capabilities approach’. I will also be analysing two different measures of poverty, ‘absolute’ and ‘relative’ and to conclude which is a more accurate or a more suitable instrument in poverty measure. The monetary approach is probably the most common method of understanding poverty. It is highly used by economists and is significantly connected with microeconomic theory. Utility maximisation is the base for this approach and the main instrument used is a poverty line; this sets a threshold where if income or consumption is below, people are then classified as poor. An example of this would be the ‘dollar a day’ where any income below $1 a day is classified as poor. This approach suggests that income or consumption is equivalent to well-being. In developing countries measuring welfare with consumption would be more appropriate than using income, as income is a small component and would be an overestimate. There is plenty of data which can be analysed at household levels. However, poverty is an individual phenomenon where individuals are situated within households. After assuming some measurements between income and consumption, data at the household...
Words: 1497 - Pages: 6
...UTS: ENGINEERING Assignment Cover Sheet STANDARD and BLOCK Mode SUBJECT NAME: QUALITY PLANNING AND ANALYSIS SUBJECT NUMBER: 49309 ASSIGNMENT NUMBER: ASSIGNMENT 1 STUDENT LAST NAME: LUU STUDENT FIRST NAME: THIET XIEU STUDENT ID: 11311848 Declaration of Originality: The work contained in this assignment, other than that specifically attributed to another source, is that of the author(s) and has not been submitted in any other subject or published elsewhere before. It is recognised that, should this declaration be found to be false, disciplinary action could be taken and penalties imposed in accordance with University policy and rules. Signature: __________________________________ THIET XIEU LUU - 11311848 2012 TABLE OF CONTENTS 1. 2. Introduction ................................................................................................................... 3 Customer satisfaction ..................................................................................................... 5 2.1 2.2 2.3 Stakeholder identification ................................................................................................... 5 Methods for capturing customer needs................................................................................ 6 Customer needs identification ............................................................................................ 9 3. Design requirements ..............................
Words: 6702 - Pages: 27
...Quality Improvement Implementation Paper Team C University of Phoenix Quality Management and Productivity MGT/449 Teacher Date Quality Improvement Implementation Paper Introduction Quality is the basic element which should be highly emphasized when a company wants to attain greater market share and acceptability. Through this paper we’ll discuss the quality improvement systems or processes adopted by Hartman Industries in order to gain and retain more and more customers and success. According to Hartman Industries, LLC (2009) the company is considered to be colossal and a leader in plastic injection molding. To be massive and in top positions Hartman Industries has adopted strategies to manage their accuracy and exactness in regard to plastic injection molding. Hartman Industries succeeded because of their efforts in implementing and improving the ISO 9000 standards. They have come up with their own quality control programs which ensure that the quality delivered is up to the mark and as per the requirements of the present trends. The company is highly renowned for their quality work which they deliver in accordance to their outstanding quality control standards. These standards are set and maintained with the help of Six Sigma, thorough research and pertaining to the advanced technology. Identify a quality management system for process or organizational improvement As per UOP (2009) Hartman Industries can be considered as the leader and on the top position in...
Words: 1712 - Pages: 7
...survive and this zeal to improve require the innovation in processes and management which helps in reducing the cost or improving the productivity. Innovation is the only tool with the help of which the organization can maintain its position in the competitive market and stay one step ahead of its competitors. It is the only way that creates the differentiation with the customers. Moreover, customers prefer the products which make their life simpler and this is possible with the continual improvement in product or processes. Being first in the market with the new product gives the significant advantage in building the customer base. The term Operational Strategy is defined as, “the total pattern of decisions which shape the long term capabilities of any type of operations and their contribution to the overall strategy.” Thus, innovation in the method of producing goods being offered to the customers is the innovation in operational strategy. There are several operational strategies which make the company process efficient and effective such as adopting Just – In – Time approach and six sigma lean, implementing quality circle at...
Words: 812 - Pages: 4
...Pick Sigma Green Belts, Brown Belts or Black Belts who are categorized on the basis of the training they have received in Six Sigma techniques. Trained experts would form teams, which are constituted to tackle a particular problem or process and thereafter disband to form another team for tackling another process at a different time, may be with different people, all trained in Six Sigma. Selection for training should ensure picking up highly motivated employees that will result in creating a high performance team. Another important point is to give them a project right after training without allowing any time gaps. Generally, IT people do not go ahead with untried methodologies until they have tried out tools with which they are familiar. Experts sound a note of caution against this and say that throwing technology at a business problem results in a bad process with new technology. If the process is free from defects, then technology can be used to take it to greater heights. Focus On Defect Removal And Improvement While Six Sigma tenets are supposed to be religiously followed, they should not be treated as the be-all, end-all. The aim should be to reduce defects and to continuously streamline and improve the process conducting regular evaluations. Six Sigma is a structured approach to problem-solving within a disciplined, fact-based methodology. The Six Sigma approach focuses on understanding the problem, collecting and analyzing data about the problem, identifying...
Words: 336 - Pages: 2
