...Assessment Tool Analysis Paper Jean Watson’s theory of human caring focused on establishing a caring relationship with patients. She believed in treating them as holistic (mind, body and spirit) being. To further secure our understanding and relationship with our patients we can use our assessment tool analysis to better know them. Becks depression inventory, dysfunctional attitude scale and social support questionnaire are the assessments that I have chosen to look deeper at the depressed population and community function. These tools should take me deeper on how this population might have gotten to where they are and why they are a vulnerable population. Created by Dr. Aaron T. Beck, the Beck Depression Inventory is an assessment tool design to determine the presence and the severity of symptoms of depression. Composed of 21 multiple choice questions it aims to assess the symptoms and attitudes specifically seen on depressed patients. To interpret Becks Depression inventory, the score have to be tallied and added. According to ( ) a person that scored 1-10 are considered normal, 11-16 has mild mood disturbance, 17-20 borderline clinical depression, 21-30 moderate depression, 31-40 severe depression, and anything over 40 is considered to have extreme depression. This tool can be use in many of our vulnerable population, but we are going to concentrate on the teens and young adults to explore the correlation between depression and obesity. According to the Centers for Disease...
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...Negotiation Skills Lecture (1): Conflicts Management Dr. Ola Elgeuoshy For any organization to perform effectively, interdependent individuals and groups must establish working relationships across organizational boundaries, between individuals, and among groups. Such interdependence may foster either cooperation or conflict. CONFLICT Conflict: “involves incompatible behaviors; one person interfering, disrupting, or in some other way making another’s actions less effective.” Two Faces of Conflict: Competitive conflict • parties pursue directly opposite goals and mistrust and don’t believe each other. (Win-lose) Cooperative conflict • parties pursue cooperative goals and trust and rely on each other. (Win-win) Competitive Versus Cooperative Conflict Source (right figure): Reprinted from Learning to Manage Conflict: Getting People to Work Together Productively by Dean Tjosvold. Copyright © 1993 by Dean Tjosvold. First published by Lexington Books. All rights reserved. All correspondence should be sent to Lexington Books, 4720 Boston Way, Lanham, Md. 20706. Conflict Issues Conflict. • A disagreement between people on: • • Substantive issues regarding goals and tasks, allocation of resources, distribution of rewards, policies and procedures, and job assignments. Emotional issues arising from feelings of anger, distrust, dislike, fear, and resentment, as well as personality clashes. • Conflict that is well managed...
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...given to me, which is number 281 and title A good manager is one who can overcome workplace anger because has to lead by example. I have prepared an analysis about this topic. From all journal that I have prepared. We can conclude that, there is lack of intervention in organization between manager and employee. The employee must not follow all the action by manager to overcome anger. Anger in organization can be overcome together. So, I have analyzed that an organization must have a group that find this solution. We call this group Intergroup Conflict Resolution, which is intergroup issue are explore in this context and then solution are implemented in the larger organization. Intergroup conflict resolution helps group work out dysfunctional relationship. So, this group also can analyst the the problem in workplace and tried to overcome it. Based on Intergroup Conflict Resolution is designed specifically to help two group or departments within an organization resolve dysfunctional conflicts. At first this group is applies where there is little interdependence among department and conflict or competition among them can spur higher levels of productivity, but for my opinion, this group can use to overcome anger in the workplace. In other organization, especially those with very interdependent departments, conflict may become dysfunctional. Two or more group may grow polarized, and their continued conflict may result in the development of defensiveness and negative stereotypes of the...
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...Assessment Tool Analysis Paper Assessment tools are created to help nurses provide competent nursing care for each unique patient. Assessment is an essential part from the nursing process throughout which nurses collect details about the patient and family to create a care plan. “Assessment involves collecting information about person’s circumstances and needs, and making sense of that information in order to decide what support, treatment or care to provide” (Slater & McCormack, 2005). In order for nurses to make sound clinical decisions, the nurse needs the information gathered from assessment. This paper will analysis three assessment tools used in healthcare, they are the Dysfunctional Attitude Scale, Perceived Stress Scale, and the Coping Resources Inventory for Stress Scale. These assessment tools can be used and applied to a wide range of ages and vulnerable populations. Having a better understanding on how the patient perceives themselves, the nurse is able to develop a plan of care to address the body, mind, and spirit. Dysfunctional Attitude Scale The first assessment tool is the Dysfunctional Attitude Scale (DAS). This test measures many different areas of the personality such as approval, achievement, perfectionism, entitlement, omnipotence, and autonomy (DeGraaf, Roelofs, & Huibers, 2009). The main measure is of dysfunctional attitude which is a sign of depression. As a nurse this is a valuable tool to help find depressive symptoms in a patient. By using...
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...Case Conceptualization using Cognitive Behavioral Therapy (CBT) Michelle Banks Liberty University Abstract Cognitive Behavioral Therapy (CBT) is a short-term, problem-focused, and goal-orientated form of psychotherapy. CBT is a form of treatment that focuses on the relationship between thoughts, emotions, and behavior. Dysfunctional automatic thoughts, maladaptive assumptions, and maladaptive behaviors are three focuses of CBT. Cognitive behavioral therapy is one of the most extensively researched forms of psychotherapy. There are various ethical issues and several multi-cultural issues that need to be considered with CBT case formulation. Intake discussions with client and analysis of her assessment information suggest a pattern of dysfunctional automatic thoughts, maladaptive assumptions, and maladaptive behaviors. CBT techniques that will be used with client are behavioral activation, monitoring automatic thoughts, and exposure therapy. There may be spiritual challenges in utilizing Christian counseling with CBT. CBT and Christian counseling have are both compatible and incompatible. Case Conceptualization using Cognitive Behavioral Therapy (CBT) Cognitive Behavioral Therapy (CBT) is a short-term, problem-focused, and goal-orientated form of psychotherapy (Beck, 2011). CBT is not one specific treatment approach; rather it includes a combination of elements from cognitive, behavior, and emotion therapy (Murdock, 2013). CBT is a continuously evolving theory...
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...An Analysis on How to Handle Dysfunctional Customers And how they affect on Food Servers in selected Restaurants at Eastwood City ------------------------------------------------- A Method of Research and Thesis Paper Presented to the Faculty of the Hotel and Restaurant Management Arellano University - Pasig ------------------------------------------------- In Partial Fulfilment of the Requirement for the Degree in Bachelor of Science in Hotel and Restaurant Management Presented By: Calinao, Loreinn G. Tierra, Alyssa Marie G. Encio, Mary Bless Estrada, Erik E. Romero, Jerry Arellano University – Pasig Pag-Asa St. Brgy. Caniogan Pasig City Approval Sheet In partial fulfillment of the requirements for the degree of Bachelor of Science in Hotel and Restaurant Management this Method of Research entitled “AN ANALYSIS ON HOW TO HANDLE DYSFUNCTIONAL CUSTOMERS AND HOW THEY AFFECT FOOD SERVERS IN SELECTED RESTAURANTS IN EASTWOOD CITY” was prepared and submitted to the College of Hotel and Restaurant Management. PROF. LOUIE REYES Adviser Approved by the members of panel on October 2014. With a grade of ____ ________________________________________ Chairman _______________ _______________ _______________ Member Member Member Accepted in partial fulfillment of Bachelor of Science in Hospitality and Restaurant Management PROF. KATHERINE GUEVARRA ...
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...International Journal of Application or Innovation in Engineering & Management (IJAIEM) Web Site: www.ijaiem.org Email: editor@ijaiem.org, editorijaiem@gmail.com Volume 1, Issue 2, October 2012 ISSN 2319 - 4847 AN ANALYSIS OF THE CUSTOMER SATISFACTION: A CASE STUDY OF BANK SERVICE Haeryip Sihombing1, Parahsakthi Chidambaram2 and Kannan Rassiah3 1 Fakulti Kejuruteraan Pembuatan (FKP), Universiti Teknikal Malaysia Melaka (UTeM), Main Campus – Durian Tunggal, 17609 – Melaka, MALAYSIA 2 Politeknik Ibrahim Sultan (PIS)81700 Pasir Gudang, Johor Bahru, MALAYSIA 3 Politeknik Merlimau Melaka (PMM) Merlimau 77300, MALAYSIA ABSTRACT This study focuses on how to measure the customer satisfaction in the service industry towards the satisfaction aspects considered of the ServQual criteria. The questionnaires developed were using Kano criteria that manipulate the qualitative data of quality attributes into quantitative value and Likert scale based on the quantitative values. By comparing the results data of Likert scale and Kano criteria related to the service delivered, the measurement carried out in this study is towards the service of bank industry. The correlation among them, based on what the functional and dysfunctional of Kano domain compared to the Likert scale, are to validate what the main criteria required for the improvement priorities against customer satisfaction. This is due to the method of CAT ranking and graphical between CS versus DS are ambiguity for...
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...Dysfunctional Family Systems and Disordered Self-Image Abstract: Disordered self-image, sense of self, and self-esteem are affected negatively by dysfunctional family systems. Maladaptive perfectionism affects mood, causes decreased self-esteem, and contributes to the development of avoidance tactics. Adolescent dysregulations includes disordered eating behaviors and/or eating disorders, anxiety, depression, body dissatisfaction, and extreme attempts at weight control; all of which can be caused by child sexual abuse, maladaptive perfectionism, parental attachment issues, and the development of alexithymia. Other dysregulations include faulty coping mechanisms, which are also affected by anxiety, depression, and neuroticism. Thesis: An adolescent’s sense of self, self-image, and self-esteem are affected by dysfunctional family systems, including family systems that reflect child sexual abuse, poor attachments, alcoholism, and the development of alexithymia. The adolescents in families such as these have psychological reactions to their disordered self-images and the dysfunctional family systems. Dysfunctional Family Systems and Disordered Self-Image Adolescent development of eating disorders, disordered eating behavior, and/or subclinical eating behaviors may be caused by perfectionism, child sexual abuse, or other trauma such as having alcoholic parents. Poor self-esteem, poor sense of self, and family dysfunctions may be caused by perfectionism, childhood sexual...
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...One psychological therapy to treat depression is cognitive behavioural therapy (CBT). CBT therapists believe maladaptive thoughts cause us to misinterpret reality leading to distressing emotions, physical symptoms and dysfunctional behaviour, which can cause depression. The aim of CBT is to identify and then alter these maladaptive thoughts as well as any dysfunctional behaviour, which may be contributing to depression. They will first look at how the negative schema affects current behaviour and try and teach individuals how to see the link between their thoughts, emotions and behaviour. This process is called ‘thought catching’. When the NAT’s are identified the therapist will often present evidence to challenge their negative thinking and think of other ways of explaining a situation using normal cognitions. The patient will be set homework where they may have to do a task/ experiment or have to write a diary which records emotions. In the case of a ‘task’ the therapist will set something the person can do such as taking the minutes at a meeting. They will then discuss the outcome of the task at the next session. CBT believes that by maximising the cognitive change you can maximise the effectiveness of the therapy session. CBT is a more active therapy compared to drugs with patients having to take a role in the treatment. There are usually between 16-20 sessions of which a person has a couple a week and then they may have booster sessions sparsely spread throughout the year...
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...employee needs. Human Relations View of Conflict: The human relation view dominated conflict theory from late 1940s through the mid-1970s. This theory argued that conflict was a natural occurrence in all groups and organization. Because conflict was inevitable, the human relations school advocated acceptance of politics. Interactionist View of Conflict: The belief that conflict is not only a positive force in a group but that it is absolutely necessary for a group to perform effectively. The major contribution of the interactionist view is encouraging group leaders to maintain an ongoing minimum level of conflict enough to keep the group viable, self-critical, and creative. 3. Functional conflict versus Dysfunctional conflict Functional/Constructive Conflict | Dysfunctional/Destructive Conflict | Functional/Constructive Conflict supports the goals of the group and improves its performance. |...
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...groups are established by the development of relationships. Where social structure is concerned and how one unit or group of units relates to another, families are involved. However, linking not just families; churches, schools, businesses and communities are a part of the structure of the society also. Social structure therefore refers to the framework of a society, that is, the patterns around which society is organized and is instrumental in guiding our behavior. Larger social structures include groups and social institutions such as education and religion. More obscure structures are like those related to the economy. Not much aware of these obscure structures, nonetheless, they have great impact on the character of society overall. Social life is studied on both the micro and macro levels. Micro-sociology may focus on a social institution like the family and the quality of interaction among its members. At the macro-sociological level, we would attempt to understand a particular family structure as only one of millions of families making up this particular social institution. The single greatest contributor to and practitioner of functionalism in modern times, was Talcott Parsons. Parsons an American social thinker has had enormous impact on the development of sociological theory. His work gained prominence during 1940’s and 1950’s and his main contribution was to add to the view of society, the notion that functional relationships within and between institutions contributed...
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...TASMANIA TAKE-HOME EXAMINATION FOR DEGREES AND DIPLOMAS Semester 1, 2015 BMA250 Managerial Social Responsibility Examiner: Dr Mark Wickham Time Allowed: Your answers MUST be uploaded to MyLO on Friday, June 5th at 5pm SHARP (No late submissions will be accepted for any reason) (NB: If MyLO is not responding – you can email your exam answers to jeanlee@hkue.edu.hk) Instructions: This examination consists of two sections, Section A and Section B. Section A consists of a case study analysis. Candidates must answer all FIVE (5) compulsory questions. Section A is worth a total of 20 OR 30 marks – depending on how many essays are attempted in Section B. Section B consists of FIVE (5) essay questions of which candidates must answer either TWO (2) OR THREE (3) questions. Each question is worth 10 marks for a total of 20 or 30 marks. This examination counts for 50 per cent of the marks for this unit. BMA250 Managerial Social Responsibility SECTION ACASE STUDY ANALYSIS (20 or 30 marks – depending on how many essays are attempted in Section B) Candidates must read the following case study and answer ALL of Questions 1-5. Section A is worth either 20 or 30 marks in total. Your answer should be 2000 words in length (MAXIMUM). All answers should be formatted in Times New Roman font, size 12 font, 1.5/Double line spacing with normal margins. All answers submitted must be 100% your own written work. Question 1 Describe the facts you feel underpinned the...
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...University of Nebraska - Lincoln DigitalCommons@University of Nebraska - Lincoln Open Access Theses and Dissertations from the College of Education and Human Sciences 11-16-2012 Education and Human Sciences, College of (CEHS) Family Environment and School Environment as Predictors for Physical Aggression in Low-Income Children Xiaoyu Li University of Nebraska-Lincoln, whulucy@gmail.com Follow this and additional works at: http://digitalcommons.unl.edu/cehsdiss Part of the Pre-Elementary, Early Childhood, Kindergarten Teacher Education Commons Li, Xiaoyu, "Family Environment and School Environment as Predictors for Physical Aggression in Low-Income Children" (2012). Open Access Theses and Dissertations from the College of Education and Human Sciences. Paper 164. http://digitalcommons.unl.edu/cehsdiss/164 This Article is brought to you for free and open access by the Education and Human Sciences, College of (CEHS) at DigitalCommons@University of Nebraska - Lincoln. It has been accepted for inclusion in Open Access Theses and Dissertations from the College of Education and Human Sciences by an authorized administrator of DigitalCommons@University of Nebraska - Lincoln. FAMILY ENVIRONMENT AND SCHOOL ENVIRONMENT AS PREDICTORS FOR PHYSICAL AGGRESSION IN LOW-INCOME CHILDREN by Xiaoyu Li A THESIS Presented to the Faculty of The Graduate College at the University of Nebraska In Partial Fulfillment of Requirements For the Degree of Master of Science Major:...
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...WORKPLACE CONFLICT The effect of role perceptions and their impact on workplace conflict is examined. The results of a questionnaire study on a full time working employee showed that differences in individual employee role expectations have a direct impact on workplace conflict. A relationship between ambiguous rules and counterproductive workplace behaviours exist. Misinterpreted role perceptions by employees and other stakeholders in the organisation create varied levels of understanding that directly contributes to conflict. The problem of ambiguous or unrealistic role expectations has an increased impact on workplace conflict and in particular dysfunctional workplace conflict. Levels of conflict are identified in relation to role perceptions and are seen as the stressors of conflict which impact on achieving goals that benefit both the individual and the organisation. These findings relate to how well the individual understands their role expectations and how those expectations are also understood by others within the organisation structure is explored. Role perceptions and conflict immediately has its challenges, however with clear expectations and realistic performance goals identified, dysfunctional conflict impacts can be reduced and minimise the effects of wasted resources and effort to achieve organisational objectives. A workplace without conflict is an ideal state of mind, something we all strive for and is rarely achieved. Dijkstraa suggests (2011) “conflict...
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...Lisa Benton Case Analysis Introduction Effective leadership creates successful teamwork; it’s the formula that every leader must understand in order to win in the 21st century. The relationship between the effectiveness of an individual as a leader and the creation of successful teamwork becomes the secret of a successful business. Effective leaders understand more than ever the importance of teamwork in the corporate organization and how the concept can impact every winning element of the organization. The relationships between team members and how leadership competencies can harmonize these people toward a specific goal become the foundation of all leadership development and people management programs. The Chattanooga Ice Cream Division has been faced with a decline in sales for five consecutive years, leading the family-controlled business to a financial crisis. The team at Chattanooga is very dysfunctional; they exhibit a lack of candor, they are high in conflict and disrespectful of each other, and they exhibit avoidance issues with accountability. Team members seem to always lay blame on other members. Leadership needs to convey that teamwork is a must, and this should be a sustainable teamwork approach to help ensure no further loss in the business. Team Dysfunctions The Chattanooga Ice Cream Team is dysfunctional for several reasons. Some of those reasons are related to the team members themselves, and others are related to the leadership. The team is suffering...
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