...Employee productivity and job Satisfaction Research Project MSA 699 Sabrina Foster Central Michigan University Table of Contents Pages Number List of Tables List of Figures Chapter 1 Problem Definition 3 Chapter 2 Literature Review 6 Chapter 3 Research methodology 11 References 15 Appendix A Survey instructions 17 Survey/Interview Questions Chapter 1 Problem Definition Background Express is a fashion forward retail store with multiple locations worldwide. A unique fashion powerhouse selling both men and women clothing with over 30 years experience. (Express.com, 2014) “Express is not about a single point in time, but rather a spirit energy, and a belief that we can and will be the best retail fashion brand in the world” says Chairman and CEO Michael Weiss. (Express.com, 2014) Express associated with Limited brands, which are responsible for stores such as Bath and body works, Victoria’s Secret and The Limited. (Express.com, 2014) Leaving them with a rich brand history of success. The company has values they follow which have contributed to its success. These values are; do the right thing and do things right, begin and end with our customer in mind, passion with a purpose and performance matters. (Express.com, 2014) Employees working at Express are exceptional at creating a shopping experience similar to dining at a five star restaurant. From...
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...Job Satisfaction A suervey among employees of Agrani Bank Limited A report submitted to the Department of Business Administration, AIUB, in part-fulfillment of the requirements of the final term examination in Introduction to behavioral science Fall semester 2011-12 Prepared & submitted by Ghosh, Sanjoy Abstract Job satisfaction describes how content an individual is with his /her job. The happier people are within their job, the more satisfied they are said to be. Job satisfaction is not the same as motivation or aptitude, although it is clearly linked. Job design aims to enhance job satisfaction and performance, methods include job rotation, job enlargement, job enrichment and job re-engineering. This report studies on job satisfaction among employees of Agrani Bank limited. For this report we have taken many eight interviews by face-to-face (primary source of data) and we also collect our information from internet (secondary source of data). . Several limitation regarding job satisfaction and how employees react about job satisfaction and what they want for satisfying are also highlighted in this report. This report also provides information regarding salary, position, working condition, work environment and so on. The study experiments on a group of people concerning their job satisfaction. Acknowledgment First and foremost, we would like to thank to our course instructor of this Introduction to behavioral science course Lec. RAHMAN, RASHNA TASNEEM...
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...e-ISSN: 2278-487X, p-ISSN:2319-7668, PP 29-35 www.iosrjournals.org Empirical study of Employee job Satisfaction Muhammad Rizwan 1, Waqas Mehmood Khan (Corresponding Author)2, Hafiz Muhammad Aqeel Tariq 3, Abdul Ghaffar 4, Malik Zubair Anjum5, Ehsan Ullah Bajwa 6 2 Lecturer, Department of Management Sciences – The Islamia University of Bahawalpur (Pakistan) , 3, 4, 5,6Student, Department of Management Sciences – The Islamia University of Bahawalpur (Pakistan) 1 Abstract: The main objective of this research report is to find the crucial problems, faced by the employees while working in organizations and find the ways how we make our employees loyal with their organization. The purpose of this research is to elaborate the key factors which are useful for the satisfaction of the employees i.e. workplace environment, reward and recognition, training and development and team work. These factors help to make the policies effective and through this effectiveness, efficiency takes place in the management process. This research paper is based on theoretical considerations, a model was proposed linking the employee job satisfaction (EJS) constructs. The survey was conducted in 2012 and covered 200 employees within the territory of Punjab in Pakistan. Through this survey we find a strong positive relationship between team work and all other factors.. Keywords: Employee job satisfaction, workplace environment, Reward and Recognition, Teamwork, Training and development I. ...
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...The Relationship Between Job Satisfaction and Employee Turnover Rate Introduction Adelphoi Village is a private, non- profit company that provide community based services to children and adolescents in the Pennsylvania, Delaware, Maryland and West Virginia area. Adelphoi Village provides programs and services that strive to guide each youth on a path that will provide meaning, purpose and value in his/her life. Founded in 1971, Adelphoi Village has expanded to serve over 800 youth in 60 different counties. Adelphoi Village conduct several different services which includes, group homes, foster/adoptive services, charter school, multisystemic therapy, education services, diagnostic, in-home services, specialized independent living, secure care, mental health programs and other services that overlap to form a complete continuum of care for children, youth, and families. One of the departments under Adelphoi Village’s umbrella is its Multisystemic Therapy (MST) program. The MST program provides intensive in- home family therapy to youth who are involved with Department of Juvenile Justice or Child Protective Services. The MST therapist strive to empower the parents with the skills and resources needed to become independent in addressing the difficulties that arise in raising adolescents, and to assist the youth in developing life-long coping skills. In the MST program families receive in home therapy 2 to 3 times a week for two hours each session. The therapist carries a...
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...Report A survey on employee motivation and job satisfaction in RAMS Housing Ltd. Course : EMB601, Fall ’11 Faculty:Prefessor Abdur Rab Submitted by Engr. Liakat Ali Bhuiyan ID# 081-626-090 Submission date 29-12-2011 Contents 1. Executive Summary…...........................................................................................................1 2. Over-All response of every question………………………………………………………………………………..2 3. Questionnaire respect of Job design theory……………………………………………………………………..3 4. Questionnaire mapping with Maslow’s Hierarchy of Needs……………………………………………..4 5. Age effect on Motivating Potential Score…………………………………………………………………..….…5 6. Age effect on Maslow’s Hierarchy of Needs……………………………………………………………………..7 7. Gender effect on Motivating Potential Score and Maslow’s Hierarchy of Needs ……….........8 8. Why Motivated in RAMS Housing Ltd.……………………………………………………………………………..9 1. Executive Summary The objectives of this survey are to dig out the motivation and Job satisfaction scenario of RAMS Housing Limited. RAMS Housing Ltd is a developer company. It has been started its business in Bangladesh since 2000. It has 50 employees. But here data has been taken from 30 individuals by taking response on 14 sample questions. The survey try to map the organization needs with Maslow Hierarchy and Motivation potential score based on Age and Over-all company focus on job satisfaction. The survey try to map the organization needs with Maslow Hierarchy and Motivation potential score...
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...EMPLOYEE ATTITUDES AND JOB SATISFACTION Lise M. Saari and Timothy A. Judge This article identifies three major gaps between HR practice and the scientific research in the area of employee attitudes in general and the most focal employee attitude in particular—job satisfaction: (1) the causes of employee attitudes, (2) the results of positive or negative job satisfaction, and (3) how to measure and influence employee attitudes. Suggestions for practitioners are provided on how to close the gaps in knowledge and for evaluating implemented practices. Future research will likely focus on greater understanding of personal characteristics, such as emotion, in defining job satisfaction and how employee attitudes influence organizational performance. © 2004 Wiley Periodicals, Inc. “Happy employees are productive employees.” “Happy employees are not productive employees.” We hear these conflicting statements made by HR professionals and managers in organizations. There is confusion and debate among practitioners on the topic of employee attitudes and job satisfaction— even at a time when employees are increasingly important for organizational success and competitiveness. Therefore, the purpose of this article is to provide greater understanding of the research on this topic and give recommendations related to the major practitioner knowledge gaps. As indicated indirectly in a study of HR professionals (Rynes, Colbert, & Brown, 2002), as well as based on our experience, the major...
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...journal is available at www.emeraldinsight.com/0959-6119.htm IJCHM 23,6 The effects of employee empowerment on employee job satisfaction A study on hotels in Turkey Elbeyi Pelit School of Tourism and Hotel Management, Afyon Kocatepe University, Afyonkarahisar, Turkey 784 Received 22 April 2010 Revised 31 July 2010 8 October 2010 28 December 2010 18 February 2011 Accepted 26 February 2011 ¨ ¨ ¨ Yuksel Ozturk ¨ ¸ Faculty of Tourism, Gazi University, Golbası-Ankara, Turkey, and ¨ Yalcın Arslanturk ¸ ¨ ¸ Faculty of Commerce and Tourism Education, Gazi University, Golbası-Ankara, Turkey Abstract Purpose – The main objective of this study is to determine the impact of employee empowerment on job satisfaction. To serve this purpose, empowerment is taken into consideration as two dimensions – i.e. behavioral and psychological – and the effect of employee empowerment on the level of job satisfaction was examined by taking these two dimensions into consideration as a whole and separately. Design/methodology/approach – A questionnaire was employed in order to collect data on job satisfaction as well as behavioral and psychological empowerment. The data collected were analyzed through correlation and regression analyses. The study covered 1,854 participants employed at five-star hotels in Turkey. Findings – The findings suggest that the most positive aspects related to job satisfaction are relations with the colleagues and physical conditions, while the most negative aspect...
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...Job Satisfaction Survey Encourage an effective workforce with job satisfaction surveys. Support a happy, productive workplace by using surveys to ask about employee satisfaction and employee engagement. Do your employees feel their work is meaningful and their objectives clear? What motivates them to do their best work? Job satisfaction surveys help you make a meaningful connection between employees’ criteria for job satisfaction and your business goals, so you can engage your workforce in a truly satisfying way. Create a Job Satisfaction Survey → SurveyMonkey makes it easy to learn from your employees. Create a custom job satisfaction survey, or get a jumpstart with an employee satisfaction survey template from our expert methodologists. We’ll even help you collect answers and analyze the results. Please note: Some survey templates are only available in English. How to Use Job Satisfaction Surveys What is the top reason employees stay with an organization? Studies have shown they stay for “exciting work and challenge.” To keep your employees excited, poll them to understand whether they’re happy with their jobs – and what it takes to ensure that they are. Learn more about: Job satisfaction. There’s a direct relationship between overall employee morale and employee job satisfaction, and surveys can help you see it. Ask your employees: “How meaningful is your work?” and “How challenging is your job?” Or: “In a typical week, how often do you feel stressed at...
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...Job Satisfaction in the Workplace Jonathan Salter Thomas Jefferson University MGMT 304: Management and Organizational Theory in Health Services Organizations Facilitator: Maryann Hughes 2015 Abstract A broad definition of Job Satisfaction is a positive feeling about a job resulting from evaluating its characteristics. Satisfaction often plays a significant role in job performance, overall behavior, customer service and employee turnover. Job Satisfaction also can impact your quality of life and may impact those around you. It is important to understand the effects of job satisfaction on an organization, the satisfaction of its employees will affect many facets of the business. Importance of Job Satisfaction Job Satisfaction is defined as a positive feeling about a job resulting from an evaluation of its characteristics. (Robbins, Judge 2009 p.83) An employee should have interest in the particular job they do and should feel engaged with the organization. This will allow the company to keep employees satisfied and will be rewarded with lower turnover rates. While many jobs are repetitive and may become mundane to the employee, a company must find a way to challenge the boredom and seek ways to expand on the employees talents. Allowing an employee to grow and feel challenged is important when striving for job satisfaction. There is however, a balance needed, if an employee is pushed too hard they may feel overwhelmed. In an instance like this, the employee will search...
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...Satisfied With Their Jobs? JOB Satisfaction ? Job Satisfaction Is The Most Widely Investigated Job Attitude, As Well As One Of The Most Extensively Researched Subjects In Industrial/Organizational Psychology Job Satisfaction Has Been Linked To Productivity, Motivation, Absenteeism/Tardiness, Accidents, Mental/Physical Health, And General Life Satisfaction. It Can Also Be Said A Pleasurable Or Positive Emotional State Resulting From The Appraisal Of One’s Job Or Job Experiences”. Additionally, Job Satisfaction Has Emotional, Cognitive, And Behavioral Components . The Emotional Component Refers To Feelings Regarding The Job, Such As Boredom, Anxiety, Or Excitement. The Cognitive Component Of Job Satisfaction Refers To Beliefs Regarding One's Job, For Example, Feeling That One's Job Is Mentally Demanding And Challenging. Finally, The Behavioral Component Includes People's Actions In Relation To Their Work, Which May Include Being Tardy, Staying Late, Or Pretending To Be Ill In Order To Avoid Work. There Are Two Types Of Job Satisfaction Based On The Level Of Employees' Feelings About Their Jobs. The First, And Most Studied, Is Global Job Satisfaction, Which Refers To Employees' Overall Feelings About Their Jobs The Second Is Job Facet Satisfaction, Which Refers To Feelings About Specific Job Aspects, Such As Salary, Benefits, And The Quality Of Relationships With One's Co-Workers . According To Kerber And Campbell (1987), Measurements Of Job Facet Satisfaction May Be Helpful...
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...XFINITY brand and also provides these services to businesses. Comcast headquarters is in Philadelphia. Comcast applies the latest innovation and technology to entertain, inform and connect people in new ways. As a company uniquely positioned to inform, empower, and inspire, Comcast embraces the opportunity to create conversation and mobilize action. They believe it's not just about moving the business forward; it's about moving people forward. Comcast has gone through many organizational changes and acquisitions like many global companies. Employees in the call centers feel that with all the changes made the company has lost sight of the employees’ wants and needs. Comcast has a great health benefits package, free cable service, employee engagement activities, incentives, perks and discounts with other companies, and a great financial benefits package. However employees are still unsatisfied because of the things they used to have such as Christmas parties, Christmas bonus, bigger productivity bonuses and a more laid back atmosphere. Employees in the billing department use to receive comp time off and received higher commissions. The Chicago Division Billing call center employees don’t feel that the company gets the input of the employees affected by these changes. With the change of these policies things they used to get commission on they no longer receive. Comcast has gone through a lot of budget cuts and their salaries compared to other companies in their market are...
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...approaches and job satisfaction are similar in each. Charles Emery and Katherine Barker’s article, “The Effect of Transactional and Transformational Leadership Styles on Organizational Commitment and Job Satisfaction of Customer Contact Personnel”, assess the effect of transactional and transformational leadership styles on job satisfaction and the accountability of customer service personnel. The research suggests that some styles of management, such as transformational leadership, may be more effective in the dedication of customer service employees. Daniel Koys’ article, “The Effects of Employee Satisfaction, Organizational Citizenship Behavior, and Turnover on Organizational Effectiveness: A Unit-Level, Longitudinal Study”, addresses the issue of whether business outcomes are influenced by employee attitudes and behaviors or vice versa. In addition, the researchers concentrate on organizational citizenship as well as employee turnover. Each research study in this paper will be addressed as Article 1 and Article 2 respectively throughout this paper. Comparison of Research Questions Both of these topics examine employee outlook and job gratification in the workplace as well as the impact employees have on customer mindsets and business outcomes. In article 1, transformational leadership and its relationship with employee attitude was also questioned. These researchers further hypothesized that transformational leadership would result in a positive employee attitude and overall...
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...Job Staisfaction Human life has become very complex and completed in now-a-days. In modern society the needs and requirements of the people are ever increasing and ever changing. When the people are ever increasing and ever changing when the peoples needs are not fulfilled they become dissatisfied. Dissatisfied people are likely to contribute very little for any purpose. Job satisfaction of industrial workers us very important for the industry to function successfully. Apart from managerial and technical aspects, employers can be considered as backbone of any industrial development. To utilize their contribution they should be provided with good working conditions to boost their job satisfaction.. Job satisfaction is important technique used to motivate the employees to work harder. It is often said that “ A HAPPY EMPLOYEE IS A PRODUCTIVE EMPLOYEE”. A happy employee is generally that employee who is satisfied with his job. Job satisfaction is very important because most of the people spend a major portion of their life at working place. Moreover, job satisfaction has its impact on the general life of the employees also, because a satisfied employee is a contented and happy human being. A highly satisfied worker has better physical and mental well being. Definitions: In simple words , job satisfaction can defined as extent of positive feelings or attitudes that individuals have towards their jobs. When a person says that he has high job satisfaction , it means that he...
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...Aziri B. mrp.ase.ro JOB SATISFACTION: A LITERATURE REVIEW MANAGEMENT RESEARCH AND PRACTICE VOL. 3 ISSUE 4 (2011) PP: 77-86 JOB SATISFACTION: A LITERATURE REVIEW Brikend AZIRI Faculty of Business and Economics, South East European University, Ilindenska 1200, Tetovo, Makedonia b.aziri@seeu.edu.mk Volume 3, Issue 4 / December 2011 Management Research and Practice Abstract Job satisfaction represents one of the most complex areas facing today’s managers when it comes to managing their employees. Many studies have demonstrated an unusually large impact on the job satisfaction on the motivation of workers, while the level of motivation has an impact on productivity, and hence also on performance of business organizations.Unfortunately, in our region, job satisfaction has not still received the proper attention from neither scholars nor managers of various business organizations. Keywords: job satisfaction. 1. DEFINITION AND IMPORTANCE OF JOB SATISFACTION Despite its vide usage in scientific research,as well as in everyday life,there is still no general agreement regarding what job satisfaction is. In fact there is no final definition on what job represents. Therefore before a definition on job satisfaction can be givven , the nature and importance of work as a universal human activity must be considered. Different authors have different approaches towards defining job satisfaction. Some of the most commonly cited definitions on job satisfaction are analysed in the text that folows...
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...1. Introduction Specific employee attitude relating to job satisfaction is of major interest in the field of organizational behavior and the practice of human resources management now. The interest steamed from the belief that the satisfied employees are more productive than dissatisfied employees are. This interest induces the management academics to conduct many researches regarding different issues in the field of job satisfaction. Employees spend most of their time at work but they are not completely satisfied from their job that’s why satisfaction is not only important for employee’s wellbeing but also for organization wellbeing. Attainment of a high level performance through productivity and efficiency has always been an organizational goal of high priority. In order to do that highly satisfied work force is an absolutely necessity for achieving a high level of performance advancement of an organization. Satisfied worker leads to extend more effort to job performance, then works harder and better. Thus every organization tries to create a satisfied work force to operate the well- being of the organization. However, the total organizational performance depends on efficient and effective performance of individual employees of the organization. Therefore, every organization places a considerable reliance on their individual employee performance to gain high productivity in the organization. Employee effort is an important factor that determines an individual performance...
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