Premium Essay

Employee Survey

In:

Submitted By Curious1
Words 3445
Pages 14
Introduction The department I chose to study is the customer care department of a wireless carrier located in Michigan. This is a call center environment and the company employs 250+ representatives at this particular location. In the customer care department there are representatives, supervisors, four associate directors and one head director of the overall department. Each supervisor has 12-15 representatives that they must oversee. The duties of each representative consist of retaining customer business by renewing contracts, present data solutions, offer accessories, demonstrate equipment functions and network capability and answer customer billing questions. The supervisors’ job is to monitor daily team results to ensure performance, retention and objective compliance, complete monthly reporting, provide effective feedback, supervise, educate and motivate their team to exceed all performance measures.
I have worked for this same wireless carrier for 4 years and I currently work in their financial service department but I have a few close friends who work in the customer care department who don’t be satisfied with their jobs. I found this quite interesting because we all worked for the same company but there seemed to be a huge difference in job satisfaction from department to department. In order to find out what this difference is from our department to theirs I did an hour of side by sides with some of the customer care representatives and gave my friends from the department a survey to fill out that dealt with job satisfaction.
Problem Statement Most of the feedback I received from the employees in this department is that management spends a lot of time micromanaging its employees. The employees do not feel empowered to make decisions because they feel that they will be reprimanded later for their decision. The number of FMLA (Family Medical Leave

Similar Documents

Premium Essay

Employee Satisfaction Survey

...REPUBLIC OF MACEDONIA STATE STATISTICAL OFFICE EMPLOYEE SATISFACTION SURVEY, 2009 Basic survey information The purpose of this survey is to obtain information about employees' views and opinions on the SSO as a work environment. The survey results should serve to promote working conditions and the work environment in general. Please read carefully every question before answering. You should express your opinions only, without discussing them with fellow co-workers. This is very important because the purpose of the survey is to obtain a true image of your views and opinions on certain issues. It is also recommended that all questions be answered. Voluntary participation, anonymity and data protection Your participation in the survey is voluntary and anonymous. You will be given a paper questionnaire by the head of the sector you work in. Please put your completed questionnaire into the specially marked boxes in the central Office and in the regional departments. Data protection notice All persons who participate in organizing and conducting this survey have signed a written statement before the management of the State Statistical Office that they will take all measures necessary to ensure the protection and prevent the misuse of personal answers. In order to ensure the protection of your answers, only questions with more than five answers will be published. For that purpose, data from the survey will be aggregated and not presented as absolute numbers...

Words: 1594 - Pages: 7

Free Essay

Employee Climate Survey

...What are employee climate surveys? Employee climate surveys are studies of employees' perceptions and perspectives of an organization. The surveys address attitudes and concerns that help the organization work with employees to instill positive changes. Why would an organization want an employee climate survey done? Employee climate surveys increase productivity. This is necessary during periods of decreased productivity, for organizations with a limited budget, or generally anytime management believes organizational output can and should be improved. Furthermore, if there is a specific reason for low productivity, such as high staff turnover or poor communication, an employee climate survey can help identify possible solutions to these problems. Employee climate surveys are valuable tools when there is a change in the status quo. These changes include a reorganization of the company, an introduction of a new product or service, company relocation, a change in policies, or a period of rapid growth. In these situations, organizations must learn to work and communicate with employees to insure that the results of these changes will be positive. Climate surveys give employees a voice to assist in making these transitions as smooth as possible. Additionally, climate surveys can set benchmarks for future surveys, which will allow more in-depth and time series analysis. How does an employee climate survey work to increase an organization's bottom line? Through...

Words: 400 - Pages: 2

Free Essay

Pre Employee Survey

...Pre Employee Survey 1. Is Continuous Improvement part of the AAMC Behavioral Standards? ___ Yes ___No ___ Unsure 2. I feel I am flexible and supportive of new Initiatives. ___ 1 (Strongly Disagree) ___2 (Disagree) ___3 (Agree) ___4(Strongly Agree) 3. I feel I take ownership and accountability for the quality of my work and consistently seek ways to improve. ___ 1 (Strongly Disagree) ___2 (Disagree) ___3 (Agree) ___4(Strongly Agree) 4. I feel that tone, body language and choice of words impact communication. ___ 1 (Strongly Disagree) ___2 (Disagree) ___3 (Agree) ___4(Strongly Agree) 5. I feel that I could make changes in my work that would make me more productive. ___ 1 (Strongly Disagree) ___2 (Disagree) ___3 (Agree) ___4(Strongly Agree) 6. I feel that changes made in my department will make everyone’s job easier. ___ 1 (Strongly Disagree) ___2 (Disagree) ___3 (Agree) ___4(Strongly Agree) 7. I feel that more training on my job would increase my productivity. ___ 1 (Strongly Disagree) ___2 (Disagree) ___3 (Agree) ___4(Strongly Agree) 8. Everyone following the same steps to do a job means more consistent results. ___ 1 (Strongly Disagree) ___2 (Disagree) ___3 (Agree) ___4(Strongly Agree) 9. I feel that learning new things makes me more valuable as an employee. ___ 1 (Strongly Disagree) ___2 (Disagree)...

Words: 256 - Pages: 2

Free Essay

Employee Engagement Survey

...Employee Engagement Survey Please answer True or False to the following questions. 1. I know what is expected of me at work. a. 2. I have the materials and equipment I need to do my work right. b. 3. At work, I have the opportunity to do what I do best every day. c. 4. In the past seven days, I have received recognition or praise for good work. d. 5. My supervisor, or someone at work, seems to care about me as a person. e. 6. There is someone at work who encourages my development. f. 7. At work, my opinions seem to count. g. 8. The mission or purpose of my company makes me feel my job is important. h. 9. My associates or fellow employees are committed to doing quality work. i. 10. I have a best friend at work. j. 11. In the past six months, someone at work has talked to me about my progress. k. 12. In the past year, I have had the opportunity at work to learn and grow. l. Please answer the following questions to the best of your ability. 1. How do you feel about coming to work every morning? a. 2. Does your manager inspire you? b. 3. Do the days you DO want to come into work outnumber the days you DON’T want to come into work? c. 4. Choose five words that best describe how you feel about coming to work. d. e. f. g. h. 5. Do you feel proud to tell...

Words: 345 - Pages: 2

Premium Essay

A Survey on Employee Motivation and Job Satisfaction in

...Report A survey on employee motivation and job satisfaction in RAMS Housing Ltd. Course : EMB601, Fall ’11 Faculty:Prefessor Abdur Rab Submitted by Engr. Liakat Ali Bhuiyan ID# 081-626-090 Submission date 29-12-2011 Contents 1. Executive Summary…...........................................................................................................1 2. Over-All response of every question………………………………………………………………………………..2 3. Questionnaire respect of Job design theory……………………………………………………………………..3 4. Questionnaire mapping with Maslow’s Hierarchy of Needs……………………………………………..4 5. Age effect on Motivating Potential Score…………………………………………………………………..….…5 6. Age effect on Maslow’s Hierarchy of Needs……………………………………………………………………..7 7. Gender effect on Motivating Potential Score and Maslow’s Hierarchy of Needs ……….........8 8. Why Motivated in RAMS Housing Ltd.……………………………………………………………………………..9 1. Executive Summary The objectives of this survey are to dig out the motivation and Job satisfaction scenario of RAMS Housing Limited. RAMS Housing Ltd is a developer company. It has been started its business in Bangladesh since 2000. It has 50 employees. But here data has been taken from 30 individuals by taking response on 14 sample questions. The survey try to map the organization needs with Maslow Hierarchy and Motivation potential score based on Age and Over-all company focus on job satisfaction. The survey try to map the organization needs with Maslow Hierarchy and Motivation potential score...

Words: 1070 - Pages: 5

Premium Essay

Organizational Culture and Employee Development Survey

...Organizational Culture and Employee Development Survey Review Information | | Your Name: |                 | Date: |       | Position:       | | | Introduction and Guidelines | You have been invited to participate in an Organizational Culture and Employee Development survey. In this survey, employees from each department within the team will answer questions about different areas of the organization’s culture and how employees are prepared and supported to perform their jobs and progress in the company. This is a completely voluntary survey, there are no risks involved for participating. It is very important for us to gather honest and accurate information to learn from your opinions and take them into consideration to implement an action plan. Complete the survey, using the following scale: NA = Not Applicable1 = Needs Work (Unsatisfactory)2 = Gets By (Marginal)3 = Meets Requirements4 = Exceeds Requirements5 = Exceptional | Communication | | | (5) = Exceptional | (4) = Exceeds Requirements | (3) = Meets Requirements | (2) = Gets By | (1) = Needs Work | Information and knowledge are shared openly | | | | | | Communication is encouraged in this organization | | | | | | Effective communication | | | | | | Verbal communications | | | | | | Written communications such as reports | | | | | | Supervisor/Employee communication is encouraged | | | | | | I can communicate with no fear of prejudice | | |...

Words: 708 - Pages: 3

Premium Essay

2011 Employee Survey Results Meeting

...2011 Employee Survey Results Meeting | | | | | Date: | Saturday, January 07, 2012 | Location: | Executive Conference Room | Time: | 9:00 a.m. - 12:30 p.m. | Call In: | 800-987-6543 | Called By: | Carrie Rainbolt | ID: | 3216554 | Joining: | Department Managers, Designated Speaker from each department | Code: | Strategy | | Risk, HR, Marketing, R&D, Sales and Operations | | | | | | | Preparation for Meeting |   | Please Read: Survey Results (file located on shared drive, folder : Survey Results 2011 | Please Bring: Copy of Survey Results Report, Agenda, Pen and Paper | | | | | | | | | I | Open Meeting |   | Subject: Communication Strategy | Objective: Job Aide for Managers | | | | | | | | | III | Agenda Topic | Presenter | Duration | 1 | Review of company issues to be reported to senior management | Carrie Rainbolt | 30 Minutes | 2 | Department Concerns | Department Managers | 10 Minutes each | 3 | Q&A | Carrie Rainbolt | 30 Minutes | 4 | Issue Log Review | Speaker from each department | 10 Minutes each | 5 | Additional Questions and Wrap Up | Carrie Rainbolt | 30 Minutes | | | | | | | | | Communication strategies and their value in various meeting situations Meetings are an important tool used by corporations and organizations of all sizes and configurations. Different scenarios and situations call for different types of meetings. The one thing all meetings have in common...

Words: 847 - Pages: 4

Premium Essay

Survey on Employee Motivation and Job Satisfaction

...Q1. Since how many years you have been working in this organization? a. 0-5 Years b. 5-10 Years c. 10-15 Years d. More than 15 Years Q2.Is Top Management interested in motivating the employees? a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q3.Is the organization effective in fulfilling basic needs of employees like food, shelter and basic functions in life? a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q4. Do you have a feeling of Job security while working in this organization? a. Yes b. No Q5. Are you satisfied with the canteen facility in the organization? a. Yes b. No Q6. Are you satisfied with the Drinking Water facility in the organization? a. Yes b. No Q7. “Employee Safety is the top priority of Management”. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q8. Does the organization provide medical facility for its employees and their families? a. Yes b. No Q9. How is the work culture in your organization? a. Supportive b. less Supportive c. Not at all supportive Q10. “Employees have Good Relationship with other staff members” a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q11 Support from the other staff members is helpful to get motivated a. strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree Q12. An organization recognizes and acknowledges your work. a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strong Disagree ...

Words: 391 - Pages: 2

Premium Essay

Customer Feedback

...themes are survey methods, survey fatigue, and interpreting surveys. Data will be gathered from scholarly and unscholarly peer-reviewed journals. The articles demonstrated an application of knowledge to understand usable customer feedback. This paper will concentrate on revealing why businesses are dissatisfied with customer feedback and strategies a business can focus to improve customer feedback. We will also have a better understanding of why the customer feedback does not satisfy a company’s needs. The intent of this proposal is to show that businesses need to keep it simple when it comes to surveys. Obtaining usable customer feedback will give businesses a competitive advantage (Purdy, 2013). A business will understand that customers are overwhelmed with feedback and not answering correctly, or not doing surveys (Pecoraro, 2012). Customer feedback is the answer for keeping one business higher in a competitive business world (Jeppsen, 2010). Analysis and Opinions The literature review revealed the three themes that provided an insightful and thorough analysis of the issues that surround customer feedback. Survey methods is a structured questionnaire given to customers and designed to obtain specific information. Customers have expected to have their voices heard quicker with the social media-driven world (Bronx, 2012). Customers are satisfied sharing thoughts and opinions because technology makes it easier to access social media outlets (Bronx, 2012). Survey fatigue is...

Words: 1898 - Pages: 8

Premium Essay

Swatch

...gather a team of international experts in many cases gained professional experience is enriched must comply with the local environment and work culture as a country with a developing economy in my country is perceived more restrained attitude in the office procedures require to comply with the hierarchical levels ignoring the responsible party is a sign of unethical behavior increasingly being adopted international practices and increasingly seek the feedback / views of employees Every year study conducted internal staff satisfaction The Internal Opinion Survey provides an organization with feedback on the overall satisfaction and motivation levels of employees, on several themes defined during the preparatory process. For example: knowledge and engagement in the company strategy; perception of leadership and management; proximity management; HR evaluations and systems; motivational factors, and so on. This survey can be occasional or recurring. It can be used in the context of high performance or with dysfunctional...

Words: 626 - Pages: 3

Free Essay

Job Analysis

...the job in current corporate documents, and the job’s place in the organizational chart. After determining exactly which titles I would be looking at, I would then conduct a survey of a random sample of all employees in the job title or representative job titles. Preferably, this would be an online survey due to the ease of distribution to employees whether they are located in different areas or in some cases in different countries (Rama Rao, 2009). If it is possible, I would prefer to distribute this survey over the company’s intranet for the ease of use and ability to accomplish many related tasks (Kuzmits & Dos Santos, 2000). If the corporation lacked the ability to conduct such a survey by intranet, I would have the surveys distributed in the employee’s mail box, folder, or other communication area. In composing the survey, I would speak with immediate supervisors of the group to identify the major duties of each job (HR-Guide). Using this information, I would compose a questionnaire that asks employees about their jobs based on the duties identified by the supervisors and those identified by the O*NET system as standard to certain jobs (US Department of Labor). To try to get the broadest reach and the most number of responses, I would allow sufficient time for employees to complete the survey. The time given may be as much as a month in a large work group or as little as one week in a very small work group (Insightlink Communications) . After all the questionnaires are...

Words: 563 - Pages: 3

Premium Essay

Business Decision Management

...take from quantitative or qualitative research (hsc.csu.edu.au, n.d). As the consultant for Heavenly Blush, we could suggest to use survey and questionnaires. From four types of primary research can be done, survey and questionnaires is the most effective. Heavenly Blush can conduct survey and questionnaire because by conduct both of them can clearly tell the information that the company needed. From survey, company can create a chart to make people easy to understand. Survey means a form of questioning that is stricter than interview and it is more general because it involves big scope of people (owl.english.purdue.edu, 2013). Heavenly Blush’s consultants would get the information that they want from the medium until large population. It is very useful than the consultants’ interview one by one to know the information of people think about Heavenly Blush. Questionnaire is often focus on the specific topic (hsc.csu.edu.au, n.d). For instance, if the consultants’ of Nike that want to know about what customer want from Nike’s products. So the consultants would ask some questions that are focus on one topic to fulfill the questions from Nike. As well as the Heavenly Blush’s consultants, they may ask some question to the large population to fulfill the objectives of conduct questionnaire. According to hsc.csu.edu.au, before conducting a survey or questionnaire, Heavenly Blush consultants should consider six stages; first, deciding upon the areas the consultants want to investigate...

Words: 6968 - Pages: 28

Premium Essay

Detrimental Impacts of Both Working Parents on Their Children

...Thesis Presented in Fulfillment of the Requirements of the Psychology Course of BS(A&F) at FAST-NU, Lahore * * * * * Acknowledgement We have conducted a survey on the topic: “DETRIMENTAL IMPACTS OF BOTH WORKING PARENTS ON THEIR CHILDREN”. Before selecting this topic, we took instructions from our teachers and seniors. Under the supervision of or teacher, we prepared a questionnaire and conducted a survey. We are indebted to our teacher for her advice as we prepared this report. We are especially grateful to the students of FAST-NU, LUMS, LSE, GC University and Punjab University for giving their point of view regarding this topic and helping us with the survey. TABLE OF CONTENTS Abstract | 03 | Statement of Problem | 04 | Purpose | 04 | Central Phenomenon | 04 | Literature Review | 05 | Limitations of Study | 05 | Key Question | 05 | Survey Method | 06 | Introduction to The Topic | 10 | Causes: Why Do Parents Work? | 12 | Child Development: The Critical Parent-Child Relationship | 14 | What Kids Think About Working Parents | 17 | Stress on Working Mother | 18 | Effects on the Children of Working Parents | 19 | Problems Faced by the Children | 22 | Solutions to the Problems | 24 | Conclusion | 27 | Questionnaire | 28 | Graphical Representation of Survey | 33 | References | 34 | ABSTRACT Ever since both the parents began entering the work force, the debate has been looming over parents who enter the work force and...

Words: 10810 - Pages: 44

Premium Essay

Research Methodology

...other(s) option for the respondent to answer because the options given may not match with all respondents. As an interviewer, we should allow the respondent to answer in his/her own words, with no influence by any specific alternatives suggested by the interviewer. Easiness to answer The topic of this questionnaire started with general questions and uses an easy to understand language. It is good that after the general questions, it funnels more specific ones and still uses an easy to understand language. It is better to keep respondents’ minds on the purpose of the survey at the beginning while grabbing their attention and this questionnaire has fulfilled this criterion. Appearance (format) The format of this questionnaire is professional, attractive and uncluttered questionnaires. The fonts are large enough to avoid eye strain and also the instruction for completing the survey is easy to understand. The survey is easy to complete; the check boxes and line are easy to see; and the boxes are far enough apart so the respondent or interviewer will not inadvertently chooses two options. However, the questionnaire does not explain clearly and...

Words: 1001 - Pages: 5

Premium Essay

Inquiring Minds Want to Know

...these will be further examined in this paper. Sampling Plan According to Cooper and Schindler (2014), the sampling plan includes five questions. These questions include (p. 344): * What is the target population? * What are the parameters of interest? * What is the sampling frame? * What is the appropriate sampling method? * What size sample is needed? Once you have answered all these questions, you can determine the appropriate sampling design for your study. Penton Media has created their sampling plan from these questions. The target population for Penton Media’s study is the people who read their business magazines. Their subscribers consist of 1.7 mission people in the US, so they originally tested out the survey via phone with a small selection of subscribers. They then...

Words: 1020 - Pages: 5