...INTERNATIONAL JOURNAL OF COMPUTERS Issue 4, Volume 6, 2012 Strategic and tactical success factors in ERP system implementation K. Curko1, D. Stepanic2, M. Varga3 Abstract— In order to successfully implement an ERP system it is necessary to properly balance critical success factors. By researching what the critical success factors in ERP implementation are, why they are critical, and to what extent they are relevant to users, consultants and suppliers, this paper seeks to identify critical success factors in ERP implementation and to understand the impact of each factor on the success of ERP system introduction. This paper lists ten critical success factors (CSF) providing two points of view: strategic and tactical. These are: top management support, a business plan and vision, top management support, change management program, project management, implementation strategies, project team, business process modeling and minimal customizations, monitoring and performance evaluation, software development, testing and troubleshooting, legacy systems. Keywords— ERP implementation, critical success factors, IT project, management I. INTRODUCTION Complex IT projects, such as developing and especially implementing ERP systems often fail. Many studies indicate a small success rate in terms of exceeding the time limit, budget and poor functionality of the new system. Successful ERP projects bring great benefits to the company, but can also be devastating to organizations...
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...IS Success Model in E-Learning Context Based on Students' Perceptions Freeze, Ronald D; Alshare, Khaled A; Lane, Peggy L; Wen, H Joseph. Journal of Information Systems Education21.2 (2010): 173-184. The title captures the objective of the study which is to evaluate the success of the E-learning based on the IS success model. Abstract This study utilized the Information Systems Success (ISS) model in examining e-learning systems success. The study was built on the premise that system quality (SQ) and information quality (IQ) influence system use and user satisfaction, which in turn impact system success. A structural equation model (SEM), using LISREL, was used to test the measurement and structural models using a convenience sample of 674 students at a Midwestern university. The results revealed that both system quality and information quality had significant positive impact on user satisfaction and system use. Additionally, the results showed that user satisfaction, compared to system use, had a stronger impact on system success. Implications for educators and researchers are reported. Keywords: IS Success, E-Learning, User satisfaction, System use, System quality, Information quality 1. INTRODUCTION Both undergraduate and graduate courses are experiencing a migration away from the traditional classroom and toward a greater emphasis for electronic delivery of content (Allen and Seaman, 2008). This trend cuts across all departments and schools in the university...
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...* Critical Success Factors for ERP implementation: The Critical Success Factors (CSF) in implementing an ERP system, that enables the Organisation or an Industry has been very challenging; in terms of integrating all the business processes within the Industry, to stay competitive and ahead of other players in the market. In order to increase efficiency and improve productivity the successful implementation of the ERP system would pave way for faster productivity and competitive advantage. Generally, ERP can be defined as enterprise wide IS (Information System) that amalgamates and controls all of the business processes in the organisation intact. According to Nah and Lau (2001) ERP is “a packaged business software system that enables a company to manage the efficient and effective (materials, human resources, finance etc.,) by providing a total, integrated solution for the organisation’s information-processing needs”. If ERP is implemented proper and efficient, the flow of information across the organisation is integrated into single common database. This allows easy and immediate access to information regarding inventory, product or customer data, and prior history information (Shehab et al., 2004). The CSF can also be influenced by the best practices adopted by the organisation. Please see the diagram below for success factor category deriving best practices. The main facets discussed below are the most prominent in the organisation for best implementation practices: Strategic...
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...information systems success Edward W.N. Bernroider * Vienna University of Economics and Business Administration, Department for Information Business, Augasse 2-6, 1090 Vienna, Austria A R T I C L E I N F O A B S T R A C T Article history: Received 18 May 2005 Received in revised form 24 August 2007 Accepted 11 November 2007 Available online 1 May 2008 I investigated the role of IT governance in driving the success of ERP projects. The tool for assessing ERP value was a comprehensive, multivariate and validated model adapted from the widely used Delone and McLean model of IS success. This showed that ERP investments were more effective in organizations having an IT governance domain consisting of proactive strategic guidance and participatory team building. Large enterprises, however, under-performed compared to SMEs and needed specific performance drivers, such as top management commitment to become effective. ß 2008 Elsevier B.V. All rights reserved. Keywords: ERP IT governance IT success IT value delivery Empirical survey 1. Introduction Today’s business requirements have moved IT governance into the focus of attention. The core processes underlying effective and comprehensive IT governance are the same as those for an enterprise. IT activities are critically important to all aspects of the enterprise. This applies to ERP system applications which are seen as key in supporting business processes in many organizations. ERP involves the...
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...literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand “why” and “how” these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and ERP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555îr quality of business process re-engineering) were examined and discussed. Future research on ERP implementation and critical failure factors is discussed. It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners. Keywords: Critical Failure Factors, ERP Implementation, ERP Life Cycle. 1. Introduction An ERP system is an integrated software solution, typically offered by a vendor as a package that supports the seamless integration of all the information flowing through a company, such as financial, accounting, human resources, supply chain, and customer information (Davenport, 1998). ERP implementation is...
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...of Digital Accounting Research Vol. 1, No. 1, pp. 47-68 ISSN: 1577-8517 Risks and Controls in the Implementation of ERP Systems Severin V. Grabski. Michigan State University, U.S.A. grabski@pilot.msu.edu Stewart A. Leech. The University of Melbourne, Australia saleech@unimelb.edu.au Bai Lu. Colonial Mutual Group, Australia blu@colonial.com.au Abstract. The implementation of ERP systems has been problematic for many organizations. Given the many reports of substantial failures, the implementation of packaged ERP software and associated changes in business processes has proved not to be an easy task. As many organizations have discovered, the implementation of ERP systems can be a monumental disaster unless the process is handled carefully. The aim of this study is to identify the risks and controls used in ERP implementations, with the objective to understand the ways in which organizations can minimize the business risks involved. By controlling and minimizing the major business risks in the first instance, the scene can be set for the successful implementation of an ERP system. The study was motivated by the significance, for both the research and practice communities, of understanding the risks and controls critical for the successful implementation of ERP systems. Following the development of a model of risks and controls, a field study of an ERP system implementation project in an organization was conducted to provide a limited test of the model. The results from the field...
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...------------------------------------------------- ID: B00676737 Word: 2022 The Role of ERP in Automotive Industry Table of Contents 1. Introduction ……………………………………………………….……….. 04 2. ERP ………………………………………………………………………… 04 3. The Revolution towards ERP……………………………………..………... 05 4. ERP in Automotive Industry…………………………………..…………… 05 5. ERP implementation Business Risks in Automotive Industry………….….. 07 6. Evaluation and Conclusion…………………………………………………. 08 7. Reference…………………………………………………………………… 10 8. Bibliography………………………………………………………………... 13 9. Appendix………………………………………………………………….… 15 1. Introduction Last few decades there is a rapid change in IT sector which created impact on business organisations and there is a wonderful gift from IT sector is Enterprise Resource Planning System Software (Mazzawi R, 2014). Enterprise Resource Planning (ERP) system has been increased in using in developed countries by large companies, government corporations and in other different industries. And there is a wide adoption of Enterprise Resource Planning System (ERP) in organisational management to improve their performance and productivity (Otieno J, 2010). Recently different companies turning into the implementation of Enterprise Resource Planning System to improve performance, better service to the Customer’s response, efficient control in their accounting, supply chain and inventory management. ERP is a set of software module helps a company to their business aspects...
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...Critical Failure Factors in ERP Implementation Ada Wong The University of Hong Kong The University of Warwick, UK isada@business.hku.hk Patrick Y.K. Chau The University of Hong Kong pchau@business.hku.hk Harry Scarbrough The University of Warwick, UK Harry.Scarbrough@wbs.ac.uk Robert Davison City University of Hong Kong isrobert@cityu.edu.hk Abstract This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand “why” and “how” these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and ERP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555îr quality of business process re-engineering) were examined and discussed. Future research on ERP implementation and critical failure factors is discussed. It is hoped that this research will help to bridge the current literature gap and provide practical advice for both...
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...administrative systems. In the past, all of Corporate and government companies used to do all the business activities and day to day transactions on the book. But that is a time consuming process. So, by 1950’s , organization’s administrative started look for computer system which can be installed in the company and do every day business activities in that system. So that the organization can easily maintain all of business records and store that in database then access information whenever you need it. Starting in the late 1980s and the beginning of the 1990s new software systems known in the industry as enterprise resource planning (ERP) systems have surfaced in the market targeting mainly large complex business organizations. In many cases companies were forced to reengineer their business processes to accommodate the logic of the software modules for streamlining data flow throughout the organization. These software solutions, unlike the old, traditional in-house-designed company specific systems, are integrated multi-module commercial packages suitable for tailoring and adding “add-ons” as and when required. 2) Explain how organizations can plan for the ERP implementation to increase user acceptance and increase support for the new system. Many companies have realized impressive benefits by implementing ERP systems; however, the success of an ERP implementation is influenced by a great many factors. User involvement is one of the most cited, critical success factors in ERP...
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...Q1. Drawing on the ideas of the IT systems failure types discussed in FIT3136Unit, analyse the failure of the ERP system described in the case article reported by Walter et al. (2011) in terms of: interaction failure, process failure, and correspondence failure. According to Lyytinen and Hirschheim (1987), there are three types of IT systems project failures such as correspondence failure, process failure and interaction failure. Correspondence failure Correspondence failure exists when an IT system does not meet its predefined business objectives set by senior management. It also can happen because senior management fails to prepare a realistic goal of the IT project in the beginning. ERP Systems are complicated, and implementing it may...
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...INTRODUCTION: The article chosen for the critical review is “ERP Training with a web-based electronic learning system: The flow theory perspective” by: Duke Hyun Choi, Jeoungkun Kim, Soung Hie Kim. The article built strengths from the limitations of previous studies. Based from their range of literatures, they have found a gap in the information delivery system which is the lack of theoretical background. Then, exploration and validation of relationships with its key concepts. Through these boundaries the authors evidently stated their objectives. First, to present flow theory as a theoretical foundation in e-learning domain. Second, assess what student perceptive factors are significant to the key constructs: flow (holistic experience) and attitude towards the learning outcome. Third, develop a comprehensive theoretical framework that can be practiced in the e-learning field. After empirically explored with the help of survey questionnaire answered by the students of the ERP training program supported by Ministry of Korea, the antecedents that revealed directly (learner interface and content) and indirectly (interaction, instructor attitude towards students, instructor technical competence) influence the mediating variables thus affect mastery in ERP usage. Results suggested the inclusion of flow experience as new theoretical background and flow theory as a “promising theoretical foundation”. The article was structured logically and comprehensively. For example, in describing...
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...Usability Evaluation of a Medium-sized ERP System in Higher Education Brenda Scholtz, André Calitz and Charmain Cilliers Nelson Mandela Metropolitan University, Port Elizabeth, South Africa brenda.scholtz@nmmu.ac.za andre.calitz@nmmu.ac.za charmain.cilliers@nmmu.ac.za Abstract: The critical importance of Enterprise Resource Planning (ERP) systems in modern business has created a demand for ERP consultants with the appropriate competencies to implement, maintain and support these systems. Education and training programmes have been implemented in order to provide ERP specialists and graduates with the required industry relevant ERP competencies. The majority of these education and training programmes utilise large ERP systems for instructional purposes, however users of these systems encounter usability issues whilst learning to use the systems. The use of medium-sized ERP systems has been proposed for educational purposes as they are less complex and easier to learn than large ERP systems. Empirical studies on the usability of ERP systems, particularly for medium-sized ERP systems are limited. This paper reports on empirical research on the usability evaluation of a medium-sized ERP system. The study identified three categories of criteria and 10 criteria which can be used for usability evaluations of medium-sized ERP systems. The criteria were used in a case study to evaluate the usability of a medium-sized ERP system and to obtain qualitative feedback on the usability of the...
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...* Table of Contents 1 Introduction 1 2 Elements of E-Procurement 1 2.1 Systems 1 2.1.1 ERP 1 2.1.1.1 The implementation process and life cycle 2 2.1.1.2 Key success factors (KSFs) 3 2.1.1.3 Project preparation 3 2.1.1.4 Technology selection 4 2.1.1.5 Implementation/ development: 5 2.1.2 EDI 5 2.2 Necessary Support Technologies 7 2.2.1 E-Catalogues 7 2.2.2 E-Auctions 8 2.2.3 Market Places 11 3 Strength and Weaknesses of Implementing E-Procurement 13 3.1 Strengths 13 3.2 Weaknesses 14 4 Critical Success Factors for the Implementation of E-Procurement 15 4.1 Supplier and contract management 16 4.2 End-user behavior and e-procurement business processes 16 4.3 Information and e-procurement infrastructure 17 5 Case Study 18 6 Future Outlook/ Conclusion 19 List of References II Introduction During the last decade and especially in the last couple of years, the internet has finally found its position in business operations. While the use of internet has been rather the exception than the norm, it is now becoming more and more common to streamline processes and eliminate wasteful processes through the use of the internet. This can especially be seen in the purchasing operations of many firms nowadays, as many companies see the importance of efficient procurement and change from slow and often expensive, paper-based orders to e-procurement. It seems as though this style of procurement can be of great advantage to every firm, but there are also drawbacks. The...
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...Extract from the Book “ERP Demystified” by Alexis Leon, Publisher: Tata Mc Graw Hill Publishing Co-2008 edition ( by Dileep Kumar, Secretary, Association of Knowledge Workers, Lucknow ) Part 1: Introduction: 1. What is an Enterprise? An enterprise is a group of people with a common goal, which has certain resources at its disposal to achieve this goal. In traditional approach , the organization is divided into different nits based on the functions they perform. These departments function in isolation and have their own systems of data collection and analysis. In enterprise way the entire organization is considered a system and all departments are its sub system, each sub system knows what others are doing , why they are doing and what should be done to move the company towards common goal. If the information that is generated is accurate, timely and relevant, then the systems will go a long way in helping the organization to realize its goals What is ERP? ERP integrates the information system of an organization and automates most of the functions. The activities supported by ERP system include all core functions of an organization, including financial management, human resource management, and operations. Increasingly, ERP vendors are offering “bolt-on” products , such as business Intelligence (BI), Product Life Cycle Management (PLM), Advance Planning and Scheduling (APS),Customer Relationship Management, Supply Chain Management etc Why ERP ? Today having an ERP is not a luxury,...
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...Enterprise Resource Planning (ERP) Systems Research Methods Course Done By Suhaib Adnan Al-Helo (8100611) Supervised By Dr. Amjad Abu Elsamen Dr. Mutaz Al-Debei The University Of Jordan Main Challenges facing Software Houses while developing customized Enterprise Resource Planning (ERP) Systems Introduction The Enterprise Resource Planning (for short ERP) is an information system deals with external and internal organization resources by mean of managing them whether they are financial, materials and even a human resources (Zaitun and Zaini, 2008). Recently, ERP systems became an essential application in every organization; since managing different department resources was massive challenge in the last three decades. Therefore, achieving organization goals can be easier by using a computer based application like ERP system. The adoption of ERP system has more many advantages including enhancing the overall performance of organization, breaking down the complexity of performing business, best managing of the resources (Shimon, 2003 and Darshana, 2001), and increasing operational efficiency and competitiveness (Karimi, Somers and Bhattacherjee, 2007). In accordance to the organization needs and the extensive differences in business processes and functions from organization to another, ERP System used to be highly configurable and dynamic system (Helmut Klaus, Michael Rosemann and Guy G. Gable, 2000), and such complex systems expected to face a special cases...
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