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Evoe Positioning

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EVOE SPRING SPA: A POSITIONING DILEMMA
University of Maryland, College Park
Cisco Systems:
Launching the ASR
1000 Series Router using Social Media
Marketing

Section: ENTS 632 - 0201
"I pledge on my honor that I have not given or received any unauthorized assistance

21 April 2015 *

I. STATEMENT OF POSITIONING PROBLEM FACED BY EVOE
This case is set in August 2010, in Mumbai. The co-founders of Evoe Spring Spa have to choose a positioning strategy for their new business that will resonate with target customers. Their 3 alternatives are: 1)“Affordable Indulgence” 2)“Affordable Health” & 3)“A Little Vacation”

II. SUMMARY OF SWOT
Strengths: The Company did thorough research into consumer segments using tools like four-stage sequential process & even personally observed FGD’s to figure out customer’s social & cultural needs. The company understood the importance of qualitative research for positioning decisions. Raman, one of the founders has prior marketing experience. The Evoe founders relate to the customers as their need for affordable relaxation led to the idea of Evoe.
Weaknesses: Evoe doesn’t have a physical presence; it is still an idea. This could be a disadvantage when looking for investors. It is a new entrant in a market where brand loyalty is high. The survey conducted by Evoe didn’t take into consideration people under 25 & above 55 years. The founders have no experience in the wellness industry and may face financial hurdles, as all 3 founders are MNC employees.
Opportunities: The Global wellness market was estimated at $2Tn according to SRI report. There are many proactive & reactive opportunities in wellness, as shown by exhibit 2. In India, wellness market was at INR490Bn, a 20%growth from the previous year. The spa segment was estimated at $4Bn to $5Bn. There isn’t much competition in affordable wellness according to positioning map. Changing consumer lifestyles & increase in disposable income per household meant more consumer acceptance of spas. Also, there is increased awareness in sense of image-improvement & peer-pressure. Moreover Spa services were trusted more than local parlors.
Threats: Snails-the largest consumer segment was more reactive than proactive. There were negative connotations associated with spas being synonymous to massage parlors. Cross-gender spas are considered inappropriate. Also, hectic lifestyles causes time constraints. III. ANALYSIS OF ALTERNATIVES
Affordable Indulgence- This positioning strategy resonated with climbers, races & sprinters. While consumer still perceive spas as a ‘good experience it is challenging to change the perception of exclusivity of spas as only for the wealthy. Affordable Wellness- Since consumers took health seriously, it resonated with all segments; it is a more tangible proposition. Despite this, it is difficult to validate the actual health benefits from these services. This positioning makes affordability seem secondary; Snails might not try unless ailing. Moreover this could be a risky proposition as it is a new concept. Little Vacation- Consumers like to vacation therefore it becomes a family activity but vacations are not frequent & only for certain times a year & all segments have low resonance with it.

IV. RECOMMENDATION
Based on the detailed analysis of the alternatives, I recommend that Evoe choose “Affordable Indulgence”. There is a section in the position map in exhibit 5 between beauty parlors & vacation spas that is not engaged. This is more exclusive than the beauty parlors but not as hard to go to, or expensive as vacation spas. It positions itself as an inexpensive place to improve the consumer’s beauty, provide relaxation & for the consumer to pamper himself or herself. It resonates perfectly with climbers, racers & sprinters. This positioning lessens reliance on snails who are more reactive than proactive.

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