...Launched in 2005, PatientsLikeMe (PLM) is an online network that “was founded on the idea that crowd-sourcing patient health data would lead to research breakthroughs” (Gupta, 5). As stated in the case, PLM has 15 patient communities where over 80,000 patients discuss 19 diseases such as ALS and epilepsy. With revenues of over 8 million dollars, the founders have positioned PLM as an “open medical framework” and a “large-scale research project” as opposed to a social networking site (Gupta, 4). As the case outlines, the founders are faced with the task of successfully launching the General Platform (GP) and positioning PLM to meet market/industry demand by increasing participant enrollment, expanding its disease communities, and seeking out new commercial opportunities. Analysis: In my examination of this case, I immediately underscored the value of “collaborative consumption” or a “sharing economy.” As discussed in lecture, there is this increasing attention on the consideration of how one’s reputation unfolds from data points “with trust and efficiency at the core” (Class slides, 2/18/16). PLM’s star rating system contributes directly to this sense of reputation by rating the reliability and engagement of a participant’s interactions within the patient communities. With respect to the concept of transparency in data collection within a sharing economy, PLM’s “Openness Philosophy” cites that privacy hinders the efficacy and evolution of disease management, and deeply emphasizes...
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...scope and history. • Explain the procurement process, the supply chain, and collaborative commerce. • Identify the main types of B2B commerce: Net marketplaces and private industrial networks. • Explain the four types of Net marketplaces. • Identify the major trends in the development of Net marketplaces. • Identify the role of private industrial networks in transforming the supply chain. • Explain the role of private industrial networks in supporting collaborative commerce. Key Terms total inter-firm trade, p. 770 B2B commerce, p. 770 Internet-based B2B commerce (B2B e-commerce), p. 771 automated order entry systems, p. 771 seller-side solutions, p. 771 electronic data interchange (EDI), p. 772 buyer-side solutions, p. 772 hub-and-spoke system, p. 772 vertical market, p. 772 horizontal markets, p. 772 B2B electronic storefronts, p. 772 Net marketplace, p. 772 private industrial networks, p. 773 procurement process, p. 775 supply chain, p. 775 direct goods, p. 776 indirect goods, p. 776 MRO goods, p. 776 contract purchasing, p. 776 spot purchasing, p. 776 multi-tier supply chain, p. 777 legacy computer systems, p. 778 materials requirement planning (MRP) system, p. 778 enterprise resource planning (ERP) system, p. 778 supply chain management (SCM), p. 779 tight coupling, p. 779 supply chain management (SCM) systems, p. 782 collaborative commerce, p. 783 e-distributor, p. 790 e-procurement Net marketplaces, p. 791 ...
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...What Is Social Business Design? Technology, society, and work are all changing at breakneck speeds, but businesses are not keeping pace. When these emerging trends work together, they call for a new kind of business – one that is distributed, collaborative, agile, and better positioned to succeed. Dachis Group has a keen awareness of the enormous opportunity presented by these emerging trends, and a deep understanding of the challenges they represent. Through Social Business Design, Dachis Group helps businesses re-envision their inherent architecture – preparing them to meet the challenges and take advantage of the opportunities that these trends present. Request the Social Business Design Whitepaper. Why Is Social Business Design Important? • Emerging Opportunities • New Challenges • Our Approach • Results Emerging Opportunities As the idea of work is changing for employees and other stakeholders in a business, a crucial opportunity has emerged for businesses to become more flexible and open – increasing efficiency and reducing inertia. Technology [pic] It goes without saying that technological evolution has fueled every major business revolution, from agrarian to industrial. But every major business shift was spurred on by innovations that were seemingly unpredictable, yet visible to those with keen foresight. Currently, the ever-increasing overlap between consumer and enterprise technology is opening up a number of opportunities for businesses to evolve...
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...completed as (part of) the requirements for 'Collaborative Business Processes 31247' What are aspects of collaboration in business goals, deliverables, activities, design and technology? Collaboration involves the use of Information Technology and other tools to assist groups of people to achieve a shared task. Collaboration processes are infused in business processes and therefore are present in the creation of business goals, deliverables, activities, design and technology. Business Goals The creation of business goals is an important process in establishing the foundations for a business’ direction. Collaboration tools are used to facilitate team meetings and the communication of ideas between members of a group. The use of such tools fosters discussion allowing each member to provide their specialised skill set and knowledge to the group. The use of online collaboration resources, such as social networks and web applications allows each member of the group to contribute from any location or device that has Internet access. Deliverables The creation of deliverables is subjected to a collaboration process. Reports, overviews and analysis are made through a collaborative effort with several people often contributing to the creation of a deliverable item. Those items can then be further subjected to a collaborative process and used by another group of people to create another item, report or idea. Collaborative tools, such as Google Docs, allow members of...
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...labeled this trend “collaborative consumption”. For example, in the U.S. car-sharing is booming even as car sales languish. Zipcar, an American firm, has 400,000 members who pay an annual fee and can then rent cars by the hour. The members log on the web site to find out where the nearest Zipcar is parked, and return the cars after use, to a parking bay in a city, such as Boston, Chicago, London and New York. Zipcar is based on four simple steps: join, reserve, unlock and drive. Anyone with a credit card can join by filling an online application in minutes. After approval, usually within 24 hours, members can use a phone or web site to reserve a car for a couple of hours or for a whole day. The reservation could be done using mobile device applications for Android and Iphones. One could search for nearby cars by time, model, make or price. One could reserve within minutes or months in advance. Then just walk to the car point your Zipcard toward the windshield and the car doors will open. When a client gets to the car, she/he waves a membership card over a sensor on the windshield. The sensor reads the card using the near range RFID wireless standard. The sensor triggers a wireless query back to the company’s database. If the response from the database confirms reservation, the car’s doors are unlocked electronically and the member drives off. The communication between database and sensor occurs via a long-range wireless system such as 3G of 4G/LTE (Long Term Evolution) wireless system...
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...a Java client operates on Linux and on Mac OS X. Novell has delivered closer client-feature parity in GroupWise 8.[1] There are also GroupWise connectors for Microsoft Outlook and Novell Evolution. The basic features of this is a messaging and collaborative software platform from Novell that supports email, calendaring, personal information management, instant messaging, and document management. The platform consists of the client software, which is available for Windows, Mac OS X, and Linux, and the server software, which is supported on Windows Server, NetWare, and Linux. The latest generation of the platform is GroupWise 2012. Pegasus Mail (PMail) is suitable for single or multiple users on stand-alone computers and for internal and Internet mail on local area networks. Pegasus Mail has minimal system requirements compared with competing products, for instance the installed program (excluding mailboxes) for version 4.52 requires only around 13.5 MB of hard drive space. Since Pegasus Mail does not make changes to the Windows registry or the system directory, it is suitable as a portable application for USB drives. Language packs are available for languages other than English. Lotus Mail In Lotus Mail, the basic features of this are quickly access workflow-driven and collaborative business applications that support a wide variety of business functions. Stay focused on your work by quickly pivoting to a wide variety of social tools that help you connect with people including...
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...owners who register with Toyota Friend will be connected “with their cars, their dealership, and with Toyota,” and will have access through the network to product information and maintenance tips. If an owner’s hybrid vehicle is running short on battery power, for instance, the Toyota Friend network will alert that customer to the condition via a short message similar to those exchanged on Twitter, according to the statement. Members will be able to access the community through smartphones, tablet computers, and other mobile devices. In recent years, many companies have rushed to establish a presence in the greenfields of social networks such as Facebook and LinkedIn, creating communities of customers and fans there. Toyota’s new CRM effort is distinctive because of its closed nature and its reliance on telematics, which connects a driver directly to information on a car’s status. “To date, [Toyota Motor Co.] has developed its own telematics services to connect people, cars, and their surroundings,” the statement read. “Through Toyota Friend, TMC aims to offer its telematics services worldwide. Moving forward, TMC plans to advance toward the realization of future mobility by teaming up proactively with global IT companies.” Toyota President Akio Toyoda said this latest iteration of customer relationship management is a natural evolution for the auto industry. "Social networking services are transforming human interaction and modes of communication,” he said in the statement...
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...Picture | * The Internet was an U.S government initiative and established the Advanced Research Projects Agency (ARPA) was established in 1957 to respond to the perceived scientific and technological advantage the then-Soviet Union displayed in launching the Sputnik satellite * ARPA, along with the newly created National Aeronautics and Space Administration (NASA), was to regain technical superiority for the United States. * About this same time, a RAND researcher by the name of Paul Baran was working on a classified U.S. Air Force contract, whose purpose was to identify ways to strengthen the Nation's telecommunication infrastructure so that it could survive a nuclear strike. Part of his solution was to develop distributed telecommunication networks. * Till 1960s telephone was considered to be the best communication mechanism available. * At the World’s Fair in 1964, a “Picture phone” was displayed proudly by communications giant AT&T – a mere update of a picture phone that was introduced at another World’s Fair 30 years earlier. * Researchers were working behind closed doors to find a way to not only speak with colleagues over great distances, but...
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...Social Networking Sites(SNSs) nowadays have taken part in evolution of human community as an important medium to interact among people. There are several SNSs with different technology background and these sites have been integrated into daily life practises of the users. Currently the most commonly used social networking sites are Facebook, Twitter, Youtube, LinkedIn, Pinterest, Google Plus, Tumblr and Instagram and so on. By the enhancement of the technology, social media has change the way information delivering, from the role of consumer as a passive recipient to transforming individual as an active broadcaster of content. Social media convey the “long tail” concept and it apparently helps to disseminate the information to reach a worldwide...
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...management represents a new way of thinking about supplier networks • Lean principles require cooperative supplier relationships while balancing cooperation and competition • Cooperation involves a spectrum of collaborative relationships & coordination mechanisms • Supplier partnerships & strategic alliances represent a key feature of lean supply chain management ESD.61J / 16.852J: Integrating the Lean Enterprise Page 2 © Deborah Nightingale, 2005 Massachusetts Institute of Technology Theory: Lean Represents a “Hybrid” Approach to Organizing Interfirm Relationships • “Markets” (Armʼs Length): Lower production costs, higher coordination costs • • • Firm buys (all) inputs from outside specialized suppliers Inputs are highly standardized; no transaction-specific assets Prices serve as sole coordination mechanism • “Hierarchies” (Vertical Integration): Higher production costs, lower coordination costs • • Firm produces required inputs in-house (in the extreme, all inputs) Inputs are highly customized, involve high transaction costs or dedicated investments, and require close coordination • “Lean” (Hybrid): Lowest production and coordination costs; economically most efficient choice-- new model • • • Firm buys both customized & standardized inputs Customized inputs often involve dedicated investments Partnerships & strategic alliances provide collaborative advantage Dominant conventional approach: Vertical integration...
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...Chapter 2: Understanding E-Business, CRM, and KM Chapter Objectives 1. Understand how e-business differs from traditional business 2. Comprehend the relationship between e-business and electronic commerce 3. Understand the fundamental ideas behind customer relationship management 4. Understand the fundamental value proposition and key tenets of knowledge management 5. Identify the opportunities for knowledge management in e-business 6. Understand the fundamental ideas behind knowledge-enabled customer relationship management and its evolution E-Business: Is the conduct of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners. CRM: Is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. KM: The capabilities by which communities within an organization capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those who need it, so that they can exploit it creatively to add value as a normal part of their work. Death of 4 Ps Building Digital Capital: Knowledge & Relationships. Important Definitions: Customer Acquisition Cost, Channel Strategy, Switching Costs, Lock-In, Segmentation, Customer Profitability, Customer Retention, Response Analysis Fundamentals of Customer Relationships:...
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...THE ZERO MARGINAL COST SOCIETY "To live well, we must work well" - folk wisdom. The capitalist model is practically not working. The collapse does not occur in one day, but it happens on a daily basis with local and some periodically stepped collapse. The standard of living of citizens' continuously and steadily getting worse, this is the social significance of the global crisis. Why the number of dissatisfied with the life is growing? The authorities are accusing the people: “you are guilty and don’t work well”. People are accusing authorities: “all of you are stealing our national wealth”. Both sides are right. Why do people and authorities -"do not want" to change and what will stimulate them to start “wanting"? We are living in a dangerous time, when: • Outdated socio-economic norms and government institutions are losing legitimacy (dying), informal (including illegal ones) rules are accepted; • Authorities are stealing and squandering, lives with outdated economic dogmas, protects outdated socio-economic rules and loses trust "the people" (for example, the latest scandal with excessive tax benefits in Luxembourg for international corporations) • Implemented ideology of distracting entertainment and consumption; • Dissatisfaction with the level of people’s life and authority actions are turning people into apathy, "universal" values are washed out, the quality of labor is falling; • Strengthens sprouts (beginnings)...
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...How MMORPG companies cope with the enhancement of technology: and it's affects on employees Ahmed Shairaf 000025587 Diploma in Business Office Administration MGT001 Semester 2 14th March 2011 Table of Contents page no. 1.0 Acknowledgment ……………………………………………………………..3 2.0 Abstract ……………………………………………………………………….3 3.0 Introduction ……………………………………………………………….......3 4.0 Virtual Organization …………………………………………………………..4 5.0 Traditional vs. Virtual Office …………………………………………………4 5.1 Location ……………………………………………………………….4 5.2 Instantly Operational …………………………………………………..5 5.3 Time Management/Prioritize …………………………………………..5 6.0 Evolution of Modern Office ……………………………………………………5 6.1 Collaborative technology ……………………………………………….6 6.2 Intranet and Extranet ……………………………………………………6 7.0 Customer Service ……………………………………………………………….6 8.0 Future of Office Workers ……………………………………………………….7 9.0 Conclusion ………………………………………………………………………7 Acknowledgment I would like to appreciate the support for my friends from around the globe who played MMORPG with me in helping me accomplish this report. A special thanks to my cousin brother for proof reading and aiding me in different ways to achieve the goals of the report. Abstract This report is about how the information technology is changing within time and how it has affected the MMORPG companies. In this paper, you will find that not only the organizational...
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...CRM. What is CRM? CRM is the core business strategy that integrates internal processes and functions, and external networks, to create and deliver value to targeted customers at a profit. It is grounded on high quality customer data and enabled by IT. Three viewpoints of CRM: strategic, operational, and analytical CRM. CRM costs million dollars annually. It takes from three to five years to implement fully. Misunderstanding about CRM: - CRM is database marketing - CRM is a marketing process - CRM is an IT issue - CRM is about loyalty schemes - CRM can be implemented by any company Toyota signs with CRM provider Salesforce.com to create a customer-only online and mobile community in the vein of Facebook and other social networks, with telematics built in. The automaker is taking customer relationship management (CRM) to a new level. The global automaker will use technology from CRM purveyor Salesforce.com to create a gated online and mobile community for Toyota customers. The carmaker and the CRM provider have signed a strategic alliance, Salesforce.com announced today, to build Toyota Friend, described in a statement as a “private social network for Toyota customers and their cars.” Using Salesforce’s Chatter technology, which debuted in 2010 as a business-grade social networking tool, Toyota will test this evolution of CRM in Japan...
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...Organizations face an increasingly complex and unpredictable competitive landscape, and one that is filled with new, aggressive competitors. A few years ago, for example, who would have predicted that electronics manufacturer Samsung would offer stiff competition to GE in the appliance and lighting marketplaces? In the years ahead volatility and uncertainty will tyrannize markets, and companies will need leaders who are highly adaptive, continuous learners, able to lead diverse groups across functional disciplines, regions and cultures. They will also need to accomplish the difficult feat of driving results even where they do not have formal direct control or authority over resources. Achieving more growth through greater innovation, searching for new business opportunities across customer segments and leveraging best business practices to improve operational efficiency demand that leaders know how to work across organizational boundaries. Whether it’s across national boundaries or across teams, leaders will need to collaborate. This article will focus on the skills that leaders will need to develop if they are to collaborate successfully in the years ahead. GETTING TO THE ROOT OF COLLABORATION CHALLENGES The vast majority of participants in Hay Group’s recent global Best Companies for Leadership survey indicated that their organizations have become flatter and more matrixed. Individuals may be assigned to work on different project teams and report to multiple managers...
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