...From the job descriptions provided, I have titled them as follows: A. Prepared Foods Team Member B. Customer Service Team Member C. Prepared Foods Department Manager D. Prepared Foods Assistant Department Manager E. Prepared Foods Kitchen Team Member F. Logistics Crew Department Manager G. Prepared Foods Shift Leader H. Operations Team Manager I. Logistics Team Member From this structure we can break it down between managerial duties and store support. Managerial staff being: C, D, F, G, H Store Support being: A, B, E, I I am a little torn as to which technique would better benefit Whole Foods. I feel like classification and job ranking methods would both sufficiently benefit the company. From the list provided and descriptions written, it seems as though Whole Foods operates based on hierarchy which would prove the job ranking method to be of use, but the descriptions also are a paragraph long classifying the most crucial and important information for the job available. Using the core values and job description I was able to find a few compensable factors. Quality, customer service, knowledge/skill, ability/responsibility. In creating the job structure, each job needs to be evaluated to see where it falls in the organization. The analysis and the job structures are as follows: Job A This job requires the employee to provide good quality customer service right from taking orders to delivering them. The job requires some deli experience from the operational...
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...Staffing – Job Description/Job Analysis 1. A job description outlines the necessary skills, training and education needed by a potential employee. It will spell out duties and responsibilities of the job. Once a job description is prepared, it can serve a basis for interviewing candidates, orienting a new employee and finally in the evaluation of job performance. Using job descriptions is part of good management and it will help an organization better understand the experience and skill base needed to enhance the success of the company. Job descriptions assist in the hiring, evaluation and potentially terminating of employees. Many times there can be a misunderstanding of what a position entails an in-depth, well-prepared job description can help both sides share a common understanding. 2. Announce plan to update job descriptions using the Job Requirements – Job Analysis process to the whole company. Briefly explain the process and the time frame for the project. Motivate employees to participate and dispel any negative feeling about the process. Stand as a unified team with Marvin and Alta Fossom and have them ask for the support and cooperation of all employees. Meet with Marvin and Alta on a monthly basis to update them on the project. a. Meet with the general manager, supervisor of operations and customer service to discuss the project. b. Request all documents currently being in the staffing process for every job at the company. c. Meet with all department supervisors...
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...Rooms Division Department I- HOTEL ORGANIZATION: ( In order to carry out its mission, global and departmental goals and objectives, every company shall build a formal structure depicting different hierarchy of management, supervision, and employee (staff) levels. This very structure is refereed to as organization chart. Moreover, the organization chart shows reporting relationships span of management, and staff/line functions. ( There are two types of relationships that might exist between any two functions at any organization chart. These are: 1. Solid Lines: (i.e.:((((() this kind of relationship shows Direct Line Accountability. To illustrate, if position A and B are linked with a solid line, it means (for example) that A shall report to B, that B shall tell A what to do, when to do, and how to it. Lastly, B shall be liable (i.e. responsible) for A. 2. Dotted Lines: (i.e. (---------() this kind of relationship entitles both positions linked with dotted lines to have a high degree of Cooperation and Communication but not direct line accountability. Usually in the hotel industry, where the sole aim is to satisfy guests, positions, whatsoever level in the hierarchy they occupy, shall coordinate jointly their efforts so as to provide quality, standard product to their customers. Therefore, examples of dotted lines are numerous in hotel organization charts. ( Every organization chart shall be flexible, to reflect the ever-changing environmental dynamics and, hence be able to...
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...environment and they create partnerships with their suppliers and promote the health of their stakeholders by teaching them about healthy eating. These core values would be applied to the job analysis and job descriptions when determining the job structure at Whole Foods. Evaluation of Jobs and Job Structure The following job titles were assigned as follows: Job A – Deli Clerk: Must have excellent customer service skills, be able to communicate clearly and effectively, and cooperate with others. The person in this position will be responsible for the preparation, processing, packaging and stocking of Whole Foods products according to their standards. This position requires some deli experience. Job B – Cashier: Grocery store cashiers assist customers with final purchases and answer questions at the checkout counter. Primary job duties include ringing up purchases, scanning coupons, answering specific questions about products, services, or policy, and ensuring customer satisfaction. Cashiers typically work with computerized cash registers and credit card machines as well as conveyor belts. Job C – Store Manager: Store managers hire and train new employees, oversee retail operations, ensure customer satisfaction, and carry out various administrative responsibilities. Specific job duties may include delegating work, scheduling employees, resolving workplace conflicts, answering questions about products and policy, and filing paperwork. Supermarket general...
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...chemicals. The company operates stores in 26 states of the US and in the District of Columbia (Whole Foods Market, 2010). The company’s growth strategy focuses on internal expansion, acquisitions and increasing same store sales. Whole Foods offers a range of products such as bakery items, catering menus in stores, coffee, grocery, meat and poultry, prepared foods, seafoods, liquor, and nutritional dairy foods (Datamonitor, 2004). Food products stocked in Whole Foods stores are designed to appeal to both gourmet and natural foods shoppers (Datamonitor, 2004). The point method system strategic evaluates each job by breaking them down into compensable factors and evaluating them each separately. Whole Foods Market (WFM) has in total six core values that drive company operations daily. Using these values, four compensable factors can be derived that can be used when evaluating jobs within the company. These four are: * Quality: Ensuring that the products and services are fresh, vibrant, safe and of great satisfaction to the consumer * Customer service: Ensuring that the experience at Whole Foods is pleasant, fun, fast, and leaves the customer with a strong understanding of the Whole Food’s brand * Awareness: Acknowledging that team members have a strong understanding of product knowledge,...
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...BSBHRM506A Manage recruitment, selection and induction processes Assessment 1 1. Identify and recommend changes required in current policies and procedures. Changes I would make are as followed: Analyse the vacant position * Remove the needs analysis conducted by HR department * Permission to recruit form does not need to be approved by senior management Position Description * It should include the business background information and department information * Major responsibilities and duties to be listed * Who to report to Lodge an advertisement * Closing date for internal applicants * Internal and external advertisement for seven days * Use e-media as well as print media * Internal staff members to be emailed about job vacancy Short list applicants * Internal applicants not to be automatically short listed * Remove maybe pile * Limit on how many people will be interviewed * Rejection letter to be emailed rather then posted I would also make the time frame for the whole procedure to be within 30days as this is the general notice period given by employees and there needs to be an induction procedure included. 2. Develop revised recruitment, selection and induction policies and procedures for BS training BS Training – recruitment and selection guidelines Policy statement: BS Training is an organisation that seeks to employ the quality trainers and assessors with high levels of industry experience. It is an equal opportunity...
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...CHAPTER 1 HUMAN RESOURCES MANAGEMENT IN PERSPECTIVE by Dessler and Cole What is human resource management (HRM)? - it is the management of people in organizations. What is strategic HRM? - it is involving the link between HRM with the organization’s strategic goals and objectives to improve business performance. Human resources activities are now being seen as falling into two categories: a) traditional operational administrative category – HR hires and maintains employees and then manages employee separations. This role requires HR staff to be administrative experts and employee champions b) more recent strategic category where HR is focused on ensuring that organization is staffed with the most effective human capital to achieve its strategic goals. this role requires HR staff to be strategic partners and change agents Internal environmental factors influencing HRM include: - organizational culture (values, beliefs, assumptions) - management practices (bureaucratic structures/flatter organizations) External environmental factors influencing HRM include: - Political - Economical - Social - Technological - Demographic - Labour market - Environmental Three stages in the evolution of management thinking workers are - scientific management focused on production - human relations movement focused on people - human resources movement which it was recognized that organizational success is linked to both HR professionals are certified by provincial...
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...of the business. ... Why is HR Management Important to all Managers? 1. To run the organization effectively and efficiently. 2. The HRM is an important to all the managers because during the daily operation everybody might come across different difficulties, conflicts and arguments or such circumstances. It is the nature of working with human being. There for the HRM is very important to overcome such circumstances to all the managers, shift leaders or any. 3. Moreover, HRM is Important to all Managers. Don’t Let These Happen to You! The wrong person High turnover Poor results Useless interviews Court actions Safety citations Salaries appear unfair Poor training Human Resource Management Process Line and Staff Aspects of HRM Authority Making decisions Directing work Giving orders Line Managers Accomplishing and goals Staff Managers Assisting and advising line managers Line Manager’s HRM Jobs The right person Orientation Training Performance Creativity Working relationships Policies and procedures Labor costs Development Morale Protecting Management Functions: Human Resource Management HRM Function Human Resource Management is the process of acquiring, training, appraising, and compensating employees and attending to their labor relations, health and safety, and fairness concerns. HRM People Functions Include: Job analysis Labor needs Recruit Select...
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...Affirmative action programs assure that minorities are given equal opportunities in the workplace. (False; difficult; p. 324) 7. A community fire department can categorically deny employment to a firefighter applicant who is confined to a wheelchair. (True; moderate; p. 324) 8. The United States will experience a shortage of 20 million workers over the next 10 years according to the U.S. Bureau of Labor Statistics. (False; moderate; p. 325) HUMAN RESOURCE PLANNING 9. Human resource planning can be condensed into two steps: assessing current human resources and assessing and meeting future resource needs. (True; easy; p. 326) 10. Job descriptions focus on the job, while job specifications focus on the person. (True; easy; p. 326) RECRUITMENT AND DECRUITMENT 11. One disadvantage to employee referrals as a source of job candidates is that candidates tend to be minimally skilled. (False; moderate;...
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...LU 3: JOB ANALYSIS & HUMAN RESOURCE PLANNING The Basics of Job Analysis Job analysis – The procedure for determining the duties and skill requirements of a job and the kind of person who should be hired for the job by collecting the following types of information: work activities; human behaviors; machines, tools, equipment, and work aids; performance standards; job context; and human requirements. Job description – A list of a job’s duties, responsibilities, reporting relationships, working conditions, and supervisory responsibilities – one product of a job analysis. Job specification – A list of a job’s “human requirements”: the requisite education, skills, knowledge, and so on – another product of a job analysis. A. Uses of Job Analysis Information 1. Recruitment and Selection – Job descriptions and job specifications are formed from the information gathered from a job analysis, and help management decide what sort of people to recruit and hire. 2. EEO Compliance – The U.S. Federal Agencies’ Uniform Guidelines on Employee Selection stipulate that job analysis is a crucial step in validating all major personnel activities. 3. Performance Appraisal – Managers use job analysis to determine a job’s specific activities and performance standards. ...
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...Foundation of HRM Contents: * Executive Summary | P. 2 | * Chapter 1. Introduction | P. 3 | * Chapter 2. Situational Analysis | P. 6 | * Chapter 3. Job Analysis | P. 12 | * Chapter 4. Performance Management | P. 14 | * Chapter 5. Conclusion | P. 18 | * Reference | P. 19 | Executive Summary In this report, we used Best Fit model in Hong Kong Gold Coast Hotel. This report provides analysis and evaluation to measure an F&B manager’s performance in the hotel and provides the relevant rewards. We suppose the F&B manager is a man. We analysis the internal and external situation for the hospitality industry to find out the opportunities and threats to see that how our hotel can get the benefit through the opportunities. Then we have the job analysis to formulate what employee is suitable for the position, so we decide to draft the job description and job requirements. According to the job analysis, we have to set some standard to measure the employee’s performance. After that we use different appraisal methods to evaluate the employee and give some rewards to him based on his performance. Chapter 1. Introduction Our objective is using the performance management program to increase the F&B manager’s performance and enhance the performance of F&B department to catch the opportunities that we found in situational analysis of best fit model to increase the company’s competitive advantage to achieve the company’s goals. ...
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...for 21st century capitalism.” Answer: F Page: 3 2. A business is any organization that is engaged in making a product or providing a service for a profit. Answer: T Page: 4 3. Businesses and society are independent of one another. Answer: F Page: 4 4. The stakeholder theory of the firm argues that a firm’s sole purpose is to create value for its shareholders. Answer: F Page: 6 5. The instrumental argument for the stakeholder theory of the firm says that companies perform better if they consider the rights and concerns of multiple groups in society. Answer: T Page: 6 6. The normative argument for the stakeholder theory of the firm says that the stakeholder view is simply a more realistic description of how companies really work. Answer: F Page: 7 7. Nonmarket stakeholders are those that engage in economic transactions with the company as it carries out its primary purpose of providing society with goods and services. Answer: F Page: 8 8. Market stakeholders include nongovernmental organizations and the media. Answer: F Page: 8 9. Government can be considered both a market and nonmarket stakeholder. Answer: T Page: 10 10. The interests of different stakeholders often coincide. Answer: T Page: 14 11. Stakeholders involved with one part of a company often may have little or no involvement with another part of the company. Answer: T Page: 15 12. Some scholars have suggested that managers pay the most attention to stakeholders...
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...Terry Meyer Human Resource Management Continuing Case, Chapter 4—The Job Description 02/04/2016 1. After a thorough job analysis, Jennifer will have the information to write a job description for the managers. Though there’s no standard format for writing a job description, it should contain sections that cover: a. Job identification: A job identification will include the job title and whether the job is exempt or nonexempt; it may also include the immediate supervisor’s title and information regarding pay scale. b. Job summary: A job summary, of course, summarizes the essence of the job and includes its major functions and activities. c. Responsibilities and duties: This is the heart of the job description and comes from the job analysis. It should present a list of the job’s major duties and their descriptions. “Essential” job duties must be identified by placing an “E” before the statement to comply with ADA. d. Authority of incumbent: This would define the employee’s decision-making authority, who their direct supervisor or manager is, and any budgetary limits. e. Standards of performance: This lists what the business expects the employee to achieve for each of their duties and responsibilities. f. Working conditions: Working conditions and physical demands that relate to the essential functions of the position...
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...PETER SUBMITTED By: JULIA SHALINI [pic] OBJECTIVES A mechanism that helps enhancing performance through building behavioral and functional/technical competencies required for Individual and Organizational development. The policy contains guidelines on identifying learning and development needs, develop plans and approve, and training to employees. POLICY DETAILS Purpose of Training * Training is a process through which there is a transfer of knowledge on technical/functional/behavioral area(s) to the employees. Such as: * Workshops – experiential activities that increase job related knowledge and expertise. * Short courses – Technical / Functional/Behavioral/Leadership skills that increase productivity and efficiency of the employee. * In-service training – on the job training where job related knowledge are either provided/strengthened. * Hotel Tour – where the employee gains knowledge by observing the procedures practiced in Hotel. * Employee training expenses (both onsite and offsite) will be fully borne by the Hotel. * Each employee will be subject to training according to needs arising from: * Competencies required during the annual Performance Appraisal. * Training stated in the Personal development plan during the counseling sessions. * Competencies required for Promotion. * Competencies required for Succession Planning. ...
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...Business Communications Exam Two (Chapters 5-11) Name__Paula Brooks____________________________________ Date_11-28-2012__________________ Chapter Five Directions: In the space preceding each sentence, write T if the statement is true or F if the statement is false. ____T__ 1. Good news and neutral news messages follow the same strategy. ____F__ 2. Emphasize I or we when planning a neutral or good news message. _____F_ 3. The indirect message pattern is appropriate for good news messages. ___T___ 4. A claim message should end with a courteous suggestion for prompt action. Directions: In the spaces proceeding the statement list the sequence. 5. List the sequence for the good news strategy. (1)_Open with the good or neutral news __________________________________________________________________________ (2)__Follow with adequate details or descriptions _________________________________________________________________________ (3)___End pleasantly ________________________________________________________________________ Chapter Six/Seven Directions: In the space preceding each sentence, write T if the statement is true or F if the statement is false. ___T__ 6. The objective of a refusal message is to say no and still maintain goodwill. __T___ 7. State or imply the bad news in the opening statement of a bad news message. __F___ 8. When you prepare a bad news message, use the direct message pattern. __T___ 9. Buffers do not contain...
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