...Jack Nelsons Problem Following has been noted as few problems faced by the bank’s home office and branches. - High employee turnover: The major issue was that employee turnover was quite high within the office, as a matter of fact every time an employee would be hired , their would be another employee resigning. We understand that employee turnover is a costly expense especially in lower paying job roles, for which the employee turnover rate is highest. Many factors play a role in the employee turnover rate of any company, and these can stem from both the employer and the employees. - Lack of On-Job Training: It is the responsibility of the supervisors and managers to utilise available resources to train, qualify and develop their employees. We find that employees had not been provided with sufficient training related to their job role. For example: One of the employee Ms.Ruth Johnson was hired almost two months ago as a machine operator but was not aware of the machine output productivity or its name! Therefore, we can conclude that there was lack of On-Job Training for the employees hired. On-Job training is a primary method used for broadening employees’ skills and increase in productivity. - Hiring Employee: The case study highlights the fact that there is no participation or contribution from the HR Department in terms of hiring new employees, which means that the office does not have any HR Department working. Hence, employees were hired by supervisors...
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...way to escape conflict. We must find ways to resolve the conflict; otherwise, life will be miserable and stressful. In this paper, I will be discussing the types of conflict, approaches to conflict resolution, and how to deal with conflict. Introduction We resolve conflicts every day without even realizing it. It can be something as small as arguing over what color the sky is to something as major as a car accident. Everyone deals with issues that come up in different ways. Nelson & Quick (2013) defined conflict as “any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreement or opposition for two or more parties” (p. 472). Resolution was then defined as “a decision or determination; the act determining an action or course of action, method, procedure, etc” (“Resolution, 2014). In 2013, Ome summed up conflict resolution as “a variety of approaches aimed at terminating conflicts through the constructive solving of problems” (p. 5512). Types of Conflict Nelson & Quick (2013) broke down the types of conflicts for us to better understand and distinguish. Functional conflict is a healthy, constructive disagreement between two or more people (p. 472). It can produce more ideas and build growth between individuals. Working relationships are improved, a feeling of accomplishment comes over all parties involved, and the morale of the environment improves. Dysfunctional conflict is an unhealthy, destructive disagreement between two or more...
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...* The case is all about the necessity & functions of HR unit in a local bank. In this bank Jack Nelson is a member of board of director and Ruth Jonson is an excellent employee. As Mr. Nelson was very much curious about how Jonson operate her machine, she briefly gave an idea about it. Speaking with the in-charged supervisor of a branch of this bank Nelson found that something was wrong inside the branches. But unfortunately it was not known to Jonson. Jonson found out the main problem and it was high employee turnover. In this bank selection time of employee is very short and at the same time the new employer quit their job in a very short time. All branch supervisors hire their new employees without communicating with the home office or other branches. During the time of development of opening, the supervisors tried to find a suitable employee to replace the worker who had quit. After visiting the 22 branches, the finding is that problems are similar mostly. Nelson wondered about the movements that he should take and the home office steps. The more he thought about the matter, the more perplexed he became. The problem is as much as complex that he couldn’t put his finger on that problem and he did not know the actual place whether to report his findings to the president. * Most of the experts believe that there are five basic functions that all managers perform and that are- planning, organizing, staffing, leading and controlling. These functions represent the management...
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...NELSON MANDELA METROPOLITAN ELECTRICITY & ENERGY DEPARTMENT A CASE STUDY It was an “Initiation” management committee meeting for Jack Simons, the newly appointed General Manager (GM) for the Electricity & Energy Department at Nelson Mandela Metropolitan Municipality. He was recruited from Eskom just over three months ago. He was replacing Piet Volsoo who opted for an early retirement after 17 years with the Municipality. Management committee meetings are known for heated exchanges between various divisional heads, GMs, city manager and the mayoral committee members. Having worked for a corporate giant as Eskom, the challenges at Nelson Mandela Metropolitan Municipality (NMMM) were not insurmountable he thought to himself. Nelson Mandela Metropolitan Municipality came into existence after 2000. It is the amalgamation of the Port Elizabeth, Uitenhage and Dispatch Municipalities. It supplies electricity to an area of 1959,9 square kilometres. It receives its supply at the Chatty main 132kV intake substation from Eskom and distributes it at primarily 22kV, 11kV and 400 V to 225 large industrial customers, 41 081 medium businesses and 155 758 domestic consumers. The Electricity department has also initiated a major drive to electrify the informal areas within the Metropole. This was a “strategic priority” according to the recently approved Integrated Development Plan of the Metropole for 2002 – 2006. It has electrified 62 600 erven at a cost of R63 million since 1995...
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... 102011132 Raziz Sultana 111011106 Submitted To D. R. Arefin Submission Date: 1st july , 2013 Jack Nelson’s Problem: After researching Jack Nelson’s problem application case, here we find some problem that was faced by Jack Nelson, a new membar of the board directors for a local bank at home office. In this case, we have to solve some questions to fix out Jack nelson’s duty to carry out a successcive result for the local bank. * What do you think is causing some of the problems in the bank’s home office and branches? * Since,There is clearly a problem with communication and the effects are seen in the area of employee commitment. Additional contributing factors include the lack of consistency in the policies and procedures of various locations. There is no straight rules to the staffing activities of this Organisation. Clearly the absence of an HR department & the manager in the main office is behind many of all of these problems. * Do you think setting up an HR unit in the main office would help? * Surely, it would. Since there are HR-related problems both in the home office and in other branches, it is clear that if a personnel office were set up, it would need to help to co-ordinate the HR activities in the branches. * What specific functions should an HR unit carry out? What HR functions...
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...HR scenarios that occur in workplaces and to give them a practice to address theHR issues raised. Mini Case 1: Jack Nelson’s Problem As a new member of the board of directors for a local bank, Jack Nelson was being introduced to all employees in the home office. When he was introduced to Ruth Johnson, he was curious about her work and asked her what her machine did. Johnson replied that she really did not know what the machine was called or what it did. She explained that she had only been working there for two months. She did, however, know precisely how to operate the machine. According to her supervisor, she was an excellent employee. At one of the branch offices, the supervisor in charge spoke to Nelson confidentially, telling him that “something was wrong,” but she did not know what. For one thing, she explained, employee turnover was too high, and no sooner had one employee been put on the job than another one resigned. With customers to see and loans to be made, she continued, she had little time to work with the new employees as they came and went. All branch supervisors hired their own employees without communication with the head office or other branches. When an opening developed, the supervisor tried to find a suitable employee to replace the worker who had quit. After touring the 22 branches and finding similar problems in many of them, Nelson wondered what the home office should do or what action he should take. The bank was generally regarded as a well-run...
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...the organization and are stimulated to direct the relations, interdependence among people, activities, functions and tasks Workout brings large groups of employees and managers from different levels and functions of the company together to address problems. In the case study of General Electric Workout the CEO Jack Welch appeared to be a transformational leader. His main goal was to make GE the world’s most competitive enterprise, he knew that it would take nothing less than a revolution to transform that dream into a reality. Theorist James McGregor Burns describes transformational leadership as a leadership approach that causes change in individuals and social systems. In its ideal form, it creates valuable and positive change in the followers with the end goal of developing followers into leaders. Mr. Welch’s leadership style had a component of commitment, honesty, credibility, intuition, aggression and customer oriented. He was very meticulous and monitored the elements which he assumed were of leadership traits. Mr. Welch believed that a true leader is one who portrays strong dynamism, transmittable energy, decision making influence, incredible passion and results oriented. Jack Welch’s leadership traits were similar to Nelson Mandela who was a democratic leader. After Mr. Mandela was released from prison he brought about positive change and took South Africa somewhere it has never been. He looked ahead and saw that South Africa’s system of apartheid would not survive...
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...Human Resource Management MGT-3122 Assignment on Jack Nelson’s Problem Submitted To Shayla Binta Sayeed Course Instructor Submitted By Shahanaj Islam (111111028) Tasmia Binte Rafiq (111111231) Fahamida Sultana Shova (111111135) Noore Alam Rony (111111185) S.M. Saifur Rahman (111111248) Section: B Date of Submission: 27.02.13 United International University Problem Summary: Jack Nelson was a new member of the board of directors for a local bank, when a problem of a high employee turnover was introduced to him by a branch supervisor. Also, every branch hired employees by their own without communicating with the home office. Questions: 1. What do you think was causing some of the problems in the bank home office and branches? There's a communication problems among the firm's branches and the head office, and no employee commitment, which is mainly caused by the lack of existence of HR unit in the main office. 2. Do you think setting up a HR unit in the main office would help? Yes, I do believe that setting a HR unit would be very helpful to the firm financially because High turnover ratio could be very costly. Also, a HR unit will help manage and train employees to be both suitable and helpful to the firm. 3. What specific functions should it carry out? What HR functions would then be carried out by supervisors and other line managers? What role should the Internet play in the new HR organization? HR Unit: Job analyses...
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...the few opposing entities. It is our character that plays a great role in how we would vote on important issues and the difference in our character is the reason for a complete breakdown of the ethical systems (Treviño & Nelson, 2011). Ethics, values, and morals are the building blocks of our very character with in the ethical system. The ethical system is segregated into six categories: Duty-based, entitlement-based, goal-based, humanistic, relativistic, and rights-based. Of these six, I happen to best be described under the duty-based ethical system. I feel morally obligated and committed to behave and act in a certain manner that is consistent with my beliefs and upbringing. Having been born to a Catholic family, I was raised learning right from wrong in a clear-cut, black and white sort of way. My parents were the typical Hispanic parents, dominant disciplinarian father and loving, soft-spoken mother. Growing into adolescence I changed my religious point of view and a couple of my morals with them. Becoming a Christian posed greater challenges and self-sacrifice but it was for a greater purpose than to please myself. It was during my early teens that I made my life-long friends and met perhaps the greatest man in my life, Captain Jack. Captain Jack was a Marine during Vietnam, and after having gone through unspeakable feats in his life he became the bus captain for Bus Six. As a church leader and a genuine human being, he was a role model and an inspiration to my...
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...Application Case: Jack Nelson’s Problems Q 1: What Do you think is causing some of the problems in the bank`s home office and branches. ANSWER: In the local Bank Jack Nelson started to work as a new member of the board of director. Bank is facing some problem which is causing by the bank`s home office and branches. Those causing problems are – * Bank employee turnover is higher than other local bank that has been continuing for eight years. High employee turnover become highly expensive especially for lower paying job that is bringing bad impact for the company. * Every company follows a standardized recruitment process. However, this bank has no standardized process for recruitment. By which they are facing problem to hire qualified people. * In this bank they also have lack of communication process because of that all branch office hired employee without communicate with home office. * Bank supervisor have duty to maintain relationship with employee also train them to know the office work. In here, supervisor fails to train their employee so that employee does not know about their work. Above mention cause are the problems of this local bank. Q 2: Do you think setting up an HR unit in the main office would help? ANSWER: Setting up a HR unite in the main office would definitely change the present scenario of this local bank which facing lots of problems for past 8 years .If this local bank create HR unit that unit can set a standard process for employees...
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...Interpersonal Skills in the Workplace G. Kent Nelson, Ph.D. University of Washington – Tacoma 03 June, 2009 The Doctor Introduction The Doctor is a film that outlines the ways that doctors around the world think. It is about a doctor who finds out the hard way that there's more to medicine than skill in the operating theater in this emotional drama. The main character is Jack McKee, who is a gifted but arrogant surgeon. He cares little about the emotional welfare of his patients and is little more than a benign stranger to his wife Anne and his son Nicky. He has been suffering from a nagging cough for some time, and when he begins coughing up blood one morning, he finally allows another doctor to take a look at him. The doctor discovers that he has a malignant tumor in his throat that could rob him of the ability to speak, or even kill him. He now becomes a patient instead of a doctor, and learns first hand about the long stretches in the waiting room, the indignity of filling out pointless forms, and the callous attitude of the professional medical community. He also gets to know June, a terminal cancer patient whose joyous embrace of life as her time draws to a close is an inspiration to him. After recovery, Jack becomes more determined to be a caring healer and strives to be a better husband and father. But his new outlook on life turns former friends into foes, and dislike co-workers in to friends. His fellow surgeon Murray, who wants Jack to lie under oath for him in a major...
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...Jack Nelson Case 1. The problem is that there is not proper recruiting program in the bank. The supervisor is hiring the employees without the proper interviews and the proper background check. When there is no proper training the turnovers increase and the company cannot be productive. Also, there has been a large growth in the company and not the proper requirements. The employees do not feel valued in a work area that they do not understand, and that people don’t have the time to make them feel secure it’s a problem also because employees are expected to take charge of their careers and if they don’t know what to do they will not work their best. 2. Setting up a HR unit would definitely help the bank. In order for the company to be productive and efficient a company must follow ethnical guidelines also the manager should not be the one hiring and interviewing the future workers. If a HR unit is placed in the home office the employees would know what their work is and what is expected from them. The HR unit would help train the workers and make them feel valued. Also it would help the bank in all its branches. 3. Some of the functions that a HR unit should carry out are: job analyses, daily work needs, interviewing, hiring, advising and providing help to problems that workers may have. Also a HR unit should train and give orientation to new employees, also verifying all salaries are paid and the contracts are signed. Line managers are there to work every...
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...English 205 Research Project-Spring 2014 Assignment (adapted from Ways of Reading, AW 1) One way to work on Patricia Nelson Limerick’s essay, “Haunted America”, is to take the challenge and write history—to write the kind of history, that is, that takes into account the problems she defines, the problems of myth, point of view, fixed ideas, simple narrative selective storytelling, misery. You are not a professional historian, you are probably not using this text in a history course, and you don’t have the time to produce a carefully researched history, one that covers all the bases, but you can think of this as an exercise in history writing, a mini-history, a place to start. Consider the following as a place to start: Go to your college library or, perhaps, the local historical society, and find two or three first-person accounts of a single event, ideally accounts from different perspectives. Or, if these are not available, look to the work of historians, but historians taking different positions on a single event. (This does not have to be a history of the American West.) Even if you work with published historians, try to include original documents and accounts in your essay. The more varied the accounts, the better. Then, working with these texts as your primary sources, write a history, one that you can offer as a response to “Haunted America.” Suggestions for writing: Stage the work out into several drafts, writing first from one position or point...
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...Rumelt (2011) “The perils of bad strategy” McKinsey Quarterly June 2011, pp1-10. Bad strategy abounds, says UCLA management professor Richard Rumelt. Senior executives who can spot it stand a much better chance of creating good strategies Horatio Nelson had a problem. The British admiral's fleet was outnumbered at Trafalgar by an armada of French and Spanish ships that Napoleon had ordered to disrupt Britain's commerce and prepare for a cross-channel invasion. The prevailing tactics in 1805 were for the two opposing fleets to stay in line, firing broadsides at each other. But Nelson had a strategic insight into how to deal with being outnumbered. He broke the British fleet into two columns and drove them at the Franco-Spanish fleet, hitting its line perpendicularly. The lead British ships took a great risk, but Nelson judged that the less-trained Franco-Spanish gunners would not be able to compensate for the heavy swell that day and that the enemy fleet, with its coherence lost, would be no match for the more experienced British captains and gunners in the ensuing melee. He was proved right: the French and Spanish lost 22 ships, two-thirds of their fleet. The British lost none.1 Nelson's victory is a classic example of good strategy, which almost always looks this simple and obvious in retrospect. It does not pop out of some strategic-management tool, matrix, triangle, or fill-in-the-blanks scheme. Instead, a talented leader has identified the one or two critical issues...
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...Wheel of Life Strategies and How They Will Be Applied In My Life I am beginning my applied wheel of life strategy with Les Brown’s “You Gotta Be Hungry” video. I was very skeptical about listening to any motivational speaker over the years of my life because I did not feel anyone could tell me how to improve myself. I have always been a hard worker striving to reach the high pillars of any job I worked. Went to work early, stayed late and did whatever was asked of me by my supervisors until I learned to do things without asking or being asked to do them. This was what I thought living was. As I listened to Les Brown, I began to realize I don’t know jack. Even though my work ethic is stronger than most, I haven’t even scratched the surface of reaching my full potential in life. The first thing that hit me hard was hearing Les tell me to overcome negative conversations and stop listening to the critics and myself and just say ‘NO!’ to them all, including myself. That hit me hard because when I go to an interview I have second thoughts and psych myself out and then I’m all nervous and the interview isn’t as smooth and solid as it should be. Takes me about 10 to 15 minutes into the interview to begin to relax. I know I have what it takes to rock interviews and ensure I am the best candidate for the position I applied for. I have to learn to replace the negative conversations with positive ones. While I am in school, I have been looking for a job until I finish my schooling and get...
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