Course title: Public Management (V502)
Final Exam (Fall 2015)
Student: Giang Le. Email: gle@indiana.edu
Professor: Claudia N. Avellaneda. Email: cavellan@indiana.edu
“The world in which public managers function is rapidly changing and vastly different from that contemplated by the early intellectual stalwarts of public administration. Public agencies are expected to collaborate with each other, with nonprofit organizations and with citizen groups and to use modern technology strategically to manage and deliver services. They are under powerful pressures to use resources efficiently as markets and quasi-markets influenced by global forces play a much greater role in structuring service delivery” (L.R Jones et al 2001). Therefore, understanding public management, its affecting factors as well performance management is extremely important public managers in term of managing public organization and delivering best public services to citizenry.
My essay will summarize some definition from different scholars and describing factors that affecting to the public management and/or performance of organization in the first part. The second part will be continued by providing definition of performance management and the measures that can be used by public managers and auditing agencies to assess performance of organization. I. Public management and affecting factors 1. Definition of public management
The definition of public management are varied by authors. While management typically understood as using resources or human to achieve desired goals, the definitions of public management relate to “the study and practice of design and operation of arrangements for the provision of public services and executive government” (Hood & Lynn, 2009).
Frederick Taylor (1919), who is considered as “pioneer of managerial analysis” and “the major in scientific management