...Assignment Organizational Change Case Study: Fast Track Couriers Pvt. Ltd. 1. Analyse the Organizational Objectives to Identify the Change Requirements for Fast Track Couriers 1.1 Identify the requirements for change Fast Track Couriers are in the need to bring some changes in their organizational structure as well as operations. These requirements for change are: It needs to build its market share so as to be the preferred choice as movers/courier company. It needs to change their delivery system so as to offer shorter delivery times to its customers. Slow distribution system causes late delivery to the customers which can be negative for the company, hence decrease their delivery system The lack of participation in training programs are required to be changed by building trust among employees as well as drivers and motivating them to work productively Productivity reporting shall be completed using PDA data Drivers are resistance to change which can negatively affect the company and thus should be explained about the change in detail by keeping in mind their requirements. 1.2 Link between changes identified and organizational strategic plan goals. Change is inevitable. Every organization needs a change but it should be in accordance with the strategic goals of the company. The changes identified for Fast Track Couriers are linked to its strategic and operational goals. The strategic goals and its associated changes are: The company proposes to expand their business in the...
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...identify change requirements for an organisation. Assessment description Using the scenario information supplied, the candidate will identify strategic change needs, review existing policy, monitor trends in the external environment that impact on organisation’s objectives, identify operational change objectives, prioritise change requirements and consult experts or specialists to assist in identification of change requirements and opportunities. The candidate will then write a report to management outlining the change requirements. Procedure 1. Review the scenario information provided (in the Appendix of this task) for Fast Track Couriers. 2. Prepare to write a report on change requirements for Fast Track by following steps 3–10 below. 3. Analyse the organisational objectives provided in the scenario to identify the change requirements for Fast Track Couriers: a. Identify requirements for change b. prepare an explanation of how your identified change needs link to the organisation’s strategic plan goal/s. 4. Review the organisation’s current state to understand how the current policies, practices and operations deliver against the organisation’s strategic goals. Review the organisation’s performance against objectives with regards to its: a. people b. processes c. technology d. structure. 5. Monitor external...
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...Identifying Change Requirement 3. a. Requirements for change Many factors require Fast Track Couriers Pty Ltd to change. Such as significant alterations in customer expectations and demand, new technologies, competitors with innovative business models, effective communication and influence, shifts in workforce behaviour and values and Human resource management. b. How identified change needs link to the organization’s strategic plan/ goals. To ensure the projected growth of 7.5% in market share, the organization can use proven and prudent marketing techniques to understand the market segments, create the correct messaging, ensure proper delivery and receipt of those messages, and adjust messaging and marketing approach based upon feedback. E.g - Many delivery services have their own smartphone apps. The lack of a mobile application can be a huge weakness for the company. New organizational capabilities; talents and skills possessed by employees need to be built in order to utilise technology such as PDA devices and GPS. Strategic communications is a key change requirement. It is required to support the implementation of inter-departmental transformation. Transparent and frequent communication is essential to effective change management especially with drivers and employees with resistance. 4. Review the organization’s current state Fast Track Courier Pty Ltd is a privately held company that has been operating in NSW in the last 15 years. Its primary business...
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...resource requirements, including human resources, capital equipment and other sources required achieving business goals. Management and organisation structure Proposal Financial background -Trading to date -Forecasts Risks (risk analysis) -Include a section on how will ensure skilled labour is available to implement the plan ,such as a recruitment or training strategy Licensing 1. Include any permits or licenses required. Conclusion Communication strategy Introduction A fast track courier is a courier company operating in a New South Wales for the last 15years. Heir primary business function is delivering medium to large size packages across metropolitan Sydney. The business has a good reputation in the marketplace for reliability &value of money. Although sales & pro²ts have increased each year by an average of 5%, the owners are looking to move forward by delivering to regional areas in NSW. Description of the business Fast Track Couriers is courier company operating in NSW for the past 15 years, delivering medium to large size package across metropolitan Sydney. The organisation is family owned, with three family members acting as a Management Board and responsible for approving all business decision. Business products and serveries * Delivering medium to large size package across metropolitan Sydney. * Load and unload heavy packages with 2 experienced drivers. * Delivering including regional routes. Marketing Activities ...
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... Assessment Task 2 BSBINN601B Manage organisational change Assessment description Using the scenario information supplied, the candidate will undertake a cost-benefit analysis for high-priority change requirements, undertake a risk analysis, identify barriers, and develop mitigation strategies. The candidate will develop a change management project plan, assign resources and develop a reporting process. The candidate will then present their analysis and project plan to management for approval. © 2011 Innovation and Business Industry Skills Council Ltd Page 4 of 17 Assessment Task 2 BSBINN601B Manage organisational change Procedure 1. Review the simulated workplace information for Fast Track Couriers. 2. Develop a change management strategy for Fast Track, which you will present to management (your assessor) for approval, by following steps 3–8 below. 3....
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...Assessment AT2: Develop A Business Plan 2. Analyze and interpret the current business environment, goals and objectives embedded in the case study. Fast Track Couriers is a courier company operating in New South Wales for the last 15 years. Their primary business function is delivering medium to large size packages across metropolitan Sydney. The business has a good reputation in the marketplace for reliability and value for money. After a slow start entering the competitive delivery market, Fast Track Couriers has built a solid reputation over the past 12 years, and this has been reflected in their growth and profit margins. Fast Track Couriers primarily targets small to medium-sized business which make up 80% of their customer base. They are limited by their geographic location, as they currently do not deliver outside of the Sydney metropolitan area. The company has been marketed through direct sales, telephone, internet listings and mail-outs. Through a program of telephone follow-up to ensure customers’ ongoing satisfaction with the business, Fast Track Couriers has an admirable 87% retention rate for existing customers. Although sales and profits have increased each year by an average of 5%, the owners are looking to move forward by delivering to regional areas in NSW. 3. Consult with your assessor (assume the assessor is a key stakeholder) and discuss and agree upon performance objectives and measures. I had a meeting with my assessor and we got agreed upon performance...
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...Instructions to Students: • • • • Please complete assessment task within the time frame given You must attempt all the requirements that are addressed within this assessment task. Copying or any kind of cheating is absolutely not permitted, if someone is found cheating or copying, will be debarred from the assessment and a disciplinary proceeding would begin. This assessment covers the following Performance Criteria PC’s Covered: 1.1 – 1.6, 2.1 – 2.5, 3.1 – 3.6 BSBINN601_Lead and Manage Organisational Change_AT 1_Report.V2 Fast Track Couriers Pty Ltd - Precis You are an external change-management consultant. You have been contracted by Fast Track Courier Pty Ltd, a Sydney-based courier company in urgent need of increasing its market share and profitability. In order to satisfy that need, important changes must be made to the way Fast Tract conducts its business. Undoubtedly the changes will affect key segments of Fast Track’s workforce. Your job is to figure out how to implement the necessary changes in a way that will have the most positive impact possible on the morale of the workforce. Currently, Fair...
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...Assessment Task 1 BSBINN601B Manage organizational change Identify (in report) the strategic change needs for Fast Track Couriers and detail how the identified change needs links to the organisation’s strategic plan goal? Examples: * Implement PDA/ GPS usage (productivity function) on truck fleet in the first quarter of the 2012 financial year – Will allow increased efficiency and better service so that small to medium package deliveries market share increases by 7.5%. * Implement 1 person/truck policy using automatic lift gates in the first quarter of the 2012 financial year – Will allow expansion of business in the metropolitan area so that small to medium package deliveries market share increases by 7.5%. * Implement Human Resources function in company structure by the first quarter of the 2012 financial year – Will promote development and maintenance of a well-trained, cohesive and well-motivated workforce. Will reduce injuries. Will improve industrial relations. Review (in report) the organisation’s performance against strategic goals. See below for possible content of report? People: * Truck drivers: potential for continuing pay disputes exists; potential for resistance to breaking up of two-man teams. * Management: No implementation of HR function. Processes: * One driver per truck: not yet implemented. * Automatic lift gates: not yet implemented. Technology: * GPS: not yet implemented (testing phase). * PDA:...
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...MANAGEMENT INFORMATION SYSTEM – TCS PAKISTAN 1. Introduction (Today’s Market Scenario) 1.1. The amount of competition faced by organizations today is more intensive than it was ever before. With the ever-expanding number of organizations and products, customers have a wide array of choices available. As a consequence the manufacturers and service providers now have to view their products and services from the customers’ point of view not only to maintain a high quality but also to incorporate the customer-defined improvements whenever needed. In order to remain in business for long term and ensure their survival they have to incorporate techniques that would force the customer to choose them from the rest. 1.2. The change in paradigms has forced many organizations to redefine their mission and strategies. Earlier the focus was merely on price and quality but now because of intensive competition, organizations have to come up with unique strategies that would give them competitive edge in the eyes of the customer, so that he prefers them in the long run. 1.3. Nowadays organizations are gaining advantage through ‘quick response,’ an aspect that is continuously in focus in developed countries. Quick Response mainly came into being from the manufacturing point of view i.e. in order to determine the time of replenishment in the supply chain etc. Hence quick response in the beginning was used for the betterment of the manufacturing industry. But with the rise in service...
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...MANAGEMENT INFORMATION SYSTEM ± TCS PAKISTAN 1. Introduction (Today¶s Market Scenario) 1.1. The amount of competition faced by organizations today is more intensive than it was ever before. With the ever-expanding number of organizations and products, customers have a wide array of choices available. As a consequence the manufacturers and service providers now have to view their products and services from the customers¶ point of view not only to maintain a high quality but also to incorporate the customer-defined improvements whenever needed. In order to remain in business for long term and ensure their survival they have to incorporate techniques that would force the customer to choose them from the rest. 1.2. The change in paradigms has forced many organizations to redefine their mission and strategies. Earlier the focus was merely on price and quality but now because of intensive competition, organizations have to come up with unique strategies that would give them competitive edge in the eyes of the customer, so that he prefers them in the long run. 1.3. Nowadays organizations are gaining advantage through µquick response,¶ an aspect that is continuously in focus in developed countries. Quick Response mainly came into being from the manufacturing point of view i.e. in order to determine the time of replenishment in the supply chain etc. Hence quick response in the beginning was used for the betterment of the manufacturing industry. But with the rise in...
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...Information Systems Final Report OUTLINE 1. Introduction 2. Hardware 3. Software 4. Website 5. Social media 1. Fedex Weblogs 2. Fedex on Youtube 3. Fedex on Facebook 4. Fedex on Twitter 1. Conclusion and recommendations Introduction: Federal Express (FedEx) is one of the worlds leading transportation companies. In today's globalized economy goods need to be moved from one end of the world to the other just as fast as emails are sent and received. However, unfortunately this is not possible and it is FedEx’s job to deliver packages and goods as fast as possible in order to satisfy its customers. In order to do this the company prides itself on having some of the most technologically advanced systems in the transportation industry, which allows them to move goods faster, and more reliable than its competitors. The company has always valued technology; in 1975, just five years after it was founded it pioneered the first automated customer service center. Having such a vast portfolio of operating companies, FedEx Ground is the topic of concentration throughout this report. FedEx Ground has a purple and Green FedEx logo. A leader in small-package ground shipping, offering their services to business and residential customers throughout the U.S and Canada. With their efficient use of technology they can move goods around the U.S overnight or up to 7 business days. However, they can ship goods cross border...
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...HEADQUARTERS A-WING, 8TH FLOOR, OPP TERMINAL 3. P.O.BOX 686 DUBAI - UNITED ARAB EMIRATES. TEL : +9714 2184218 FAX : +9714 2864123 SKYCARGO.COM CONTACT NAME: PRAKASH NAIR - MANAGER NETWORK CARGO SALES DEVELOPMENT. EMAIL ADDRESS : SKYCARGODXB@EMIRATES.COM Emirates’ strong fl eet of 150 aircraft is one of the youngest in the skies. Emirates SkyCargo’s fleet includes seven freighters (three Boeing 747-400Fs, two 747-400ERFs and two 777Fs) and now serves over a 100 destinations in 63 countries on six continents. In the 200 9-10 fi nancial year, Emirates SkyCargo carried 1.6 million tonnes of cargo, an improvement of 12.2 percent over the year’s previous 1.4 million tonnes. Cargo revenue, at AE D 6.3 billion (U S$ 1.7 billion), including mail and courier , contributed 17.2 percent of the airline’s total transport revenue. In June 2009 Emirates SkyCargo took delivery of its second Boeing 777F. Scheduled freighters now operate to 20 destinations. Over the next few years, the airline will welcome 203 aircraft to its fl eet, including two B oeing 777Fs and five Boeing 747-8Fs (with options for a further four 777Fs and fi ve 747-8Fs). T he total value of aircraft now on its order books is US $67 billion. In 2010, the carrier has already won a clutc h of awards: ‘Cargo Airline of the Y ear’, ‘Best Cargo Airline to the Middle East’ (22nd year running) and ‘Best All Cargo Airline’ (3rd year running) at the prestigious Cargo Airline of the Y ear Awards 2009 from Air Cargo News. It was bestowed the Gold...
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...domestic and international express delivery of integrated services and related business enterprises. With the continuous development of the company's business and the expansion of international delivery service, SF is to become one of the best national brands of China. The website address of SF is http://www.sf-express.com. (China page) or http://www.sf-express.com/us/en/ (U.S. page) Strength of the websites The biggest advantage of the website is the clear and concise web design, offering fast order and track services. As a consumer who has never used SF before, he can encounter SF easily with the new user guider with the sign of “New to SF?” which leaves a good first impression. On the website, SF offers a high-quality and people-oriented service so consumers can obtain their desired courier services quickly and accurately. That shows their great willingness to help the customers. Also, there is a detail in the website: customers can input up to 20 tracking numbers together to track these shipments, which can bring great convenience to those who place a bulk of orders together. Weaknesses of the website First, it takes a long time to open some web pages of SF. When the customers are in China, they can open the web page instantly. But when it comes to oversees, the service speed becomes much slower and even some unexpected problems occur. The reason maybe is that SF has just stepped into the international logistics market for a short time. So the relevant service system...
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...delivery also can call as package delivery, parcel delivery is playing important role in courier industry. Parcel delivery is an important role to help sender to deliver their items to a receiver based on their delivery expertise. Hence, parcel delivery service save the time of customers in return to get delivery fees. It is a service that bring convenience to customer instead customers send parcel by themselves. Nowadays, customers was interesting to purchase items through online, because more of the online shopping was provide free delivery service. Hence, it was increase the business of courier service industry and become a trend of delivery world. Courier deliverer has the responsibility to delivery items within a specified time, and ensure that the items is delivered in good conditions. Parcel delivery is also important to help a business to send parcel to over sea country by certain transportation. However, parcel delivery was bring a lot of benefit to both company and client. 2.0 Literature Review A courier service mean a company who delivers documents, parcels and letter from customers to receiver based on their speed, security, tracking service and specialisation (Drew. J, 2013). Basically the cost for a courier service included transportation, warehousing & packaging, inventory, and order processing & administrative. Transportation cost is the main cost for operation in courier service industry, it will increase the profit of a firm if they reduce the transportation...
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...- Amsterdam, the Netherlands – The Supervisory Board of TNT Express has today announced the appointment of Tex Gunning as CEO. "Tex’s extensive business experience and track record in successfully turning around businesses and delivering results make him the ideal candidate in this critical time for the company," said Antony Burgmans, Chairman of the Supervisory Board. "He is also an inspiring leader and we look forward to Tex stepping into his new role and helping the company realise its improvement plans. Tex Gunning said: "I am honoured to be part of TNT Express and look forward to leading the company with others and, with support from the extended management team." The Business Courier Market The global business courier market is dominated by several large organisations, these include the often familiar names such as FedEx, DHL, TNT and UPS. All of whom operate across the globe and offer express delivery services primarily to business customers. On a national level many of these organisations will compete against the home country mail providers (e.g. Royal Mail in the UK, or Hong Kong Post in HK) and many smaller nationally based organisations (e.g. City Link in the UK) and the several thousand freelance, self-employed independent courier delivery services. Unless particularly specialised courier services (such as refrigerated) much of this competition is based on quality of service to the customer, being reliable and on time, price is also an important factor. Where...
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