...Welcome Metric Consultancy Ltd A Group company of Metric Global Measuring Modeling Mentoring The MOSTER System CEM Model that is used in 30 countries Measuring Modeling Mentoring Customer Satisfaction Measurement : What we always believed to be Improved Quality Increased Satisfaction 6.8 7.2 0 10 5 7.8 8.4 0 Decreased Satisfaction 10 Poor Quality Measuring Modeling Mentoring Satisfaction as `experience’ is not one homogenous state Measuring it as just One Number is oversimplification. Satisfaction is a panorama of several shades / states Disgust Dissatisfaction Satisfaction Delight Measuring Modeling Mentoring Customer Satisfaction : what every one does MEAN SCORE 0 10 Dissatisfaction Satisfaction Delight TOP BOX SCORE Measuring Modeling Mentoring Customer Satisfaction is also discontinuous Dissatisfaction Satisfaction Delight Less Satisfied Satisfied More Satisfied Excited Disappointed Measuring Modeling Mentoring Satisfaction : Continuous or Categorical Variable ? Continuous Variable Age in years, Weight, Blood pressure reading , Temperature, Concentrations of pollutants Satisfaction : Rating on a scale Categorical variable (Items can be sorted into categories like sorting into bins) Sex Nationality race/ethnicity favorite pet Dissatisfaction-Satisfaction-Delight Measuring Modeling Mentoring Satisfaction as `Continuous Variable’...
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...In the book Flatland, there can be numerous motives that the author is trying to tell the reader through very detailed text in the story. Often the author mixes a scientific plot with a narrative figure telling the story. Many of the motives in this story express themselves and eventually intertwine to answer and solve the main characters’ problems in the story. One of the motives that the author is trying to reach to his audience is the explanation of higher dimensions to a second dimension creature also know as the square. The author includes this in his story to educate the reader or the audience on a better understanding of math, and how dimensions play a big role with geometric shapes. The author follows this idea through the whole book, as this motive shapes the main character’s personality of how he acts to his fellow flatlanders. Through the beginning of the story, a square explains many of the traits of Flatland to his readers. In the story he usually explains his ideas or motives to the reader to help better their understanding of Flatland and his environment that surrounds him. “Imagine a vast sheet of paper on which straight lines, triangles, squares, pentagons, hexagons and other figures.” (Abbott 15). Throughout the story, a square comes to the conclusion that his simple life is the greatest and the most superior to all of the shapes of Flatland; Not knowing that there are more answers and adventures to be discovered, which might change his life and understanding...
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...What if all we saw was 2D shapes? What f there were no depth in anything we looked at in our everyday lives? That I how things are presented in the book Flatland written by E. Abbott. The book is about shapes in different hierarchy that only see flat things hence the "flat land" part. Besides the fact of everything looking flat to them, there is a hierarchy problem within the shapes and some shapes are more important than other shapes. In the book, the men and women are shapes. The men are polygons and the women are lines. The few the equal sides the person has the lower you are in society and you are more looked down upon. For example sense an isosceles triangle only had two equal sides there for an odd ball and is looked down in society for that. Then you have things like pentagons and squares that are high in society because of there sides, but the circle is the highest of them all because it has infinity sides....
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...“Flatland” by Edwin Abbott I would like to start out by saying that I’ve never read a book that completely revolves around a mathematical subject; it was different to say the least and it definitely took some effort to pay attention to what I was reading in the beginning. I don’t mean the math part or the author’s use of geometric shapes, I actually found these to be the simplest concepts in the book; simple enough for a child to understand even. I think it was very organized as well, which made it really easy to follow. Abbott separated different subjects in different sections; twenty two sections made up the book and they all had titles explaining what each section was about which made it super easy to go back and reread a certain section without any trouble. So if I wanted to go back and read about the colors that were once used in Flatland to differentiate people of different classes, I would look back to the contents page and know that section nine is where ‘the Colour Bill’ was discussed. It was the social concept that I had to really sit down and think about. “Flatland” takes place in a fictional country where the citizens are geometric shapes; the priests, who weren’t really priest as the author later explains, but the administrators, the scientists, the engineers, and the ruling class of Flatland who oversee all things of merit, are circles. Other men can have many sides; the more sides, the higher up the social class they become. An additional side is given to...
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...It is rare when a book can both entertain and inform. Flatland, however, completes this task exceedingly well. Edwin A. Abbott’s novel is a unique lesson in dimensions. Abbott completes the duties of a mathematician or astronomer in his explanation of the universe’s dimensions, but the lens through which he teaches the reader is an incredibly compelling metaphor. In Abbott’s Flatland, we meet a middle class, square lawyer that lives in a world of second dimensionality. The women of his world are lines, the soldiers are isosceles triangles, and the aristocratic circle class rules over the land, led by the Head Circle. The world of Flatland is cleverly adopted to its second dimensionality, and Abbott spins well-constructed histories and social norms to explain the behaviors and survival of the people of Flatland. After an introduction to this new world, the second half of Flatland boldly goes into its exploration of new dimensions. The square journeys to Lineland, the first dimension, and Spaceland, the third dimension. He even travels to Pointland, a world that is a single point with zero dimensions....
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...Reaction to Cohen's "Adventures In Flatland" I'm posting this as a "note" to make it easier for people to "share" my reaction, in case anyone wants to. This is my reaction to Dave Cohen's article "Adventures In Flatland," or maybe it's "Adventures In Flatland, part I." It's a long, interesting, impressive article at http://www.declineoftheempire.com/2014/08/adventures-in-flatland.html I would summarize it this way: Most of humanity is currently engaged in destroying the ecosystem, and most of humanity is in denial about this. And if that continues, we're all going to die. And a small number of us are resisting, trying to awaken the deniers, in whatever way we can. Cohen tries to analyze the denial, through psychology and philosophy, in hope of curing it. He surveys much literature on what makes up denial, what makes up epistemology, and...
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...QA Concept Introducing LoadRunner • Why should you automate performance testing? • What are the LoadRunner components? • Understanding LoadRunner Terminology • What is the load testing process? • Getting Familiar with HP Web Tours • Application Requirements The Power of LoadRunner • Creating the Load Test • Running the Load Test • Monitoring the Load Test • Analyzing Results Building Scripts • Introducing the Virtual User Generator (VuGen) • How do I start recording user activities? • Using VuGen’s Wizard mode • How do I record a business process to create a script? • How do I view the script? Playing Back Your Script • How do I set the run-time behavior? • How do I watch my script running in real time? • Where can I view information about the replay? • How do I know if my test passed? • How do I search or filter the results? Solving Common Playback Problems • Preparing HP Web tours for playback errors • How do I work with unique server values? Preparing a Script for Load Testing • How do I measure business processes? • How do I emulate multiple users? • How do I verify Web page content? • How can I produce debugging information? • Did my test succeed? Creating a Load Testing Scenario • Introducing the LoadRunner Controller • How do I start the Controller? • The Controller window at a glance • How do I modify the script details? • How do I generate a heavy load? • How do I emulate real load...
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...Preparing Business Scenario Analyses The following general guidelines may be used in preparing for an oral or written business scenario analysis and presentation. There may be several feasible courses of action regarding the solution to any case. It is more important to concern yourself with the process of problem definition and isolation, analysis, and evaluation of alternatives, and the choice of one or more recommendations, rather than trying to find a single answer. Very often, the right answer is the one that you can propose, explain, defend, and make work. • The Process of Analyzing a Case 1. Read and study the scenario thoroughly and efficiently. Read the scenario once for familiarity, noting issues that come to the forefront. Read the scenario again. Determine all the facts, making notes about symptoms of problems, root problems, unresolved issues, and roles of key players. Watch for issues beneath the surface. 2. Isolate the problem(s). Get a feel for the overall environment by putting yourself in the position of one of the key players. Seek out the pertinent issues and problems. 3. Analyze and evaluate alternatives. a. Once the problems and issues are isolated, work at gaining a better understanding of causes. In what area of the unit do the problems exist? Why? What caused them? Examine and evaluate the strengths and weaknesses of the unit’s processes (e.g., planning, communication), human behaviors, and/or exhibits (e.g., financial statements,...
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...PEST Analysis One way of planning your business is to undertake a PEST analysis.1 PEST analysis involves looking at the Political, Economic, Socio-cultural and Technological factors that could affect your business. Every business needs to consider a range of external forces in order to take decisions. For many people imagination is very limited and is coloured solely by their own experience and personal beliefs. This can lead to wish fulfilment or a refusal to see reality or recognise the critical changes that are happening in the world around them. It can also lead to grabbing short-term solutions that, if they do not exacerbate problems, certainly ignore the longer term. In the business world pressure is often applied to take decisions quickly, acting on judgement and instinct rather than careful analysis. There are many driving forces in the external environment that might impact on your business. These can be categorised as: • Social; • Technological; • Economic; • Environmental; and • Political. Social forces Social forces include, for example, changing demography and education, etc. The population in Western Europe is relatively static, but the age bands are changing. The number of older people, for example, is growing rapidly. Technological forces Technological forces are changing dramatically quickly. What effects will this have on your production, marketing and distribution plans? Depending on your market, technology might either raise or lower entry barriers...
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...Fall 2015: Industry Analysis in Emerging Markets Your role in this analysis is to work with your team and to look at emerging technologies. From autonomous drones to emergent AI to 3D printers, you are going to research and get a better understanding of our fast-approaching technological future. Scientific American compiled the Top 10 List of Emerging Technologies for 2015. You can start here, but you are not limited to these technologies. You must choose an emerging industry, and will analyze the history of this technology and its industry, the trajectories of the technology, the key competitors, and the trends in the market. The end goal is to develop a comprehensive understanding of the industry, the competitive landscape, emerging trends to watch in the future, and an overall assessment as to the attractiveness of this industry. Your final deliverable for this project will be an in-class presentation, due April 26th. 1) What SIC/NAICS code does your industry fall under? 2) Describe your industry- a. Provide a brief history of your industry. (You may use a timeline in a separate appendix) b. List and describe the characteristics of the products your industry offers in the marketplace. c. Who are the key competitors in the industry? d. What are the main differences between the products offered by key competitors? e. What strengths & weaknesses (capabilities, complementary resources, related intellectual property, etc.)...
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...http://www.mysensex.comPESTLE « Pestle Summary: India | Main | Pestle summary: USA » 03/28/2009 Pestle Summary China Well, I guess this is where I get controversial, at least a bit. There are others who have predicted that China was in for a tough ride over the past few years, but they mostly got ignored, or were proven wrong by events. And, to a certain extent, if you cry doom long enough you'll always get proved right, given the laws of entropy. So this is a bit 'faux' controversy... This is the introductory note taking exercise for a Pestle analysis of China, drawn on conventional internet sources such as Wikipedia, the CIA World Factbook and Nationmaster. China is the most populous country in the world, with 1.34 billion people. It has the third largest GDP, with $4.84 trillion, behind Japan and the U.S. Like India, the currency and conditions make it useful to look at some statistics using Purchasing Power Parity, which bumps up China's GDP to $7.8 trillion, which would move it ahead of Japan. It also is the second in the world in annual military spending, although that needs a bit of context, as the world's number two spends about 15% of what the world number one (USA) spends. But with PPP, that looks like more money, and insofar as it is used to pay salaries, rather than buy Israeli rocket parts, PPP is valid in this context too. China is badly governed by the Communist Party, and in my five-year Pestle forecast I will be making the case that misgovernance will...
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...McCauley, COO * Hugh McCauley, COO of Riordan has sent a service request to us. The service request SR-rm-022 stats that Riordan wants to make improvement on their current HR tools. They are currently using a variety of HR tools and would want’s us create one integrated application. To do this we will have to do a system analysis of their current system. An analysis will be made with recommendations to upgrade and consolidate their system. * The service request is basically a project statement. This is a document from the customer who clearly states what the project should deliver and outline the high-level work required for completing this project * (SR-rm-022). Riordan Manufacturing has 550 employees worldwide and has projected earnings of $46 million. It is a fortune 1000 enterprise with $1 billion in excess revenues. It is wholly owned by Riordon Industries and based in San Jose , California. * . We will use the joint application design (JAD) for our system analysis, this should help keep the analysis efforts to a minimum. Fact finding is at the core of system analysis. Interviewing of individuals who understand the current system and any known issues, including future activities needed. To do this observation of how data is handled and how this is used for their jobs. Through study of the documents, policies, and procedures in reference to the system. * Interviewing and gathering...
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...29th, 2013 Angela Lucente Planning For People Job analysis is an important process, any organization used to use it in order to collect information and data about required skills, level of education, work environment, responsibilities, and the duties to create a job description, recruiting plans, and performance development planning (Susan M. Heatfield, 2013). Once job analyses are updated as described, a summary of the results is normally prepared in writing in the form of a job description (Wayne F. Cascio, 2010). According to my reading chapter five about job analysis process. There are some topics I felt comfortable with, such as alternative perspectives on jobs. This topic add to my knowledge many information and explained how jobs are important to organizations, what is the highly unusual jobs that some organizations required it, and distinguish job analysis form job design (Wayne F. Cascio, 2010). On the other hand, I struggled with topic job requirements because there are many methods created in order to study job requirements and none of them alone is sufficient. Thus, it is essential to integrate this methods to obtain the results of the tasks and duties of a job (Wayne F. Cascio, 2010). It is not that easy to implement the methods of job analysis, such as job performance, observation, interview, critical incidents, and structured questionnaire, those are the most five common methods of job analysis and each one of those takes time and effort to achieve desirable...
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...------------------------------------------------- Running header: Job Analysis Methods ------------------------------------------------- Abstract Examination of different methods utilized to create a comprehensive job analysis, including advantages and disadvantages of all approaches. There are several methods that can be utilized to create a comprehensive job analysis. A job analysis provides a better understanding of the positions within an organization, which will allow the recruitment process to be more focused, consistent and thorough. The first method that can be employed to create an effective job analysis is the Critical Incidents Technique. This technique identifies circumstances that arise in a current position, what action was taken, and the consequences of the action, to identify the effective and ineffective behaviors in job performance. These critical situations are documented by interviewing former jobholders, supervisors, or by reviewing documents and logs from the job. Job duties are examined, and then critical incidents are identified to determine poor or good performance issues related to a specific job requirement. This technique is useful for covering job events that may not be covered in a general job description. Identifying atypical circumstances that may arise in a position can aid in finding a candidate that would be an ideal fit. Reviewing these critical incidents also enable the recruitment process to be shaped to include more pointed questions...
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...to accomplish that soon, also technology is to expensive. Other companies building autonomous cars said that they are working on vehicles that will be able to safely make that switch. Volvo says that it expects to have its cars tested on city streets by 2020. The Google management team faced several questions. Should Google continue to invest in the technology behind self-driving cars? How could Google's core software-based and search business benefit from self-driving car technology? As large auto manufacturers began to invest in automotive technology themselves, could Google compete? Was this investment of time and resources worth it for Google? Environmental Scanning (external and internal analysis): PEST Analysis After reading the case study Google car I have used the PEST analysis model in which the following was concluded: 1. Political Factors: Government’s regulations on automobile transportation are one of the major aspects in Google's car that have legal barriers. Due to that most of the governments do not have specific laws for self-driving vehicle and there are no federal standards for autonomous cars special permission in all US states adjusted for road test. Laws need to be adapted to accidents liability for insurance purposes. 2. Economic Factors: Cost is a concern, due to the investment in technology required to be adapted to cars an estimated of $150,000 in equipment. The consumers are not willing to spend more than $3,000 for autonomous driving applications...
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