...On Thursday, September 24, 2015, my class toured Johns Hopkins Medical Centers Department of Food and Nutrition. We were greeted by Ginger, RD, who took us around various kitchens and showed us the dome. Johns Hopkins goal is to provide you with the highest quality clinical care and to make your hospital stay as comfortable as possible. As top priority of the Department of Food and Nutrition Services, they are to provide all patients with the foods they need to recover. During our visit, I learned about “At Your Request Room Service Dining,” which provides a variety of food choices to improve your health and wellness. Their mission statement is “proudly serving sustainable seafood, antibiotic and hormone free poultry, cage free eggs, local and sustainable produce and homemade recipes.” At Your Request Room Service Dining allows patients to order meals by dialing 2-Food between 7:00am and 6:30pm. By dialing this number, patients have to verify what floor they are on, what room they are in, and their last name. Patients are to be aware of their prescribed diet order, the menu selections they would like to order, and that their tray may take approximately 75 minutes to arrive. If a patient is diabetic, they are to place their meals at 7:00am for breakfast, 11:00am for lunch and 4:00pm for dinner. Their meals will then arrive at 8:00 for breakfast, 12:00pm for lunch, and 5:00pm for dinner. Guests meals of patients may also be ordered for family and guests at the same time as the patients;...
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...improve customer service. His/her purpose is to find ways to make the company more productive by providing effective methods in business operations. Restaurant Manager- She always wants to make sure that her staff are doing good job. Always give the best idea that can make and give. She’s not afraid of losing on inconsiderate client if she knows that she’s on the right position. Sales Manager- Responsible in recruiting and training sales staff, setting budgets/targets, liaising with other line managers, reporting back to senior managers. Assistant Restaurant Manager- Responsible for maintaining smooth operations within the dining room and bar open during the restaurant’s hour. Customer satisfaction is her primary goal. When the restaurant manager is not in the restaurant, she is the one who takes place the responsibilities. Account Manager- Account managers often work in the advertising, publishing and telecommunications or even the soft industry. The duties and responsibilities include the calling on clients, assessing their needs, processing the invoices and handling of any client’s questions and suggestions. Account Executive- involves providing an ongoing connection with the clients design to the executive. This may involve acting as the advocate for the client in the company, ensuring that the customer is receiving the care promised at the time the business relationship was established. Purchasing Manager- Evaluate the suppliers based on cost, quality, service, availability...
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...Food is the first necessity of the people ——current trends of food services. 1. Introduction: As we all know that it's important for everyone to have three meals everyday, not only food can fill your hungry feelings, but also can offer people’s needed nutrients. While, that’s the way people used to think about the food, simple and brief, with the development of people’s daily lives, they change their mind about the food and food services. “Restraurants offer a place to relax and enjoy the company of family, friends, colleagues, and business associates, to restore our energy level before heading off to the next class or engagement (introduction to hospitality P202). As recent report shows that people increased their spending on food and their services, it indicates that the quantity of food is no longer be the first thing of people think about their eating, while, the percentage of people think about the quality grows up dramatically. For the following of this research paper, we will see that the current trends of food services, for both food itself and how to be a good managers to run the restaurant. And then we will sooner realize the changes of many parts of food services and how they reflect people’s living styles changes. 2. Summary of Articles: Currently, the restaurant accounts for four percent of the U.S. gross domestic product and is the nation’s second largest employer next to the Federal government...
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...Aa The Food processing industry has an important role to play in linking the farmers to the final consumers in the domestic as well as the international markets. Food processing combined with marketing has the potential of solving the basic problems of agricultural surpluses, wastages, rural jobs, and better remuneration to the growers. In the next ten years, food production is expected to double. These produces, if processed and marketed smartly, can make India a leading food supplier of the world. India with a population of 1.08 billion (growing at about 1.70% per annum) provides a large and growing market for food products. Food products are the single largest component of private consumption expenditure, accounting for as much as 49.00 per cent of the total spending. Furthermore, the upward mobility of income classes and increasing need for convenience and hygiene is driving demand for (a) perishables and non food staples and (b) processed foods. Also, eating out is a booming practice in urban India and processed foods are accepted as alternative to the home cooked food because of the convenience it offers. Also, with the globalization of trade and availability of high speed logistics, food retailers in developed countries are sourcing an year-round supply of fruits and vegetables from developing countries. Thus, both for local consumption as well for export there is a year round opportunity for fruits and vegetables, meat and poultry products and ready-to-eat...
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...Critical Thinking Skills-Food Service Problem After visiting North High School from the Torrance Unified School District (TUSD), I noticed that there was an opportunity to save the leftover food instead of throwing it away. At North High school the students have an option of choosing a variety of products salads, wraps, hamburgers, pizzas, pastas and more. On January 8th, I noticed that when lunch time is almost over, if any food items are already served on the boats, they get placed in front of the line so that late students can go and grab one. Once lunches are placed on a boat, they cannot go back to where it came from. I noticed that as soon as lunch was officially over, they were thrown away. Those 10-12 meals were perfectly fresh and safe to eat. Cafeteria staff could have the option of taking them home or donated...
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...What is your industry? Accommodation and Food Services Environmental Force Issues Competitive I used to think that restaurants are just opening their doors waiting for customers. But in fact, if you want to make a restaurant popular, you have to be very serious about quality management. The reasons people go out to eat are food and dining environment. They refer to the quality of food and quality of services and beautification. Since restaurants build their reputation on word of mouth, they have to keep customers’ satisfaction on both aspects. To ensure the quality of food, a restaurant keeps their eyes on the cooking materials, the skills of chefs, and the cleanness of the kitchen. In addition, the tastes of dishes have to adjust based on customers’ needs. On the other hand, the quality of decoration and services can distinguish a restaurant from other competitors. Every experience for customers is crucial and his employees should try their best to make the experience wonderful. Cultural, Demographic and Social Trends The challenge to keep up with ever-changing consumer habits is critical for a successful restaurant business. Pressure to improve the nutritional value of restaurant cost will play a big role in the restaurant industry. Another growing influence on the industry is the rapid growth of different heritages in the United States will continue to drive demand for more ethnically diverse foods. Technology We are seeing iPads as menus invade the kitchen...
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...An Assignment on Service Marketing Prospect: Mobile Food Court Service Submittted to, Dr. Serajul Hoque Professor Department of marketing Faculty of Business studies, University of Dhaka Submitted by, Khoundaker Mazhaul Islam Roll – 155, Section – A Batch – 14th Department of marketing Faculty of Business studies, University of Dhaka Date of submission: 23/07/2012 INTRODUCTION: Mobile Food Courts have long been based on the simple concept of bringing quality food to people in areas where there are not many other food choices. Now it is also about bringing cost-friendly options to places where there are other food choices. Faster service and lower prices allow it to compete with brick-and-mortar eateries. Mobile food trucks serve food to customers in parks, stadiums, festivals and other public venues. Starting a mobile food truck business is similar to running other types of food establishments. A passion for food, the skills to provide quality customer service and the ability to adhere to local health regulations can help for running a successful business. The types of food sold in mobile food trucks include sandwiches, burgers, fuchkaa, hot dogs, salads and side items, such as french fries and onion rings. To succeed, ones need to serve good, in some areas perhaps even unique, food and maintain the highest levels of cleanliness Picture: Mobile food court History of mobile food Court After the American Civil War, there was a mass expansion...
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...Chick-fil-A: Great Food, Better Service. Chicken and the Cost to Growers Chick-fil-A is much more than a restaurant that serves good chicken, it is my sanctuary and a part of who I am. Being welcomed with a smile, as soon as I enter the doors, instantly makes my day better. Chick-fil-A prides itself in taking care of the customer. I am on a first name basis with the breakfast, lunch and dinner shift at my local branch. Chick-fil-A, founded by S. Truett Cathy stays true to its core purpose: “To have a positive influence on all who come in contact with Chick-fil-A” (Cathy 124). Throughout my time with Chick-fil-A I always found this to be true. Chick-fil-A’s quality of food, along with their quality of service, is shifting the industry of fast food all together by emphasizing how important living out the vision of your company is. Lessons and Principles S. Truett Cathy grew up watching his mother put a lot of effort into ensuring every one she cooked for would be incredibly satisfied with the meal (Cathy 15). At a young age Truett was in charge of building a newspaper route. He found that the key to his paper route success was “to take care of the customer” (Cathy 24). To do this he had to deliver the papers regardless of the circumstances (Cathy 24). Truett also found that “it’s always easier to keep a customer than to replace one”, and therefore he would treat every single customer like the most important one (Cathy 26). These two lessons influenced his restaurant...
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...Food Service Training Karen Hill 01/20/2015 NS205 Kaplan University Introduction Today I will be discussing how to train a new employee in a restaurant. I will also discuss why training is important, as well as what type of training is sufficient. There are many different types of training methods some use technology, other use books, and hands on training. After reading my food service training discussion you will know how to properly train your employees. Training employees profoundly is essential for any successful business. Food service is a customer contact intensive business with many obstacles. Employees need to pay attention to customer demands. If you train you employees to display the personality of your establishment you will have a high volume of customers. In the restaurant business it is all about the quality and speed of service. Staff must manage the force effectively and training will help your business achieve its goal. There is no right or wrong way to train your employees. So let’s discuss different training methods that will work. “Shadowing is an interpersonal form of demonstration.” When using the shadowing method your trainee will follow a long time employee of yours around for a few days. This helps the trainee get a feel for what to expect as well as gives them a chance to experience real life situations. I like this method because once the trainee feels they are comfortable enough they can make an attempt to help a customer. Also, this method...
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...of Science and Education Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments Ala`a Nimer AbuKhalifeh1 & Ahmad Puad Mat Som1 1 School of Housing, Building and Planning, Universiti Sains Malaysia, Penang, Malaysia Correspondence: Ala`a Nimer AbuKhalifeh, School of Housing, Building and Planning, Universiti Sains Malaysia, Penang, Malaysia. Tel: 60-4-653-3741. E-mail: ana11_hbp046@student.usm.my Received: March 8, 2012 Accepted: May 15, 2012 Online Published: July 16, 2012 doi:10.5539/ijbm.v7n14p135 Abstract URL: http://dx.doi.org/10.5539/ijbm.v7n14p135 Service quality has been an important subject of research involving food and beverage (F&B) departments of hotels. Despite a substantial number of studies on service quality, the reasons why guests revisit a hotel and why a high-quality service from the F&B department is needed have remained unanswered. This paper aims to review existing literature on service quality management in the F&B departments of hotels, its process, and the effective service quality management framework. This paper discusses famous models, and explains Parasuraman’s dimensional framework of service quality management in the area of F&B and its application to the hotel industry. The conceptual paper suggests application of the dimensional model in the F&B department and encourages hotels to improve its management to better satisfy their guests. Keywords: service quality, hotel industry, parasuraman...
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...UNIT 26: PLANNING AND MANAGING FOOD PRODUCTION AND BEVERAGE SERVICE Get assignment help for this unit at assignmenthelpuk@yahoo.com LO1 Understand different systems and equipment used for the volume of food production and beverage delivery in different contexts Systems: manufacturing; traditional; sous-vide; cook-chill/freeze; cook-to-order; batch; centralised; pre-prepared; individual; multi-portion; communications; technology; applications; operational/management requirements; reporting procedures Equipment: specialist; volume; equipment specifications; economics; ergonomics; integration; maintenance and ‘down time’ Contexts: types eg contract catering, events catering, conference and banqueting https://www.blogger.com/blogger.g?blogID=5649485182751853952#editor/src=sidebar LO2 Understand purchasing management for materials, commodities, beverages and equipment Supplier: contract; purchasing specification; monitoring; vendor ratings; implications for organisation Factors influencing choice: factors eg capacity, production issues, reliability, transportation and delivery, discounts, technology applications, contingency arrangements Materials, commodities and equipment: branded/non-labelled; customised; quality; availability; delivery LO3 Be able to produce and critically assess food and beverage preparation plans Plans: staffing levels and abilities; resource issues eg physical, financial; planning meeting Methodology: production schedules and methods; consistency...
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...Kudler Fine Foods Service Request SR-kf-013 BSA375 Business Systems Development Abstract Kudler Fine Foods, an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has an expressed interest in the development of a Frequent Shopper Program to enable enhanced information management by tracking customer-purchasing practices. The information collected regarding customer purchase behaviors through the Frequent Shopper Program will improve the quality of Kudler Fine Foods’ product lines and reduce the quantities of perishables discarded. To increase revenue and customer loyalty, and as an alternative to providing discounts, Kudler Fine Foods has partnered with a loyalty points program to offer incentives for customer loyalty in the form of high-end rewards for shopping at Kudler Fine Foods. Customers will earn points with every purchase, redeemable for high-value gift items such as first-class airline upgrades, and other specialty items (Apollo Group, Inc., 2007). Facilitating this effort will require systems planning and selection as well as current and proposed systems analysis and design, in conjunction with systems implementation and integration, training, operations, and maintenance. Kudler Fine Foods Service Request SR-kf-013 Initiatives Outline Kathy Kudler, the founder of Kudler Fine Foods, opened her first gourmet food shop in 2003. Since that time, two additional stores have opened, and other locations in Carlsbad...
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...Kudler Fine Foods Service Request SR-kf-013 BSA375 Business Systems Development Abstract Kudler Fine Foods, an upscale specialty gourmet foods shop with three locations (La Jolla, Del Mar and Encinitas), has an expressed interest in the development of a Frequent Shopper Program to enable enhanced information management by tracking customer-purchasing practices. The information collected regarding customer purchase behaviors through the Frequent Shopper Program will improve the quality of Kudler Fine Foods’ product lines and reduce the quantities of perishables discarded. To increase revenue and customer loyalty, and as an alternative to providing discounts, Kudler Fine Foods has partnered with a loyalty points program to offer incentives for customer loyalty in the form of high-end rewards for shopping at Kudler Fine Foods. Customers will earn points with every purchase, redeemable for high-value gift items such as first-class airline upgrades, and other specialty items (Apollo Group, Inc., 2007). Facilitating this effort will require systems planning and selection as well as current and proposed systems analysis and design, in conjunction with systems implementation and integration, training, operations, and maintenance. Kudler Fine Foods Service Request SR-kf-013 Initiatives Outline Kathy Kudler, the founder of Kudler Fine Foods, opened her first gourmet food shop in 2003. Since that time, two additional stores have opened, and other locations in Carlsbad...
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...Learning Team C Week Five Assignment Score Sheet TEAM This is a very good attempt at putting together a system concept for the Kudler Fine Food project. You presented a clear definition of what the Kudler Fine Food Frequent Shopper project was to look like. However, there are some areas that you need to reconsider. I enjoyed reading your paper. General comments: See my comments in your paper. You need to do a thorough review of grammar and spelling. - Grammar, spelling, and/or sentence structure errors detracted from this write up. See my comments in the paper. You need to do a better job at proofing your work for grammar and spelling errors. Take advantage of the Center for Writing Excellence tools. This paper had several APA Style errors. I have indicated in red on this score sheet those sections that did not earn maximum points. I have included my comments in your paper. A commented copy of your paper follows these comments and the scoring matrix. Comments in red text or highlighted in green are deficient. Disregard comments highlighted in yellow – my marking used for grading or gray – information I copied from a different area of your paper. Let me know if you have any questions. Disregard highlights in yellow. I use these to track through your papers. |Subject |Points |Points Earned | | ...
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...CONSUMER FOODSERVICE IN MALAYSIA Euromonitor International October 2012 CONSUMER FOODSERVICE IN MALAYSIA Passport I LIST OF CONTENTS AND TABLES Executive Summary ..................................................................................................................... 1 Malaysians Spend More on Foodservice .................................................................................. 1 Increases in Prices Hit Consumers ........................................................................................... 1 Multinational Brands Maintain the Top Positions, But Local Companies Progress Well ........... 1 Increasing Trend of Dining Out ................................................................................................. 1 Positive Outlook for Multinational and Local Foodservice Companies...................................... 2 Key Trends and Developments .................................................................................................... 2 Rising Prices Affect Consumer Confidence .............................................................................. 2 Government and Private Sector Inject Growth Into Foodservice .............................................. 3 Healthier Choices for Consumers in Restaurants ..................................................................... 5 Foodservice Companies Compete for Customers Through Online Coupon Giveaways........... 6 Tackling Halal Issues in 2011 ....................
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