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How May I Help You

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Submitted By apost90
Words 1940
Pages 8
How May I Help You
Amanda Post
Grand Canyon University: ENT 435
December 20, 2013

How May I Help You The restaurant and food service industry is a very unique commerce that encompasses the likes of many different trades into one situation. Within the restaurant business there are managerial trades, culinary trades, service trades, financial trades, as well as many other micro-trades. Each of these stated vocations work together to provide an enjoyable and quality experience for the consumers who patronize the establishment. Post 79 is an established restaurant that strives to provide a superior experience to its patrons. There are many areas in which Post 79 can improve the customers’ encounter through innovative changes. One of these innovations that could enhance the consumers’ encounter is introducing technology at the tables through the placement of tablet devices in which the consumer can choose to interact with their servers, view the food and drink options, leave feedback, pay for their meals, as well as use it to listen to music or surf the web.
Opportunity
In America today people have become preoccupied with technology and all that it can do for an individual. Apple’s quarterly revenue rose 26% and rang in at $37.5 billion in September 2013 (Apple Press Info, 2013). IBM, which is a technology giant that provides software to businesses across the globe, has shown nearly an 11% earnings growth in 2013 (NASDAQ, 2013). Although not everyone may desire to incorporate this into their dining experience, there is a large amount of people that would and it could actually open the door to a whole different crowd. Bringing an established organization into the present and preparing them for the future takes a very gentle touch. It is important to not alienate the conventional customers that are already satisfied with the way things are while at the same

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