...Riordan Human Resources Service Request BSA/375 9/23/2013 Chief Operating Officer Hugh McCauley has submitted a service request to acquire software that unifies the operations of Human Resources. Currently implemented is an HRIS which is disjointed, using multiple formats and platforms that are stored locally and not in a centralized database. This organizational structure causes delays in data processing, report generation, information acquisition, and decision making. The organizational chaos immediately creates issues and unnecessary work load on the Human Resources staff and their superiors they report to, such as the Hugh McCauley. The first task in defining software feature requirements is speaking with the Human Resource department, payroll, accounting, legal, and upper level management. Each of these roles requires specific forms of information generated by the Human Resources department. The software performs functions based on processes, which are created from specific information needs. Creating software that makes the client (Riordan Manufacturing) happy means understanding their business processes & how this information needs to interact between each role within the company. A report generated by payroll that passes through human resources, then to the chief operating officer may go through several modifications as data is processed, added, and removed. The methods used to gather specific requirements for software processes include personal interviews...
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...Riordan HR Request Service Request SR-rm-022 Janet Chase BSA 375 February 11, 2013 Karen Knox Riordan Manufacturing Service Request SR-rm-022 Hugh McCauley, Riordan’s Chief Operating Officer, submitted Service Request SR-rm-022. In his request, he specifies a need to centralize the company’s human resources functions. With the “more sophisticated, state-of-the art, information systems” (Apollo Group, 2013, p. 1), Riordan desires an integration of all human resources tools into one platform. Completion date is set for six months allowing the new system to be in place by the beginning of the second quarter. The scope of this project will follow the System Classic Life Cycle (SCLC) Model. This model allows Riordan to complete this project in stages with the results of one stage aiding the completion of the next stage. High-level Scope: Deliverables (Mochal, 2007) The outcome of this project will integrate the human resources systems into one application. An analysis of this system will define the business requirements for the new system. Based on that definition a team will create a detailed system design and a project implementation plan to be put in place. High-level Scope: Boundaries This project will affect the human resources department of all Riordan plant locations. All other departments are out of scope. Low-level Scope: Process In an effort to fulfill the request in the short amount of time given, an analysis of the current system and needs for the...
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...Riordan Manufacturing Service Request SR-rm-022: Analyze HR System Tshombre Carter BSA310-Business Systems August 13, 2013 Susan Peterson Introduction In this paper I will describe each of the key stakeholders or stakeholder groups in Riordan Manufacturing who should provide requirements for the service request, describe two separate information gathering techniques that should be used during the proposed project identify two factors that are necessary to ensure that the information required for the project is gathered successfully, define the scope of the project by specifying business functions that will be included in the project describe the project’s operational, technical, and economic feasibility areas that are examined in the SDLC analysis phase summary of the main points of the entire paper. Service Request Riordan Manufacturing placed a service request for all locations to review existing business systems. All areas within the organization are using various business systems; all of which represent challenges. The organization needs to identify problem areas and integrate solutions. The current systems differ at each location creating compatibility issues; the Michigan plant's application system developer is no longer in business leaving no access to updates or troubleshooting. San Jose accounting application contains no source code eliminating the ability to modify the program. Scope Riordan Manufacturing has many issues regarding...
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...Service Request SR-rm-004 - Analyze HR System – Part 1 University of Phoenix BSA/375 Fundamentals of Business Systems Development Your Instructor’s Name Date: The Human Resource Management department is arguably the most fundamental when it comes to the proper running of any organization, whether public or private. Riordan Manufacturing Inc. is essentially not an exception in this. With the current advancements in technology, the corporate world has maintained a lead in innovation as well as adaptability to change. Corporations are setting new standards by the day in a variety of fields, from manufacturing to customer care. A company’s human capital is its most valuable asset. In light of this fact, Riordan Manufacturing has undertaken to incorporate an automatic human resource management (monitoring, evaluation and control) technique based on the Human Resource Information System platform. The aim is to solely enhance the efficiency of employees in all their undertakings, more specifically in their bid to satisfy clients. The personnel bases covered by this system are extensive, ranging from high-level employees to the rank-and-file workers. Every arm of the organization is of vital importance since they all operate interdependently within the same organizational framework. The functioning of one part of the organization depends exclusively on the progress of another. It is therefore important to ensure that the entire organizational...
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...| Coastline Systems Consulting Phone: 555-555-5555 Fax:555-555-5555 | | DATE OF REQUEST | SERVICE REQUESTED FOR DEPARTMENT(S) | 11/2/2011 | Tech Support / IT consultants | SUBMITTED BY (key user contact) | EXECUTIVE SPONSOR (funding authority) | Name Douglas Davies | Name Peter Charles | Title Web Programmer | Title President / Analyst | Office Coastline office | Office Coastline Office | Phone 555-555-5555 | Phone 555-555-5555 | TYPE OF SERVICE REQUESTED: Information Strategy Planning Existing Application Enhancement Business Process Analysis and Redesign Existing Application Maintenance (problem fix) New Application Development Not Sure Other (please specify ____________________________________________________________ ___________ BRIEF STATEMENT OF PROBLEM, OPPORTUNITY, OR DIRECTIVE (attach additional documentation as necessary)The company is unable to adequately keep track of their client’s hardware and software configurations.Tech Support is unable to access information from home. This causes them to be unable to fully support their clients in the fieldClients are unable to enter service requestTechs are unable to track hardware installationsConsultants are unaware of any work previously done on a prior job. | BRIEF STATEMENT OF EXPECTED SOLUTION A new system is to be created, both responsive to clients and helpful to technicians, that allows techs to access and update data and software...
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...Testing * Added namespace: WEBH* | CBeynon | October 2011 | 1.8 | * Changed dates to October 2011 * Updated with comments from LO * Prepped for national release | CBeynon | 10/25/2011 | 1.9 | Made corrections per PM review | CBeynon | Table of Contents Introduction 1 Documentation 2 Administrator Role in WebHR 3 Appointment of a WebHR Administrator 3 Responsibilities of a WebHR Administrator 4 Recommendation from WebHR 4 User Assignments in WebHR 5 WebHR Customer Edition 6 WebHR Automated HR Edition 6 Administrator Menus in the HR Edition 7 PAID Menu 9 System Menu for HRIS Staff only 13 Users>Roles Option for WebHR Administrators only 14 Troubleshooting 17 Update User Profile 17 Cannot Access the Application 17 Cannot View the SF-52 to Approve 18 Cannot Find Appropriate Employee 18 Error Management 19 Session Expiring 20 Glossary 21 Appendix 30 Sort Columns 30 WebHR Icons 30 Sample of an SF-52 – Request for Personnel Action 32 Sample of a Completed...
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...Recruitment Services Service Specifications Document Revision History |Version |Date |Prepared by |Comments | |1.1 |22/10/2012 |L Dawson |Draft prepared for Statewide Recruitment Services transition to Hospital and Health Services 2012 | Contents |Summary of Service Items |4 | |Definitions and Acronyms |5 | |Detail of Service Items: | | |Workforce and Job Design |6 | |Options to Fill Vacancy |6 | |Advertising |8 | |Process applications |11 | |Selection ...
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... and go into Riordan Manufacturing’s service request from their COO, Hugh McCauley and his request for a more sophisticated, state-of-the art, information systems technology within their Human Resources department which will encompass all plant locations. A detailed project timeline will be drafted to encompass the service request and detail out the project approach and specifics of meeting its requirements. Company Riordan Manufacturing, Inc. was founded by Dr. Riordan, a professor of chemistry, who had obtained several patents relative to processing polymers into high tensile strength plastic substrates. Originally is started in 1991 as Riordan Plastics, Inc because of the commercial applications of Dr. Riordan patents. The company's focus on research and development and licensing of its existing patents led to a venture capital in 1992 to purchase a fan manufacturing plant in Pontiac, MI. That was when the name was changed to "Riordan Manufacturing, Inc." In 1993, another manufacturing plant in Albany, GA was acquired to produce plastic beverage containers. And in 2000, Riordan opened a new manufacturing facility in China. Their entire fan manufacturing operation moved from Michigan to China to leave the Pontiac, Michigan facility to retool for the manufacturing of custom plastic parts. Request and Scope On November 28, 2011, Hugh McCauley, COO, of Riordan Manufacturing wanted to meet to discuss and analyze Riordan’s HR system and integrate the existing variety...
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...CIPD Professional Maps cover the technical element of professional competence and behaviours required by HR professionals to carry out their activities. They describe what you need, what you need to know and how you need to do it within each professional area of the four bands of professional competence. It sets out comprehensively how HR adds the greatest sustained value to the organisation it operates in, now and future. There are two core areas to the map; Insights, Strategy and Solutions – Understand the organisation and its context and use these insights to tailor strategies and solutions to meet current and future organisational needs. HR professionals work to make these time independent. Leading HR – this area acts as role model leader, minimising the contribution that HR or your specialist function makes throughout the organisation. This can be done through your own efforts and through supporting, developing and measuring others across the organisation. There are 8 professional areas; Organisational Design - ensures the organisation is appropriately designed to deliver organisational objectives, both short and long term. Organisational Development - a systematic approach to improving organisational effectiveness, e.g. one that aligns strategy, people and processes. Resourcing and Talent Planning - ensure the organisation is able to identify and attract key people with capabilities to create competitive advantage, and that it actively manages an appropriate...
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...Case Study of Bowden Brake Service HRM 505-OL Marygroove College By: Victoria Flanders Thursday September 25, 2014 Case Study #1 Bowden Brake Service Problem/Issue Statement Should local finance institutions lend the money to Jim to expand his business? The owner, Jim Bowden, has been denied by the local finance institutions for loan in order to expand his business. Executive Summary *Assumptions were made and are presented in Appendix A* The owner, Jim Bowden owns a brake service shop. His business specialized in fixing car brakes and possible other repairs. Jim is seeking to expand his business, the owner had fill out financial form in the local finance institutions. Jim appeared to be very furious at the local finance institutions. As it turns out, all the finance institutions turned down his request for loan. Since his requests were turned down, Jim is unable to expand his business. The local finance institutions had recommended for the owner to look into ratio analysis. The problem is, both the bookkeeper and accountant are on vacation during the time of need. Jim is clueless about ratio analysis and is frustrated. There is a Human Resource Manager who was hired several months ago. This HR Manager had some training in managerial finance. The HR Manager offered to help the owner figure out the finance. At first, the owner felt skeptical because he did not think HR would know anything about finance. When the HR Manger discovered Jim needed a ratio analysis...
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...SAP Solution Brief SAP Business Suite SAP ERP Objectives Solution Benefits Quick Facts Empowering Employees with Employee Self-Service in SAP® ERP Objectives Solution Benefits Quick Facts Allow employees to take more responsibility Allow employees to take more responsibility Streamline HR processes and other routine tasks. With employee selfservice in the SAP® ERP application, organizations can improve productivity by automating processes; reduce administrative costs, cycle time, and error rates; and realize a quick ROI. Employee self-service gives employees worldwide personalized access to HR data, processes, and services. This empowers both employees and managers to take more responsibility for their jobs and development. Automation boosts data accuracy by enabling employees to enter, display, and update any personal information, including bank information and emergency contacts. At their desktops or on mobile devices, employees can record hours worked, report travel expenses, request vacation or leave time, and receive workflow-driven approvals from their managers wherever they are. Viewing time, salary, and compensation statements online saves mailing costs while speeding communication. Requests for support for completing countryspecific tax information can also be managed online. Interactive forms can help guide employees through processes. After filling out a form, the employee sends it to the responsible manager. On approval, the form...
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...Family and Medical Leave Request The purpose of this document is to provide information for employees to request family and medical leave. The document includes: Page 1 - Employee Instructions - how to request family and medical leave Page 2 & 3 - Family and Medical Leave Request form Additional information regarding family and medical leave is available on WINHR on the Life & Disability page in the Review Your Benefits section. Employee Instructions: 1. Review the following Family and Medical Leave (FMLA) information on WINHR. Go to the HR Central page and click the Policies link under the Policies section. a. b. FMLA - Employee Rights and Responsibilities c. 2. FMLA - Employee Rights and Obligations Under Nissan's Policies FMLA - Family and Medical Leave Act (Policy H-104) If a current certification is not on file, submit the appropriate Healthcare Certification Form. a. Certification is required to determine if the leave will be designated as FMLA b. The certification form(s) are available on WINHR i. ii. c. 3. Certification of Healthcare Provider for Employee Certification of Healthcare Provider for Family Member. The form must be completed by a certified healthcare provider and submitted within 15 calendar days of the request. Complete and submit the Family Medical Leave Request form (page 2 & 3 of this document). a. Please note the deadline associated with submitting your request. i. ii. 4. Foreseeable - 30 days prior to the Family and Medical Leave absence...
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...Service Request SR-rm-022 By: Tammy Samooj BSA/375 October 13, 2014 Riordan Manufacturing is a worldwide Manufacturing company that employs 550 employees. It projects an annual income earnings of $46 million. Their plant that is operating in Albany, GA, produces plastic containers for beverages. Their plant that is located in Pontiac, MI, that produces plastic custom parts, whereas, the plant in Hangzhou, China produces plastic parts for fans. In San Jose, CA Riordan has its corporate office. The research and development office is located in their corporate office in San Jose, CA. Their Parent Company is Riordan Industries, INC. Riordan Industries, INC. is known as a Fortune 1000 company, which has revenues in excess of $1billion. (Apollo Group, 2013) Mr. Hugh McCouley, COO of Roirdan Manufacturing has issued a service request, SR-rm-022, stating he would like to be able to take advantage of state-of-the art, sophisticated information technology within their Human Resource Department. Mr. McCouley is desiring to integrate his existing HR tools into a single integrated application with using today’s existing tools within the HR system. This service request will affect all locations within the plant. The expected result of this request will define the business requirements for the development within the HR System that will support the objective. The objective is to create a system design and a project implementation plan which is required for project...
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...Service Request SR-rm-004, Part 1 Name University Of Phoenix Riordan Manufacturing is a globally renowned plastic manufacturer, with almost 550 employees all over the world. Currently, they approximately earn $46 million every year. The manufacturing firm is owned by the Riordan Industries that gather a revenue of more than $1 billion. One of the changes that Riordan Manufacturing made in their operations is the incorporation of a Service Request order, SR-rm-04 to aid them in their analysis and maintenance of their HR system. This is one of the ways that shows that the company always hopes for innovations for their Human Resource Information System. With this Service request, the company asked my team to analyze their HR System, and identify different tools that the company can adopt for their Human resource Information system. With that, we will begin this Service request by following the typical Systems Development Life Cycle (SDLC), the first step is to the analysis stage. Riordan Manufacturing named under its founder Dr. Riordan, a chemistry professor. He started the business by acquiring various patents regarding polymer processing, and turning them into high tensile strength plastic substrates (Riordan Manufacturing, 2010). Company operations officially started in 1991, and a year after, it was officially named Riordan Manufacturing Incorporated. Since then, the company started to grow as the major plastic manufacturer for plastic injection molding (Riordan Manufacturing...
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...Service Request SR-rm-022 Edwin Moreno BSA/375 May 22, 2015 Eric Secrist Riordan Manufacturing Riordan has sent a request for service with to the IT department hoping to benefit their company. The request for service involves changing the HR department for the better. Riordan wants to integrate and change the HR applications with a new state-of-the-art information system. The company wants to have the HR department to have the ability to assesses resources and tools all in one application. Who are stakeholders? In the IT and business field, the stakeholders can be many different people. Talks of tech have a great definition of stakeholders stating that: "Any person who has interests in an existing or proposed information system. Stakeholders may include both technical and non-technical workers. They also may be the internal ones or may be the external one.”( The Players of an Information System, 2013) In our project with Riordan, the stakeholders are can be the HR department managers, the owner of the company, Or even the top investors of the company its self. Anyone interested in the production and the improvement of the new integrated application system. The Project Scope The Project definition is identifying the problem. The project scope and the feasibility study are both part of the analysis stage of the system development life-cycle. As the saying goes "the problem well stated is half solved". Tim Bryce wisely said: "It is also...
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