...Language an important factor in multinationals: The impact of language across cross-cultural leadership, management and communication Abstract The purpose of this literature review is to analyze the impact of language on various leadership and management contexts in multinational organizations which operates across different cultures. This paper examines the extent of literature which have focused on the study of language and its impact on activities concerned with leadership and management in multinationals. The main focus being the impact on headquarter and subsidiary communication, knowledge sharing and management contexts, this paper details the literature which suggest that multinationals would be better off by focusing on language and developing language policies which better suit its nature rather than taking language as a granted factor. The objective of this paper is to conclude that language difference across different cultures can no longer be left unattended as its as various implication internally as well as externally for corporations which are operating with different cultures and different languages. Keywords: Language, MNC, multinationals, leadership, management, communication, knowledge sharing, language policy Introduction The growing integration of companies from all around the globe is increasing the race towards a global village. Companies that operate beyond borders are the most influential of them all. Multinational companies are crossing their national...
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...inconsistent messages – meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case? Bob is a 27-year old who is a foodservice manager at a casual dining restaurant. Bob is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Bob is Serve Safe certified and tries his best to keep up with food safety issues in the kitchen but he admits it’s not easy. Employees receive “on the job training” about food safety basics (for example, appropriate hygiene and handwashing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Bob in his food safety efforts because they know if a food safety outbreak were ever linked to their restaurant; it would likely put them out of business. Still, the owners note there are additional...
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...Barriers to Communication ------------------------------------------------- Barriers to communication General Communications | Interpersonal communications | Written communications | Cultural * The same words can mean in different things to people from the different cultures * Different language and accent, difficult to understand each other * Cultural background, some people may shy to communicate when others are open. * Different religion, Religious views impact the way one thinks and can lead to differences of opinion.Sometimes, a person may feel uncomfortable communicating with people from other religions * Culture influences one's personality and the persona in turn impacts the way one thinks, behaves and communicates. For example, egoistic people may keep themselves away from communicating with the others around * People with different cultural backgrounds look at some things in a different way * Different cultures express their views and communicate differently | Body language * Body language can show how the person is feeling * When you do a presentation without having an eye contact with the audience can act as a poor body language. * Crossing arms means that person is nervous or being defensive * If the person is checking time or looking at the wall this could mean that person is bored, this could be a barrier because person isn’t communicating * Body language helps people see what you are saying as it is important to use...
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...and threatens an optimum level of care health care professionals are sworn to strive towards. Language barriers and mediated conversations hinder communication and foster an environment filled with confusion and apprehension. This essay reviews a scenario featuring a health care team’s disregard for communication barriers and its impact on an Iranian man diagnosed with cancer. Recommendations are offered on traditional American College of Healthcare Executives (ACHE) approaches to cross cultural medicine as they apply to this scenario. The ultimate objective is for health care providers and administrators to be aware of the possible impacts elicited by the lack of attention to language barriers and to provide approaches to combat these obstructions of quality health care. Keywords: cross-cultural medicine, cultural miscommunication, cultural awareness Lost in Translation Hospitals in the United States are not restricted to serving a single language population or culture. Many medical professionals consider cultural barriers a hindrance and do not make time to familiarize themselves with other cultures before providing care. This unawareness results in ethical dilemmas that question autonomy of the patient and does not promote beneficence. First, this essay examines violations of basic ethical principles as related to Mr. Tabrtizi. Next, the writer addresses the impact of cross-cultural...
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...------------------------------------------------- Barriers to communication General Communications | Interpersonal communications | Written communications | Cultural * The same words can mean in different things to people from the different cultures * Different language and accent, difficult to understand each other * Cultural background, some people may shy to communicate when others are open. * Different religion, Religious views impact the way one thinks and can lead to differences of opinion.Sometimes, a person may feel uncomfortable communicating with people from other religions * Culture influences one's personality and the persona in turn impacts the way one thinks, behaves and communicates. For example, egoistic people may keep themselves away from communicating with the others around * People with different cultural backgrounds look at some things in a different way * Different cultures express their views and communicate differently | Body language * Body language can show how the person is feeling * When you do a presentation without having an eye contact with the audience can act as a poor body language. * Crossing arms means that person is nervous or being defensive * If the person is checking time or looking at the wall this could mean that person is bored, this could be a barrier because person isn’t communicating * Body language helps people see what you are saying as it is important to use body language * Stress management is an important...
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...Funny in Farsi Synthesis Theoretical neuroscientist Jeff Hawkins once said: "In grade school, I was taught that the United States is a melting pot. People from all over the world come here for freedom and to pursue a better life. They arrive with next to nothing, work incredibly hard, learn a new language and new customs, and in a generation, they become an integral part of our amazing nation." Firoozeh Dumas' memoir, Funny in Farsi, Pat Mora's poem "Legal Alien,” Anand Giridharadas Ted Talk “A tale of two Americas. And the mini-mart where they collided” and Richard Crowson’s political cartoon, “Great American Melting Pot,” all explain the hardships that lie within becoming a full-fledged American citizen. Gaining your legal documented citizenship...
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...and title | BTEC National Subsidiary Diploma in IT | Unit 1 - Communication and Employability Skills for IT | Learner name | Assessor name | | Jenni Coles | Date issued | Hand in deadline | Submitted on | 25 September 2014 | 10 October 2014 | | Assignment title | Part B – Promoting communication and employability skills | In this assessment you will have opportunities to provide evidence against the following criteria: | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P2 | Explain the principles of effective communication | | 2 | | Automated presentation | P3M1 | Discuss potential barriers to effective communicationExplain mechanisms that can reduce the impact of communication barriers | | 3 | | Series of posters | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | Assignment brief – QCF BTEC Assignment brief Qualification | BTEC National Subsidiary Diploma in IT | Unit number and title | Unit 1 - Communication and Employability Skills for IT | Assessor name | Jenni Coles | Date issued | 29 September 2014 | Hand in deadline | 10 October 2014 | | Assignment title | Part B – Promoting communication...
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...Patients who face language barriers are less likely than others to have a usual source of medical care; they engage in preventative services at lower rates; and they have an increased risk of non-adherence to medication (Patel, 2014). This alone can serve as a challenge because if there is a lack of effective communication between the two parties, a patient may be reluctant in returning to see that provider again. Overcoming a language barrier may simply consist of utilizing a translator to effectively communicate between the patient and provider. The issue that arises here is that older adults normally use their children to serve as their translators for everyday conversation. An adult may be fearful of his or her child learning about their diagnosis or answers to questions that involve risky sexual behaviors. If the adult decided to utilize another source for a translator, the patient may feel reluctant in relaying information to someone they hardly know. Beyond feeling uncomfortable it is imperative that the health care...
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...Summarize educational approaches for patients with language barriers. When speaking to a patient address the patient by their last name. As a professional watch your hand movement, your tone of voice, and facial expressions, and keep complete eye contact when discussing or educating the patient medical information. As a professional you must have patience with the person who’s having the language barrier. The medical field have pick up great technology today a translator can be available for the patient who’s having the language barrier an interpreter can increase your business for patient’s that have language barrier. Another approach for patient with language barriers to know that they are intercepting the information that they...
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...Student Name: Faiza Fatima (TP022124) Module Title: International Human Resource Management Module Code: BM025-3-3 Assignment Description: Individual Assignment Intake Number: UC3F1310 IBM Submission date: 9th January 2014 Lecturer’s Name: Han Kok Siew Table of Contents 1.0 Introduction 3 2.0 Technical Ability 4 3.0 Cross-Cultural Suitability 5 4.0 Family Requirements 6 5.0 Country/ Cultural Requirement 7 6.0 MNE Requirements………………………………………………………………………………………………………………………8 7.0 Language Barrier………………………………………………………………………………………………………………………….8 8.0 Conclusion 9 9.0 References 10 1.0 Introduction With the fast pace of globalization businesses are recognizing the need for selecting and hiring expatriate managers. It has become a key criterion for organizations in order to compete effectively in globalized environments. (Altman, 2012) describes the value of international assignments as conducting businesses and technological knowledge, developing personnel, enhancing and facilitating communication channels between headquarters and subsidiary along with introducing a synergized organizational policy throughout the organization. Expatriation is not just a milestone for individuals to explore their potential but has also raised the economic output levels of businesses in terms of increased productivity. In the article written by (Harris and Moran 1996) they state that global managers and executives have...
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...the health care system in the U.S. over the next decade. I will also include another force that I believe will impact the health care system of the nation. Lastly, I will evaluate the importance of technology in health care. 1. Identify and evaluate at least three (3) forces that have affected the development of the health care system in the U.S. Forces that have affected the development of the health care system in the U.S. are geography, language, and finances. One-fourth of the U.S. population lives in rural areas. Compared with urban Americans, rural residents have higher poverty rates, a larger percentage of elderly, tend to be in poorer health and face more difficulty getting to health services. The circumstance of where you live has a significant overall effect on the number of primary-care doctors, specialists, hospitals and other health resources available. In rural communities, lack of transportation and distance to an emergency room or a hospital can be important barriers to receiving prompt treatment. Specialty services, such as treatments for rare diseases or expensive diagnostic equipment, are another area where lack of available resources is a concern. According to the 2000 Census, 47 million (18%) of United States (US) residents aged five years and over speak a language other than English at home. Of those with a primary language other than English, 21.4 million (8.2% of US residents) have limited English proficiency, indicated by self-reports...
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...can have different types of disturbances. There are various factors that influence a communication process. These can be individual factors or environmental factors. Individual factors include factors related to senders and receivers. This paper is an effort to discuss one of such individual factors “Gender” in interpersonal communication process. Effective Interpersonal Communication Interpersonal communication among man woman involves various issues related to them. There are very limited studies conducte3d in order to understand difference of gender in interpersonal communication. However, with once own experience one can realize differences in the interpersonal communication. Interpersonal style and individual effectiveness can impacts information processing tendencies in them. The interpersonal style and individual effectiveness influences the overall performance of the organization. There are various Principles of Effective Communication. The Principles of Effective Communication are: * Inescapable People are always involved in some form of communication whether they want or not. When a person does not speak, the non verbal clues speak for him. Hence it is inescapable for an individual in a society. * Irreversible Once spoken, the words can’t be taken back. Hence the interpersonal communication process is irreversible. * Complicated It is a complicated process as it involves various aspects of individual and his surroundings. Senders and receivers...
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... Part one: Multiple choices: 1. __________is an essential function of Business Organizations: a. Information b. Communication c. Power d. None of the above 2. Physiological Barriers of listening are: a. Hearing impairment b. Physical conditions c. Prejudices d. All of the above 3. Which presentation tend to make you speak more quickly than usual: a. Electronic b. Oral c. Both „a‟ and „b‟ d. None of the above 4. What is the main function of Business Communication: a. Sincerity b. Positive language c. Persuasion d. Ethical standard 5. The...
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...the judicial system has changed for the better as opposed to when it was first established, there are many issues that administrators in the criminal court system face today. Throughout this paper I will discuss these issues as well as access the past, present and future impact those victims’ rights laws have on court proceedings. One of the issues the criminal courts face today is the question of whether or not the judicial system is effective due to the arising issue of language barriers. How can one legally understand their rights if they don’t understand what’s being communicated to them? Can one defend or explain themselves if they are unable to communicate? The answer is no. Language Interpretation Issues and Trends Language interpretation is an issue within the court system that has always been around. Understanding the legal system and all the many laws alone can be a confusing process for anyone. Having a language barrier just makes it that much harder to understand and/or be understood if not impossible. Although there are a variety of cultures within the United States, the primary language spoken is English. With all the different cultures that do not speak our primary language; to ensure equality of an unbiased and fair judgment, the court systems need to have readily accessible proper interpretation....
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...Journal doi: http://dx.doi.org/10.7718/iamure.v5i1.612 This Journal is produced by IAMURE Multidisciplinary Research, an ISO 9001:2008 certified by the AJA Registrars Inc. Time, Language, Culture and Attitude: Barriers to Students’ Academic Achievement HEIDI P. BANUELOS ORCID No. 0000-0001-8169-7732 umheidi.banuelos@gmail.com University of Mindanao Davao City, Philippines ANA HELENA R. LOVITOS ORCID No. 0000-0002-4624-2553 lovitos.phd@gmail.com University of Mindanao Davao City, Philippines ABSTRACT Barriers to students’ academic achievement have gained importance in educational research. The primary goal of this study was to determine the level of barriers to effective family involvement in education and student achievement of the 5 selected public elementary schools. The researcher used descriptive-correlational method using a standardized and validated questionnaire. The respondents of the study were the 86 B’laan parents of 5 public elementary schools of Kiblawan in Davao, Philippines using universal sampling. Employing mean and Pearson r as statistical tools, results showed that the level of barriers to effective family involvement to education and to the level of student achievement were both moderate. Moreover, results indicated that there is a significant relationship between the barriers to effective family involvement to education and student achievement in government primary institutions. Students had the confidence on their parents’ ability to assist them in their...
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