...What can I take away from the experience of observing this video that will help me build knowledge and self-awareness in one of the following areas: therapeutic communication; or inter-professional communication? DOCTOR EMERGENCY DEPARTMENT VIDEO * Therapeutic Communication ‘Therapeutic communication is defined as the face-to-face process of interacting that focuses on advancing the physical and emotional well-being of a patient’ (Laffan. S, 2011) and as ‘a process in which the nurse consciously influences a client or helps the client to a better understanding through verbal or nonverbal communication’ (Mosby's Medical Dictionary, 8th edition. © 2009, Elsevier.). Reflecting on the ‘Doctor Emergency Department’ video (Doctor Emergency Department), I chose to concentrate on therapeutic communication. Therapeutic Communication uses many different strategies to gain trust, demonstrate empathy and to provide the best and most comfortable care for the patient. There are also barriers involved with therapeutic communication, which will hinder healthcare. Therapeutic communication differs from our every ‘day to day’ communication between friends or family (social relationship) as it is a learned skill, that is patient focused and is beneficial to the patient. Therapeutic communication has a defined life line and the relationship will cease when the healthcare for that patient ends. Also ‘The Nursing and...
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...Task C In this task I am going to explore all of the possible barriers which may make communication ineffective. Barriers are factors which slow down the process of communication of any kind. Possible features of barriers that could occur are environmental; sensory; cultural; gender and age differences; ignoring others body language. Practices such as offloading and imposing own views; shyness; aggressiveness; lack of self-awareness and haste. Certain barriers can be prevented however, by awareness and adaptation to situations. Within most health and social care settings, situations within these features are expected, therefore preparation should be taken to identity for when they occur. The barriers which may occur include: Physical barriers which pertain to the physical distance between two people, Personal barriers which involve parts of an individual’s communication competence between those communicating, sematic barriers which involve the way in which we interoperate and understand the word used in the interaction for example ‘bimonthly’ means twice a month but the person who is listening may interpret it to ‘once a month’. Gender/age difference Cultural Ignoring others body language Environmental Barriers Barriers Offloading and imposing Own views ...
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...me to a Cantonese patient and informed me on his inability to speak English. I was not however made aware of the fact that he was unable to understand English as well. As I walked in the room, it was just me and the patient. As per normal procedure, I began by introducing myself and continued with the assessment and vital signs. “How did you sleep last night?” is a question I ask during assessment, however when I asked my patient this question, he seemed to have a puzzled look on his face. As having previously dealt with patients, I understood that it was quite possible he did not want to talk to me, felt annoyed and just wanted to go back to sleep. However, after doing assessments, I concluded...
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...Communication Opinion Paper When people ask what makes the world work, there are many answers. In my opinion, what makes the world work is communication. From the moment people are born we start to communicate with our very first scream. The screams that babies let out communicates to the world that they are alive. Our first communication to the world; however, after that communication becomes a little more complicated. This paper will look at what communication is and how effective communication is important in the world. Communication is more than just a baby screaming to let the world know they are here. In fact, most often that baby’s scream is the first communication in the health care world at the hands of a doctor or nurse. First we much understand what communication is. “Effective communication is the shared understanding of the information. It involves the shared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators” (Cheesebro, O’Connor, & Rios, 2010, p. 5). Since we have the definition of communication, how we effectively communicate is a skilled that people must master. People communicate every day when interacting with other people. So let us look at the effective ways to communicate. A person comes up to you and starts to talk to you; you in turn need to listen to what they are saying. This is a form of communication. Effectively communication means you have to process what the person is saying. To process communication...
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...Barriers to communication There are many factors which may affect an individual's ability to effectively communicate. These factors are known as communication barriers, as they prevent or interfere with the person's ability to send, receive, and/or understand a message For example visual and/or hearing impairments can act as barriers to effective communication. These barriers mean that the person has difficulty is seeing written communication, such as a letter or email, and/or hearing spoken word conversations, for example between a care worker and a patient in a day care centre when the two are discussing future care plans, leading to possible misunderstandings, or embarrassment to the person with the hearing/visual impairment and they cannot fully understand the care worker if the care worker is not aware of, or not seeing to, the persons additional needs. These needs can be seen to by speaking clearly and slowly, and/or repeating, rephrasing what has been said, to help people understand what is being said to them. Time should be given to the message receiver; so that they can digest the information they have received and think about how they want to respond. Electronic devices can also be used, such as text phones, telephone amplifiers and hearing loops, and it is important to give the individuals using the devices enough time to use it whilst communicating. An induction loop system helps deaf people hear sounds more clearly by reducing or cutting out background noise. ...
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...Finley HCA/230 - Communication Skills for Health Care Professionals 5-18-15 Instructor: Robert Feightner Cultural Differences in Communication Cultural differences in communication start with barriers involving language. Different cultures use their own language. People from South America speak Spanish and people from China speak Mandarin or Chines. The main barrier between them is the patients to understand that not everyone understands English and Western Medicine. Perception plays a big part in communication. This is especially true if you are dealing with someone who speaks a different language. You can come across as threatening or angry which may result in an uncooperative patient. Simple things such as body language and facial expressions may give someone the wrong impression. Chinese people have a different way of looking at medicine than Americans do. Chinese people use all kinds of methods to take care of themselves such as meditation and rubbing stone massages. Chinese people use a more holistic way of treating ailments without the use of drugs whenever necessary. They do have medical clinics and things of that nature in china the vast majority will try other remedies first. This type of practice may create a barrier between doctor and patient. People no matter what their origin have their own way of beliefs that may affect how they choose to receive health care. This may make it difficult for them to find a health care professional who has the same beliefs...
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...emotions that make them run away or fight back. To be assertive you would need to learn how to relax and stay calm in a tough situation. By building a relationship with a patient, a nurse could calm down a patient since she knows a lot about the patient therefore, he/she will know how to calm down the patient. A nurse would use non- verbal communication to calm down a patient also she would use verbal communication to speak with the patient and ask him/her what’s wrong. Assessment of needs – This will allow the nurses and the doctors to know what is best for the patient and how to deliver the best quality care. This strategy will make sure that the patient receives all the help that he needs and that the nurses know how to deliver the help. For example, if a patient cannot speak for some reason, the nurse could check the patients needs assessment and make sure that he is getting everything that he needs. For example, medicine. Confidentiality – This strategy is will allow the patient to feel more comfortable knowing that the nurses or the doctors won’t tell anyone about what the patient said. This will lead to the patient feeling more relaxed and able to talk about their issues. Another strategy that is similar to this one is promoting rights. This will help in a health and social care setting because patients will feel more relaxed to answer specific questions because they know that they have promoting rights. This will also make the...
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...Patients who face language barriers are less likely than others to have a usual source of medical care; they engage in preventative services at lower rates; and they have an increased risk of non-adherence to medication (Patel, 2014). This alone can serve as a challenge because if there is a lack of effective communication between the two parties, a patient may be reluctant in returning to see that provider again. Overcoming a language barrier may simply consist of utilizing a translator to effectively communicate between the patient and provider. The issue that arises here is that older adults normally use their children to serve as their translators for everyday conversation. An adult may be fearful of his or her child learning about their diagnosis or answers to questions that involve risky sexual behaviors. If the adult decided to utilize another source for a translator, the patient may feel reluctant in relaying information to someone they hardly know. Beyond feeling uncomfortable it is imperative that the health care...
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...and size of an organization can have an affect on what type of communication channel is mostly used. In every organization their communication process are different. Organizations have their own internal and external communication process. Everyone in an organization must recognize the importance of communication and the role it plays among the workers. Communication process is the sending and receiving of messages and the source sending (encodes) the intended meaning message through a channel which the receiver (decodes) the message perceived meaning and then possibly the receiver communicating through feedback to the sender returning another message. By having the feedback process we can help the communication process improve. It is very important to have an effective and efficient communication. People today spend most of the time of their lives in different kinds of organization school, work, hobbies and etc. And for organizations to function it takes effective internal and external communication. This term paper is done because a well-organized communication process is very essential for the employees to be able to delegate work as well as inform the others about their status in projects and tasks. To be able to do that one has to communicate correctly, with the right and effective channel. There should be a functional way to keep everyone informed about things that everyone should know. What is Communication? Communication is the activity...
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...Miscommunication Barriers in Health Care Effective communication skills are essential in all health care settings; it helps to build a good provider-patient relationship. The 2010 US Census data shows that the United States population is growing and becoming more diverse than ever. With the increase in the diverse population, healthcare workers are being exposed to a vast number of different cultures causing barriers when treating a patient from a different country. Cross-cultural communication barriers such as language, nonverbal, and responses to pain can affect a person’s health care delivery. Culture is a framework that directs human behavior. It is a person’s values, beliefs, and attitudes. “In health care, language and literacy barriers adversely affect clinical effectiveness, medical decision-making, medication adherence, and patient’s understanding of and access to service” (Taylor, Nicolle, and Maguire, 2013). Language barriers limit a person’s ability to communicate their health needs. In some cultures, women are not allowed to talk with a male stranger, making it hard for her to communicate her medical needs here in America. In order to help with the language barrier, some providers may use other strategies, such as, drawings and hand signals to compensate for the gaps in communication. Providers should be aware that patients cannot follow advice if they do not understand the provider’s instructions. Having an interpreter present during treatment and consultation...
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...different ways than everyday life of communication. In nursing world is all about taking care of patients. Therefore, they need set of skills in order to communicate well with patients to find out what is wrong with their healthy status and provide them with the right treatment. So in order for nurse to be nominate to be one of the top, needs to know how to communicate will with patients?, How to explain things effectively to ensure that patients understood their status?. In this assignment I am going to discuss the definition of therapeutic communication, aspects of communication, skills for effective therapeutic communication, nursing barriers and last but not least having some strategies to overcome these barriers. What is Communication? “Communication is the process by which meanings are exchanged between people through the use of a common set of symbols." (Bhardwaj, 2009) the process of these thought comes either by speaking or writing. This process of exchange divided into two parts which are verbal and non-verbal communication. Verbal communication means acting through words which means in brief definition spoken, rather than written. Lots of people think that communication is something easy, since they only need to speak their native language, in contrast communication is that need to be study to be efficient at even if it is only required the person to speak their language, because it’s not a matter of how to speak the words, it’s a matter of how to use the appropriate...
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...have been improvements that goal continues to be in place for Healthy People 2020. Some vulnerable populations are still at risk and face many barriers preventing them access to proper healthcare. Attempting to overcome these barriers will often fall on the shoulders of healthcare providers; it becomes their job to help decrease the overall health disparity suffered by vulnerable populations. In this paper the subject to discuss is the vulnerable Mexican American population and will evaluate barriers faced by them as well as barriers faced by healthcare workers, and the methods that could be used in order to help decrease current health disparities. Mexican-Americans: A Population at Risk Mexican-Americans, especially aging Mexican-Americans are an extremely vulnerable population. Currently, Hispanics are the fastest growing ethnic population in the United States and as of the 2003 U.S. Census, their population, “grew at a rate almost fourfold that of the general population—13% vs. 3.3%--over a 39 month period” (Keating, et al. 2009). That being said, non-English-speaking immigrants are often socially and economically disadvantaged, which impacts health disparities (Keating, et al. 2009). Barriers to Care There are many barriers that are working against the current attempts to decrease health disparities. One of these barriers is the fact that many Mexican-American people cannot afford good health insurance. In fact, many elderly Mexican-Americans who would greatly benefit...
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...different cultures speak, communicate and perceive the world around them. Cross-cultural communication in an organization deals with understanding different business customs, beliefs and communication strategies. Language differences, high-context vs. low-context cultures, nonverbal differences and power distance are major factors that can affect cross-cultural communication. Cross-cultural communication is imperative for companies that have a diverse workforce and participate in the global economy. It is important for employees to understand the factors that are part of an effective, diverse workforce. With cross-cultural communication you have to remember the six principles. The first principle is the similarities or the common ground, the next one is differences or the perspective, judgment, or choice. The third principle is diversity or valuing the difference, the fourth one is respect or the basic human need. The fifth one is acknowledgment which is the recognition of individual needs. Finally the six and last principle is empathy, the understanding and compassion. One cultural difference that could become a barrier that would affect the communication process with health care providers is language. With so many different cultures in the world, language is a barrier for a lot of people,...
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...day trying to communicate verbally, non-verbally, in writing, speaking, and listening to others. Many know some barriers that may interrupt communication like: gender, age, developmental level, culture, diversity influences, disabilities, stress, emotion, knowledge, listening skills, and non-verbal interpretations (Tamparo 2000). All of these barriers can effect how teams and group communication process can impact organizations. By exploring how gender and cultural differences impact communication through co-workers, managers, patients, families, and caregivers can help us understand how important communication is important to an organization and how sharing information; ideas are important. Every organization should always identify any way to make improvements in communication between staff and patient. Team and Group Communication Process In Morton Plant Hospital, they are always striving to be the best communicators in the Bay Care Health System. Employees at Morton Plant know the only way effective communication takes place is when they listen first, knowing to be cultural sensitive, reduce stress and fear, identifying persons with impeding disabilities and to be clear to patients and co-workers. The only way this can be accomplished is to accept co-workers and patients as they are. We can not rush interactions between staff member to staff member or patient to staff members because this is where important information is transferred to one another and if we rush this process...
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...For this unit we have been looking at communication is all its vast ways. We have been studying the environmental factors and barriers that can occur in health and social care settings. For this task I have been asked to explain those factors that influence communication and interpersonal interactions in health and social care environments and to also look at the negative barriers to communication. Environmental Factors * Noise * Setting * Lighting * Seating * Space * Time Noise In a health and social care setting such as a Hospital, noise would be appropriate to drown out the sounds of private conversations. For example, if a receptionist was speaking to a patient about an issue regarding their health, they wouldn’t want their personal issues to be heard by other patients in the waiting area. Having background noise would be necessary for digression purposes. This in other words 'takes them out of the spotlight' and keeps the attention between their own conversations. This is a positive factor. A negative example would be the opposite, if a couple needed to get important information from the receptionist or any other professional in a sexual health clinic and cannot be heard by the background noise. This is if all the public waiting are speaking above a normal tone, in which case the couple couldn't hear correctly, they could miss vital bits of information or not get any at all. When being in public places, there should always be a moderate level...
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