...Mid year In service Training for teachers Narrative Report Day 1 Tha First Day of the 3-day In service training held at tha MNHS Gymnasiun started with an energizer led by Mr. Archie Trinidad of the Mapeh Department. The Opening Prayer was led by Miss Nel Secan. It was followed by the singing of the National Anthem and Muntinlupa March conducted by Mrs Sony Alibin of the Social Studies Department. The checking of Attendance was done by Mrs Eden Binaday- Head teacher III – Math Department-ASTP for Supervision. The Welcome Remarks was given by Mrs Marlyn B. Latina – Head Teacher V – Social Studies Department. Our beloved Principal Estrella C. Aseron Ed D. delivere the Students “ Amazing Work of Love “ . She started her talk with question and answer portion about the Dep Ed Logo. Participants from each Department were asked about the meaning of each colors an symbols in the logo. The winners were given rewards too.. The following important informations must be remembered by each teacher participants in the Inset. The Red color represent the Desire to learn; Blue- peace; open book and lighted torch- Quest for Knowledge. the Two sea lion represent Leadership and Excellence ; the shield supporting the two sea Lion- Dep Ed as a Caring and Nurturing Institution. She read an article about “ Oregami” an art of paper folding. In the article, the students were compared to a clean and plain bond paper and to an old newspaper.. The plain...
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...John Kerry John Kerry is running for president to make America stronger at home and more respected in the world. He has a plan to restore the values that have always made America a leader in the world. He has a plan to create good-paying jobs at home - jobs that let American families get ahead in an America where the middle class is growing, not being squeezed. He has a plan to make health care a right for all Americans. He has a plan to make this nation independent from Middle East oil. And he has a plan to modernize and strengthen America's military and lead a new era of alliances - so young Americans are never put in harm's way because we insisted on going it alone. John Kerry is running for president to answer the call to service - just as he has answered that call all his life. He was born on December 11, 1943 at Fitzsimons Army Hospital in Colorado. His father, Richard, volunteered in the Army Air Corps during World War II. His mother, Rosemary, was a lifelong community activist. As he was about to graduate from Yale, John Kerry volunteered to serve in Vietnam. His leadership, courage, and sacrifice earned him a Silver Star, a Bronze Star with Combat V, and three Purple Hearts. In Vietnam, John Kerry saw the lives of his fellow soldiers put at risk because some leaders in Washington were making bad decisions. When he returned home, he became a spokesman for Vietnam Veterans Against the War (VVAW) and later co-founded Vietnam Veterans of America. John Kerry then went...
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...Food Service Training Karen Hill 01/20/2015 NS205 Kaplan University Introduction Today I will be discussing how to train a new employee in a restaurant. I will also discuss why training is important, as well as what type of training is sufficient. There are many different types of training methods some use technology, other use books, and hands on training. After reading my food service training discussion you will know how to properly train your employees. Training employees profoundly is essential for any successful business. Food service is a customer contact intensive business with many obstacles. Employees need to pay attention to customer demands. If you train you employees to display the personality of your establishment you will have a high volume of customers. In the restaurant business it is all about the quality and speed of service. Staff must manage the force effectively and training will help your business achieve its goal. There is no right or wrong way to train your employees. So let’s discuss different training methods that will work. “Shadowing is an interpersonal form of demonstration.” When using the shadowing method your trainee will follow a long time employee of yours around for a few days. This helps the trainee get a feel for what to expect as well as gives them a chance to experience real life situations. I like this method because once the trainee feels they are comfortable enough they can make an attempt to help a customer. Also, this method...
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...REVISED IMPLEMENTING RULES AND REGULATIONS OF THE NATIONAL SERVICE TRAINING PROGRAM (NSTP) Pursuant to Section 12 of Republic Act No. 9163 otherwise known as the National Service Training Program (NSTP) Act of 2001, the Commission on Higher Education (CHED), Technical Education and Skills Development Authority (TESDA), and Department of National Defense (DND), in consultation with concerned government agencies, the Philippine Association of State Universities and Colleges (PASUC), Coordinating Council of Private Educational Associations of the Philippines (COCOPEA), Non-Government Organizations (NGOs) and recognized student organizations, hereby jointly issue, adapt and promulgate the following implementing rules and regulations in implement the provisions of the Act. Rule I GUIDING PRINCIPLES Section 1. Guiding Principle. While it is the prime duty of the government to serve and protect its citizens, in turn it shall be the responsibility of all citizens to defend the security and promote the general welfare of the State, and in fulfillment thereof, the government may require each citizen to render personal military or civil service. Section 2. Role of the Youth a. In recognition of the vital role of the youth in nation building, the State shall promote civic consciousness among them and shall develop their physical, moral, spiritual, intellectual and social well-being. It shall inculcate the ideals of patriotism, nationalism, and advance...
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...Request for Proposals (RFP) - Computer Training Services Premier Structural Engineering Request for Proposals (RFP)- Computer Training Services Sealed Proposals Due: June 1, 2010 at 10:30 A.M. Proposals shall be sealed and submitted to: Premier Structural Engineering 505 E. Evergreen St. San Antonio, TX 78212 Phone: (210) 226-7321 I. INTRODUCTION: Premier Structural Engineering (PSE) was founded in 1996 to provide structural engineering design services to Architectural firms. PSE is seeking a Software Training Company to design and implement an employee training program for Microsoft Office Suite 2010 programs, Word, Excel, Outlook, OneNote and Power Point. II. PURPOSE OF THE PROCURMENT: PSE will be upgrading our current software to Microsoft Office 2010. Personal computer training will be provided to 35 PSE employees. The company contracted to provide this training will be expected to conduct a total of 38 classes. The classes will take place in the PSE training classroom, which is equipped with 15 workstations and one instructor’s workstation. The contract will be awarded July 1, 2010, and commence August 2, 2010. Training will be for all levels of user experience: beginning, intermediate and advanced, in Microsoft Office Suite version 2010. The contractor will be expected to: * Conduct the workshops listed in the Training Workshop Schedule. * Distribute a survey to each student at the end of each class, for the purpose of evaluating the content...
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...Customer service training session Ladies and gentlemen, we have come here to discuss the customer service and the strategy of how to improve it. I will tell you how to make the customer service more efficient so that our customers are more pleased with our products and services. As you see in this paragraph (slide 2), we have to focus on assuring our customers that our products are the best. Almost 45 percent of the customers went shopping elsewhere, and over 40 percent of them did not find the right products. 33 percent of the customers had to order the products, and 24 percent of our customers did not get to buy the product they wanted from our store because we did not have it. The main thing that we as customer servants should remember is that the customers are always our main priority. Their satisfaction is our aim. With good customer service we can achieve better place at the market – because the customers are demanding, they know what they want and they want good service. We can easily stand out from the other companies by giving our customers good service. It is important to our company that the customers’ needs can be predicted because that way we can improve our service and the products. Customers do not always know what they are looking for – that is why we have to know it. We have to offer them the latest and best possible knowledge of different products so that they get convinced about the need for the certain product. We know how the buying decision process goes...
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...EXECUTIVE SUMMARY Training Design for GM's Service Advisor's December 7, 2011 This reported was constructed by Team Easy A’s and was designed to provide insight of how making certain policy changes and implementing different training methods is crucial to enhance customer satisfaction and ensure more consistent and sustained business. A survey was created and deployed to customers with the intent of finding out which areas where lacking. The survey had questions pertaining to levels of satisfaction after recent service repairs, communication and notifications after the service was completed. The information that was obtained was invaluable in finding out what was needed to complete the training design and ensure training transfer. The literary research exemplifies that dealerships rely heavily on their customer bases. Customer service goes well past being polite at the door; it also involves being relevant in the community and not taking customers loyalty for granted. It is important to always be mindful of the areas of customer service that will always need to be constantly improved upon. The main issue that was discovered dealt with customers not being appropriately informed of the cost and time it would take to finish their repairs. These issues could have been avoided if the promise times were more conducive to the actual abilities of the mechanics being able to finish the service on time. It is important for Service Advisors to be as accurate as...
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...Capital One Bank Customer Service Training Design Capital One Bank’s business strategy has been to buy regional banks to get access to their deposits, which the company uses as a cheap source of funding for its more lucrative, high annual percentage rate, credit card operations; an internal growth strategy. There is a dichotomy in their customer service strategy; the banking operation requires a relationship with the customer that allows the customer to feel that their money is going to be taken care of. The credit card operation requires a relationship with the customer that allows the customer to feel that they will be taken care of when there is an absence of money. The customer service issues arise by introducing a new task and possibly new technology to both the existing banking employees and existing credit card employees. Focus groups of Subject matter experts, questionnaires, online technology, interviews of employees and customers and observation are the techniques that can be used to conduct this needs assessment. However, as a great deal of banking and credit card operations takes place online and over the phone, of particular value will be the utilization of online technology; even face to face banking and credit card operations occur with an employee in front of a computer. Help desk management software can be used to collect data and help identify the most frequently occurring customer service issues so that training can be focused on specific issue resolution;...
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...Program Design and Development 14 Objectives of the program 14 Incorporate site visits by management 14 Training and seminars 14 American Express will Focus on the Development of Employees 16 Incorporate Site Visits by Management 16 Training and Seminars 17 Steps to continue the essence of customer service 18 Assessment 19 Employee feedback 19 Data analysis 20 Creating training manual 20 The use of technology 21 IX. Recommendations 22 Performance appraisals 23 Motivating Employees 24 Training employees 25 Continuous improvement 27 X. Conclusion 28 XI. References 29 I. Introduction American Express hired our consulting team to create effective training and development program to sustain the company’s success and growth. One of the departments American Express would like to concentrate on is the Customer Service Call Center. Currently American Express does not have formalized organization-wide training and development process. This paper will summarize American Express’ organizational structure and background, vision statement, and future goals. Our team will evaluate the company’s current structure and provide training and development management plan that will help reach current goals, as well as, increase employees motivation and productivity. Our goal is to provide American Express with the training and development management plan that can be...
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...focus more on service quality and their customer’s needs and wants. Reason why must focus on needs and wants of their customer and service quality is because customer will seek for solution when they needs or wants something and they always look for better service quality. If the industry can produce something according to customer needs and wants then they will success. Customer will return to the particular industry if they receive quality service and quality product that they want. Customer will be satisfied if they get what they want. To achieve service quality and customer satisfaction must have valuable human resources. Through training and development program, employee will be become more perfect to achieve service quality. Therefore, training and development program that will influence service quality and customer satisfaction are very important for an organization to be successful. Keywords: Service quality, customer satisfaction, training and development program Acknowledgement I would like to acknowledge the important role of Ms.Adeline Yong, my tutor for teaching us how to write a research proposal, how to find journal, how to set up questionnaire, how to collect data and how to use SPSS system. This research proposal is one of my coursework to review the relationship between training program, customer satisfaction and service quality. Introduction In this research proposal, include explanatory study that will seek to test the effective training program influence...
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...Maize Flour Mill Equipment's technical training and after sale service stand for the maize flour mill equipment manfacturer's quality in a certain way. and following is the Win Tone's maize flour mill equipment technical training and after sale service: Technical Training and After Sale Service 1.Timely provide Party A with all the technical materials and drawings as the contract; compile and supplement operation manual according to the final commissioning results. 2.Party B offers on-site training service according to progress of the project, installing, trying operation and production of the whole line as it is required on the technical materials and drawings. 3.Party B gives training of installation, commissioning, use and maintenance to staff of Party A under their arrangement. 4.Instruct operators and maintenance staff. 5.Increase pre-sale, in-sale and after-sale service, implementing super pre-sale, full process and life long service through manufacturing, installation, commissioning and production. 6.During warranty period, Party B will provide an answer or staff within 4 hours once receiving feedbacks about quality of the products. Party B will arrive at the site as soon as possible, change and maintain the spare parts for free. The service will never stop until the clients are satisfied. 7.Beyond warranty period, Party B is on call to provide paid service for improvement of technology, maintenance of the machine or offer of the spare parts. Technological...
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...Management Efficiency Senior Management FSIBL is functioning with a highly professional management team headed by the Managing Director Mr. A. A. M. Zakaria. Among other senior executives currently Two DMD, One Principal (Training Center), Two SEVP, six EVP, Seven SVP, Eleven VP, Nine FVP, fifteen SAVP, sixteen AVP and eighteen FAVP are discharging their services in progression of the banks business. Managing Director Mr. A. A. M. Zakaria, Managing Director of the bank is an eminent banking personality having long 33 years of experience in banking industry. After successful completion of his B.A. (Hons), M.A. in Economics from Dhaka University, Mr. A. A. M. Zakaria has started his banking career in 1977 as Senior Officer of Rupali Bank. Before the current responsibility, Mr. A. A. M. Zakaria was the Deputy Managing Director of Dutch-Bangla Bank Limited. In his multi-greeted banking service, Mr. A. A. M. Zakaria participated in many courses, training program and workshops on banking at home and abroad. Mr. A. A. M. Zakaria joined in FSIBL on 7th August 2005 as Managing Director. Top management of the bank is supported by human resource strength of aroung 1200 executives and officers. For smooth functioning of the Bank, following committees have been formed: Management committee (MANCOM) comprises of senior members of the management headed by Managing Director of the bank. Head of HRD is the member secretary of the committee and Head of IMRD, Head of IC&C including DMD are...
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...| |Methodology |7 | |Limitations |8 | |Training |8 | |Types of training |9 | |Methods of training |10 | |Impotence of training |11 | |History |12 | |Customer Service Department of Grameenphone |13 | |Training of Customer Service |15 | |Types of training & Employees attitude about the training |16 | |Types of training & Employees...
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...Assessment Task 2: Project Customer Service Improvement Part A: Develop and send an agenda prior to the meeting In order to prepare the agenda you will need to plan the meeting, as well as conduct the research as indicated above to inform your ideas. Use the agenda template includes below to develop your agenda. You will assessed on whether you have included all the required information in your agenda, as well as whether you have used simple and clear language that takes into account social and cultural diversity. Once you have developed your agenda, email it to the team members involved in the team meeting. Your agenda needs to be provided at least three (3) days prior to your...
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...of the study 3 CHAPTER 2 4 LITERATURE REVIEW 4 Understanding Training Evaluation 4 Focusing on the impact of training on individual performance 4 Criteria of service quality 5 Conceptual framework 6 CHAPTER 3 7 RESEARCH DESIGN AND METHODOLOGY 7 Sampling methods 7 Instruments 7 Sampling techniques 7 CHAPTER 4 8 FINDINGS AND OBSERVATIONS 8 CHAPTER 5 14 CONCLUSION AND RECOMMENDATIONS 14 REFERENCES 16 APPENDICES 17 CHAPTER 1 INTRODUCTION Background of the study Just famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena is a member of the Leading Hotels of the World group and is consistently voted ‘Best Hotel in Nairobi' by airlines and international travel magazines alike. Despite its pivotal central location, the Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. The Leading Hotels of the World is a hospitality association owned by Hotel Representative, It represents over 430 hotels and resorts worldwide. Headquartered in New York City, the association maintains offices in 24 cities worldwide. The Leading Hotels of the World started as a reservation service for independent hotels. It is now a full-service hotel consortium which supports sales and marketing, advertising and public relations, financial services, quality control, and hotel inspections for its member properties....
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