...Can we talk, please? June 19, 2013 HCS 320 Professor Peter Maybrey With most relationships, effective communication is key. Wither having a conversation with a spouse, a child, a friend, a family member or a health care provider, it is very important to communicate efficiently. Things that are discussed can change many actions in the future. If someone is talking to a health care provider, they should be open and honest about their issues and expectations. Health care providers are not there to judge a person and their actions, they are there to help with the situation at hand. Being able to communicate with another person about your health is important. It is not just about physical health, but your overall well-being. Effective communication can take practice. It is not an easy concept to learn, and even though you may be trying to communicate, it can sometimes still come across unclear. You should pay attention to the speaker, watch their body language, facial expressions, and make eye contact. This lets the speaker know you are listening and they can see if you are understanding what they are trying to explain. “Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to...
Words: 751 - Pages: 4
...Task-Relationship-Self: A Framework for Understanding Service Encounter Behaviors Graham L. Bradley and Beverley A. Sparks Griffith University Dieter Zapf Goethe University Janet R. McColl-Kennedy and Nerina L. Jimmieson The University of Queensland ABSTRACT Research conducted over past decades has investigated selected service encounter behaviors from either a customer or service provider perspective. However, a comprehensive, dual-perspective framework is lacking. Such a framework is needed to organize knowledge of these behaviors, and thereby provide structure, clarity, and parsimony to the field. This paper describes a three-tier framework of service encounter behavior that was developed by applying grounded theory principles to interviews with customers, service employees, and other stakeholders. These informants described many ways in which they behave when executing service exchanges, dealing with service difficulties, and managing themselves in the process. Using an iterative inductive approach, a conceptual framework was developed in which specific (Tier 1) behaviors were placed within broader (Tier 2) categories, and these lower classification levels were, in turn, interpreted within a conceptual space defined by the (Tier 3) dimensions of task, relationship, and self. This framework was then elaborated and refined by reference to the psychology and marketing literature, a set of 157 audio-recorded service interactions, and an expert panel study...
Words: 12566 - Pages: 51
...the beginning. Two thirds of the world’s immigration comes to America, many of these individuals come from different cultures that do not blend well with the western culture (Oni, 2008). A human service provider will interact with employees, individuals, and families, which are not from the same cultural background as the provider. As a leader of a human service organization the leader must promote an environment in which the organizations employees are prepared to provide culturally appropriate services to individuals, families, and individuals with disabilities (Oni, 2008). As people grow older they are living longer his and her needs and standard of living will change such as the environment, social, and medical needs (DSS, 2011). As a human service provider it is important to assess the needs of the elderly client to identify the correct resources the elderly individual will need as his or her lifestyles change (DSS, 2011). The human service providers aid the elderly individual in finding community services, which could help the elderly individual to continue living in his or her home. Human service providers aid in finding providers, arrange services, and suggest changes for the elderly individual. The Pennsylvania Department of Aging is a human service provider, which was formed in 1978 after many years of lobbying by groups and individuals who represented the growing population of elderly. Pennsylvania has the third largest population of elderly (PDA, 2011). The...
Words: 498 - Pages: 2
...presently own? a) Aircel b) Airtel c) BSNL d) Docomo e) Idea f) Reliance g) Uninor h) Vodafone i) Tata Indicom 8) Which scheme you using? a) Life time b) Students pack c) Normal monthly plan d) All India pay per second plan 9) From how long you are availing the services of your present service provider? a) <1 year b) 2 years c) 3 years d) >4 years 10) Are you using more than one SIM at a time? a) Yes, of different providers b) Yes, of same provider c) No 11) Reasons for choosing your service provider.. Strongly Agree Neutral Disagree StronglyAgree...
Words: 596 - Pages: 3
...Select a health care provider and discuss their role in health delivery today, including salaries, places of employment and their role in providing care A skilled health provider, sympathetic caregiver, trusted dispenser of medicines, capable interpreter of complicated medical instructions, triage expert and coordinator of care are just a few descriptions of the roles that nurses play in health care delivery. They address patients’ physical, mental and emotional needs. (Shi and Singh 2013) They are major caregivers of sick and injured patients. (Shi and Singh 2013) In many cases nurses go beyond their role of caregivers to become key integrators and efficiency experts who are redesigning the patient experience. Nursing is a profession within the health care sector focused on the care of individuals, families, and communities so they may attain, maintain, or recover optimal health and quality of life. (www.wikepedia.com) All states require that nurses be licensed to practice. There are multiple educational paths that will qualify a candidate to sit for the licensure examination as a registered nurse. The Associate Degree in Nursing is awarded to the nurse who has completed a two-year undergraduate academic degree awarded by community colleges, junior colleges, technical colleges, and bachelor's degree-granting colleges and universities upon completion of a course of study usually lasting two years. The Bachelor of Science in Nursing (BSN) is awarded to the nurse...
Words: 518 - Pages: 3
...Health Care Providers and Products HCS/235 April 18.2016 Health Care Providers and Products A health care provider is any individual, institution, or agency that provides health services to health care consumers otherwise known as patients (http://medical-dictionary.thefreedictionary.com/Health+care+service+provider). Health care providers are vital because they are trained to provide health services to patients which help treat illnesses, diseases, broken bones, or any injuries or health issues in which they are trained to treat. One type of health care provider is preventive or public health and they provide treatment to prevent sickness and health issues or to prevent issues from becoming worse. Preventive services are measures that are performed in an effort to prevent an illness or injury. Common examples of preventative care are immunizations and yearly physicals. In fact, any screening test done in order to catch a disease early is considered a preventative service, such as routine Pap tests for women or prostate exams for men (http://health.howstuffworks.com/wellness/preventive-care/preventative-care.htm). Preventive health care services are so important that some are offered to patients at no cost. Since some of these preventative care options are offered for free to the public more people are taking advantage of the services offered and preventing health issues. The services that are often offered for free are flu shots, physicals, and dental checkups. Although...
Words: 1078 - Pages: 5
...operating companies are important to telecommunication because they remove the monopoly that the American Telephone and Telegraph Company (AT&T) had and they provided the fixed line, wireless and data service to the subscribers. The Incumbent Local Exchange Carrier (ILEC) is a local telephone company in the United States that was in existence at the time of the breakup of AT&T into the Regional Bell Operating Companies (RBOCs). (Unknown, Incumbent local exchange carrier, 2012) This ILEC was providing local service when the Telecommunications Act of 1996 was enacted. This forced ILEC to open up their networks to outside competition. The Incumbent Local Exchange Carrier is important to telecommunication because they were the established providers of telephone access. The Competitive Local Exchange Carriers (CLEC) is companies that are known to provide an alternative service to the RBOCs within its territory. CLECs compete against the RBOCs in the local service areas. The Telecommunications Act of 1996 which allowed competition to the ILECs enabled new companies like CLECs to offer voice and data services via both landline and wireless delivery. (Unknown, Definition of CLEC) The Competitive Local Exchange Carriers is important to telecommunication because they helped to increase competition and lower cost to the consumers A Multiple Systems Operator (MSO) is a company that has acquired multiple CATV systems and brought them under the control of a single corporate entity. (Unknown...
Words: 541 - Pages: 3
...Service Provider Types RBOCS Regional Bell Operating Companies were formed as a result of the breakup of AT&T and are based on a restructuring agreement that took effect in 1984. The RBOCs were organized into seven regional Bell holding companies called Ameritech, Bell Atlantic, Bell South, Nynex, Pacific Telesis, Southwestern Bell, and US West. Each RBOC was assigned a specific geographical area, and each geographical area was divided into service areas called LATAs (local access and transport areas). ILEC Is a local telephone company which held the regional monopoly on landline service before the market was opened to competitive local exchange carriers, or the corporate successor of such a firm. CLEC Competitive Local Exchange Carrier. CLEC is always in competition with the ILEC which is an already-established, local telephone provider. One basic difference between an Incumbent Local Exchange Carrier and a Competitive Local Exchange Carrier is that the ILEC provides service to the public, and the CLEC has the right to compete for that business but is not indebted to provide the same plane of service. MSO is an operator of multiple cable or direct-broadcast satellite television systems. the term today is usually reserved for companies that own a large number of cable systems, such as Rogers Communications, Shaw Communications, and Videotron in Canada; Cablevision, Charter Communications, Comcast, Cox Communications, and Time Warner Cable in the United States;...
Words: 292 - Pages: 2
...drainage as well as antimicrobial medications. Obtaining wound and blood cultures are recommended to ensure proper antimicrobial therapy. It is also very important to teach patients not to attempt to drain wounds themselves, and to return if the infection worsens without improvement over 48 hours after treatment is started. As a health care provider it is your responsibility to be familiar with MRSA. Educating the community as well as the patients you treat is the key to prevention. * Proper hand washing techniques. * Avoid contact with other people’s wounds such as skin to skin contact and towels. * Disinfect all exercise equipment before use. * Only prescribing necessary antimicrobials. * Teaching patients to wash clothes in warm or hot water as well as drying clothes in a dryer and not air drying because heat kill bacteria. If you want more information you should contact Centers for Disease Control and Prevention 1600 CliftonRd. Atlanta, GA 30333, USAINFO (800-232-4636) TTY: (888) 232-6348 MRSA A Guide in Prevention for Healthcare Providers A Guide in Prevention for Healthcare Providers Definition of MRSA Methicillin-resistant Staphylococcus Aureus (MRSA) is a bacterium that is resistant to certain...
Words: 898 - Pages: 4
...ESIA (CDMA) Esia adalah merek layanan operator yang dikeluarkan oleh PT. Bakrie Telecom Tbk, operator telekomunikasi yang berbasis teknologi CDMA 2000 1x dengan layanan Limited mobility, maksudnya adalah layanan mobilitas jaringan tanpa kabel yang dibatasi dalam satu kode area. Dengan Esia, pelanggan bisa melakukan semua panggilan, mulai panggilan lokal, interlokal maupun internasional. Untuk mendapatkan layanan Esia pelanggan tinggal beli kartu perdana esia yang dipasangkan dengan handset tipe CDMA yang memiliki frekuensi 800 MHZ ataupun dengan langsung membeli beragam handphone-handphone bundling yang kami keluarkan. Kartu perdana esia dijual dipasaran dengan 2 jenis kartu yaitu kartu Perdana esia Reguler dan Kartu esia Suka Suka. Dimana pada Kartu esia Suka Suka, pelanggan dapat memilih sendiri nomor yang akan digunakan. Esia Corporate Esia Corporate adalah suatu program yang ditawarkan untuk para pelanggan corporate. Keuntungan yang didapat dari program ini antara lain : GRATIS | TELEPON & SMS 24jam SETIAP HARI ke sesama Esia/wifone dalam satu group instansi/perusahaan. Berlaku antar cabang perusahaan (Seluruh Wil. Indonesia ) | GRATIS | Abodemen Bulanan | GRATIS | Nomor Perdana Esia | Persyaratan * Mengisi formulir aplikasi Esia Corporate. * Foto Copy KTP/SIM yang masih berlaku. * Jika alamat KTP/SIM berbeda dengan domisili sekarang, dilampirkan copy tagihan listrik/air/telepon/HP/credit card yang sesuai domisili sekarang. * Kartu Nama/foto copy...
Words: 2884 - Pages: 12
...in exchange for payment. A telecommunications service provider or TSP is a type of communications service provider that has traditionally provided telephone and similar services. This category includesincumbent local exchange carriers, competitive local exchange carriers, and mobile wireless communication companies. While some people use the terms "telecom service provider" and "communications service provider" interchangeably, the term TSP generally excludes Internet service providers(ISPs), cable companies, satellite TV, and managed service providers. The need for ASPs has evolved from the increasing costs of specialized software that have far exceeded the price range of small to medium sized businesses. As well, the growing complexities of software have led to huge costs in distributing the software to end-users. Through ASPs, the complexities and costs of such software can be cut down. In addition, the issues of upgrading have been eliminated from the end-firm by placing the onus on the ASP to maintain up-to-date services, 24 x 7 technical support, physical and electronic security and in-built support for business continuity and flexible working. The importance of this marketplace is reflected by its size. As of early 2003, estimates of the United States market range from 1.5 to 4 billion dollars. Clients for ASP services include businesses, government organizations, non-profits, and membership organizations A Storage service provider (SSP) is any company that provides computer...
Words: 397 - Pages: 2
...Health Care Provider and Faith Diversity: First Draft Vimlesh Narayan Grand Canyon University: HLT-310V 06/17/2012 This paper is researched on different faiths which are arcane to many. Buddhism, Sikh and Baha are the three different religions that are compared in this paper. The paper will Compare the philosophy of providing care from the perspective of each of these three faiths with that of the Christian perspective. First it will discuss the spiritual perspective of healing of these three faiths. And then it will look at the critical components of the healing in each of these faiths. Also mentioned is some of the important values to people of a particular faith when cared for by health care providers whose spiritual beliefs differ from their own. And finally it will describe how this learning can be applied to a health care provider practice. The accommodation of different religious beliefs is a essential component of healthcare. So it is very vital that we have some understanding of different faiths and provide patient care without disrespecting their culture and faith. Except a few, religions more or less are in agreement about following the three basic principles or fundamentals on one hand and similar teachings to their followers on the other, and that is the existence of a supreme authority, superiority of human being and coordination between action and knowledge. The three faiths discussed in this paper are Buddhism, Sikh and Baha. Let...
Words: 1189 - Pages: 5
...HLT-307 12/05/2015 Michelle Davis Role of the Provider and Scope of Practice Many only know of doctors and nurses who provide care, but in reality there are many health care professionals behind them that work together to provide them with the proper care they need. There are so many health care professionals that work together and form a work flow to maintain the proper and correct care given to each and every patient that they rely on each other. If one of the professionals were to fall out of sync with the rest of the team then it causes the patient care to fall. In particularly many do not know of cardiovascular technicians and respiratory technicians they are as equally important as nurses and doctors. In this paper I will explain the roles and scope of practice of both cardiovascular and respiratory technicians have in health care, the skills and education needed, and about patient-centeredness. Respiratory and cardiovascular technicians go hand and hand with each other because our body relies on our heart to pump and breathing is the most important thing we all need, therefore a respiratory and cardiovascular technician work closely together to provide for the patients. The role of a respiratory technician is “Respiratory therapists care for patients with both acute and chronic breathing problems across the entire age spectrum.” (Becker & Nguyen, 2014). The job of an RT is to manage and care for those who have respiratory issues. For a cardiovascular...
Words: 1147 - Pages: 5
...Running head: FAITH DIVERSITY AND THE HEALTHCARE PROVIDER: FINAL Faith Diversity and the Healthcare Provider: Final Draft Grand Canyon University: HLT 310V Abstract Patients’ emotional and spiritual needs are not disengaged from the patients’ physical and physiological needs but are considered an integral component of their recovery. There is evidence in medical literature that suggests a strong relationship between spirituality and medicine. With this information, healthcare providers must ensure that all aspects of the patient’s care inclusive of the body, mind and spirit are addressed. Healthcare personnel provide care to a culturally and religiously diverse people. Healthcare personnel must take this diversity into account. This paper will examine three less known faiths- Buddhist, Hindu, and Islam and compare them with Christianity and discuss their differences and commonalities. This paper will discuss the findings and the insight the author has gained through a series of interviews with the people of these three religions. Faith Diversity and the Healthcare Provider: Final Draft Introduction Patients’ emotional and spiritual needs are not disengaged from the patients’ physical and physiological needs but are considered an integral component of their recovery. There is evidence in medical literature that suggests a strong relationship between spirituality and medicine; a survey conducted shows ninety-five percent of Americans believe in God and research...
Words: 1392 - Pages: 6
...Health Care Provider and Faith Diversity: First Draft Michelle L. Murphy GCU: Spirituality in Healthcare March 16, 2014 Rev. Rick Hudock Abstract As heath care providers we need to keep mindful of the care we provide to several different religious traditions. It is up to the health care professional to respect and understand the ideals that affect our patients and their family members. In this paper we will compare the philosophies of three diverse faiths. The faiths chosen are Islam, Christian Science and Buddhism, and how they compare to Christianity. We will learn about basic beliefs, spiritual perspectives on healing, and the components of healing such as meditation, prayer and other rituals they follow. Furthermore, addressing the importance and perceptive of how to care for a patient with a different faith and cultural view. In the field of nursing we are in constant contact with patients of several different faiths. This requires an abundance of knowledge and acceptance towards multiple beliefs and religions. The philosophies of Christian Science, Buddhism and Islam compared to Christianity have significantly diverse beliefs surrounding health, illness, death and healing. From a spiritual perspective we will learn about each of these faiths. We will place focus on their beliefs on healing, meditation, rituals, prayer and their views on afterlife. We as healthcare providers need to know what is viewed with importance in their faith in order to treat the...
Words: 1541 - Pages: 7
