Case Policy Analysis and Recommendation
In the analysis of the Department of Social Service and La Alianza, both agencies were responsible for the results that were detailed in the High Stakes and Frightening Lapses case study. The contracted services between the two agencies appeared to have started with good intentions to provide culturally appropriate services to a diverse population; however, the organization’s failure to communicate and follow-up with the contracted service providers led to inadequate services, poor reputations of the organizations, and lack of follow-up between the two organizations. Therefore, the actions that were not taken by DSS and La Alianza contributed to the negative impacts on the children. After reviewing the …show more content…
Moreover, La Alianza failed to report to DSS the inability to maintain adequate services for the children on caseloads. At the same time as La Alianza’s failure to take concerns to DSS, DSS experienced budget cuts, which decreased the staff available to make sure contracted organizations were maintaining caseloads that ultimately kept DSS from fulfilling responsibilities. The lack of financial resources negatively influenced the services for child protection work. While the caseload numbers increased, the services …show more content…
According to the Case Management Toolkit, “This toolkit creates a common frame of reference and puts case managers and DYCD Program Managers on the same page. It is intended to be used creatively to involve everyone in a process of continuously improving the quality and outcomes of case management services. We hope that you will apply the tools to support implementation of the case management standards where, when, and with whom you can. Whether the toolkit is used to orient new staff or as a tool for professional development, supervision, and monitoring of a program’s progress, the goal is to help organizations guide, support and sustain the changes that will be necessary for case manager to implement best practices in case management” (p.2). Therefore, the checklist will be used to keep all providers on task. The checklist should include the number of monthly face to face contacts, phone contacts, and other services recommended on a case to case