...TD CANADA TRUST TD Canada Trust TD Canada Trust provides a full range of financial products and services to personal and small business customers. As a leading customer services provider, TD Canada Trust offers anywhere, anytime banking solutions through telephone and internet banking, more than 2,600 ABMs and a network of approximately 1,100 branches across Canada. Vision Statement: TD Canada trust visions “To Be the Better Bank” Company Values: At TD Canada Trust, the values are: Honesty To build honest relationships through open communications with all people interacting with the business – from the customers, co-workers, partners and shareholder. Integrity To deliver excellence by acting with integrity when conducting business and by taking pride in and responsibility for the TD’s work and decisions. Respect To work with each other, and create an atmosphere of mutual respect. Company Size: TD Canada Trust provides a full range of financial products and services through its retail branch network, telephone, Internet banking, and ‘TD Green Machine’ automated banking machines. TD Bank Group Headquartered in Toronto, Canada, with more than 85,000 employees in offices around the world, The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD offers a full range of financial products and services to approximately 20.5 million customers worldwide...
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...Company History TD bank for more than 150 years, has been providing excellent customer service .They have a model of wowing the customer. This wow Factor has bin embedded in the the Td culture since the beginning the bank.The bank first opened in 1852 as Portland Savings Bank in Portland, Maine. Later on grew through many mergers and became Peoples Heritage Bank in 1983. The opportunity for expanstion came up ,as Peoples Heritage Bank, by going through some acquisitions, there growth grew deeper into New England and took the name Banknorth. In Cherry Hill, New Jersey-based company called Commerce Bank was turning heads and getting a lot of attention. The customers that they had already were turning into fans as America’s Most Convenient Bank. Commerce Bank was Founded in 1973,The founder Vernon Hill was a CEO of a well know food chain called Burger King. Commerce Bank rapidly grew over the next 35 years into Philadelphia. New york ,south florida and Washington DC. Since the CEO was from burger king he brought many of his traditions to Commerce. For example longer house and being customer friendly and giving them what customer want. In this model commerce , began winning new customers with WOW! service and convenience. Bank north, In 2004 began to caputure the attention of many other banks. In doing very well and being one of the top 10 banks in the Unites states. In doing this it grabbed the attention of TD Bank group of Toronto. TD bank group shortly after became a large...
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...strengths and traditions of their two parent companies, CIBC and BNY Mellon. With these two companies combined expertise, they were able to provide a unique advantage of delivering intelligent solutions that are global in scale, and provide superior value. CIBC Mellon states that they have a shared history and timeline ranging from 1867 to the present. This timeline begins in 1867 when the Canadian Bank of Commerce was established in Canada by the Honorable William McMaster, a prominent Toronto businessman and philanthropist. According to CIBC Mellon in 1869, Mellon Bank was established by Thomas Mellon, a well-known Pittsburgh lawyer and jurist. Over the years, Mellon established itself as one of the world’s top providers of financial services. In 1875, the Imperial Bank of Canada was established by Henry Stark Howland who was previously the vice-president of The Canadian Bank of Commerce. In 1961, The Canadian Bank of Commerce and the Imperial Bank of Canada merged to form the Canadian Imperial Bank of Commerce (CIBC). The transaction remains the largest merger of two chartered banks in Canadian history. In 1991, The R-M Trust Company was formed by Mellon and others in Canada and which provided transfer agency, corporate trust, and other trust services to corporate clients. In 1996, CIBC joined forces with Mellon to form a fifty-fifty jointly-owned company named CIBC Mellon Global Securities Services Company which offers asset servicing solutions to institutional investors. CIBC...
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...TD Canada Trust: Managing Customer Relationships November 18, 2014 ADMS 4255 Prof. Marius Dobre Burhanuddin Ameen Gaggan Sahota Nihal Ahmed Alvina Ali Siqi Sun TABLE OF CONTENTS EXECUTIVE SUMMARY ..............................................................................1 PROJECT OBJECTIVE ...............................................................................1 SITUATION ANALYSIS ...............................................................................1 FRAMEWORK .............................................................................................2 FINDINGS ....................................................................................................3 Exemplars ................................................................................................................... 3 Identify ...................................................................................................................... 3 Differentiate ............................................................................................................... 4 Interaction ..............................
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...LABOR MARKET RESEARCH REPORT Instructor | Nattalie Tessier | Course Title | MBA 579 – Internship Preparation | Student Name | Oluwagbemileke B. Oduroye | 568649909 | Section Number | S13 N71 | Due Date | 22th July, 2013 | I have read the Student Academic Code of Conduct and this Assignment complies with the Code MBA Program Faculty of Management Introduction Creative production, quantitative analysis, coaching and mentoring, managing people and teams, and application of technology are 5 core elements of work in business and other organizations that interest me; although, creative production and quantitative analysis are significantly stronger interests for me. I enjoy bringing something entirely original into existence, this might be inform of a product, marketing plan, unique service delivery and especially entrepreneurial work. An opportunity to be creative in any aspect of my work as a manger, executive or an individual contributor in a team is very important part of my work satisfaction. Although highly creative work can be found is almost any industry, and a major part of entrepreneurial work. Still, I prefer to work in an industry in which creativity is an integral part of the definition of the core product or service e.g. advertising and entertainment although entrepreneurship is the best match for me to express this interest. I also enjoy using mathematical analysis to solve problems. Although, this might seem divergent to the above stated interest...
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...company was founded by legendary Wall Street buccaneer Sam Remington, who was instrumental in shaping the stock market as it exists today. RPD was successful by targeting the 2% of American families who hold 80% of the country’s assets. This strategy that served the company well through the early 1990s was not faring so well by the mid-1990s. A new layer of wealth was created which in turn created new target audience for RPD and for their competitors. In 2005, RPD developed their first attempt at an online trading site called eRPD. The site has had major issues and a multitude of customer complaints. The following paragraphs, and accompanying tables, will review the problem RPD is facing and offer a potential solution for its executive leadership team. Describe the Situation Issue and Opportunity Identification RPD started over 35 years ago. It has since focused on America’s richest families however, the progress of the internet and the recent real estate booms, there has been a lot of change and RPD must also change if it wishes to remain successful. RPD has hired many ambitious employees who, with their knowledge and understanding, can help RPD move forward in its next challenge: eRPD. RPD wants to take this new idea for eRPD and create an internet site that will allow their customers to trade at the touch of their finger. The idea is creative and has much potential but has one problem. In an article dated September 18, 2006, it was reported that users of the eRPD system were...
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... Document Type: Article Full Text: COPYRIGHT 2012 Rogers Publishing Ltd. http://www2.macleans.ca/ Full Text: [ILLUSTRATION OMITTED] THE GREEN 30 is based on how employees perceive their employer's environmental efforts. We asked each organization that made the 2012 list, compiled by Aon Hewitt, to highlight some of the key programs and practices that earned them high marks. Here are their contributions: Accor/Novotel Canada Hotel management, Toronto * A detailed tracking system minimizes electricity, water, gas and sewer use. * A comprehensive recycling program has cut back the use of newspaper, glass, aluminum, plastics, cardboard and kitchen grease. BC Biometrical Laboratories Ltd. Medical laboratory, Surrey, B.C. * Works with recycling providers to find solutions for high-volume items--like small caps from needles, which once weren't considered recyclable. * Telecommuting is encouraged; more than 15 per cent of administrative staff work from home. Brookfield LePage Johnson Controls Real estate management, Markham, Ont. * Brookfield's head office diverts 100 per cent of its waste from landfills. * Established 11 social responsibility committees and hosted a sustainability event to educate real estate industry professionals on reducing carbon footprints. Celestica Electronics manufacturing, Toronto * Hybrid and other eco-friendly vehicles get preferred parking spots (employees and visitors). * Rather than sending wooden pallets to be...
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...Assignment#4 ACC 621 | DATE: March 24, 2015 | DUE NEXT CLASS | INSTRUCTOR Richard Deklerk | J. E. Boritz and L. A. Robinson Centre for Accounting Ethics School of Accountancy University of Waterloo Waterloo ON N2L 3G1 October 2004 Atlas Cold Storage Inc. It had been a stressful summer for the executives and board of Atlas Cold Storage; in fact it had not been a summer at all. But Joseph Wiley as Chair of the Audit Committee and representative on the board of Atlas’s largest unit holder, TD Capital, felt the pressure most acutely. Although it was August 29th and summer was over, a new phase of the Atlas saga was about to start now that the press announcement was being proofed for the final time. When investors returned from their Labour Day weekend they would know what he had been living with for months -- that Atlas’s financial results would need to be significantly restated. It had all started with the anonymous letter sent to the Ontario Securities Commission (OSC) on April 28, 2003. Had the letter not gone to the OSC perhaps the situation could have been dealt with internally without a need to announce to the public that the financial statements were wrong, very wrong. But with the letter they were forced to tell the auditors, Ernst and Young (E&Y) who insisted on coming in to review the books, again -- no doubt afraid that they might get sued for issuing a clean audit opinion on financial statements that were materially incorrect. To make matters...
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...To identify Leadership Style and its influence on Team Effectiveness | 11/15/2013 INTRODUCTION LEADERSHIP Leadership style is the manner and the approach of providing direction implementing plans and motivating people.Leadership is just more than science;it is an art as well. The art of leadership varies from leader to leader. Different situations call for different kind of leadership styles. Kurt Lewin led a group of researchers to identify three major styles of leadership. They are: * Authoritarian or Autocratic * Participative or Democratic * Delegative or Free Reign Although effective leaders use all three styles, with one of them normally dominant, most leaders tend to stick with a one style. Some leaders are very task- oriented; they simply want to get things done. Others are very people oriented; they want people to be happy. And others are a combination of two. If you prefer to lead by setting and enforcing tight schedules, you tend to be more production oriented(or task oriented). If you make people your priority and try to accommodate employee needs, then you are more people oriented. TEAM EFFECTIVENESS The other dimension to the study is team effectiveness. According to the team effectiveness model, the following are the factors that affect team effectiveness. Teams can continuously improve their effectiveness by focussing on improving their functioning in five key areas – goals, roles, procedures, relationships and leadership: * Goals:...
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...Strategic Plan and Presentation STR/581 King Freeborn Uyere March 10, 2014 Suchitra Veera Week Six Executive Summary E TRADE was the first online trading company which makes them a leader in innovative business. The company was founded in 1982 and became an IPO in 1996. The headquarters is in New York City. They are a brokerage and investing company. E TRADE provides tools that help individuals achieve their long-term investing goals by cutting out the middle man and helping people save on fees they would otherwise pay to a brokerage house. However, if you want a person to invest your money on your behalf or advise you on investment options, those services are also provided. They have 30 branches to support their customer base. Vision, Mission, and People Strategies E TRADE has a great mission statement. According to Mortgage Information (2013), their mission statement is: “To create long term shareholder value through superior financial performance driven by the delivery of a diversified range of innovative, customer-focused financial products and services supported by an operating culture based on the highest customer service. E TRADE has a vision statement. According to E TRADE, the vision statement is, “Success for our customers means success for us.” The company realizes that if they empower the customer, the customer will embrace them for a long-term relationship. E TRADE manages over $66 billion dollars. Stock is currently...
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...<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN""http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html><head><title>Business Policy And Strategic Management - G. V. Satya Sekhar - Google Books</title><script>(function(){(function(){function d(a){this.t={};this.tick=function(a,c,b){b=void 0!=b?b:(new Date).getTime();this.t[a]=[b,c]};this.tick("start",null,a)}var a=new d;window.jstiming={Timer:d,load:a};if(window.performance&&window.performance.timing){var a=window.performance.timing,c=window.jstiming.load,b=a.navigationStart,a=a.responseStart;0<b&&a>=b&&(c.tick("_wtsrt",void 0,b),c.tick("wtsrt_","_wtsrt",a),c.tick("tbsd_","wtsrt_"))}try{a=null,window.chrome&&window.chrome.csi&&(a=Math.floor(window.chrome.csi().pageT), c&&0<b&&(c.tick("_tbnd",void 0,window.chrome.csi().startE),c.tick("tbnd_","_tbnd",b))),null==a&&window.gtbExternal&&(a=window.gtbExternal.pageT()),null==a&&window.external&&(a=window.external.pageT,c&&0<b&&(c.tick("_tbnd",void 0,window.external.startE),c.tick("tbnd_","_tbnd",b))),a&&(window.jstiming.pt=a)}catch(e){}})();})(); </script><script>(function() {var preloadImg = document.createElement('img');preloadImg.src = 'http://books.google.com/books?id=nYNPtZNnx9YC&pg=PR2&img=1&zoom=3&hl=en&sig=ACfU3U1vGx3jE1apd2pjAdwnJ_85sunasA&w=685';window['_OC_preload_image_url']...
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...The media’s watching Vault! Here’s a sampling of our coverage. “Vault has become the go-to source for career preparation.” - Crain’s New York Business “The best place on the web to prepare for a job search.” - Fortune “Vault is indispensable for locating insider information.” - Metropolitan Corporate Counsel “[Vault guides] are an INVALUABLE CliffsNotes to prepare for interviews.” - Women Lawyers Journal “For those hoping to climb the ladder of success, [Vault’s] insights are priceless.” - Money magazine “To get the unvarnished scoop, check out Vault.” - Smart Money Magazine “[Vault guides] make for excellent starting points for job hunters and should be purchased by academic libraries for their career sections [and] university career centers.” - Library Journal Customized for: fugui Family (ffugui@gmail.com) University of California, Irvine Online Career Library Customized for: fugui Family (ffugui@gmail.com) University of California, Irvine Online Career Library s f b t= c o l j= qe b= ql mW= ^ a s f ` b= c o l j cfk^k`b Customized for: fugui Family (ffugui@gmail.com) University of California, Irvine Online Career Library molcbppflk^ip cáå~åÅÉ= mêçÑÉëëáçå~äë © 2008 Vault.com Inc. Customized for: fugui Family (ffugui@gmail.com) University of California, Irvine Online Career Library s f b t= c o l j= qe b= ql mW= ^ a s f ` b= c o l j cfk^k`b Customized for: fugui Family (ffugui@gmail.com) University of California, Irvine Online Career Library ...
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...Charles Schwab Corporation (NYSE: SCHW) is a leading provider of financial services, with more than 300 offices and 8.9 million active brokerage accounts, 1.6 million corporate retirement plan participants, 895,000 banking accounts, and $2.11 trillion in client assets as of April 30, 2013 (Krieger, 2013). Through its operating subsidiaries, the company provides a full range of securities brokerage, banking, money management and financial advisory services to individual investors and independent investment advisors. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member SIPC, www.sipc.org), and affiliates offer a complete range of investment services and products including an extensive selection of mutual funds; financial planning and investment advice; retirement plan and equity compensation plan services; compliance and trade monitoring solutions; referrals to independent fee-based investment advisors; and custodial, operational and trading support for independent, fee-based investment advisors through Schwab Advisor Services. Its banking subsidiary, Charles Schwab Bank (member FDIC and an Equal Housing Lender), provides banking and lending services and products. This paper will discuss where Schwab and the financial industry are...
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...Human Resource Management Model A human resource department helps organizations and their employees attain their goals. But it faces many challenges along the way. This chapter explores some of these challenges and outlines a strategic human resource management model upon which the rest of this book builds. The Strategic Human Resource Management Model Environmental Analysis Organizational Mission and Goals Analysis Analysis of Organizational Strengths and Culture Analysis of Organizational Strategies Choice and Implementation of Human Resource Strategies Planning Human Resources Attracting Human Resources Human Resource Tactical Plans Placing, Developing, and Evaluating Human Resources Maintaining High Performance Motivating and Rewarding Human Resources Human Resource Systems and Procedures Review and Evaluation of Human Resource Strategies CHAPTER ONE Strategic Importance of Human Resource Management The successful 21st-century organization will not take the loyalty of talented people for granted. It will constantly try to recruit and keep them. … The mutual commitment of an employer and an employee will be one of the most important factors for a 21st-century organization. Subhir Chowdhury1 One CHAPTER OBJECTIVES After studying this chapter, you should be able to: • List challenges facing Canadian organizations in the context of managing their workforce. • Discuss the objectives of human resource management. • Discuss the...
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