...Table of Contents EXECUTIVE SUMMARY 1 1. OVERVIEW 3 2. PROGRAM REQUIREMENTS 3 3. PROJECT DELIVERY ACTIVITIES 5 4. PROJECT ORGANIZATIONAL STRUCTURE 7 5. PROJECT IMPLEMENTATION APPROACH 9 6. PROJECT SCHEDULE 11 7. PROJECT EXPENDITURE 12 8. PROJECT STAFFING 13 ANNEX 16 BASIC ASSUMPTIONS 16 Executive Summary Purpose: The purpose of this document is to provide an overview of the Smart Metering (SM) implementation Program with a particular focus on the scope elements, organization and approach to deliver on time and on budget. Mission: The smart metering (SM) Program mission is to successfully install a safe, reliable, and cost-efficient smart meter solution for greater operational efficiency, customer reliability and, energy efficiency. Smart Metering System: it consisting of Smart meters – two-way communications-enabled meters that capture the amount of power consumed when it occurred – plus metering telecommunications and an Automated Data Collection System. Program Delivery Scope: The scope consisting of overall activities and services including project management and controls such as inspection and quality control; revenue meter deployment; customer complaint handling; administration and contract management; information and data coordination, stakeholder engagement and community communications. Organizational Structure: An organizational structure has been designed to facilitate delivery of the smart metering (SM) Program...
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...Difference in Manager Behavior In this case study there is a debate about how there may be a difference in the way a women and men handle their duties as a manager. Does it make a difference in the gender of the person? This is a case that is discussed and studied from a psychological stand point. In the case they looked at different aspects of the way either gender may handle certain thing the same or different. Some of the points that were looked at were: • Organizing • Leadership • Communication • Opportunity • Power • Numbers Organizing |Women |Men | |A type of manager that wants to be included in a project when she|The type of manager that wants to be in command and makes the | |is putting together a team. Not trying to come off as the one in |rules. He gives the orders and they are followed out by the | |charge, but a team player. Involved in all aspects of the |employees to complete assignments. May tell employees what is | |assignments. |needed, but not participating. | Leadership |Women |Men | |The type of manager that doesn’t offer an incentive, but offer |The type of manager that would...
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...conditions to dissatisfaction with the job itself. 2. Family-related Problems – can have a profound effect on employee job performance. Family crisis such as death, divorce, and major illnesses, as well as family pressures that conflict with job demands, are all situations in which employee productivity is likely to decrease 3. Other problems generated from outside the organization - other employees concerns such as legal, financial and social troubles outside the organization can cause problems of which managers need to be aware. ------------------------------------------------- Carrie Core Conditions for Effective Counseling 1. Empathy- 2. Respect – is often communicated by actions rather than words. Examples of such respect oriented behavior include being “for” the employee, willingness to work with the employee, regarding the employee as unique, suspending critical judgment, and expressing reasonable warmth. 3. Genuineness- managers must be “who they are” and openly express their true feelings to the employee. They must be real, honest and up front with no pretense. Managerial role in the Counseling Model *...
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...Scenario I When implementing a specific communication channel, I would recommend downward communication. Downward communication is most effectively used by group leaders and managers communicating with an employee assigned goals, provide job instructions, and also points out problems that need attention. This communication channel can help the marketing manager be more efficient in setting strategic goals with the team members. It can also get her team motivated by her leadership and wisdom as she relates in detail the task at hand. To convey my strategy to the Vice President of Operations, I would use the upward communication channel. Upward communication is the best choice in the marketing manager situation. This type of communication is used to provide feedback to higher- up’s to inform them of progress towards goals, and relay current problems. For this scenario it would effectively help the marketing manager convey updates on the task that was set fourth. By using key headlines and phrases, the Vice President of Operations could better understand the progress of the team and implement changes if needed. Scenario II The communication channel that the manager of the travel agency should utilize is oral communication. Oral communication deals with either face to face or phone communication. .The manager can make an emergency phone call to the IT group and they can walk her through issue with the password and expiration issue. Scenario III Implementing the face to face...
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...Insurance Company” Dr. Felicia Bridgewater Leadership and Organizational Behavior - BUS 520 May 1, 2011 When John F. Kennedy put the provision for affirmative action into effect, all of the companies knew that they could not deny anyone a job because of their race, creed, or sex (www.oeod.uci.edu). No one knew at that time how they where going to incorporate affirmative action into their business so that everyone involved would have a positive outcome. The executives at Allstate realized that in order for their current employees not to feel resentment for the new changes they were going to be put into effect, they had to come up with a way in which the company can thrive even better than it had before. In order to do that they came up with four steps that would help them to promote diversity in the workplace. Using the model for goal setting, evaluate Allstate’s goal setting process to determine whether or not Allstate has an effective goal-setting program. After comparing the model for goal setting with the steps that Allstate had put into effect, I believe that they do have a successful goal-setting program already established. Nevertheless, when you are trying to make sure that a business is operating as smoothly and efficiently that it can, there will always be room for improvement. One way they could improve is instead of giving, each manage a twenty-five percent of each manager merit pay, and why not break that down to at least five percent for...
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...tough decisions that they have discovered will be the best for their company? Layoffs and downsizing are never an easy topic to tackle. How does a manager deliver this type of bad news in the most professional way? The issue that was presented in the article “Mismanaged layoffs can go horribly wrong” was companies and their management teams are not able to layoff or terminate an employee or employees in the appropriate way. The author of the article feels as management is not able to handle these types of situations in a professional manner. Members of management often have great people skills, which are either something they were born with, or something they have learned throughout their lifetime, but when faced with the challenging situation of letting an employee go they are unable to say the right things. With proper training of these tough situations, managers will be able to handle these types of situations in a more professional manner. Managers need to be able to put themselves in the employee’s shoes and speak to the employee as if they were on the other side of the conversation. Mangers should also explore every option within the company before taking the action to layoff or terminate an employee. Documentation is key when preparing to layoff or terminate an employee. If a manger does not document an employees behaviors or put some type of disciplinary action for the employee, how will the employee ever have the chance to correct the issue if there is one there...
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...Managers and what they go through Amber Pease South University Online Instructor: Antoinette Kohlman Managers and what they go through Being a Manager at Kroger entails a lot of work. A manager must be able to plan for the future effectively and be able to predict what would be the best decision for the store and the business to be both productive and run like it is supposed to. A manager must be able to set up resources that will help the company achieve the plans that will better the business as a whole. Even through the business part of being a manger, a manager must also step up and build positive relationships with all of the workers, make sure that the workers are aware of the plans to better the business and how they can help to obtain the goals of the business. When a manager makes plans for the future the manager must analyze the current situation of the company and develop goals to help the company strive to be better. After the goals are made up then the manager must evaluate and implement a plan to take action on the goals that will make the business better for the company. While the actions are taken place on the plans for a better business, then manager must then receive and monitor feedback from the course of action taken to see what should be done next. If the manager receives good feedback than the decisions made were obviously good ones, if the feedback was not good than a different course of action needs to be planned. If the feedback was both...
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...November 2015 MBA 652 Organizational Behavior Module 5 Textbook Case Resonus Corporation Organizational politics is important for every organization. Both employees and management can get benefits, form organizational politics. Unlawful behavior from the employees’ side may be resisted with the help of organizational politics. Jacqui Blanc stayed with strict procedures and reported directly to the CEO. Hunt, the CEO, had to abide by these guidelines because she manager put a lot of trust and confidence in Jacqui; who then provided honest information to the manager. Jacqui was truthful and brought a lot help to the company from the two production managers and the producers who were frauds. She corrected the deceitful events that involved two of the company’s production managers. Doc also reported directly and the manager and the other staff really thought highly of him. He received answers quickly because he knew that the ESD will not in any way accept the unfinished ideas and therefore channeled through the manager. The manager would then order ESD to halt recent projects to begin work on Doc’s awesome idea. You could tell that this wasn’t expected because the manager, who put his trust and confidence in Doc and would not fire him because of the great impact he has on the company of being a mastermind in his job and producing ideas that were profitable to the company. Doc had a major influence over the company and the manager because he was smart. When it comes to...
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...newly-appointed Project Manager of a research team, you believe that you will be able to manage the project virtually from your office in London, even though the other six members are located in Munich. This will solve your personal dilemma as your family does not want to be relocated. The project has a six-month deadline. What factors should you consider in order to make this virtual assignment effective? Answer: First of all, virtual assignments is where the employees and managers are located in different areas as in this case, the Project Manager’s office is in London whereas the other six team members are in Munich. Thus, the Project Manager has to rely heavily on communication technologies such as telephone, email or video conference. In my opinion, the factors that has to be taken into consideration include effective use of technology, invest time in building relationships and trust, provide specific intercultural training and arrange face-to-face meeting occasionally. To bring a success to virtual assignments, I will need to be aware of the full range of technology tools available to us and become practices and proficient in their use. Without familiarizing the technology, it is difficult for managers to keep in touch with the team and it might end up slowing down the team performance. For instance, it will be a waste of time discovering the function of Skype tools during the virtual meeting. Besides that, as a newly-appointed Project Manager, trust and a comfortable...
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...business and every organization. The system is crucial to the performance management and it directly reflects the strategic plan of an organization. The focus of PA is on an individual and not the performance of a team and this has made it to unpopular with workers in different fields. There are two types of performance appraisal, informal approach and formal approach; this paper will look at the later with respect to AMACO insurance company. The company taken for research was AMACO insurance. The company is based in Nairobi but has branches all over Kenya. The first process in which the company’s appraisal system is carried out is establishing performance criteria. The most common appraisal criteria in the company are goal achievement, behavior, traits, competencies, and improvement potential the company carefully selects each performance criteria because it pertains to achieving the company’s goals. Certain traits in individuals are subjective and may either be unrelated to the job in question or also be difficult to define. Such situations may lead to inaccurate evaluation and create legal problems to the company as well. Such cases gives rise for evaluation consideration and removed from the appraisal system so that an employee cannot suffer because of such situations. The second step...
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...motorcycle sales. He was the first employee recruited by the newly assigned manager of Santiago City branch. When Mr. Cortes was hired, the branch was only one week old. Within five years, the branch had a full complement of twenty persons including the branch manager, a cashier, a credit and collection supervisor, a sales supervisor, and a parts and service supervisor. Mr. Cortes record as salesclerk was commendable and the branch manager was considering him for promotion as sales supervisor. The salesclerk’s job consisted of entertaining inquiries from prospective customers. If a sale is made he prepares the various documents required including the deed of sale, invoice, and receipt. The sales supervisor, on the other hand, was responsible for overseeing the activities of the salesclerk, the utility boy, the driver, the records clerk, the documents clerk, and the stock clerk. Oftentimes, the sales supervisor had to leave office at 8:00 P.M. due to the requirements of the job. Mr. Cortes indicated to the branch manager that he was happy with his job as salesclerk and he did not aspire to have a bigger responsibility. The branch manager, however, was very insistent, and he informed Mr. Cortes that the following month, he would be replacing the current sales supervisor who was going to be promoted as branch manager and assigned to another area. Since the announcement of the impending promotion, Mr. Cortes’ behavior began to change. Although the reports he previously prepared had been...
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...My definition of a great manager is one who “gets things done through people”; if you want it right you don’t always have to do it yourself. In addition, there is a quote by the philosopher Lao Tzu that I absolutely feel sums up a great leader: “Go to the people. Live with them. Learn from them. Love them. Start with what they know. Build with what they have. But with the best leaders, when the work is done, the task accomplished, the people will say "We have done this ourselves". Leadership: * Be a servant manager – Take a humble approach with your direct reports (supervisors) and work for them, and not the other way around. Treat your direct reports and their employees with dignity, stay focused on the moment and do not multitask when speaking with employees, never interrupt them, listen to them intensely, smiling, saying please and thank you, acknowledge and welcome the contributions of your staff, quickly admit your mistakes, apologize as needed, never have to be the smartest person in the room, spend time on the front lines with your staff, and engage your customers. * Be a positive leader – You will set the tone for the entire staff in your department. If you are down and acting as if you are fighting against the world your staff will feel that same way. Your example is the personality reflected throughout the entire department. I expect you to be a positive leader. You are always setting an example for your staff to follow. Is it a good example, or a bad example...
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...that make a compelling case for a company to implement a diversity program. In the Cost Savings argument the example is given that if an employee is valued and respected they will be more productive and stay with the company longer. Productivity and employee retention are very important to a company. The cost of losing an employee, the recruitment process and new employee onboarding is both costly and time consuming. Treating an employee as a valued employee to me would be intuitive, but this is not always the case. I discussed briefly during our last class about an experience I had with a small start-up Pharma company that did not respect or value me. Within one month of starting this position, I noticed changes in my mangers behavior that at first were subtle. It started with her not making eye contact with me when we were speaking or in a meeting. This progressed to her not acknowledging my greetings when I would see her. Towards the end of my employment with this company my manger was blatantly disrespectful of me in front of all employees including upper management. I was ignored in team meetings and was not asked to contribute or provide the team with updates on my projects. It is very difficult to be a productive employee when you are afraid of what your manger will do or say next. After eight months I left this company. The experience left me not only doubting my skills but also depressed and anxious. It took six months for me to be able to go back out...
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...De-Motivating Times August 9 2012 by Brad Remillard So how do you motivate your top talent to achieve the company’s goals? How do you keep them from contacting recruiters? How do you keep them passionate about coming to work? How do you keep them engaged day after day? The answer to all of these is “culture.” Even in difficult times top talent, by definition, will always rise to the occasion. They will always strive to be the best. If they don’t, they aren’t top talent. However, even top talent can burn out, get frustrated, not see the light at the end of the tunnel or wonder if they are really contributing. It is the role of all CEOs and managers to ensure these things don’t happen. There seems to be a consistent theme as to what great managers do in difficult times to hold on to and even attract top talent. The following are seven areas managers must focus on to ensure they keep their top talent motivated: 1) Companies must have a performance based culture. Even in difficult times there must be clearly defined goals for the company. These goals must cascade down to your top talent. They must have quantifiable objectives that motivate them, so when reached, they feel a sense of accomplishment. Providing specific time based goals with achievable results clarifies exactly what is expected of your people. Your best talent will embrace the goals and not stop until they reach the goal. Employee engagement is critical to retaining your best people. 2) Dysfunctional culture. This is...
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...Donnielle Mims Human Capital Management MEMO October 15,2010 TO: First level Managers FROM: Donnielle Mims SUBJECT: Managers Responsibility During Transition DATE: 15 October 2010 As you all are aware InterClean, Inc. is in the process of merging with EnviroTech. During this transition it is very important we don’t lose sight of our mission and managerial goals. I would like to go over a few key factors to help us stay on a successful track. As we combine forces your teams will be introduced to new members you may not be a custom to working with. It is imperative that we embrace our new team members with an open-mind. Inform your personnel that we will now have a more diverse work environment. I encourage you as managers to listen to your personnel as they share different experiences and thoughts, which may have a positive contribution to this network environment. A more diverse work environment will give us leg up with our customers. We will now be able to relate to our customers more. It is important our new team members feel valued. We all lose out when “ a company’s return on investment is lost because of conflicts and misunderstandings, and money spent on legal fees and settlements” (Cascio, 2005). Advise your personnel there will be zero tolerance for ignorance and disruptive behavior. Our goal is “to create a work setting in which each person can perform to his or her full potential and therefore compete for promotions and other rewards...
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