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NEW HAVEN FAMILY SERVICES, LLC MARKET RESEARCH PLAN

MKT500: Assessment Strayer University
Introduction
New Haven Family Services mission is to improve the quality of life for families with children and/or adolescent youth who have been unable to adjust in their natural or foster homes and are at risk of being removed from their current placement. Our services will assist the entire family with services tailored to meet their specific needs. Our services are intended to meet the educational and social needs of the youth and the psychological needs of the entire family. This will be done by providing crisis intervention, parenting skills training, substance abuse services, mentoring, educational tutoring and intensive care coordination. Our main goal is to help these children and their families to live together in a productive, peaceful, healthy, stimulating and nurturing environment. Our long term vision is to expand our services or franchise our service model into the international markets of Canada and/or Bermuda. The international market of Canada was chosen because over the last 10 years it has been reported that there has been an increasing need to provide services to children. It has also been reported by the Human Resources Development Canada that there were over 36,000 children in the care of Canada in 1997.1 There is a great concern about the growing number of children that are being served through group care and the possible implication that there is a shortage of family-based services that are causing many children to be inappropriately placed in group-care settings.

Market Research Plan Over the past 2 years, the State of Virginia has taken an aggressive approach in addressing Virginia’s behavioral health care system as it relates to children. In , a total of 18 separate reports or studies were conducted and consolidated into one report in an effort to determine which direction the state should focus it resources in as it pertains to the care of children within the state. It was found that there is a lack of service capacity, limited access to care, lack of full continuum of community-based care, a shortage of child and adolescent psychologists and psychiatrists, families are unaware of the services available to help, and a lack of family and youth involvement in the development of service plans. These were just of a few of the findings. The reports overall recommendation is to improve the availability of services across Viginia.2 Based upon these findings; it shows there is a strong need for in-home service providers in Virginia. Our marketing research hopes to measure the current market penetration within the intensive in-home service industry by identifying existing service providers and to identify potential areas for market penetration. We believe the tri-cities area to be overly saturated with a large number of providers and would like to focus our efforts within an area where there is the greatest need. Since there is currently a huge need to improve access to services for at risk youth and their families, there are vast amounts of data sources available that should support our efforts. One source of information that would help us to conduct our market research would consist of obtaining a listing of current licensed providers within the state of Virginia and the localities that each serves. During the course of our research, New Haven Family Services will establish an appropriate area of penetration and an appropriate marketing penetration strategy in order to obtain a competitive edge and obtain reasonable profit margin.

During our data collection process, informal data will be collected and used as our primary source of data. The research instruments that will be used to collect our informal data will be achieved by browsing a sampling of service provider’s websites in an effort to obtain information such as services provided, locality served and contact information. Another research instrument that will be used is the “mystery shopper” concept. The “mystery shopper” will contact service providers using the telephone and inquire about their services and pricing information.

One secondary source of information will be the usage of the Virginia Department of Behavioral Health and Developmental services website (http://www.dbhds.virginia.gov/). This site was chosen because it is the official website for the Virginia Agency that sets all licensing requirements, conducts inspections and issues licensing decision to intensive in-home service providers. The research instruments that will be used to collect our informal data will be achieved by browsing their website in order to obtain a complete listing of currently licensed facilities, their locality and facilities currently undergoing the licensing process. This will provide insight regarding the current areas that currently have intensive in-home service providers and those areas that currently do not.

An additional source of secondary data will be the Virginia Comprehensive Services Act for At Risk Youth and Their Families. The CSA was created in 1983 and is used to pool from various funding streams to assist families in purchasing services for at risk youth. In 1989, the General Assembly became concerned because the cost of providing residential treatment for at risk youth increased 22% each year, however when the children returned to their homes the necessary changes in their environment were not made and any progress achieved was lost. It was decided that the CSA would help provide high quality, less restrictive, community-based services to children if the funds were managed at the local level.3 The CSA’s official website (http://www.csa.state.va.us/) allows licensed service providers within the state of Virginia to list detailed information about their organization. Each providers has the option to list their organizations contact information, funding source and in some instances website and pricing information. The research instruments that will be used to collect our informal data will be achieved by browsing their website in order to obtain detailed information about intensive in-home service organizations.

Our sampling considerations will draw from a sample of the intensive in-home service providers within the state of Virginia. We will survey a sampling of service providers within the city of Richmond, Petersburg, Colonial Heights and Chesterfield (tri-cities area only). The sample process will be randomly conducted and sampling 90% of intensive in-home service organizations in each locality. This percentage was chosen to ensure that an adequate data sample is collected. There is concern that some service providers will not freely share information. The organizations that are randomly sampled will be contacted either though the usage of the telephone or online.

References

Farris-Manning, C., & Zandstra, M., (2003) Children in Care in Canada. Canada

Virginia Dept of Mental Health, Mental Retardation and Substance Abuse Services (2009). An Integrated Policy and Plan to Provide and Improve Access to Mental Health, Mental Retardation and Substance Abuse Services for Children, Adolescents and Their Families. Virginia: Virginia Dept of Mental Health, Mental Retardation and Substance Abuse Services

Virginia Comprehensive Services Act for At Risk Youth and Their Families (2009). An Integrated Policy and Plan to Provide and Improve Access to Mental Health, Mental Retardation and Substance Abuse Services for Children, Adolescents and Their Families. Virginia: Virginia Dept of Mental Health, Mental Retardation and Substance Abuse Services

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