...range? a) <5000 b)>5000 c)>10000 d) >20000 5) Which type of mobile connection do you use? a) Prepaid b) Post paid 6) Which kind of mobile network do you use? a) CDMA b) 2G c) 3G 7) Which connections you presently own? a) Aircel b) Airtel c) BSNL d) Docomo e) Idea f) Reliance g) Uninor h) Vodafone i) Tata Indicom 8) Which scheme you using? a) Life time b) Students pack c) Normal monthly plan d) All India pay per second plan 9) From how long you are availing the services of your present service provider? a) <1 year b) 2 years c) 3 years d) >4 years 10) Are you using more than one SIM at a time? a) Yes, of different providers b) Yes, of same provider c) No 11) Reasons for choosing your service provider.. Strongly Agree Neutral Disagree StronglyAgree...
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...LOVELY PROFESSIONAL UNIVERSITY Course Code: CSE101T Registration no. : 11108944 Name: ASHWINI KUMAR Roll No. : RE3R02B32 PART- A 1. Ans :- (a) unary and ternary operator Unary operator:- It pecedes an operand . The operand (the value on which the operator operates ) of the unary operator must have arithmetic or pointer type and the result is the value of the argument. Example:- If a=5 then +a means 5 If a=0 then +a means 0. If a=-4 then +a means -4. Ternary operator:- It precedes an operand. The operand of the unary operator must have arithmetic type and the result is the negation of the operand’s value. Example:- If a=5 then –a means -5 If a=0 then –a means 0 If a=-4 then –a means 4. (b) Assignment and equalto operator Assignment operator:- Equal to operator: An assignment operator assigns value In this we put the To a variable. value as it is. Example – Example- a*=5 means a=5*5. Int a; a=5 means a is initialized with 5 if(a==5) { return true; } return false; (c) Expression and statement Expression:- An expression is...
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...#include typedef struct Employee { char fname[20]; char lname[20]; char sub_taken[20]; char last_edu[20]; char join_date[20]; int id; int age; float bsal; }Employee; int main(void) { int id; FILE *fp,*ft; char another,choice; Employee emp; char fname[20]; char lname[20]; long int recsize; fp=fopen("EMP.DAT","rb+"); if(fp==NULL) { fp=fopen( "EMP.DAT","wb+"); if(fp==NULL) { printf(" Can't Open File"); exit(); } } recsize=sizeof(emp); while(1) { printf(" 1.Add Records 2.Delete Records 3.Modify Records 4.List Records 5.Exit"); printf(" Enter your choice"); fflush(stdin); scanf("%c",&choice); switch(choice) { case'1': fseek(fp,0,SEEK_END); another='Y'; while(another=='Y'|| another=='y') { printf("Enter the first name,last name,age and basic salary : "); scanf("%s %d %f",emp.fname,&emp.age,&emp.bsal); printf(" Enter joining date,id,last education,subject taken"); scanf("%s %d %s %s",emp.join_date,&emp.id,emp.last_edu, emp.sub_taken); fwrite(&emp,recsize,1,fp); printf(" Add another Record (Y/N): "); fflush(stdin); another=getchar(); } break; case '2': another='Y'; while(another=='Y'|| another=='y') { printf(" Enter the id of the employee to be deleted : "); scanf("%d",&id); ft=fopen("TEMP.DAT","wb"); rewind(fp); while(fread(&emp,recsize...
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...Five Services to Help Grow Your IT Services Business in 2013 — and Beyond ConnectWise.com Introduction 2013 is a year of great opportunity for Managed Service Providers (MSPs). As reported in the Wall Street Journal, IT spending by businesses with fewer than 500 employees is expected to grow by $4 billion to a total of $27.2 billion in 2015.1 The good news does not end there for MSPs. According to a recent study, 89% of MSP clients are “very” or “mostly” satisfied with their providers.2 In fact, a significant majority of clients reported that they intend to increase their IT spending in the next two years. Now is the time to position your company for growth by preparing to meet new and evolving client needs. 3 If you are an MSP seeking to grow or maintain your business in 2013 and beyond, market conditions are such that there will be many opportunities to acquire new clients or expand on the services provided to your existing clients. Your challenge is in differentiating your business from thousands of other providers in the marketplace who share your ambitions. A recent Wall Street Journal article revealed that there are now over 300,000 independent IT consultants and 114,000 small IT services companies providing support to small and mid-sized businesses (SMB).4 There may also be new competitors on the horizon as technology retailers such as Staples, Apple, and Best Buy eye the SMB marketplace and work to develop offerings that will compete with the traditional managed...
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...abundantly clear that service quality lead the consumers to switch the service provider. So, mobile service providers need to satisfy the Consumer with good service. • Mobile service providers should invest more on improving their network coverage in order to retain their consumers. • Mobile service providers have to provide more offers for family and friends. Enticing offers still hold a major sway. • All case firms should concentrate more on the influencing aspects (ISD call rate, free local SMS, booster packs and call cutter cards) in customer point of view in order to utilize the services more. • Every customer looks for better features , mobile operators should try to include new features regularly. • Mobile service provider should satisfy their current consumers by providing them innovative offers. • Mobile service provider should accept valid feedbacks from consumers regularly and make sure that they satisfy the consumers. CONCLUSION The study reveals that service quality and brand image play the most important role in switching the service provider followed personal factor of a consumer. It is found that there is a relation between switching the service provider and the factors (Customer service, service problem, usage cost, etc.). After analysing the findings of the study, we suggest that cellular service providers should concentrate more on increasing network stability . The findings also suggest that managers of these mobile operators should shift...
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...aimed at critiquing and analyzing the Warid Telecom TV advert for their campaign to register onto the Warid Pesa mobile money transfer platform. In the said advert, a cross section of different publics is presented - a student calls her dad; a guy calls his friend; a stranded young man calls another and a business man calls on another person – and all of them are saying “Please send me money right now!” The situation presented in the TV Ad depicts distressed characters who urgently require a service (money to be sent to them) which the advertiser purports to provide with as less stress as possible (of course in comparison to the competitors on the market). But this is in the punch line at the climax of the advert where WARID promotes their Mobile Money platform branded Warid Pesa as the only such service on the market where a customer neither needs to be currently subscribed on the Warid Telecom network nor have to wait before approval of their registration. The advert cleverly, yet subtly paints the comparative analysis between Warid Pesa and MTN’s Mobile Money by highlighting the fact that for other service providers, one would require to be a subscriber to the respective telephone network, fill registration forms, wait for an approval of the application - then be able to send money to the person receiving money who would also be required to be a registered Mobile Money...
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...APPENDIX B QUESTIONNAIRE ON RELATIONSHIP MARKETING, WORD OF MOUTH AND CUSTOMER LOYALTY IN THE TELECOMMUNICATION INDUSTRY OF DRC. (TO BE FILLED BY MOBILE PHONE CUSTOMERS) Dear respondent, I am in the final year of my studies in LIU University, and as part of my course I’m conducting a study on Relationship marketing, Word of Mouth and Customer Loyalty in the Telecom Sector in Kinshasa. As one of the customers, your opinions are very important to this study. The information provided will only be used for academic purpose, and will be treated with utmost confidence. Thank you for your cooperation. Demographic Characteristics (Please tick as appropriate) 1. Sex of the respondent Male Female 2. Marital Status Married Single 3. Age of respondent Below 20yrs 40-49 50-59 20-29 30-39 4. What is your level of Education? Below primary level Tertiary ...
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...below. Include a minimum of 10 information technology milestones or events that impacted human services. |Year |Milestone or Event |Impact on Human Services | |1996 |Amber Alerts |Provides an online integrated national database for missing children | | | |Initiates a widespread alert when a child goes missing | |1965-1970 |Decision Support System |This system integrates organizational skills and human services to provide better | | | |service to clients. | | | |By integrating organization in human services, it has become easy to diagnose | | | |problems and find faster solutions to the client’s issues. | |1972 |Electronic medical filing |By filing the client’s records online it is easier to access them and they have less| | |system |errors. | | | |Nurses and human service personal don’t have to do the job over and over again all | | | ...
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...BEHAVIOURAL ECONOMICS AND CUSTOMER COMPLAINTS IN COMMUNICATION MARKETS A report prepared for the Australian Communications and Media Authority (ACMA) in connection with the public inquiry “Reconnecting the Customer” by Dr Patrick Xavier* Adjunct Professor of Economics & Finance, Curtin University Business School. May 2011 * Dr Patrick Xavier BEc (Hons), M.A., M.Ec, PhD is Director of Info-Comm Strategies and Adjunct Professor of Economics, Curtin Business School, Curtin University of Technology, Australia. Dr Xavier has published widely and has had extensive experience as a consultant to national and international agencies on regulatory reform in the (tele)communications sector, including the OECD, ITU, World Bank and APEC. He was part of the OECD’s regulatory reform team that visited a range of countries to advise on regulatory reform in major industrialised and emergent economies. He has undertaken work in Hong Kong and in a range of developing countries, including Lao PDR, Romania, Armenia, Vietnam, Pakistan, Pacific Islands, Thailand, Bhutan and China. He can be contacted at: poxavier@gmail.com Disclaimer. The views in this report are those of the author and do not necessarily reflect the views of the ACMA. © BEHAVIOURAL ECONOMICS AND CUSTOMER COMPLAINTS IN COMMUNICATION MARKETS Executive summary 4 1. INTRODUCTION 10 1.1 Purpose of this report 10 1.2 Customer complaints in the...
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...YOUTUBE: Saw someone doing something funny? Saw someone doing something wrong? Want to be an overnight sensation? Have something to share with the world? Just YouTube it! Bring the change! The additional improvements that can be brought in whatsapp to widen its user base: “Hmm...” would be the first reaction if a mobile service provider reads the name of the topic. Little over few years ago, Mobile Service Providers enjoyed monopoly and milked money out of people with absurd tariffs. Although there was an internal competition among the service providers, they’ve certainly obtained fruitful results with their inevitable tedious offers. The situation was relatable to People around the world! They were waiting for a technological change that would wipeout the MSPs (Mobile Service Providers) for the unapologetic turds they are! Enter “whatsapp”. The result of a beautiful medley between technology and innovation. For all those who’ve been living under a rock and just came out after the last great extinction, Whatsapp provides an alternate messaging service through the working internet plan from your mobiles/tablets and pcs. For those thinking, Humor me, it’s worth more than 19 billion dollars! That’s equal to the GDP of Uganda. Right, Let us get to the main topic. When an idea worth billions of dollars is already such a huge hit, it comes with an implication that there is no or very less room for improvements. Nevertheless, I will try to put up a brave face and pour in my creative...
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...telecommunication company in West Midnapore which is a district of West Bengal. A descriptive study was conducted to achieve the objectives. In total 250 respondents filled a well-structured questionnaire having a list of statements pertaining to products, services & facilities provided by the service provider. Results reveal that the dimensions which influence the satisfaction level of customer’s are: Core services (like good coverage, good connectivity and network quality) and call rate. Further results show that there is a significant relation between the brand name and the preference of customers. Hence, it has been recommended that telecom companies should focus on connectivity, call rate, coverage and network quality. Keywords: Customer Satisfaction & Expectation, Customer Preference, Product Quality, Value for Money, Analysis of Strengths & Weaknesses of the Product. INTRODUCTION The breathtaking growth of the telecommunication companies in India over the last twenty years has made a history. The economic resurgence affected in the early 1990s brought around a paradigm shift on the overall business scenario of India. With the arrival of private telecommunication companies in India, the industry observed introduction of mobile phones into the Indian market and it became extremely popular amongst the Indian masses. India's telecom sector has shown huge expansion in the recent years in all respects of...
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...Understanding the mobile phone subscriber’s behavior in staying with or changing a service provider is the topic of this assignment. Under this assignment student is supposed to carry out a survey using 50 subscribers and the mobile phone is no longer a luxury good. At the moment in Sri Lanka mobile phone has become very essential good for everyone. And this is very lucrative market in Sri Lanka. According to the figures of the TR nearly 20 million people are using the mobile phone. And five major service providers are operating in Sri Lanka they are namely DIALOG, MOBITEL ETISALAT, HUTCH and AIRTEL. These mobile operators are operating in a very competitive manner in order to attract the other’s subscriber. Apart from these information theories related to consumer behavior are briefly discuss in this report. Those theories are consumer decision making process. There are Black Box model, organizational buying, and purchasing and procurement process. This research study is been investigate by looking at the various attributes of the consumer behavior to find out the weaknesses had by the company which are making the customers to find out whether to stay with their service provider or change. It’s recommended that the service providers should look into retain existing customers introducing reward system and increase the customer service. Loyalty programs should be strengthened in order to reward the most profitable customers. Acknowledgment This Assignment was prepared...
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...Assignment 1 - Hip to be Square Sonal Rewanwar Answer 1: The shift into the new mobile payment market started mainly with the advancements in wireless connectivity. The availability of cheap and readily available cellular and WiFi connectivity gave merchants an option to move from the restrictive and geographically limited wired point of sales. The major contributors to this shift were the four payment services using mobile payments that sprung up, namely, 1. 2. 3. 4. Premium Mobile SMS Based payments Direct Mobile Billing Mobile web payments NFC based payments Premium Mobile SMS Based payments: This service allowed for the payments of a purchase to be made via an SMS based service. The charges from the same were added in the users monthly bill or deducted from the prepaid account balance. Direct Mobile Billing: Similar to SMS based billing, this was an utility used on smartphones. This involved a two step authentication procedure to securely authorize payments from the smart phone.This did not require and credit card or bank accounts and the charges were levied on the customers mobile account again. Mobile web payments: Consumers made payments using internet based application or internet browser. Similar to Paypal this required credit cards/debit cards NFC based payments: This technology relied on RFID enabled chips or NFC enabled smartphones to communicate with the radio frequency enabled receiver. The payment information was wirelessly...
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...5* |Which mobile services do you use? | |Airtel | |If your answer is 'Others', you already finish all the questions. Please click 'Submit'|| | 6* |Which type of services do you use? | |Postpaid| | 7* |For how long have you been using these services? | |More Than 1 Year| | 8* |What is your monthly expenditure in terms of your mobile useage? | |More Than Rs. 1000| | 9* |How do you rate your services provider in terms of connectivity and area of network coverage? | |Bad| | 10* |What do you feel about the call tariff linked with the connection you are currently using? | |Expensive| | 11* |How appropriate are the STD and ISD rates related with your plan being used right now? | |Very Economical | | 12* |How appropriate are the SMS rates related with the plan you are using currently? | |Expensive| | 13* |Does your Service Provider have any hidden costs incorporated in the plan you are using? | |Yes | Answer the following questions based on your experience of using the services| | 14* |Service provider in terms of clarity of voice | |Neither Good Nor Bad | | 15* |Service provider in terms of call dropping | |Very Bad | | 16* |Pricing of Value Added Services | |Very Bad | | 17* |Unwanted Calls and Advertisements about other services is.. | |Very Bad | | 18* |Are you Satisfied with the number of drop boxes/Recharge coupons Denominations available for smooth operations of your mobile services | |Very Good| ...
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...OK…So your tired of your current service provider. You’re tired of their sloppy customer service. Tired of having to speak to their discourteous customer representatives. Tired of receiving calls from unknown numbers in the middle of an important meeting only to hear “Kabhi Kabhi Aditi … ” being played and a mechanical female voice saying “Press 1 to set it as your callertune”. So…What would u want to do?? Change your service provider of course! Ah…but wait..you’re attached to your number! All of us are! Why change the number and put up with the trouble of having to remember a completely new one?? The solution to this seemingly never ending problem arrives in India, early next year in the form of Mobile Number Portability. Wondering what this is all about? Simple..you can switch between service providers without having to change your number and you can do this irrespective of the technology that you use. In other words, if you have a CDMA mobile and want to switch to GSM network, you can go ahead and do it with glee Of course, everything comes with a cost. But luckily in this case, the cost isn’t much high!! According to TRAI (Telecom Regulatory Authority of India), subscribers should not be charged more than Rs.19/- for changing their service provider. Mobile services will be disrupted for a few hours when the transfer is in process but this is again a minor hiccup. This service will initially be available only in metros and selected cities by early 2010. And thus...
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