...purposes of this report are to (1) explain why employees become unmotivated, (2) identify the consequences a company endures with unmotivated employees, (3) discuss strategies or techniques organizations can use to motivate their employees, and (4) show the positive consequences a company enjoys with motivated employees. Nine professional and scholarly journals were used for the report. Primary research consisted of personal interviews with Lonny Cooper, Jon Wenzel, and Reza Rich. Motivation in today’s workforce Findings from professional and scholarly journals and personal interviews revealed that employees become unmotivated when communication breaks down between management and subordinates. Lack of motivation in employees tends to increase carelessness, absenteeism, resource waste, and turnover rates in an organization. Because employees possess different values, they are motivated by different things. Communicating information, praising employees, and recognizing effective performance are key strategies a manager or supervisor can use to motivate employees. Production, sales rates, and morale all increase when employees become motivated. The results of this research revealed a surprising concept: money alone is not enough to motivate employees today. Recommendations for motivating employees Recommendations for motivating employees at First Bank of Kamloops include • offering bank tellers valued rewards for balancing their cash drawers perfectly...
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...| | | Anissa Douglas-Williams | MT6320 – Employee Evaluation and CompensationJune 29, 2011 | | Table of Contents I. Abstract II. Introduction III. Motivation IV. Maslow’s Needs Hierarchy Theory V. McClelland’s Needs Theory VI. Equity Theory VII. Expectancy Theory VIII. Emotional Needs and Appreciation IX. Communication and Input X. Department Retreat XII. Flexible or Alternative Work Schedules XIII. Health XIV. Gifts XV. Professional Growth XVI. Downsizing and Layoffs XVII. Failing Reasons of Motivational Rewards Systems XVII. Consequences XVIII. Conclusion I. Abstract This paper provides different employee motivational techniques, theories, and explanations regarding how to motivate employees and how motivation...
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...Today, sexual harassment in the workplace is a very serious issue that makes going to work very stressful for many women and men all over the world. Accounting to the Anita Superson, “Sexual harassment, a form of sexism, is about domination, in particular, the domination of the group of men over the group of women. Domination involves control or power, which can be seen in the economic, political, and social spheres of society. Sexual harassment is not simply an assertion of power, for power can be used in beneficial ways. The power men have over women has been wielded in ways that oppress women. The power ex- pressed in sexual harassment is oppression, power used wrongly” (Textbook, p154). It is estimated that approximately 90% of all female employees in Canada will face some form of sexual harassment while working on the job, especially the young women and unmarried women. Sexual harassment not only creates an unhealthy work environment and negative consequences for the harassed, but it is also a violation of Human Rights and Freedoms legislation. In this essay, I will focus on the negative effect of sexual harassment and give some recommendations that can support Anita’s claim. It is important to note that women often know when they have been sexually harassed. However, I am arguing for objective justification of sexual harassment, rather than subjective, there are cases in which women are mistaken. According to Anita, the sexual harassment is the harm an action...
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...Table of Contents Introduction - Pg 1 Cause of Organizational Conflict - Pg 1 Arguments for Conflict - Pg 2 Arguments against Conflict - Pg 3 Conclusion - Pg 4 Reference List - Pg 5-6 Introduction Robbins and Judge, authors of Organizational Behavior define conflict as a process that begins when one party percieves that another party has negatively affected or is about to negatively affect something the first party cares about. The Oxford dictionary defines conflict as an incompatibility between opinions and principles. We cannot run away from conflict. All of us have come across conflict whether in the workplace, at home or at school. Responding to conflict in a pleasant or unpleasant manner depends on individuals, but is a natural part of being human. Conflict in organizations comes about for various reasons. Causes of Organizational Conflict Conflict is inevitable in all facets of life, both personal and organizational (Gupta et al 2012)....
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...FEDERATION OF INVESTMENT MANAGERS MALAYSIA (FIMM) SEMINARS 2013 Promenade Hotel, Kota Kinabalu 29th August 2013 DEALING WITH DIFFICULT PEOPLE Prof Emeritus Dato’ Dr Sheikh Omar Abdul Rahman SOAR Consultings Sdn Bhd www.soarconsultings.com drsoar@soarconsultings.com drsoar@gmail.com 019 2010757 SOAR TO THE TOP from base camp to summit Professionalism Professionalism Success Professionalism Success Professionalism Success Professionalism Success Professionalism Success DREAMS AND GOALS LEADERSHIP FORUM, INTERNATIONAL CONFERENCE ON THINKING 2009 (ICOT), KUALA LUMPUR, MALAYSIA, 23 APRIL, 2009 SCOPE • • • • • • • Achieving win-win Understanding difficult behavior The four styles of communication Four kinds of difficult employees Handling difficult behavior Handling conflict & confrontations Eight tips for dealing with difficult people at work ACHIEVING WIN-WIN Theodore Roosevelt US President The most important single ingredient in the formula of success is the knack of getting along with people. UNDERSTANDING DIFFICULT BEHAVIOR DIFFICULT PEOPLE • are only happy when they’re unhappy and bringing down everyone else around them too. A Difficult Person Someone who, whether consciously or unconsciously hinders or disrupts the advancement of productivity at the work place What’s your definition?? How does it affect you? When someone is behaving difficult, how does it affects you? Does it affect your...
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...The Last Lecture: The last lecture is a series of lectures that have been established by Carnegie Mello University for the retiring professors to talk about their insights into the life. In this lecture, professor of computer science Randy Pausch was enforced to deliver a very literal last lecture after facing a diagnosis of terminal pancreatic cancer. This lecture was entitled as "Really Achieving Your Childhood Dreams". Randy start his lecture in a professional way to inspire the audience, he told them about his cancer and that the doctors informed him he has few months to live. But he was very optimistic and wanted to approve to everyone that he is in a good shape by doing push-ups. Randy introduced the idea of “elephant in the room” in a slide he presented of his CAT scan with arrows pointing to the ten identified tumors. As he told the audience that “We cannot change the cards we are dealt, just how we play the hand.” Three topics his lecture was about; first, his childhood dreams and how he achieved them. Second, enabling the others achieve their dreams. Third, the lessons he learned in his life. First, he talked about his childhood dreams. being in zero gravity, playing in NFL, being an author in world book encyclopedia, being captain Kirk, winning stuffed animals and being a Disney land imageneer. The first dream he achieved by working with his students to win competition announced by NASA by providing the best proposal, he was determined to have the experience...
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...Task 1: 1.1: According to Mohan. S that Graham and Bennett (1998) said '' a worker relation includes all the guidelines practices and agreement leading relations between organizations and their employees, usually linking bargaining and collective representation''. The relationship among the company and workers is recognized as Industrial relations. However, a good trade relation is essential for healthier environment in the association and for improved performance and manufacture in the organizations. There are many important approaches used for industrial relations known as unitary and pluralistic approaches. Unitary frame of reference: Porter .C and Rees .D pointed in their book The Skills of Management,( 1996) that '' Unitary point of view the association as having one mutual intent with sectional benefits requiring to be subordinated to general structural aims''. However, all organization members notwithstanding their dissimilar roles have shared purposes and standards which band together their efforts. Claims from Watson .T in his fifth edition '' Unitary approach the employing association is understood as actuality based on a public of interest. The organization are the best experienced to agree how these mutual benefits are to be followed''. He also pointed that '' The unitary structure offers a range of methods of questioning the legality of trade union events and practices alternatively, suggesting''. Moreover, Fox A. (1966) say '' A unitary method has one...
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...Question 1 The ethics defined by an organization are 1) social ethics. 2) professional ethics. 3) individual ethics. 4) legal ethics. 0 / 0.1 points socioeconomic ethics. Question 2 Which of the following statements about laws is least accurate? 5) 1) 0 / 0.1 points People in accounting and finance should be aware of the Sarbanes-Oxley Act. Anything published on the Internet is in the public domain and can be used 2) freely. 3) Assume that anything produced privately after 1989 is copyrighted. The concept of fair use gives individuals limited rights to use copyrighted materials without requiring permission. Question 0.1 / 0.1 3 points The reasons why people make unethical decisions include 4) 1) taking the easy way out. 2) doing whatever it takes to win. 3) rationalizing one's choices. 4) A, B, and C 5) B and C only View Feedback Question 4 0.1 / 0.1 points Which of the following statements comparing oral and written communication is least accurate? 1) Written communication is preferred when a permanent record is needed. Written messages are generally more organized and well-considered than oral messages. One advantage of oral communication such as a face-to-face meeting is that it 3) allows for immediate feedback. 2) 4) Oral communication is preferred when presenting formal or complex ideas. View Feedback Question 5 0.1 / 0.1 points Which of the following is an example of horizontal communication in an organization? 1) Four payroll clerks meet to discuss a new...
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...Final Exam Case Analysis MGMT 7135: Seminar in Leadership and Team Building Table of Contents Performance Management Model..……………………………………………………3 Communications.………………………………………………………………………..12 Leadership...………………………………...…………………………………………..13 Conflict.…………………………………………………………………………………..16 Perception……………………………………………………………...………………..17 Team Performance……………………………………………………………………..18 As Regional Director for Happy Face Frozen Foods (HFFF), I hold a great responsibility to meet sales projection levels at each of my sales districts. Hitting goal is not just a numbers game- it’s a task of managing people within the culture of the organization. My ultimate goal for District IV and district manager Tony’s performance deficiency is to diagnosis issues and problem areas. Multiple management/leadership models and concepts are needed in order to shift this district to become profitable and successful. PERFORMANCE MODEL Skills, Abilities, Traits Tony appears to have a lack of effort, despite being young, aggressive, talkative, appears to be intelligent, and was a top sales representative. I questioned his work ethic capabilities, but the Myer Briggs Type Indicator says we are polar personality opposites as he is an ISTJ and I am an ENFP. In general, his type explains why his apparent lack of effort is actually his “introverted” and “sensing” personality; Tony self-reflects, works alone, thinks before acting, keeps energy inside, is hard to read, and verbalizes...
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...Strategic Service Marketing Reflective Journal Nicolae Focsa B00053177 Department of Business School of Business & Humanities Institute of Technology, Blanchardstown Dublin 15. Word Count 13582 Words General Business –BN101 Strategic Service Marketing 16th December 2014 Table of Contents 1.0 Introduction 1 2.0 Week 1 1 3.0 Week 2 1 3.1 1 4.0 Week 3 1 4.1 1 4.2 1 4.3 1 4.4 1 4.5 1 4.6 1 5.0 Week 4 2 5.1 Week 5 and Week 6 2 18.0 Conclusion 2 Bibliography 3 Appendices 1 Introduction In this reflective journal I am required to reflect on strategic service marketing. I am reflecting on 3 dimensions lecture reflection from material that I study in lecture class, employee reflection myself as an employee in service industry how can I reflect on this matter and consumer reflection myself as consumer of services. Week 1 16 of September 2014 In this lecture im going to reflect on some quotations about service Strategic services without process is little more than wish list- Robert Filek. I understand this that services cannot exist without the practice. In order to do services an organisation need to put in process A satisfied customer is the best business of strategy of all- Michael leboeuf Customer need to be satisfied after receiving a service. A customer satisfied...
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...Research Paper: NAB Customer Service Employee Turnover Name Email GM591ON_M Leadership and Organizational Behavior Professor Date Abstract This paper will focus on the Customer Service department at North American Bancard. An overview of the company including the author's role will be explicated. Essential issues, events, and actions to help frame the problem will be identified. The problem statement will be well defined and specific enough for each reader to gain a clear idea of the Organizational Behavior topic and the direction of the research. Each reader will be given an encapsulated review of what information the author found most relevant to the research. The problem will be explored, providing an identification and description of the root causes. Solutions to the problem will be provided, supported and defended, to logically flow with the analysis of the problem. The author will reflect upon the research conducted, to show how the author's personal, academic, and professional development was influenced. Introduction: Company Overview The organization that my research will be based on for my final project is North American Bancard. North American Bancard was founded in 1992. It started with one employee in a shared office. As of today, North American Bancard has over 600 employees in a 100,000 sq. ft corporate office. The company provides merchants with the ability to accept credits cards, debit cards, EBT...
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...Examination Paper of Customer Relationship management IIBM Institute of Business Management Examination Paper MM.100 Customer Relationship Management Section A: Objective Type & Short Questions (30 Marks) This section consists of Multiple Choice & Short Note type questions. Answer all the questions. Part One carries 1 mark each & Part Two carries 4 marks each. Part One: Multiple Choices: 1. High congruence means: a. High probability of success b. Low probability of success c. Zero probability of success d. None 2. Novo Jim‟s excellent resource book for Recency, Frequency and Monetary is: a. Drilling high b. Digging the top c. Cutting edges d. Drilling down 3. In „FURPS‟ R stands for___________ a. Responsibility b. Resource c. Retention d. Reliability 4. NAICS stands for_____________ a. National American Industry Coding System b. North American Industry Cooling System c. National American Industry Cooling System d. North American Industry Coding System 5. The book „Reengineering the corporation‟ is written by: a. Michael Hammer and James Champy b. Michael Champy and James Hammer c. Michael Douglus and James Ferrari d. Michael Ferrari and James Douglus 6. The book „Building the Data warehouse‟ is written by: a. Michael Doglus b. James Champy c. Bill Inmon 1 IIBM Institute of Business Management Examination Paper of Customer Relationship management d. James Ferrari 7. Which of the following is considered as the bible...
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...TABLE OF CONTENTS A. Four Functions of Management 1 1. Planning 2 Planning Terminology 3 Vision 3 Mission 3 Objective 3 Goals 3 Strategic Planning 4 2. Organizing 4 Organizational Structure 5 Division of Labor 5 Delegation of Authority 6 Departmentation 7 Informal Structure 8 Leading 8 Staffing 9 Staffing Success – More than Luck 10 Starting with Self Assessment 10 Know yourself 11 Know your business 11 Know Advantage & Disadvantage of Employment 11 Directing 12 Motivation 13 Removing Barrier of Communications 13 Facilitating Communication 16 Controlling 17 B. Management Plan (Intro) 20 Security Management Plan 22 -oOo- Ils-pwu-2012 Principles of Organization & Management: Four Functions of Management Planning means looking ahead and chalking out future courses of action to be followed. It is a preparatory step. It is a systematic activity which determines when, how and who is going to perform a specific job. Planning is a detailed programme...
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...Chapter-1 SUMMERY Services means- Services are deeds, processes and performances. For example, Intel officers repair services for its equipments, consulting services for IT and E-commerce applications, web design services and training services for mass people. All these are deeds, processes and utilities comprise primary deeds and actions performed for customers. Compatible with this simple definition, services include economic activities whose output is not a physical product, are generally consumed at the time they are produced, provide added value in the form of amusement, comfort and convenience etc. and are essentially intangible concerns of the first purchaser. Difference between Service and customer service Services are deeds, processes, performances, and performances of a wide range of industries. Customer service is the service provided in support of a company’s core products. Customer services includes answering questions, taking orders, dealing with billing issues, handling complaints and scheduling repairs or maintenance. Why service marketing is essential for: Service based economy: Service marketing concepts and strategy developed in response to the tremendous growth of service industries, resulting their increased importance to the world economy. Service as a business imperative in manufacturing and IT: Early in the development of service, marketing most of the interest came from service industries like banking and health care. Now manufacturing and IT industries...
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...Chapter 4 Workplace Emotions, Attitudes, and Stress Y Learning Objectives After reading this chapter, you should be able to: LO1 Explain how emotions and cognition (conscious reasoning) influence attitudes and behaviour. LO2 Identify the conditions that require, and the problems associated with, emotional labour. LO3 Describe the four dimensions of emotional intelligence. LO4 Summarize the consequences of job dissatisfaction in terms of the exit-voice-loyaltyneglect model. LO5 Discuss the effects of job satisfaction on job performance and customer service. LO6 Distinguish affective and continuance commitment, and discuss their influences on employee behaviour. LO7 Describe five strategies to increase organizational (affective) commitment. LO8 Define stress and describe the stress experience. LO9 Explain why a stressor might produce different stress levels in two people. LO10 Identify five ways to manage workplace stress. ou know the fun is about to begin at Suntech Optics when employees spot the pineapple wearing sunglasses. The bespectacled fruit is mascot for the North Vancouver-based eyewear supplier’s Have Fun Team, which is responsible for creating various forms of workplace levity. Employees might discover a puzzle on their desk, with a prize awarded to the person who first solves it. Dozens of stuffed bears are brought to work on Bring Your Teddy Bear to Work Day. Halloween is a special treat as staff dress up...
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