...Strengthening the Ombudsman Institution in Asia Improving Accountability in Public Service Delivery through the Ombudsman About the Asian Development Bank ADB’s vision is an Asia and Pacific region free of poverty. Its mission is to help its developing member countries reduce poverty and improve the quality of life of their people. Despite the region’s many successes, it remains home to two-thirds of the world’s poor: 1.8 billion people who live on less than $2 a day, with 903 million struggling on less than $1.25 a day. ADB is committed to reducing poverty through inclusive economic growth, environmentally sustainable growth, and regional integration. Based in Manila, ADB is owned by 67 members, including 48 from the region. Its main instruments for helping its developing member countries are policy dialogue, loans, equity investments, guarantees, grants, and technical assistance. Strengthening the Ombudsman Institution in Asia Accountability is essential for good governance, and in many Asian countries the ombudsman is the key accountability institution. Originating in the West, the concept of the ombudsman arrived relatively late in Asia. Yet more and more ombudsman offices are being established in Asia, and they play a critical role in the fight against incompetence and injustice on the part of government officials. This report presents in-depth research on Asian ombudsmen, with a focus on best practices and emerging issues, especially in the context...
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...care system, the role for government watchdogs becomes ever more so important. Thus for any type of change to occur, effective governance is important as it must also progress with any changes in society (Marin, 2009). For this to occur, this requires an ombudsman - also known as a watchdog, or adjudicator who has the “power to set standards and apply sanctions” (Burch et al., 2013, p. 259). The ombudsman or watchdog acts as a “moral compass and societal conscience,” making it even more relevant in today’s 21st century (Marin, 2009). However, in the event that the ombudsman/watchdog model is unable to help with any type of meaningful reform or provide justice, it starts to experience public criticism. Therefore, the focus of this paper will be to explore the role of government watchdogs in Canada and their decreasing influence on public and private sector institutions. In doing so, it will be understood how we must create a balanced system of government- and self-regulation, and in turn allow a greater path towards having independent bodies, or watchdogs handling disputes. Discussion and Arguments As mentioned, an ombudsman or watchdog acts as the moral compass or guide in our society. The initial concept of the ombudsman was created to combat self-regulation. The Parliament of...
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...In recent years, as the value of an ombudsman program has become apparent, many governmental, private sector, and academic organizations have chosen to design and implement a program. Simply stated, almost any organization can benefit from the informal dispute prevention and resolution processes offered by Ombudsmen. (Coalition of Federal Ombudsmen, 2006) Every level in an organization benefits from the neutral and unbiased guidance provided by the Ombudsman, whether it is effective and efficient conflict resolution to providing acceptable guidelines to codes of conduct within organization. The Ombudsman’s neutral position provides an opportunity for concern or complaint to be freely expressed without the fear of repercussion from others. The Ombudsman defines the environment that the organization will conduct itself in, while encouraging an environment to where early signals to potential problems are brought forward. This allows for the employees to express their concerns or problems openly and in return has potential to increase morale of the workplace as well as long term employee retention. Allowing the employee to have an input into their work environment and receiving unbiased listening from what they view as an organization representative creates a sense of meaning and devotion with the employee. When employees feel that their opinions and concerns are being listened to they develop a sense of being a part of the organization and not just another person on an...
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...questionnaire is for consumers to bring a complaint about the | |Please fill in this questionnaire, giving as much information as you can. | |sale of payment protection insurance (PPI). | |It may take you some time to go through the questionnaire and get all your | |It is the standard PPI questionnaire used by most financial businesses| |facts together. | |as well as by the Financial Ombudsman Service. | |But having all the information in one place should mean your case can then | |The questionnaire asks you for the personal and financial details | |be assessed more quickly. | |needed to sort out your complaint. | |For more information on bringing a PPI complaint, phone the Financial | | | |Ombudsman Service on | | | |0300 123 6222 or 0800 121 6222. | section A: about you 1. your name and contact details | |your details | |details of anyone complaining with you | |surname | ...
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..."What is a meeting? Municipal councils and the Ontario Ombudsman" delivered excellent content and examples for adequate consideration. It is clear the core issue which causes the most discrepancy is the definition of a meeting. If a clear concise definition was provided for all parties to understand, then discrepancies regarding same would be resolved for those involved in the process and public in general. A clear definition is a necessity. In existence since 1975, the Ombudsman is a self-governing, unbiased assessor, whose main objective is to ensure public interest is maintained, including the power to access documents and exemption from Municipal Freedom of Information and Protection of Privacy Act. R.S.O. 1990. Further, limited powers...
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...Limitations and constraints of marketing In this task I will be explaining the laws that focus on protecting the customers when they are buying a product or service from things such as fraud and identity theft. There are several limitations and constraints in the consumer law that help the customers understand their legal rights and they protect them. Laws are constantly changing to ensure that businesses do not take advantage of their consumers. Sales of goods act 1979 This law states that; the goods must be fit for purpose, which means that for everyday purpose, and also for for any specific purpose that can be agreed with the seller at the time of purchase. The goods must also match any sample or images that are visible to the consumers, such as in brochures and leaflets also the description of the product must match the product. The goods that you buy must be in perfect working condition. An example of where the act has been broken could be; A seller who was a specialist in contemporary art and they offered a paining and this individual claimed it to be by the artist who was German. The buyer makes it clear that he was not an expert on German paintings; although the seller should examine the painting himself before putting the painting up for sale. The buyer brought the painting which later on turned out to be forgery which is in fact illegal. The court of appeal held that he could not cover his purchase price from the seller since he had not relied on...
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...Scheme of Insurance Ombudsman – a protection to Policy holders Subject: Fundamentals Of Insurance Submitted to: Mr. Rammohan Professor Masters in law of financial Services and capital markets Submitted by: K.Samhitha Roll no-FS10-017 Ist year,Ist semester Masters in law of financial Services and capital markets NALSAR University of law Institute of Insurance & Risk Management Table of contents 1) Introduction ...
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...Regulatory Agencies HCS437 June 2, 2014 Regulatory Agencies Several regulatory agencies are responsible for licensing long-term care facilities to ensure compliance of laws and regulations. Regulatory agencies also receive and investigate complaints that are related to the facility and the services in which the facility provides (Walsh, 2014). All long-term care facilities are expected to abide by these regulations in an effort to ensure long-term care patients proper care, ethical treatment, safe living environments, and health care reimbursement. These agencies expect long-term care facilities to maintain an environment that will emphasize the importance of one’s quality of life and quality of care (Walsh, 2014). This paper will discuss three regulatory agencies including the Centers for Medicare and Medicaid Services, the Department of Licensing and Regulatory Affairs, and the Administration on Aging/Long-Term Care Ombudsmen Program, which have made huge impacts on the way long-term care is delivered in the United States. Centers for Medicare and Medicaid Services The Centers for Medicare and Medicaid Services (CMS) has become a staple among regulating long-term care facility practices. The CMS produces and maintains federal regulations for long-term care facilities that choose to accept residents that rely on Medicare and Medicaid benefits as a form of payment (Long-Term Care Facilities, 1989). Local licensing agencies are responsible for surveying, licensing...
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...scheme to his own boss when he already had apprehensions due to the fact he did not know who was all involved in the misconduct. Mike Fields had no confidence in his higher level management which left him with no recourse when Terry asked him to transfer to Indianapolis or find a new job. As stated in the in the problem identification, this lawsuit’s plaintiff was given a valid fear or anxiety in trying to bring the discovered transgression to any other persons of authority. Merriam-Webster defines an ombudsman as “an official appointed to receive and investigate complaints made by individuals against abuses or capricious acts” (2011). In this case study an ombudsman was recommended by an independent review board and was not implemented due the strong urging of the Vice President of HR, Dale Willis (Hasson et al., 2007). Galvatrens did not implement the ombudsman along with other recommendations that were suggested. The lack of an independent third party or ombudsman by which an employee can report misconduct severely handicapped the communication process of those who were trying to be good custodians of Galvatrens. This mismanagement could be avoided with a little follow-up and vigilance by management. Hasson, R., Hardis, S. R., Shear, H., Rowe, M., & Robinson, J. W. (2007). Why Didn't We Know?. Harvard Business...
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...determination, he managed to obtain his degrees in Business Administration, Major in Management, and Bachelor of Laws at the well-reputed Silliman University. Immediately after passing the Bar in 1978, Atty. Casimiro engaged in private practice which lasted for about 13 years. His professional career then took a turn in 1991 when he started working for the Office of the Ombudsman as Graft Investigation Officer (GIO) II. While serving as GIO II, he was cited as Outstanding Employee for his exemplary performance.[1] In 1994, he was promoted Director for the Preliminary, Investigation and Administrative Adjudication Bureau (PIAAB), Ombudsman for Military Affairs (now Military and Other Law Enforcement Offices or MOLEO) and concurrently as Acting Assistant Ombudsman for the Fact-Finding Intelligence and Research Office (FIRO) in 1999, and then was later promoted in 2000 as Deputy Ombudsman for MOLEO. In 2006 came the highlight of his career in government service – his appointment from the Malacañang as Overall Deputy Ombudsman, the second highest ranking official of the Office of the Ombudsman. In May 2011, when former Ombudsman Merceditas...
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...Plagiarism has occurred for numerous of years in different ways, but now it is a dangerous problem. In old days, plagiarism was a grind. Needed more time and effort to go to a library, find different sources copy from that, recreate that and turn them to your own. It was taking longer time than doing a non-plagiarized work, but nowadays the web and online sources making very easy to find contents, copy and past, and it is difficult to detect. Now plagiarism is very easy fast and effortless. For me copying someone's idea and thoughts and show as your own is like cheating with yourself. "...the consequences of plagiarism are much more serious than the consequences of turning in a paper late..." I grew up and study in the country that had 30 years of civil war. During the war, all our education system fell apart and damage, after fall of the Taliban schools and universities reopened. In that time, everyone was thirsty for knowledge and education, but without a proper school study and resources, the only information source was the internet. Students start to get information from the internet and present as theirs own. Literary plagiarism is common in Afghanistan and occurs unwillingly, in my opinion below are the point why it is happening -People do not know much about plagiarism and citations. -lack of knowledge. -Poor time management and lack of resources. - copying other's thoughts and writings and thinking that no one will know or catch you. In Afghanistan most...
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...113TH INTERNATIONAL TRAINING COURSE PARTICIPANTS’ PAPERS GRAFT AND CORRUPTION: THE PHILIPPINE EXPERIENCE Nelson Nogot Moratalla* I. INTRODUCTION This paper will present a condensed report on graft and corruption in the Philippines. Information was compiled by the author from documents, articles, newspaper clippings and other data gathered from the reports and journals of the Ombudsman and the Sandiganbayan, two of the constitutional bodies mandated by Philippine law to investigate and act on complaints filed against public officials and employees for violations of graft and corrupt practices. More specifically, this report will cover input from an unpublished research paper prepared by scholars from the University of the Philippines, College of Public Administration, whom I will accordingly acknowledge in this work.1 This report will generally follow the outline as provided. The first portion will introduce the theoretical perspective and context of corruption in the Philippines. It clarifies the national context within which corruption operates. It will look into the intersection of corruption and Philippine history and culture. It will likewise discuss some public perceptions of corruption. Estimates of the extent and losses of corruption in the Philippines will be briefly discussed. The history of the Philippine * Deputy Director / Dean of Academic, Philippine National Police Academy, Philippine Public Safety College, Philippines. 1 “Initiatives Taken Against Corruption:...
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...organs are also envisioned in a constitution. Constitutional bodies in Bangladesh: There are some constitutional bodies in Bangladesh. Constitutional bodies are those offices or, persons their establishment, recruitment and retirement follow the rules of law of the constitution. The constitution of Bangladesh contains the provisions or articles defined the rules of establishment of those bodies and the recruitment & retirement of the officials. Some of the constitutional bodies are mentioned here with the recitation of the related articles of the constitution. Public Service Commission (PSC) Election Commission (EC) : Comptroller & Auditor General (CAG): Supreme Court : Attorney General: Administrative Tribunal: Ombudsman: President: Parliament: Prime Minister &...
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...unique global programme to ensure compliance with the WHO Code across all Nestlé’s operations. GES Investment Services, Northern Europe’s leading analysis firm for socially responsible investments, published a report on “The Infant Food Industry and the WHO Code”. This report is the first of its kind assessing and comparing infant food companies’ compliance procedures with respect to the WHO Code. It concluded: “Nestlé has the most elaborated policies and mechanisms to address the Code, distinctly ahead of its peers”. Nestlé's implementation of the WHO Code includes the following: * Nestlé Policy and Instructions * Training, testing and compensation on WHO Code knowledge * Nestlé WHO Code Management System * Internal Ombudsman System * Internal and External Audits * Internal and External Reporting Nestlé Policy and Instructions First published in 1982, these were developed to ensure complete and correct implementation of the WHO Code by Nestlé. This became necessary because the WHO Code, as a recommendation to governments, does not supply implementation instructions. This is left to national regulation, which may be absent or weaker than the WHO requirements. Training, testing and compensation on WHO Code knowledge Nestlé trains personnel involved in marketing of breast-milk substitutes on the WHO Code, monitors its own practices, identifies contraventions and takes corrective action. Personnel are tested regularly on their knowledge of the WHO Code...
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...How does building a community affect the value of an organization? Red Cross is a significant and respected role model, which gains more clients and customers each year. Red Cross uses its employees and volunteers to help the public be prepared to respond to disasters and personal emergencies. The Red Cross provides training in lifesaving skills such as CPR and first aid, collects, and distributes half the nation's blood supply, and helps victims of more than 67,000 disasters. The skills the Red Cross uses helps to make learning about the community's needs, which make them more productive. - A general sense of goodwill, friendliness, and positivity is fostered within the community. Red Cross is careful not to anything that will cost the community money or burden it in any other way. They really get to more about the community with the help they provide, which makes working with the community's more understanding. Red Cross bases their community values on their Influencing behavior in the community through these: “The values that the Movement has formally stated to be of importance for promotion are : the protection of life, health and human dignity • respect for the human being • non-discrimination on the basis of nationality, race, gender, religious beliefs, disability, class or political opinions • mutual understanding, friendship, cooperation and lasting peace among people • service by volunteers” Fiedler contingency model proposes more that the group cannot perform...
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