Mark Quiles
Professor Schafer
HRM – 301003
October 13, 2014
Effective and Ineffective Communication Effective communication is important in both personal and business aspects of our lives, particularly as ineffective communication can create short- and long-term hostilities and decreased work productivity. We often don’t think about the process of communicating while we are doing it, but paying closer attention to how you both send and receive information can eliminate problems and improve relationships. The objective of this paper is to compare and contrast two communication experiences, one in which that I felt I communicated with another individual or group which will be called “communication experience 1”, and the second being an ineffective poor communication experience with an individual or group which will be called “communication experience two”.
Communication Experience 1
Effective communication is important because it affects practically every aspect of organizational behavior. For example, members of an organization are likely to come to understand each other’s personalities, attitudes, and values only when they communicate effectively with one another. Likewise, employees are motivated to perform at a high level when someone communicates clearly what is expected of them and expresses confidence in their ability to perform. Finally, leaders can influence and persuade their followers only when effective communication takes place. I use to work as a front desk clerk for a gym. As an employee I demonstrated effective verbal communication skills because, and I was always tried to convey a message clearly and concisely. The message was usually when someone came into the gym looking for some information about the facility I would let my manager or sales consultant know by saying a key phrase through out the PA system of the gym known as “line 7”.