...Southwest Airlines Co.: Organizational Behavior and Communication Paper Com/530 Communications for Accountants 01/13/14 Robert Beaudry Organizational Behavior and Communication: Southwest Airline Co. Southwest Airlines Co. was founded in 1971 by Herb Kelleher and Rollin King, and its corporate philosophy can be credited to one of the airlines founders Mr. Kelleher. Herb did not take on outside consultants to develop a quality program, but its style, culture, and emphasis on quality were implemented in Southwest’s daily actives by Mr. Kelleher ( Smith, 2004) Southwest Airlines has a unique culture “goofiness”, which keeps the morale of its employees high (Smith, 2004). In the 1980’s nine years after Southwest was established they adopted the mission statement: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and company spirit (http://www.southwestonereport.com). To their employees: committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer (http://www.southwestonereport.com). Southwest’s organization’s espoused values...
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...Organizational Behavior and Communication Paper COM/530 Communications for Accountants Anne Mechail July 21, 2014 Professor Allen Sutton Organizational Behavior and Communication Paper Major organizations have two sets of values: espoused values and enacted values. An organization’s espoused values include their philosophy, mission, vision, and value statements. These are what the organization values. What the company actually does are its enacted values. This paper will briefly describe the culture of Walt Disney Company, identifying where appropriate if the organization’s espoused values align with their enacted values. It will also discuss to what extent communication within the organization is determined by the organization’s culture. Also, it will describe the role communication plays in perceptions and organizational culture by looking at how differences between espoused and enacted values can affect the perceptions within the organization. Finally, this paper will identify the role that conflict has in group communication by looking at how Walt Disney Company may use conflict to improve communication within and among their groups. Walt Disney Company, previously called Walt Disney Productions, began in 1923 with the production of silent cartoons. The company has grown in multiple businesses areas to produce and market moves, television programs, theme parks, character merchandise, as well as other areas all under the well-known Disney name. Along with...
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...Organizational Behavior and Communication Paper Organizational Behavior and Communication Paper Lizette Paz COM 530 January 30, 2012 Aileen Smith Organizational Behavior and Communication Paper Our mission: to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time. (Our Starbucks Mission Statement, 2011) They value their customer’s feedback and conduct alo t of research to improve in anything that they can improve to satisfy the customers. According to the research most of their customers are undergraduates and professionals. Like many companies Starbucks wants to provide the best customer service that they can offer. They do that by making sure that their staff is happy, because happy employees are happy customers. Starbucks is known for being a great company to work in; they offer a lot of benefits to their employees. Enacted values align with espoused values in the Starbucks Company because they have set a standard from the beginning. They believe in training their employees about how the company got started. They want to make sure that each employee works as a team and respects the core values of the company. This is part of their hiring process and even though they do this will they are new to the company, they also make sure that they continue to demonstrate it throughout the time of their employment. So they continue to have training to have a strong team that can offer customers more than just giving them there cup of...
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...Organizational Behavior & Communication Paper Jessica Ginger COM/530 January 30, 2012 Aileen Aspect The research in this paper focuses on the relationship between organizational communication and organizational culture. Many things can effect communication and culture to including determining if an organization is living up to the standard set forth in their core values and resolving conflict through these values as well. Organizational Behavior & Communication Paper Starbucks has created one of the most exceptional models of organizational culture and communication in American business history. Starbuck’s culture is built on the platform of creating the ultimate coffeehouse experience for the consumer. It accomplishes this through offering the highest quality of coffee, hiring a diverse and passionate workforce, and sustaining the environment in which it operates. Starbucks commitment to social awareness has created a strong healthy organizational culture thus aligning their espoused values and enacted values. For example in the coffee bean farming industry, Starbucks became a leading supporter and purchaser of Fair Trade Certified coffee. Through their commitment to the Global Exchange and Fair Trade they are the only company licensed to sell the coffee in 23 countries. This action supported a core value by allowing Starbucks to still purchase their high quality coffee while supporting human rights issues. Another example would be their...
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...Running head: Organizational Behavior and Communication Paper Organizational Behavior and Communication Paper Jeffrey Kernag University of Phoenix COM/530 Communications for Accountants July 23, 2013 Organizational Behavior and Communication Paper In this paper I will discuss Google’s values, both espoused and enacted. I will also discuss the role communication plays in perception and organizational culture as well as identifying the role of conflict in group communication and how Google could use conflict to improve communication within and among groups. Google’s espoused values are made up of the “Ten things we know to be true” (Google, n.d.) and their mission statement. The ten things they know to be true are: 1. “Focus on the user and all else will follow. 2. It’s best to do one thing really, really well. 3. Fast is better than slow. 4. Democracy on the web works. 5. You don’t need to be at your desk to need an answer. 6. You can make money without doing evil. 7. There’s always more information out there. 8. The need for information crosses all borders. 9. You can be serious without a suit. 10. Great just isn’t good enough.” (Google, n.d.) They use these ten statements as an outline on how to conduct their day to day business for their customers. The other part of their espoused values is their mission statement. The mission statement is defined as “a written declaration of an organization's core purpose and focus that...
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...Organizational Behavior and Communication Paper COM/530 Organizational Behavior and Communication The nation’s military men and women should be celebrated more often. These men and women dedicate their lives to serving our country and make the ultimate sacrifice. Marines in particular seem to have a special bond, and set of ethics and values they make a lifetime commitment to. When a marine hears the Latin term Semper Fi, it does not just mean “always faithful” to that marine like it would a civilian. Marines are trained the term Semper Fi takes on a whole new meaning, Semper Fi has been an expression of the marines since 1883. This simple phrase takes them way beyond teamwork, and the marines know they can count on each other, will be faithful to one another, and the mission at hand, no matter what. Once a person is a marine that is something that cannot be undone, and these words will always remind the marine of that. Culture The culture of the United States Marine Corps is connected by the principals and values the marines share. “Honor, courage and commitment are the values that guide us Semper Fidelis is the motto that bonds us. To guard our nation is to guard its principles, becoming not only an elite warrior, but also a noble one” ("Marine Corps", 2012). The official and unofficial traditions of the Marine Corps strengthen the camaraderie of the service. There is an emphasis placed on performing morally on and off duty in all aspects of the...
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...Organizational Behavior and Communication Felicia Duhon Com/530 September 21, 2015 Deborah Elver Organizational Behavior and Communication Most major companies have two sets of values one is called espoused valves which is the corporate valves its mission statement, the vision of the company. The enacted valves is what the company actually does, if it actually live out its mission’s statement, visions, and morals. The role communication plays in perception and organizational culture and also identifying the role of conflict in group communication will be covered as well. Now that the content of what will be covered in this paper has been established let’s get started. The company that will be researching is Walt Disney Company, Walt Disney Company is one of the leading companies in diversity and international family entertainment and media. Walt Disney have five different business segments, media network, parks and resorts, studio entertainment, consumer products and interactive media. The organizational culture of Walt Disney to having the ability to harness the imagination in a way that inspires others, improves lives across the world and bringing hope laughter and smiles to everyone that needs it. Walt Disney is committed to being more innovated in technology and provide a high quality of standards of excellence in all products (The Walt Disney Company 2012). Walt Disney is committed to creating a positive community for all ages and generations. At Walt Disney the...
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...Organizational Behavior and Communication in the U.S. Army Mei Norried University of Phoenix COMMUNICATIONS FOR ACCOUNTANTS COM 530 Mr. Brent Smith February 01, 2010 Organizational Behavior and Communication in the U.S. Army Communication and behavior within the military is very crucial to the troops in times of active duty service. The United States Armed Forces is comprised of the following: U.S. Army, U.S. Navy, U.S. Air Force, U.S. Marines, and the U.S. Coast Guard. Each one encompasses their own mission statement, which defines the particular company or troop in which they perform the tasks at hand (Army.com 2010). In the United States Army, communication is the key to a successful tour for the ones that have been called to duty. The Army has very diverse individuals and some that have become U.S. Citizens, made the ultimate sacrifice to serve for their new country. There can be times that the communication chain has failed in one aspect or another due to one person not performing their assigned tasks. This paper will reflect the communication process and how the troop’s behavior can have a good or bad affect to others, whether it is with fellow colleagues, family or friends. The culture of the Army is diverse with many various races, gender, religious background, whether one is on active duty or in the reserves. This could include members of the civilian area that are serving overseas station at the Camp’s as well. With this type of culture...
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...Cisco Systems, Inc. - Organizational Behavior and Communication University of Phoenix Communication for Accountants COM/530 January 14, 2013 Abstract An organization’s espoused values are the mission, philosophy, vision, and value statements. These statements represent what the organization values and the enacted values show what the company does. This paper will show the alignment between the espoused values and the enacted values along with describing how the role of communication influences the perception and organizational culture and identify the role of conflict in group communication in Cisco Systems, Incorporated. Cisco Systems, Inc. - Organizational Behavior and Communication The values of an organization originate from the organization’s mission, philosophy, values, and vision statements. How the organization performs may be the same or different from its values. The intention of this paper is to establish if not only Cisco Systems’ espoused values align with its enacted values but also describe how the role of communication plays in the perception and organizational culture along with observing the role of conflict in group communication. Organizational Culture “Cisco Systems remains the world’s largest provider of the routers, switching systems and related hardware, and software and services needed to interconnect computers and make high-speed telecommunications possible” (Cisco System, Inc., 2010, p. 27). One reason Cisco Systems is at the top of...
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...Organizational Commitment and Communication Paper Kendra Upchurch COM 530 August-08, 2012 Brent Smith Organizational Commitment and Communication Paper Organizational commitment and communication is an important issue in today’s competitive business environment. Organizational commitment can be distinguished with attitudes that are job related, how the employee is performing, and how an employee feels about their job. Listed in this paper you will find how the different leadership styles affect the Walt Disney company as a whole, you will find how the different sources of power may affect group communication. Also you will be able to identify the motivational theories that would be effective within Walt Disney Company, and how commitment in the organization plays an important role when pertaining to the organization’s communications. According to Robbins and Judge (2011), leadership is defined as the ability to influence a group toward the achievement of a vision or set of goals. Organizations need strong leadership and strong management for optimal effectiveness. Transformational leadership and charismatic leadership style both play an important role when dealing with Walt Disney as an organization. Transformational leadership inspires followers to transcend their self-interest for the good of the organization. For example, at Walt Disney the core purpose is simply to make people happy. Transformational leaders have to frame their vision by providing employees with a...
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...Southwest Airlines Aquita Avant Communications for Accountants Com/530 February 3, 2012 Jon Zimmerman Abstract This paper examine the philosophy of Southwest Airlines, a phenomenal high performing organization that is known for it’s diverse cultural settings, by examining organizational culture, communication, and roles of conflicts derived through group communication. Organizational Culture An organizations’ culture develops from beliefs and values that are shared by a group or groups of people that influence the behavior of members within that organization. Every organization has a different culture setting that becomes enhanced by the level of communication displayed daily. For example, Southwest Airlines’ (SWA) organizational philosophy can be described as phenomenal starting with their mission statement and core values. SWA has pledged the mission to show dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit (Southwest, 2012). SWA is one of the leading air transportation provider among other airline competitors. The organizational culture of SWA is one that is open and is focused toward providing over the top Customer Service, as well as providing an employee oriented company. This is why SWA is ranked the highest among airline competitors for places to work. SWA’s vision is to expand our locations both domestic and overseas by being the largest and...
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...Organizational Behavior and Communication Name COM/530 Date Instructor Name Southwest Airlines This paper focuses on the mission, vision, and values that Southwest Airlines Co. upholds. The vision, mission, and values of Southwest Airlines Co. form the key basis of its philosophy. More so as an integral part of customer care, the airline has managed to create positive relationship with its clientele over the past few years. Philosophy Southwest Airlines Co. is one of the best performing companies globally. It has a philosophy that focuses on customer care attitude rather than experience (Campbell, 2010). Through their philosophy, they believe that attitude is most important besides training on quality service delivery. From results and reports given by their customers, it is true that they have kept their philosophy. This far, they have managed to keep customer loyalty by enhancing a good relationship with customers and thus the reason clients keep going back as a result of the company quality services. Mission Southwest Airlines mission is geared toward high quality of Customer Service delivered with a sense of individual pride, friendliness, warmth, and company Spirit. With the direction of the mission, Southwest Airlines always have endeavored to give their customers the best. As a team, together they manage to meet their customers’ expectations in the friendliest way they can. Vision The vision of Southwest Airlines Co. is to expand their locations both domestically...
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...Organizational Commitment and Communication Kaitlyn Dixon COM/530 June 25, 2012 Professor Mark Durand Organizational Commitment and Communication Walt Disney‘s new Chief Executive Officer Robert Iger has brought peace to the “Disney Way.” In 2005 Walt Disney named Bob Iger as the new Chief Executive Officer replacing the power reign of Michael Eisner. In comparison to Eisner’s overbearing charismatic leadership Iger has taken the approach of a transformational leader, Different sources of power have changed the level of group communication between employees and managers. The more referent power seen by Iger has opened the flood gates to the channels of communication within the organization. The Walt Disney organizational culture should also implement an effective strategy when motivating employees. Leadership and power can institute a small change in motivation. Implementing the goal setting theory can encourage motivation and a higher level of commitment. Along with goals Walt Disney also has many programs that increase the affective commitment and employee engagement. With Walt Disney’s new CEO leading the way, sources of power, motivation, and commitment are sure impact communication positively. Leadership Eisner used his role as a charismatic leader to enhance his power and allow his personal agenda to take precedence above the Walt Disney goals of the organization (Robbins & Judge, 2011). Charismatic leaders can be insightful however in this case the...
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...Southwest Airlines Organizational Commitment and Communication Paper Travis Thompson Com/530 March 24, 2013 Byron Johnson Southwest Airlines Organizational Commitment and Communication Paper Southwest Airlines has proven to be a leader by its financial position in the airline industry mainly due to outstanding organizational culture. Their mission statement supports this methodology by being “dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride and company spirit(http://www.southwest.com/html/about-southwest/index.html?int=GFOOTER-ABOUT-ABOUT). This strong sense of customer worth has carried Southwest Airlines through the rough times and emerged as a victor in the industry. By ensuring that the customers feel welcomed and appreciated, Southwest has stepped into new territory that the other major airlines have not yet grasped or perfected to the extent they have. Southwest’s culture was not build overnight. It has taken many year and dedication by its founder, Herb Kelleher, to instill these values into every employee that works for Southwest Airlines. Mr. Kelleher’s strong leadership had to be present in the early years to gain the trust and respect of the employees. Beginning with the employees was a great strategy to set a strong foundation for the future of the company. If you want to be trusted and respected, then you have to give trust and respect. Herb ensured that every employee should be treated...
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...Organizational Behavior and Communication Paper Name Here COM/530 Monday, August 27, 2012 Professors Name Here The American Red Cross is a nonprofit organization was founded in 1881 by Clara Barton. The focus of the American Red Cross is to help in times of disaster as well as filling the needs of community members through the caring support of volunteers providing their gifts of time and talents to service in the time of need. Their mission statement is "a humanitarian organization led by volunteers and guided by its congressional charter and the fundamental principles of the International Red Cross Movement, will provide relief to victims of disasters and help people prevent, prepare for and respond to emergencies" (Kanter, 1998, p.19). The American Red Cross is an ever changing organization and throughout the years continues to provide relief to disaster victims as well as the nationwide provider of blood and tissue services. Communication within the American Red Cross is essential to developing the ability to respond quickly to situations of emergencies and disaster relief. In times of crisis it is important for the organization to have plans set ready for action and quick decision-making abilities. In an organization, such as the American Red Cross communication is a vital role to the perception of volunteers and the few paid employees have regarding working for the organization. Perception is defined as "a process by which individuals...
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