and nurse safety While it is important for the nurse to provide patient centered care, cultural competence is important in patient safety, collaboration, and quality of care, and is backed up by scientific evidence. During the course of admission, it is important to gain information such as communication method, mobility needs, personal beliefs (religious, cultural, spiritual), diet and restrictions, and support persons. It is imperative that the nurse start the patient-provider relationship so that maximum care can be provided. This information will be useful in the course of the patient’s hospital stay. It is also imperative for patient safety to provide culturally competent discharge directions which are fully understood and complete. Everyone in America has the right to quality, safe and effective healthcare and it is the responsibility of all health care providers to accomplish this care. Nurses are the foundation of this care as they are not only the providers of care but are the coordinators as well (Kearney, 2012). Nurses function as the liaison between the …show more content…
Clinical approaches, including interview styles, assessment tools and therapeutic techniques, differ from one person or culture to another. Identifying these differences as unique to each individual is important in making adjustments to care. Since reimbursement is partly based on patient satisfaction, surveys, such as Press Ganey and the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) are utilized to measure a patient’s perception of hospital care. Forms and documents should be available in English and two alternative languages utilized by our patient population. Interpretive services, such as a trained medical interpreter, telephone interpretation and through video interpretation from My Accessible Real-Time Trusted Interpreter