...trip is business or personal, most likely while purchasing the ticket, checking in, or boarding the plane we do not sit there and ponder what the company's purpose or philosophy is. People get so caught up in everyday life they forget the company’s services that they are using have a purpose to serve them. In this paper, you will get an overview on Southwest Airlines Company, its culture, values, and communication. With headquarters located in Dallas, Texas, Southwest Airlines Company is one of the major United States airlines, as well as the world's leading low-priced carrier. Southwest Airlines Co. “founded on March 15, 1967 by Rollin King and Herb Kelleher” (Avstop.com, Sept). For the very first time, Southwest Airlines Co. launched international services on July 1, 2014. The total number of flight to and from Latin American and the Caribbean was up to 100 per day (Kelly, 2015). A company’s culture is member’s values and practices; essential it is the employee’s values and practices that can make or break the company. Southwest Airlines Company (2015) defines culture as “the development, improvement, and refinement of the originality, individuality, identity, and personality of a given people.” Southwest Airlines Co. prides itself in going out of their way to make every customer’s travel a comfortable, “friendly, reliable, low-cost one”. Their vision is to grow to be the "World's Most Loved, Most Flown, and Most Profitable Airline" (Southwest Airlines Co., 2015). Values...
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...Organizational Culture With millions of companies and organized workforces all over the world, each work setting will always end up being different in some way shape or form. This is where many of the great companies try to separate themselves from having a positive and effective organizational work culture, which will consist of beliefs, values, and attitude that each employee will bring with them on a daily basis to work. All the way from the top (The CEO) to the bottom (Interns/Temporary workers), establishing a good culture at your company and with your surroundings is essential to maintaining employee happiness and drive which eventually will lead to efficient work and results in the long run. Good work culture can be as simple as walking into work every day with a smile on your face, always willing to learn about your co-workers and be able to help anyone when they are of in need, even when it isn’t specifically work related. You have to be able to work together as a team to build an atmosphere that can be appreciated by outsiders and build a culture where someone who on their first day on the job could tell that they made the right decision by accepting a job at that company. But building a positive organizational culture isn’t a single person’s task, but rather something a group establishes over a period of time. As one of the great NBA basketball coaches of all time Phil Jackson once said “The strength of the team is each individual member and the strength...
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...Unit 4003 INTRODUCING ORGANISATIONAL CULTURE, VALUES AND BEHAVIOUR 1.1. Determine a framework for analysing organisational culture. The contemporary definition of organizational culture includes what is valued, the dominant leadership style, the language and symbols, the procedures and routines, and the definitions of success that characterizes an organization. Organisational Culture represents the values, underlying assumptions, expectations, collective memories, and definitions present in an organization (Schein, 1992; Cameron & Quinn, 1999). Cameron and Quinn (1999) have developed an organizational culture framework built upon a theoretical model called the "Competing Values Framework." This framework refers to whether an organization has a predominant internal or external focus and whether it strives for flexibility and individuality or stability and control. The framework is also based on six organizational culture dimensions and four dominant culture types (i.e., clan, adhocracy, market, and hierarchy). In addition the framework authors generated an "Organizational Culture Assessment Instrument (OCAI)" which is used to identify the organizational culture profile based on the core values, assumptions, interpretations, and approaches that characterize organizations (Cameron & Quinn, 1999). The central issue associated with organizational culture is its linkage with organizational performance. Connections between OC and performance have been established....
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...Organizational Culture and Communication on Employee Engagement” Submitted by Swatee Sarangi Under the Guidance of: Dr. R.K. Srivastava, PhD Director General, Sterling Institute of Management Studies Professor Emeritus, K.J. Somaiya Institute of Management Studies & Research Research Guide, SNDT University Submitted to SNDT University For The Degree of Doctor of Philosophy In Management Thesis Title : “Impact of Organizational Culture and Communication on Employee Engagement”. Name of the Candidate : Research Guide : Swatee Sarangi Dr. R.K. Srivastava Director General, Sterling Institute of Management Studies Professor Emeritus, K.J. Somaiya Institute of Management Studies & Research Research Guide, SNDT University Place of Research : K.J. Somaiya Institute of Management Studies & Research, Mumbai Registration No: Ref.No. Acad : RRC-26/2009-10/901 Signature of Candidate: Signature of Guide : TABLE OF CONTENTS CHAPTER 1: INTRODUCTION 1.1 Introduction to the Study 1.2 Employee Engagement 1.3 Drivers of Employee Engagement 1.4 Indian Banking Industry 1.4.1 Nationalization 1.4.2 Liberalization 1.4.3 Co-operative Banks 1.4.4 The Current Scenario 1.5 Opportunities and Challenges 1.6 Need of the Study 1.7 Key Concepts Explained in the Study 1.7.1 Organizational Culture 1.7.2 Organizational Communication 1.7.3 Employee Engagement 1.8 Benefits of the Study CHAPTER 2: LITERATURE REVIEW 2.1 Employee Engagement 2.2 Organizational Culture 2.3 Organizational...
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...Sears, Roebuck and Co. Overview Sears, Roebuck and Co. is the leading retailer of home appliances in the United States. Sears, Roebuck and Co. is an ideal retailer compared to its competitors, because of the consolidated approach that the company has established over the years. They are not only leaders in home appliances, but they reach consumers with different needs, such as: tools, fitness equipment, home and garden, automotive repair and maintenance, and apparel. Sears, Roebuck and Co. also provides different homes services to customers, which consist of home repair, maintenance, installation, cleaning, and home improvement. Richard W. Sears made his way into the retail industry by receiving a shipment of watches that was unwanted by a neighboring jeweler. He purchased and sold the watches Culture in business or corporate America is described as a blend of the values, beliefs, taboos, symbols, rituals and myths companies develop over time (http://www.entrepreneur.com/encyclopedia/term/82104.html). My definition of culture for organizations in business is what makes the business operate the way that it does and what strategies they use to reach their goals. Before Best Buy implemented the new plan called ROWE, the culture at Best Buy was like any other organization, come to work on a daily basis and repeat the same task over and over again. This caused a great deal of turnover within the company that needed a workable solution...
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...TOURISM CO-OP WORK EXPERIENCE REPORT On completing the 500 hours of your co-op work experience, you are asked to submit a written report. Inadequate reports will require re-writes before credit is assigned for TOUR 140. Report due: September 10, 2014 – Wednesday by 5pm. Turn in to Christy Dodds in CE318. Mandatory co-op debrief workshop: September 15, 2014 – Monday 6-9pm (LB322) Report Objectives 1. To allow students to re-visit original work objectives and evaluate them against their actual work experience. 2. To provide documentation of the co-op work experience to assist faculty in evaluating the work placement. 3. To provide a resource to assist future students in their co-op job search. 4. To provide faculty the ability to become familiar with your work term learning experience. Report Evaluation Criteria Your report should: Follow standard report format – the body of the document should use 12 point Ariel or Calibri only, use 1.5 spacing, set your margins to 2cm or 1” on all sides, include a table of contents and a cover page, include page numbers. Be factual and accurate; source if you are using information that is not your own Be free of spelling errors and typos Be between 5-8 pages in length. The Real Story The work term report is meant to do several things. It is a legacy piece long engrained in the community-based culture of the School of Tourism Management. First, your report out of the company/organization that you worked for, as well as the personal on-site...
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...questionnaire is purely for personal research purposes and does not form part of any Sasol programme. SECTION A: Demographic Information 1 Gender Male Female 2 Age Years 3 Race Black White Indian Coloured 4 Highest Qualification Grade 12 Diploma Degree Post Graduate SECTION B: Discrimination Questionnaire Please rate the extent to which you agree or disagree with the following statements by making an “X” over the appropriate number on the 1 to 5 point scale next to the statement. 1 = Strongly Disagree 2 = Disagree 3 = Neutral 4 = Agree 5 = Strongly Agree STATEMENT SCALE B1 I was productive during the last 3 months. 1 2 3 4 5 B2 I am satisfied with my job. 1 2 3 4 5 B3 I intend quitting my job. 1 2 3 4 5 B4 I have experienced some form of discrimination in the workplace. 1 2 3 4 5 B5 My co-workers from other cultural groups want me to know what offends members from their cultural group but they don’t want to know what offends me. 1 2 3 4 5 B6 When my own home culture is mentioned at work, it is almost always mentioned negatively. 1 2 3 4 5 B7 My co-workers do not treat everyone equally in the organisation. 1 2 3 4 5 B8 My culture is almost always negatively mentioned in jokes made at work. 1 2 3 4 5 B9 My co-workers do not like my cultural habits and customs (language, food, music etc). 1 2 3 4 5 B10 My co-workers expect me to learn everything about their culture (language, food, music etc). 1 2 3 4 5 B11 My co-workers do not make an effort...
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...expecting them to adapt and assimilate to the current company’s “good old way” of conducting business. The purpose of this paper is to design a model and provided procedures for analyzing diversity, and show how the results would be implemented in a cultural diversity training program. The Diversity Framework The diversity of an individual is a complex framework that consists of different personal and social components. There are two different types of personal components; the first type is a personal component we cannot control or influence, such as our race, age, gender, physical condition, sexual orientation and ethnicity. On the other hand, the second type of personal component we are rather able to choose or impact, such as our marital status, job, religious belief, educational background and appearance. These personal diversity components critically determine our behavior, attitude and views at work. Finally, the social component reflects our position and function at work, work location, department and field (Kinicki & Kreitner, 2009, p. 98). Since people come with many diverse personal components, organizations may have failed in the past to successfully integrate and support foreign employees who may differ from local employees in their behavior, attitude and views. As a result, companies have started to...
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...patient’s care. A good example of this organization would be Magnolia Place Health Care. Patient care are faced with many problems because of the lack of communication, difference in culture, the different genders and the lack to communicate properly with the patients that are being serviced. When this problem occurs, it might even affect the way in which many employees are doing their job in their organization. Magnolia Place Health Care deals with many challenges when it comes to communication; and I will be discussing some of them by explaining how their families, caregivers, managers and co-workers influence the different genders and the different cultures. The Different Genders in females: The Magnolia Place healthcare organization hires both female and males, because their main concern is taking care of their patients and while doing so they will face many problems with communication. Some female employees have a better relationship with their patients, families, managers, and other co-workers because of their communication skills in the Magnolia Place healthcare organization. The majority of females sometimes seem to be more nonverbally expressive, they seem to talk more, they also seem to engage in partnership-building behaviors, and they tell their patients and families more of their personal business than men do (Axia2007). A female seems to take care of their patients and families more than men do because they can sometimes help them through an emotional situation...
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...silo effect which impacts performance. In this paper, the silo effect will be defined, the dangers presented by silos will be briefly outlined, and an approach and suggestions to reduce these silos will be discussed. The Silo Effect Defined Silos may be defined as groups of employees that tend to work as autonomous units within an organization. They show a reluctance to integrate their efforts with employees in other functions of the organization. The effect has the propensity to exist throughout a Company, or between subsidiaries within a wider corporation, resulting in division and fragmentation of work responsibilities within the organization. Departments and business units can fragment into even smaller silos based on strong personal bonds, and areas of commonality that differentiate groups of employees from the rest of their department. Silos are a common occurrence, as they exist to a greater or lesser extent in most companies. The area of an organization in which silos exist will be termed “the division” or “area’ for the purposes of this paper irrespective of whether it takes the form of a department, business unit or any other structure,...
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...Contents 1.0 Introduction 1 2.0 Different Organizational Structure and Culture 2 2.1 Organizational Structure 2 2.2 Organizational Culture 5 2.3 Relationship between An Organizational Structure and Culture. 6 3.0 Individual Behavior at Work 7 3.1 Internal Factors. 7 3.2 External Environments 8 4.0 Different Leadership Styles 10 4.1 Compare the Effectiveness of Different Leadership Styles. 10 4.2 Leadership Styles between Haier and Uniqlo Co., Ltd.. 10 5.0 Management Approach 11 5.1 Functions of Management.. 11 5.1.1 A Basic Framework. 11 5.1.2 Framework between Haier and Uniqlo Co., Ltd. 11 5.2 Different Approaches to Management Used.. 12 5.3 Management Though between Haier and Uniqlo Co., Ltd... 13 6.0 Conclusion 14 References 15 Contents 1.0 Introduction 1 2.0 Various Elements of Marketing Process 2 2.1 Definition of Marketing 2 2.2 Company’s Marketing Philosophy 2 2.3 Holistic Marketing-Oriented Philosophy. 4 3.0 Benefits and Costs of a Marketing Orientation 6 3.1 Customer Satisfaction for Coca-Cola 6 3.2 Customer Retention for Coca-Cola 7 4.0 Macro and Micro Environmental Factors 8 4.1 Porter’s Five Forces Analysis. 8 4.2 PEST Analysis 9 5.0 Segmentation Criteria to Be Used for Products in Different Markets 11 5.1 Introduction of New Products 11 5.2 Market Segmentation 11 6.0 A Targeting Strategy for a Selected Product 13 ...
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... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nowadays, the current global business culture requires the making of critical decisions by employees at every level of a firm’s hierarchy. Since ethical standards are not codified, these business decisions will often involve dilemmas or disagreements that are bound to ethical or moral nature and such decision making is also essential to almost all business activities and functions that a company determines to take on. The focal point of mostly every ethical dilemma that an employee may come across in the course of daily business tasks usually includes choosing an option which will benefit the organisation (or the society) or selecting an option which will be beneficial to the individual only. Inflating expense accounts is considered as one of these difficult decisions that an employee may encounter during their career. Being in this situation, one must evaluate his individual moral development and the cultural values of the organization in order to make the final decision. Because it is impossible to codify ethical standards into practical and meaningful policies, it is necessary to understand the ethical decision making process in order to prevent misconduct. The two important components that affect these processes are individual factors and organisational culture....
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...Southwest Airlines Co.: Organizational Behavior and Communication Paper Com/530 Communications for Accountants 01/13/14 Robert Beaudry Organizational Behavior and Communication: Southwest Airline Co. Southwest Airlines Co. was founded in 1971 by Herb Kelleher and Rollin King, and its corporate philosophy can be credited to one of the airlines founders Mr. Kelleher. Herb did not take on outside consultants to develop a quality program, but its style, culture, and emphasis on quality were implemented in Southwest’s daily actives by Mr. Kelleher ( Smith, 2004) Southwest Airlines has a unique culture “goofiness”, which keeps the morale of its employees high (Smith, 2004). In the 1980’s nine years after Southwest was established they adopted the mission statement: The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and company spirit (http://www.southwestonereport.com). To their employees: committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer (http://www.southwestonereport.com). Southwest’s organization’s espoused values...
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...health care setting, it is important to listen to one another and understand what is being expressed. The basic elements of communication are listening, speaking the wants and needs, and making eye contact with the other person. I believe that effective communication incorporates these skills because you need to use the proper communication skills in order to be productive in the conversation. In the health care field I do not see how the communication in basic elements of effective communication differs because all of the same rules apply. In order for your doctor to be able to treat you for an illness or ailment you have to be willing to tell the doctor the entire story and open up to the doctor about your lifestyle. This may include personal details and in order to be able to do that, there has to be a trust that other person just like in effective communication. There are ways in which basic elements of effective communication differ from the basic rules of health care communication. There are specific things that must be...
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...Not for profit organisation( NFP OR NPO): SEEK to satisfy particular needs of their members or the sector of the society. NFP include: Government departments and agencies Schools Hospitals Charities Clubs Specific category of NFP is a mutual organistion. Mutual organisation is voluntarily not-for-profit association formed for the purpose of raising funds by subscriptions of members. Mutual organisation includes: Building societies Trade unions B. Ownership/control: a) PUBLIC SECTOR: Concerned with providing basic government services and is thus controlled by government. b) Private sector: Private sector is not controlled by the government which includes: Businesses Charities Clubs C. Co-operatives: Co-operatives is an autonomous association of persons united voluntarily to meet their common...
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