In today’s increasingly and competitive and demanding workplace, possessing strong interpersonal skills is a strong predictor for career success. When you manage or lead other people, it is especially critical to gain an awareness of your skills and understand that human behavior is important in determining a manager’s effectiveness. This in turns makes it easier to hire and keep professional employees, while creating a pleasant working environment which contributes to good economic sense.
“Managers get things done through other people.” To attain the goals of their Company or organization they are expected to make decisions allocate resources and direct activities accordingly. One of the Major functions of management is planning and organizing where in they would establish and overall strategy to deal with the integration and co coordinating of all activities and organize them by determining what is to be done, how it is to be done, who will be doing what, where and when decisions are made and who reports to whom.
Managers are also expected to lead which involve motivating and directing employees, choosing the most effective form of communication mediums and resolving conflicts. In addition managers are also expected to perform a controlling function whereby they ought to ensure that things are going the way they should, meaning monitoring the organizations performance.
A manager’s role is inclusive of motivating and directing employees transmit information. Therefore meaning they should adapt the role of a figurehead. They also have to display and carry out the roles of a leader which includes hiring, training, motivating and disciplining employees. The third role is liaison role, whereby you must be able to transmit information correctly whether it is to individuals or groups within or outside the organization. These roles all come under interpersonal roles.