...Motivation in public management [electronic resource] : the call of public service / edited by James L. Perry and Annie Hondeghem - Pg. 248 performance pay did not work Great motivation secrets of great leaders [electronic resource] / by John Baldoni Sacrifice with Honor • Put the needs of the team first. • Share the pain. • Make the sacrifice count for something. Winning with the employee from Hell [electronic resource] : a guide to coaching and motivation / Shaun Belding Pg. 64 – coaching is important but no one does it well. Development of Achievement Motivation - Pg. 312 – feeling of competence and pride should in turn engender intristic interest and pride. Intrinsic and Extrinsic Motivation : The Search for Optimal Motivation and Performance Public service employees are a diverse group that reflects Canadian society. This diverse group of individuals have different needs that sometimes go unsatisfied due to many factors. In the integrity department of the Public Service I have witnessed both extremes of the traditional paradigm of satisfaction in terms of satisfied and unsatisfied individuals. Individuals on each side of the paradigm can be motivated to perform better whether their needs are satisfied or not satisfied. The motivation process begins with an unsatisfied need and individuals each have a unique set of needs. Identifying common needs among the workforce is a key step in determining how to better motivate the integrity workforce. ...
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...Motivation in Bangladesh Public Sector Introduction: Motivation is an individual characteristics or trait that make people accomplish a work in a higher degree of intensity and persistence toward a specific direction. Motivation in Organization is an important factor whether it is intrinsic or extrinsic (Deci, 2000). The word motivation has got its root from the word ‘motivate’ which means to move, push or influence someone to forward with fulfilment of a want (Kamalian, 2010). According to Bartol and Martin (1998) motivation is a power that strengthens behavior, paves route to behavior, and triggers the tendency to continue (Fard, 2010). As we know there are several theories and notion regarding motivation where some people argues that it is a completely intrinsic trait of the individual. Again some describe it as the empowerment from environment and the other group belief that different people need different types of motivational factors (Robbins, 2014). Among various motivational theories the following two case studies of Bangladesh interact with Maslow’s hierarchy need theory and Herzberg’s two factors theory of needs. Maslow’s Hierarchy Theory: Abraham Maslow’s Hierarchy of need theory is the best-known theory of motivation. Every human being has a hierarchy of five needs where right after the fulfilment of a need or demand, the next need becomes most influential, he argued. These are Physiological needs, safety needs, social needs, esteem needs, self-actualization...
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...A CASE STUDY OF PUBLIC OFFICERS PERCEPTION OF MOTIVATION IN THE BELIZE PUBLIC SERVICE CAVEHILL SCHOOL OF BUSINESS UNIVERSITY OF THE WEST INDIES BUSINESS RESEARCH- PSM FINAL PROJECT 2013/2014 JUNE, 2013 Acknowledgements First of all, thanks be to my Lord Jesus for the strength and determination in whom I leaned on to finish this task. My heartfelt appreciation goes out to family for bearing patience and understanding for the times I was not around. Thanks to my lecturer, Dr. Natamisha Goring, for her time and sincere guidance in the completion of this paper. TABLE OF CONTENTS Executive Summary……………………………………. 4 Introduction………………………………………………. 5 -6 Literature Review……………..………………………. 7 - 9 Methodology ………………………………………….... 10 - 15 Study Design Participants Research Instrument Data Collection Proposed Data Analysis Anticipated Limitations and Challenges Bibliography…………………….………….. 16-17 Appendices …………………………………. 18-23 EXECUTIVE SUMMARY This case study examines new initiatives aimed at motivating junior officers within the Public Service to be more effective, efficient and productive. These initiatives describe motivation within the context of drive reduction theory and Maslow’s Hierarchy of needs. The study will also measure employee satisfaction as it relates to current incentives...
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...The Role of Motivation, Commitment and Leadership in Strengthening Public Service Performance Adrian Ritz University of Bern Centre of Competence for Public Management Schanzeneckstrasse 1, P. B. 8573 CH-3001 Bern Switzerland Objective •This correlation between leadership behavior, motivation, and commitment in public institutions is examined in this article. It is highly relevant, both theoretically and practically, for explaining in a better manner the basic area of conflict between managerialistic steering principles and incentive mechanisms, on the one hand, and the public interest for managing state institutions, on the other. • In this article, prior research is augmented by new perspectives and empirical results from Switzerland on the relationship between motivation, leadership behavior, and performance in the Swiss federal administration. The article deals, on the one hand, with the relationship between public sector motivation (PSM), job satisfaction, organizational commitment (OC), and leadership behavior and, on the other hand, with the influence of these variables on the internal efficiency of public administrations. Hypothesis H1: The higher the Public Service Motivation, the higher the organization’s internal efficiency. H2: The greater the Organizational Commitment, the higher the internal efficiency of the organization. H3: Employees with higher Public Service Motivation exhibit greater Organizational Commitment. H4: The greater the job satisfaction...
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...British Airways (BA) faced diverse problems in 1980. Following World War II BA numerous war veterans who brought their military mentality with them. BA initially formed through the merger of two government agencies. These two factors created an organization that provided the cut and dry service of taking off and landing on time. Nothing else mattered. Customer service was not of much importance. BA treated customer as though the customer did not have a choice in service and as though the customer had received a benefit getting to ride the airplane. Numerous bad experiences tarnished BA’s public image. The problem became dangerous when Britain’s worst recession in 50 years reduced passenger number and raised fuel cost substantially (Jick & Peiperl, (2011). British Airways needed immediate radical change in order to survive. Managing Change Managing change is one of the most important and challenging tasks that any leader ever undertakes. Research has shown that public service motivation (PSM) is connected with commitment to change, especially when changes are positive and consistent with one’s value system (Lee, (2013). When change could conceivably improve public services or better serve the greater good, many employees might be more supportive. Transformation Key Steps British Airways (BA) established a since of urgency, to bring about transformation. Management realized that it needed a drastic change in its business model and culture...
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...CHAPTER I THE PROBLEM Introduction “A politician is a man who understands government, and it takes a politician to run a government” Harry S. Truman (1884 – 1972). The issue of political seems to be an endless case of trial and error. New leaders, new management but it seems to be that they never found the best leaders for the government. People are just aware of what they see but they never through the root of all problems, the problem is not the government itself but the people behind it. There were official positions whose function was to serve the community. Today’s welfare is not only achieved through individual efforts but through the leadership styles of chosen state heads. These leaders have various qualities and styles which may or may not, contribute to or benefit the society. One quality of an effective leader is his feeling of oneness with his people. To say that the leader has an explicit understanding with his people, he must first be one with his people. A common vision and goal may emerge that could suit the needs and welfare of everyone. Man is a social being. He can be weak and need support of communal living. His capabilities and form of expression are inseparably linked to the existence of others. Wise socialization is achieved not through repression but through social interest. Development is not achieved with the efforts of few persons or by the government alone. For it to be real, every member of the society must participate in order to achieve the...
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...GV6503 – PUBLIC SECTOR Word Count (excluding bibliography and cover page): 2532 The Current Government proposals for reforming the public sector are driven more by the desire to cut expenditure than to genuinely reform the system. Like countless reform initiatives before, it could turn out to be a case of the Emperor’s New Clothes disguising the fact that underneath, all of the old problems and weaknesses remain. Introduction The contributing reasons for Ireland’s financial crisis are many and complex but the fact is Ireland found itself with insufficient operating funds towards the end of 2010 and entered a ‘Bailout’ programme with a troika of the International Monetary Fund, the European Central Bank and the European Commission. The purpose of the Programme was twofold; first, and many would argue very much foremost, to re-capitalise and restructure the banking sector. Second, €50 billion of the Programme’s total €85 billion loan was to cover “Safeguarding Public Finances” (Department of Finance Ireland, 2010). In return for the €85 billion facility the Troika demanded austerity measures and reforms that would ensure a sustainable economy within the European Growth and Stability fiscal guidelines by 2015 (and later extended to 2016). The achieve the 3% spending deficit required under these guidelines, the Irish government was obliged to implement a series of budgets with €15 billion of spending cuts over the next 4 years and implement a budget correction of 9%. Public Service...
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...Public Policy and Administration Research ISSN 2224-5731(Paper) ISSN 2225-0972(Online) Vol.3, No.6, 2013 www.iiste.org Influence of Performance Contract on Public Service Delivery in Kenya: Study of Registration of Persons Kericho District 1. Thomas Gekonde School of Law Mount Kenya University, P.O Box 2591, Eldoret-Kenya Tel: +254 721 206 387, Email: t.gekonde@yahoo.com 2. Dr Pamela Ochieng, Associate Dean Mount Kenya University School of Post Graduate Studies, P.O. Box 2591, Eldoret, Kenya. Tel: + 254 722 577 037, Email: pamco23@yahoo.com 3. Professor Elim Lokapel Principal Mount Kenya University, P O. Box 2591, Eldoret, Kenya Tel: + 254 728-885-012, Email: elokapel@yahoo.com Abstract The study sought to investigate on the influence of performance contract on public service delivery in Kenya with specific reference to the department of registration of person in Kericho District using 2011 – 2012 public service delivery period as the base line. The study adopted a descriptive research design on a sample size of 222 respondents who were identified and selected through purposive and random convenient sampling techniques from a target population of 2040 respondents. Data collection was done by use of questionnaires as well as observation schedules. Collected data was sorted, cleaned, coded and analyzed by the aid of statistical package of social scientist programme (SPSS). Study findings were contently analyzed and presented in form of tables and...
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...important factor, while learning, which emerges through cooperation, together with the increased reliability and trust, is the most important process (Lundvall and Johnson, 1994). The competitive survival and ongoing sustenance of an organisation primarily depend on its ability to redefine and adopt continuously goals, purposes and its way of doing things (Malhotra, 2001). These trends suggest that private and public organizations have to reinvent themselves through ‘continuous non-linear innovation’ in order to sustain themselves and achieve strategic competitive advantage. The extant literature highlights the great potential of ICT tools for operational efficiency, cost reduction, quality of services, convenience, innovation and learning in private and public sectors. However, scholarly investigations have focused primarily on the effects and outcomes of ICTs (Information & Communication Technology) for the private sector. The public sector has been sidelined because it tends to lag behind in the process of technology adoption and business reinvention. Only recently has the public sector come to recognize the potential importance of ICT and e-business models as a means of improving the quality and responsiveness of the...
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...globalization and the integration of national economies, Information Technology has become an inevitable and a ‘must’ tool for conducting business. Today many economies embrace information technology to be more competent and to develop competitive advantages. In this study we will focus on the implementation of e-government: The case of e-judiciary in Mauritius. E-government is the application of IT in the provision of government and services with an aim of minimizing the burden of public administration and the business activities to its citizens. According to Wikipedia, e-government refer to “government use of information and communication (ICT) to exchange information and services with citizen (government- to-citizen, or G2c), businesses (Government-to-business, or G2B), and other arms of government ( Government-to-government, or G2G)”. In Mauritius e-government is available at http://www.gov.mu The component that need to be installed for e-government to be effective include websites for assessment of information, improvement of service delivery, rendering affordable and reliable the telecommunication and electricity connectivity, information technology to liberate citizen, well developed infrastructure: such as computer hardware and software, adequate funding, availability of adequate skill human resources to collect and organize information and well developed government policies (silock 2001) The need for e-government Information...
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...Citizen Citizen’s Charters- A Handbook A Publication of the Government of India Ministry of Personnel, Public Grievances and Pensions Department of Administrative Reforms and Public Grievances New Delhi, India Contents Sl.No. 1 The Citizen’s Charters : Indian Experience Basic Concept, Origin and Principles The International Scene The Indian Scene Comprehensive Website on Citizen’s Charter Exemplary Implementation of the Citizen’s Charter Evaluation of Citizen’s Charter Compendium on Citizen’s Charters in Government of India Regional Seminars Capacity-Building workshops Department-Specific Workshops Information and Facilitation Counters(IFCs) Problems faced in Implementing the Charters goicharters.nic.in/cchandbook.htm 1/45 Page No. 1 10/21/13 Citizen Lessons Learnt Future Vision: Development of Charter Mark II Formulation of Citizen’s Charter Rationale of a Citizen’s Charter Components of a Citizen’s Charter Formulation of Citizen’s Charters: A Road Map Citizen’s Charters-Model Guidelines Citizen’s Charters-General Structure Guidelines Dos and Don’t for Implementing the Charters What Makes a Good Charters Things to Remember A Model Format for Citizen’s Charter 9 III Duties and Responsibilities of Nodal Officers Duties and Responsibilities of Nodal Officers of Citizen’s charter in Central/State Governments/Ministries/ Departments/Public Sector Undertakings/Organisations for Formulation and Implementation of Citizen’s Charters 14 Evaluation...
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...Privatization is a fuzzy concept that evokes sharp political reactions. It covers a great range of ideas and policies, varying from the eminently reasonable to the wildly impractical. Yet however varied and at times unclear in its meaning, privatization has unambiguous political origins and objectives. It emerges from the countermovement against the growth of government in the West and represents the most serious conservative effort of our time to formulate a positive alternative. Privatization proposals do not aim merely to return services to their original location in the private sphere. Some proposals seek to create new kinds of market relations and promise results comparable or superior to conventional public programs. Hence it is a mistake to define and dismiss the movement as simply a replay of traditional opposition to state intervention and expenditure. The current wave of privatization initiatives opens a new chapter in the conflict over the public-private balance. This Article attempts to clarify the meaning of privatization as an idea, as theory and rhetoric, and as a political practice. In the process I...
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...Improving Accountability in Public Service Delivery through the Ombudsman About the Asian Development Bank ADB’s vision is an Asia and Pacific region free of poverty. Its mission is to help its developing member countries reduce poverty and improve the quality of life of their people. Despite the region’s many successes, it remains home to two-thirds of the world’s poor: 1.8 billion people who live on less than $2 a day, with 903 million struggling on less than $1.25 a day. ADB is committed to reducing poverty through inclusive economic growth, environmentally sustainable growth, and regional integration. Based in Manila, ADB is owned by 67 members, including 48 from the region. Its main instruments for helping its developing member countries are policy dialogue, loans, equity investments, guarantees, grants, and technical assistance. Strengthening the Ombudsman Institution in Asia Accountability is essential for good governance, and in many Asian countries the ombudsman is the key accountability institution. Originating in the West, the concept of the ombudsman arrived relatively late in Asia. Yet more and more ombudsman offices are being established in Asia, and they play a critical role in the fight against incompetence and injustice on the part of government officials. This report presents in-depth research on Asian ombudsmen, with a focus on best practices and emerging issues, especially in the context of the new public management, and includes recommendations...
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...Types of association and cooperation forms according to the Romanian laws The forms of association an cooperation between public administration entities and other public or private actors are very limited: * The development intra-community associations (DIA) – Law 215/2001 The cooperation structures with juridical personality created by the territorial administrative units to cooperate on development projects of local and regional interest or to deliver public services. * This structure is very restrictive in terms of the possible members of the association – only representatives of the local administration. Thus, the cooperation can only be initiated by the local or county councils, and the leadership of these associations is entirely formed by the representatives of the local and county councils * Basic financing – fixed sums from the local budgets of the members. * They only function as associative entities to implement infrastructure or public service projects financed from EU funds. * Does not function properly due to the decision-making process based on unanimity. * The Local Action Groups (LAG) – defined in the Rural National Development Plan Entities that represent public-private partnerships, composed of representatives of the public, private and civil sectors from a homogenous rural area, that will implement an integrated strategy for the development of the territory. DIA – implementation of zonal or regional related projects...
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...Email: assignmenthelp257@gmail.com. (Email me if you need help in tackling high school, college and university assignments) Public Governance NAME: Professor: Institution: Course: Date: Virtually all management and planning theories are enamored with efficiency of organizations. Organizational efficiency’s main objective is to have branches that work and function with the least possible units and employees but they are still able to accomplish the goals of the organization. A lot of emphasis is placed on eliminating, coordinating or reducing what is seen as unnecessary redundancy. This notion of organizational efficiency was further fuelled by the fiscal constraints and scarcity of resources that dominated the funding of public organizations in the 1980s. To achieve maximum efficiency, an organization had to eliminate redundancy. Redundancy concept is relatively new to public governance and organization theory. But in technological fields like engineering, redundancy is a well-established concept. For example, the reliability of automobiles is improved by incorporating redundancies. Redundancy in organization systems is many. In an organization, maintenance teams which wait for a problem to arise in order to solve it, supervisors who manage other personnel to ensure that they are working, quality teams whose sole job is to search for defective products are all redundancy examples. Regulatory bodies coordinating the...
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