... ID # 1512983660 Md. Farhan Khan ID # 1512984660 Tasnim Siddiqa ID # 1430824060 Md. Salauddin ID # 1513300660 Date of Submission: 03rd August, 2015 LETTER OF TRANSMITTAL 03rd August, 2015 To Dr. Muhammad Shariat Ullah Associate Professor, Department of Management, University of Dhaka Subject: Submission of Project Report. Dear Sir, It is our great honor to submit our project report on “Diversity in Workplace: A study on Multinational Clothing Retail Brands.” In this endeavor, this report seeks to identify and analyze the diversity and its effects among employees in two clothing brands. The report contains statistical analysis and some findings and recommendations. It would be our enormous pleasure if you find this report useful and informative to have an apparent perspective on the issue. Thank you, 1. Sarah Binte Mohiuddin 2. Md. Farhan Khan 3. Nazifa Tasnim Siddiqa 4. Md. Salauddin ACKNOWLEDGEMENT First of all we would like to express our sincere gratitude to almighty Allah that we have successfully completed our report. We would like to thank our honorable teacher Muhammad Shariat Ullah for giving us this opportunity and help needed to prepare this report. His valuable ideas and suggestion enhance us to accomplish the report smooth and successfully. We would...
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...facultyjournal.com/ ISSN: 2231-0703 A STUDY ON EMPLOYEE SATISFACTION PERSPECTIVES IN THE HOTEL INDUSTRY IN MALAYSIA Anantha Raj A. Arokiasamy, Quest International University Perak (QIUP), Malaysia ABSTRACT Satisfaction is fulfillment of a need or desire and the pleasure obtained by such a fulfillment. Employee satisfaction is a good measure to evaluate personal attitude to the professional activity of an organization. Employee satisfaction is considered to be a critical success factor for organizations. The concept of employee satisfaction has gained a special concern from both academicians and practitioners. The purpose of this study is to examine the relationship between career development, compensation & rewards, job security and working environment with employee satisfaction in the hotel industry in Malaysia. A total of 127 employees’ responses were collected from four three star hotels in Ipoh, Perak. Data were collected over a period of two months using survey questionnaire and multiple regression analysis were used to examine the correlation between independent variables and dependent variable. Since, the sample of this study comprises only the Food & Beverage staffs, it is hoped that a future extended study would include the front and back hotel staff as well. The results indicate that there is a positive relationship between career development, compensation & rewards, job security and working environment and employee satisfaction. The findings would greatly assists hotels in organizing...
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...Page |1 NAME DEGREE Jingjing LI BA (Hons) Business with Human Resource Management TUTOR TITLE Hans Christian Andersen Factors that Influence Employee Turnover in the Hospitality Industry DATE STUDENT March 2012 No: 10037381 Newcastle CAMPUS STUDENT No: 11027894 Project submitted in partial fulfilment Of the requirements of the BA (HONS) BUSINESS WITH HUMAN RESOURCE MANAGEMENT Of Northumbria University Page |2 DECLARATIONS I declare the following: (1) that the material contained in this project is the end result of my own work and that due acknowledgement has been given in the bibliography and references to ALL sources be they printed, electronic or personal. (2) the Word Count of this project is: Section A: 3991 Section B: 6422 Reflective Statement: 508 Total Word Count: 10921 (3) that unless this project has been confirmed as confidential, I agree to an entire electronic copy or sections of the dissertation to being placed on Blackboard, if deemed appropriate, to allow future students the opportunity to see examples of past dissertations. I understand that if displayed on Blackboard it would be made available for no longer than five years and those students would be able to print off copies or download. authorship would remain anonymous. (4) I agree to my project being submitted to a plagiarism detection service, where it will be stored in a database and compared against work submitted from this or any other School or from other institutions...
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...Exploring the effect of ethical leadership in the relationship of reward system and Job performance Masters of Business Administration (Human Resource Management) BY Ayesha Amjad MBA3Y02121027 Sadia Mazhar MBA3Y02121010 Supervisor Mr. Muhammad Waqas LAHORE BUSINESS SCHOOL THE UNIVERSITY OF LAHORE ACKNOWLEDGEMENTS In the name of Allah, the Most Gracious and the Most Merciful Alhamdulillah, all praises to Allah for the strengths and His blessing in completing this research paper. Special appreciation goes to our supervisor, Sir Muhammad Waqas, for his supervision and constant support. Her invaluable help of constructive comments and suggestions throughout the research paper work have contributed to the success of this research. I would like to express my gratitude to the Dean, Lahore School of Business Dr. Naheed Sultana and also to the Head of Department, Lahore School of Business, Dr. Atif Mahmood for their support and help towards our postgraduate affairs. Sincere thanks to all our friends Amaima Yawar, Anum Sarwar, and Numan Irfan. Thanks for the friendship and memories. Last but not least, our deepest gratitude goes to beloved parents of Ayesha Amjad; Muhammad Amjad Fraooq and Mrs. Shazia Amjad and also to my brother Usman Amjad and sister Fiza Amjad for their endless love, prayers and encouragement. We also pay gratitude to deceased parents of Saadia Mazhar, Hafiz Muhammad Mazhar and Arjumand Mazhar and her sisters Ayesha Omer, Farkhanda Nouman...
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...Managing the Talent Crisis in Global Manufacturing Strategies to Attract and Engage Generation Y A Deloitte Research Global Manufacturing Study Table of Contents Introduction................................................................................... 1 The Talent Paradox in Global Manufacturing: Survival of the Skilled................................................................... 2 The Depleting Talent Pipeline in Global Manufacturing ............ 3 The Challenge and Opportunity of Talent Mangement in Emerging Markets......................................................................... 5 China: Plenty of oysters, few pearls ............................................. 5 Southeast Asia: Dangers of a short-term view ............................. 6 India: Fighting off the competition .............................................. 6 Latin America: Middle management blues, technical skills shortage .............................................................. 7 Eastern Europe: The perils of accelerating wages ........................ 7 Connecting to Generation Y ........................................................ 8 Characteristics of Generation Y ................................................... 8 New strategies aligning with the needs of Generation Y ............. 9 Shortcomings of current approaches to managing talent ......... 10 The Develop-Deploy-Connect talent management model .......... 11 What Does the Develop-Deploy-Connect Model Mean for...
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...Table of Contents 1.0 CORPORATE OVERVIEW 2 1.1 Company Profile 2 1.2 Vision 3 1.3 Mission 3 1.4 Executives 3 1.4.1 Board of Directors (BOD) 3 2.0 CHANGE MANAGEMENT IN MYDIN 4 2.1 Business Expansion 4 2.2 Warehouse Recordkeeping System 5 2.3 Development Change to Improve IT System 5 3.0 LEADERSHIP IN MYDIN 6 3.1 Four Factors of Transformational Leadership 6 4.0 CUSTOMER SATISFACTION IN MYDIN 8 5.0 KEY PERFORMANCE INDICATOR 13 5.1 Balanced Scorecard 13 6.0 SWOT ANALYSIS 18 7.0 TOW MATRIX 27 8.0 RECOMMENDATIONS 28 9.0 CONCLUSION 30 1.0 CORPORATE OVERVIEW 1.1 Company Profile Mydin is a Malaysian chain of hypermarket, supermarket and emporiums. MYDIN was incorporated on 23 July 1991 under Companies Act 1965, as a private limited company under the name of Melati Makmur Sdn Bhd. On 17 January 1992, the Company changed its name to MYDIN MOHAMED & SONS SDN BHD. On 25 June 2001, the company became MYDIN MOHAMED HOLDINGS SON BHD and is presently known as MYDIN MOHAMED HOLDINGS BHD which is a family business. MYDIN business activity is in retailing and wholesaling. Each branch has their own business category, based on the capacity of goods traded. The categories comprise hypermarket, emporiums, mini market, convenient shops, franchise stores and bazaar. Currently, MYDIN operates 90 outlets nationwide. With the motto “Why pay more, buy at wholesale price”, MYDIN willing to listen to their customers and provide the best services in respect...
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................................. 5 2. Business Intelligence in Retail Industry: ................................................................................. 6 3. Combining BI in CRM ...................................................................................................................... 7 3.1 Analytical CRM ............................................................................................................................... 7 4. Case Study .......................................................................................................................................... 9 4.1 Customer Relationship background of NTUC Fairprice...
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...EXECUTIVE SUMMARY Employees are the most important determinant and leading factor that determine the success of an organization in a competitive environment. This is especially true for service organizations that rely heavily on their good behavioural employees to provide friendly and courteous services to their customers in this competitive environment. Job satisfaction refers to “a collection of attitudes that workers have about their jobs”. These attitudes may derive from a facet of satisfaction or as an overall aspect of the job; however, the focus of the study is on job satisfaction in the most general term. It is very important to study whether employees are satisfied, because it is intuitively believed that workers who are more satisfied will likely exhibit more positive feelings, thoughts, and actions toward their job. Similarly, studying about whether employees are committed to the organization that they work for is important. By definition, organizational commitment refers to “an attitude that reflects the strength of the linkage between an employee and an organization” The purpose of this study is to analyse the job satisfaction. The study was conducted on Uday Samudra Leisure Beach Hotel Kovalam. Employee’s productivity is largely related to their level of job satisfaction and in fact, the turnover rate can be reduced with a higher level of organizational commitment. Altogether, fifty employees were surveyed for the study. From the survey it is clear...
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...* ABSTRACT The main purpose of the study was to examine the relationship between Organizational Culture and Employee Commitment. The study was conducted in MCB Bank Lahore branches. The data was collected through questionnaires. The sample size used in this study was 100. The concerned variables are ‘organizational culture’ and ‘employees commitment’. The hypothesis was designed that whether there exists a relationship between the variables or not. The results suggested that there exist a relationship between organizational culture and employees’ commitment. The study emphasizes the future prospects in the research field which can be beneficial for the organizations’ culture. The findings , conclusion and recommendations suggest areas for further research. * * * Contents Abstract…………….………………………………………….……………….i List of Tables……………………………………………………………........iv List of Figures………………………………………………………..……….v List of Acronyms……………………………………………………..………vi Acknowledgement…………………………………………………………...vii 1 Chapter No. 1 1 1.1 Introduction 1 1.2 Organizational Culture 2 1.2.1 Characteristics. 4 1.2.2 Scope of Organizational Culture. 5 1.3 Problem statement 6 1.4 Rationale for the study 6 1.5 Purpose of Study 7 1.6 Research objectives: 7 1.7 Limitations 7 1.8 Assumptions 8 1.9 Hypothesis 8 1.10 Scope of the study 8 1.11 Outline of the study 9 1.11.1 Chapter1. 9 1.11.2 Chapter 2. 9 1.11.2.1 Literature review I: Organizational...
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...CHAPTER ONE 1.1 Introduction/Background of the Study The performance of individuals, singly and collectively, in work situations is a primary concern for managers in organizations. The effective application of human resources to accomplish organizational objectives typically requires predictable performances of a given level (quantity and quality) from every organizational member. Theorists of both cognitive and a cognitive orientations agree that managers should give considerable emphasis to tying organizational rewards to performance on the job Hamner, 1974; Porter & Lawler, 1968). The assumption (often implicit) in these attempts to encourage increased performance is that there is an additive relationship between externally mediated rewards and rewards which arise out of task performance itself. Therefore, if either one or both types of reward outcomes can be increased, total motivation or performance behaviors can be increased. In the late 1940’s a psychology professor called Harry F. Harlow (Harlow, Harlow & Meyer 1950) conducted one of the first true intrinsic motivational experiments ever performed, using a simple puzzle where a rhesus monkey needed to perform 3 simple tasks in a specific row to complete it. A simple task for a human, but a much more complex task for a little monkey. The experiment was performed on 12 primates over a 3-week period. Almost immediately the monkeys were able to solve the puzzle and they continued to solve it every time they were...
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...the external and internal environment, managers and employees are required to learn new competencies and skills. Ideally, new skill requirements should be identified and developed early in the change process in order to ensure that managers and employees are ready to face their new tasks and roles when the changes are implemented. However, despite good intentions at the top management level, employees and middle managers often report uncertainty and a lack of the necessary skills required to implement change. In this paper, we report from a qualitative study of two planned organizational change initiatives in the public sector. The changes involved new work tasks and managerial roles for a group of middle managers. Although the skill requirements appeared to be clear and formal training was initiated, a number of uncertain and ambiguous issues emerged among the change recipients. We examine the types of uncertainty and ambiguity that emerged and how change recipients attempted to handle these challenges. Our findings suggest that although necessary and important, formal training procedures are not adequate for resolving competence-related uncertainties and ambiguities during change. Instead, more informal and horizontal communication appears to successfully resolve ambiguities about new skill requirements during change. Keywords:training, organizational change, change recipient A MODERATED MEDIATION MODEL OF THE RELATIONSHIP BETWEEN DISCRETION AND TURNOVER INTENTIONS Avgar,...
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...investment hub for many MNCs. Despite huge success for most of the MNCs, many already failed in doing business in China due to their management’s inability to manage their human resources appropriately. Taking the Chinese lead like the tiger economies in Asia, Bangladesh is also emerging as a dynamic and significant economic player in South Asia. Bangladesh is one of the pioneers in the region for economic liberalization. It has adopted the best policies of South Asia to attract Foreign Direct Investment (FDI). Doing business in Bangladesh is much easier than most of the developing countries. A recent report entitled “Doing Business in 2007: Creating Jobs” published jointly by World Bank and IFC placed Bangladesh in 68th position in terms of easy of doing business among 175 countries (World Bank, 2007). This places Bangladesh ahead of other countries in the region such as India (88th) and China (128th). In 2005 total FDI inflow into Bangladesh increased by 84% amounting to US$845 million. This growth is the second highest in the entire South Asia region. According to the World Investment Report 2006, Bangladesh is now ahead of India in terms of the FDI Performance Index being ranked 116 among 200 economies (BOI Handbook, 2007). Unilever is an Anglo-Dutch company, with...
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...Development (HRD), Compensation and Benefits, Safety and Health, and Employee and Labor Relations. Staffing Achieving organizational objectives requires having the proper number of employees with the appropriate skills. Staffing accomplishes this objective through four tasks. The first task is job analysis, which examines specific job functions in determining the skills, duties and knowledge required for each position. The second task is ensuring that the required numbers of employees, with the appropriate skills, are available when needed organizations engage in Human Resource Planning (HRP). The third task is recruitment, which is the process of attracting enough skilled people to apply for jobs in the organization. Fourth, the last step in the staffing process, is selection. This involves choosing the best suited individuals to fill the open positions in the firm. Human Resource Development (HRD) Six functions, including training, development, career planning, career development, organization development and performance appraisal, make up Human Resource Development (HRD). * Training: is a process designed to provide employees with the knowledge and skills needed for their present job. Focusing on long-term learning needs is development. The ongoing process of career planning sets career goals for employees and identifies the means to achieve them. Career development is a formal approach used by firms to ensure that people with the proper qualifications and experiences are available...
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...A Study on Work Life balance in 24/7 Environment in SERCO Dissertation Submitted to the D.Y. Patil University in partial fulfillment of the requirements for the award of the Degree of MASTERS IN BUSINESS ADMINISTRATION Submitted by: Nazneen Sheikh (Roll No. MBAHR 014137) Research Guide: Ms. Vidhya Kshirsagar Assistant Professor School of Management D.Y. Patil University CBD Belapur, Navi Mumbai. December 2015 1 DECLARATION I hereby declare that the dissertation “A Study on Work Life balance in 24/7 Environment in SERCO" submitted for the MBA Degree at D.Y. Patil University’s School of Management is my original work and the dissertation has not formed the basis for the award of any degree, associate ship, fellowship or any other similar titles. Place: Mumbai Date: (Nazneen Sheikh) Signature of the Student 2 Certificate This is to certify that the dissertation entitled “A Study on Work Life balance in 24/7 Environment in SERCO” is the bona fide research work carried out by Ms. Nazneen Sheikh student of MBA, at D.Y. Patil University’s School of Management during the year 2015-2016 , in partial fulfillment of the requirements for the award of the Degree of Master in Business Management and that the dissertation has not formed the basis for the award previously of any degree, diploma, associateship, fellowship or any other similar title. Asst. Prof. Vidhya Kshirsagar (Guide Name) (Dr. R. Gopal, Director, School of Management, D.Y. Patil University) Place: Mumbai Date: ...
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...PIET-MBA (SEM-2) Submitted to-Wg.Cdr.V.K.Agrawal By-Niren K. Shah (50) Human Resource Management Workforce The workforce is the labour pool in employment. It is generally used to describe those working for a single company or industry, but can also apply to a geographic region like a city, country, state, etc. The term generally excludes the employers or management, and implies those involved in manual labour. It may also mean all those that are available for work. Workers may be unionised, whereby the union conducts negotiations regarding pay and conditions of employment. In the event of industrial unrest, unions provide a co-ordinating role in organising ballots of the workforce, and strike action. Workforce management (WFM) encompasses all the activities needed to maintain a productive workforce. Under the umbrella of human resource management, WFM is sometimes referred to as HRMS systems, or even part of ERP systems. Recently, the concept of workforce management has begun to evolve into workforce optimisation. Specifically, workforce management includes * Payroll and benefits * HR administration * Employee self-services * Time and attendance * Career and succession planning / talent acquisition * Talent management and/or applicant tracking * Learning management and/or training management * Performance management * Forecasting and scheduling * Workforce tracking and emergency assist * Absence management Workforce...
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