...Report On Customer Relationship Management in Reliance Life Insurance Submitted in partial fulfillment of the requirements for Award of Master of Business Administration With Specialization In Human Resources Submitted by Abhishek Vermani Reg No- MBA-6259 Under the Guidance of COMPANY GUIDE INSTITUTE GUIDE SANTOSH KUMAR B.R ROHITH C KALASKAR CUSTOMER EXECUTIVE SECRETARY GENERAL HET-IMS HUBLI Declaration I hereby declare that the project entitled “CUSTOMER RELATIONSHIP MANAGEMENT” undertaken at RELIANCE LIFE INSURANCE COMPANY LTD,SOLAN submitted in partial fulfillment of the requirement for the award of the degree in Master in Business Administration to the ICDEOL Summer Hill Shimla. It is my original work and is not submitted for the award of any other degree or diploma. Place Date ABHISHEK VERMANI ACKNOWLEDGEMENT As I look back after the completion of my project I feel it would not have been possible without the guidance. I am very grateful to all the people who have lent their precious time and advice for rendering this project successful. I take this opportunity to thank them all. Firstly, I am grateful to “RELIANCE LIFE INSURANCE COMPANY LTD, SOLAN” for giving me an opportunity...
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...A Project Report On Customer Relationship Management in Reliance Life Insurance KOPPAL Submitted in partial fulfillment of the requirements for Award of Master of Business Administration With Specialization In MARKETING Submitted by SUNIL CHOUDARY.K Reg No- MBA/08/48 Under the Guidance of COMPANY GUIDE INSTITUTE GUIDE SANTOSH KUMAR B.R ROHITH C KALASKAR CUSTOMER EXECUTIVE SECRETARY GENERAL HET-IMS HUBLI Indian Institute of Business Management Shivajinagar, Pune – 411 005 Declaration I hereby declare that the project entitled “CUSTOMER RELATIONSHIP MANAGEMENT” undertaken at RELIANCE LIFE INSURANCE COMPANY LTD,KOPPAL submitted in partial fulfillment of the requirement for the award of the degree in Master in Business Administration to the Indian Institute of Business Management, Pune. It is my original work and is not submitted for the award of any other degree or diploma. Place Date SUNIL CHOWDARY.K ACKNOWLEDGEMENT As I look back after the completion of my project I feel it would not have been possible without the guidance. I am very grateful to all the people who have lent their precious time and advice for rendering this project successful...
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...Underwriting in Health Insurance Module 5- Submission 10/22/2014 Health Insurance Management Group 3 Underwriting in Health Insurance Table of Contents Brief History of underwriting .................................................................................................................... 2 Definition of underwriting ......................................................................................................................... 2 What does underwriting entails? ............................................................................................................... 2 Underwriting in health insurance .............................................................................................................. 2 Underwriter and its qualities ..................................................................................................................... 3 The sources of information ....................................................................................................................... 3 Underwriting Process ................................................................................................................................. 4 The challenges faced in underwriting ....................................................................................................... 5 Importance of Underwriting ...................................................................................................................... 6 Examples...
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...+ = INSURANCE OVERVIEW Understanding Insurance INSURANCE LIFE GENERAL Insurance is a system to alleviate financial losses by transferring risk of loss from one entity to another. ‘Insurance’ is basically a sharing device. The losses to assets resulting from natural calamities like fire, flood, earthquake, accidents, etc. are met out of the common pool contributed by large number of persons who are exposed to similar risks. This contribution of many is used to pay the losses suffered by unfortunate few. However the basic principle is that loss should occur as a result of natural calamities or unexpected events which are beyond the human control. Secondly insured person should not make any gains out of insurance. It is natural to think of insurance of physical assets such as motor car insurance or fire insurance but often we forget that creator of all these assets is the human being whose efforts have gone a long way in building up the assets. In that sense, human life is a unique income generating assets. Unlike the physical assets, which decrease in value with passage...
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...A PROJECT REPORT ON “COMPARATIVE STUDY ON ULIPS IN THE INDIAN INSURANCE MARKET” FOR TATA AIG LIFE INSURANCE COMPANY LTD BY MISS DELNAAZ. PARVEZ. DOCTOR MBA SEMESTER III Project Guide “Prof Vaishampayam” In Partial Fulfillment of the Requirement of the Two Year Full Time PGDM Programme Of the SMVIM, PUNE. AY 2007-08 PREFACE As an essential and obligatory part of my course, I have undergone two months summer training at Tata AIG Life Insurance Company Ltd, Pune. This training has helped me in getting the practical knowledge into the business environment. I got the knowledge about the Insurance industry. In this report I have said about the current position of the insurance sector in India. This report includes a deep study made on the ULIPs in the insurance market and its impact on the person’s income. 1 TABLE OF CONTENTS S.NO. 1. 2. CONTENTS Acknowledgement Certificate from the company Certificate from the college Introduction Company Profile Research Methodology Introduction to Insurance About ULIPs Distinction between ULIPs & Mutual Funds Comment on the Distinction Comparative Analysis of ULIPs( Tata AIG with others) Growth & Returns Fund Performance Overall Data Analysis and Findings Understanding the working of ULIPs of TATA AIG Market Survey on ULIPs of TATA AIG Integrated Financial Planning for Life Insurance Conclusion Recommendations Bibliography Questionnaire PAGE NO. 3 4 5 6 7-9 10 11-17 19-26 27-30 3. 4. 5. 6. 7. 8.. 9...
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...Logistics Management Batch: DLM 12/42 Lecturer: Eddie Tan Module: International Shipping Management Submission Date: 20th May 2013 Name of Student: Teh Jin Hock Assignment Question: What risks and perils are present in global transportation? Discuss how exporters and importers can manage these risks. Table of Contents 1. Introduction 2. Potential Threats and Risks of Global Transportation 3. Manage the Risks 4. Conclusion 5. Reference Introduction Thanks to globalization, lean processes, and the geographical concentration of production, among other factors, supply chain and transport networks are more efficient than ever before. This increasing sophistication and complexity, however, is accompanied by increasing risk. Major disruptions in the past five years—including the global financial crisis, the Yemen parcel bomb scare, flooding in Thailand, and the Japanese earthquake and tsunami—have illustrated the vulnerabilities of finely tuned, closely interconnected supply chain and transport networks. Although risks have increased, there are concerns about the ability of organizations to address this new risk profile. As the recent , New Models for Addressing Supply Chain and Transport Risk, points out, most enterprises have logistics and transportation risk management protocols that can address localized disruptions. Greater supply chain risks outside the...
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...Insurance Sector Analysis Project Details: Subject: Financial Management Topic: Insurance Sector analysis Teacher in charge: KB sir Made by: 1. Abhinav Aggrawal, BFIA 1A Roll number: 75101 2. Akhil Bedi, BFIA 1A Roll number: 75107 3. Jessica Singh BFIA 1A Roll number: 75124 Teacher Remarks: Contents Insurance Sector Analysis 1 Project Details: 2 Acknowledgement 4 An Overview of the project: 5 Objective: 5 A Brief History 8 Insurance Sector: Growth 9 Life insurance: 10 General Insurance 11 Ratio Analysis 13 Return on Equity 14 Combined Ratio 15 Debt Equity 17 Loss Ratio 18 Financial Statement Analysis 19 Profit 20 Share Capital 22 Reserves 24 Premium 26 Investments 28 References 30 Acknowledgement We would like to express our gratitude towards KB sir, who gave us the golden opportunity to peep into the financial world, and comprehend and adopt the techniques of analysis and interpretation. Alongside, he has also guided and directed the progress of this project as a member itself, assisting us at every dead lock. We are really thankful to him. Secondly, we would also like to thank the college authority for facilitating such an exposure and providing amenities that made this project possible. Lastly we would like to express appreciation towards each other for the cooperation and commitment shown by each member of the group, which helped shape this project within the limited time. Thank you...
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...Executive summary The life insurance industry in India is achieving a growth rate of about 4% annually. It is considered to be one of the fastest growing sectors. The changing socioeconomic demographics and consumer behavior along with increased frequency of natural calamities and disasters have been the main reasons for the growth of this Industry. Its assets as on 31.03.08 were valued at $185 billion with a total of 250 million policies sold and an employee turnover of 113000 and about 1.2 million agents. There are currently 22 life insurance companies with LIC being the only public company having a market share of almost 50%. ICICI comes in second with 10% followed by HDFC at 6%, SBI at 5%, Bajaj at 4%, Reliance at 4%, Birla at 4%, Max 3%, Tata 3%, Kotak 2%, Met 1% and the rest taking up 10% of the market share. As of 2006 FDI norms the foreign participation of Indian insurance companies is restricted to 26%. All the life insurance companies of India have to comply with the strict regulation laid out by the ‘IRDA’ which is the insurance regulatory board in India set up in 2000. The majority of the population in India is yet to be tapped leaving a huge growth potential for this industry. The insurance industry in India is both service based as well as product based. Risk management and product development are the main highlights of R&D in this industry. The life insurance industry is re shapping the retail distribution channel. The life insurers engage with prospects...
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...ssA Summer Training Project Report ON “A STUDY ON MUTUAL FUND COMPANIES IN INDIA WITH SPECIAL REFERENCE TO RELIANCE MUTUAL FUND AND UTI MUTUAL FUND.” IN [pic] SUBMITTED TOWARDS THE PARTIAL FULFILMENT OF THE MASTER’S DEGREE IN BUSINESS ADMINISTRATION 2009-2011, AFFILIATED TO GAUTAM BUDDH TECHNICAL UNIVERSITY (GBTU), LUCKNOW UNDER THE GUIDANCE OF: Mr. Sanjeev Kumar Shukla (Cluster Head- Delhi/NCR) KARVY, Ghaziabad SUBMITTED BY: SUNIL KUMAR Roll No.: 0903070054 MBA- 3rd Sem. [pic] SCHOOL OF MANAGEMENT, INDERPRASTHA ENGINEERING COLLEGE, GHAZIABAD, 201010 DECLARATION I, SUNIL KUMAR the student of Master of Business Administration, IPEC- Semester 3rd (2009-11) hereby declare that, I have completed this project on “A STUDY ON MUTUAL FUND COMPANIES IN INDIA WITH SPECIAL REFERENCE TO RELIANCE MUTUAL FUND AND UTI MUTUAL FUND.” The submitted information is true & original to the best of my knowledge. Date: Student’s Signature Place: (SUNIL KUMAR) Roll No. 0903070054 ACKNOWLEDGEMENT Before we get into thick of things, I would like to add a few words of appreciation for the people who have been a part of this project right from its inception. The writing of this project has been one of the significant academic challenges I have faced and without the support...
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...CPCU, AIM, ARM, Lisa Poirier, CPCU, Thomas E. Quinn, CPCU, ARM and Gregory Riley, CPCU Introduction unning an insurance company is like managing a supermarket, where the price of the product is determined by the checkout clerk.” This decades old quote was meant to accurately describe a process in which subjectivity and perceptions of individual underwriters determined prices. This highlights the historical concern for fairness, accuracy, and consistency in underwriting. When we look at the underwriter’s role today we find two startling realities: (1) the underwriting function, however described and accomplished, is pivotal for any insurer and (2) the industry does not appear to be investing adequately in the development of professional underwriters for the skills being demanded. This is most notable with the impending loss of senior talent to retirement and the increasing availability of electronic tools to support the function. The research in this article examines the changes in the underwriting process. The professional underwriter still brings accuracy, fairness, and a consistent approach to profit to the table for the future oriented insurance company. The success of the professional underwriter is critical for any insurer. However, that success depends on underwriters who can use technology to improve efficiency and drive down costs, and also to guide management risk based decisions across the enterprise. The industry is not investing adequately in attracting, training, and...
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...Productivity Management MGT 133-3971 Final Project Process Summary Medical insurance billing and collecting is an integral service that is a part of any dental, chiropractic, medical office and hospital establishment. A medical professional typically is paid in one of three ways, by cash or by insurance or a combination of both. In order for the medical professional to be paid, it must have a medical biller/collector and other office support personnel. For this example, the office will have one medical physician with one biller/collector and one office assistant. The process begins with the assistant scheduling a patient for the physician. When the patient checks into the office the office assistant collects the copayment. Then the patient receives services by the physician. Next the biller/collector will bill the medical insurance company and finally the insurance pays the balance and the patient may or may not have an additional amount to pay. Process Model Internal and External Factors Internal and external factors affect businesses in different ways. Internal factors occur within the business and can be controlled by the organization and external factors are items beyond the control of the business. Two internal factors are stability and innovative risk taking. Stability can be controlled by staff and physicians remaining at the same location for a long period of time. This builds confidence and respect in their patients. By purchasing...
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...ZENITH International Journal of Business Economics & Management Research Vol.2 Issue 7, July 2012, ISSN 2249 8826 Online available at http://zenithresearch.org.in/ ROLE OF INSURANCE IN ECONOMIC DEVELOPMENT OF INDIA MONALISA GHOSAL* ABSTRACT The economic development of India was dominated by socialist –influenced policies, stateowner sector, and red tape and extensive regulations, collectively known as ‘License Raj’. The Indian economic development got a boost through its Economic reforms in 1991 and again through its renewal in the 2000. Insurance serves a number of valuable economic functions that are largely distinct from other types of financial intermediaries. Insurance contribution materially to economic growth by improving the investment climate and promoting a more efficient mix of activities then would be undertaken, in the absence of risk management instrument. Insurance sector in India is one of the most booming sectors of the economy and is growing at the rate of 15-20 percent per annum. In India, insurance is a flourishing industry, with several national and international players competing with each others and growing at rapid rates. Indian insurance companies offer a comprehensive range of insurance plans, a range that is growing as the economy matures and the wealth of the middle classes increases. Due to the growing demand for insurance, more and more companies are now emerging in the Indian insurance sector. The economy of India is the eleventh largest...
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...personal circumstances and risk tolerance to help them grow and preserve their wealth, minimize taxes , complete estate planning and determine insurance needs. The financial planning has a prescribed six step process for financial planning outlined by FPSC(Financial Planners Standard Council). The industry offers various products suited to different needs of the different customers. A variety of products like Mutual Funds, Guaranteed investment certificates(GIC) , Life Insurance and Retirement plans are popular. The Revenue is generated through commissions and trailers. Additional revenue stream could be generated through life insurance sales and income tax preparation. Approximately 50000-600000 individuals offered financial advice or sold financial products in Canada out of which only 17000 had a CFP Certification. The CFP(Certified Financial Planner) designation was monitored by the FPSC and assured a client of the credibility of the financial planner as the certification assured a client that the planner had a sound understanding of the business. The future growth prospects for the industry were positive as a US study revealed that employment of personal financial advisors was expected to grow by nearly 35% by 2012. The prominent players in the market included large financial corporations like Assante Capital Management, Freedom 55 Financial and Sun life Financial, small financial planners who operated their own businesses. Risk management, tax preparation and professional...
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... | | |advantages of mutual fund | | | |disadvantages of mutual fund | | | |frequentiy used term | | |2 |Types of Mutual Fund Schemes |15 | |3 |Organization of a Mutual Fund |30 | |4 |Fund Management Style & Structuring of Portfolio |33 | |5 |Individual Scheme Analysis |49 | | |Thematic Funds |49 | | |Index Funds |69 | | |Equity Linked Saving...
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...queries of individuals. They are a leading wealth management, capital markets and advisory company with over 06 years of consulting & investing experience. Money plant Consulting was promoted by Mr. Rishabh Parakh (Director). He holds a professional degree of CA from the Institute of Chartered Accountants of India. He started Money Plant Consulting with an aim to outsource the non-core activities of corporate clients and to offer personal income tax/ financial market related services to individual clients. Since its Inception they have been successful in providing seamless service and significant advantage for clients with their extremely competent team of qualified professionals comprising CA's and MBA's & in house Knowledge pool of financial markets, instruments and products. Their aim is to ensure that clients benefit from the professional expertise, technical knowledge and experience. They have been recognized for expertise in the financial arena by highly reputed institutions and clients. They strive to provide transparent, ethical and research-based investments and wealth management services. CORE FUNCTIONS OF MONEYPLANT CONSULTING For IT Company Employee 1. Insurance The firm has experience in Life & General Insurance advisory, which covers following types of risks: a) Online Health & Marine insurance b) Commercial & Liability insurance, etc c) Group gratuity & group term insurance 2. Taxation a) Consultation on income...
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