...Privatization of Royal Mail Maastricht University School of Business and Economics Maastricht, 5th April 2014 Wall, Sebastian (SW) ID numbers: I6029483 Course code: Group number: 1 Tutor’s name: Professor Hans van Mierlo Writing Assignment: Final Paper 1 Executive Summary Royal Mail is the largest provider of postal services in the United Kingdom and one of the largest postal service providers in the world. This paper analyzes the recent move of the British Government to privatize the Royal Mail. It looks at various aspects leading up to the privatization and the effect that privatization has had on the Royal mail currently. Royal Mail will also be compared to another firm Deutsche Post in an attempt to see if one of the most successful postal privatizations bares any resemblance to the privatization carried out by the Royal Mail. The ...
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...Privatisation of Royal Mail: Will this lead to further efficiency improvements? 1. Background In recent years, the postal industry has changed. We have seen a recent boom in internet shopping, and while once Royal Mails sole purpose was to deliver letters, there is now an increasing emphasis on parcel deliveries. The shift in focus as well as the ever increasing competition in the industry, often from firms serving the 'bulk mail' side of the market such as UK mail and TNT is posing threat to the sustainability of the universal postal industry. It was decided in 2011 under the postal services act that in order to maintain competitive and to preserve the longstanding future of Royal Mail that 90% of the company would be privatised. This was seen as the most appropriate option, as the falling demand from consumers as they switched to their electronic communications came at a time where the government was not willing to add to public spending. In the event of this, responsibility for economic regulation was passed from Postcomm to Ofcom, who designed and implemented a new regulatory framework. Throughout this report, we will look at the potential benefits and detriments of privatisation; this will be applied in order to draw a conclusion as to whether the privatisation of Royal Mail was the most appropriate action. 2. Reasons for Privatisation One of the main reasons why privatisation may lead to greater efficiency than public ownership is that governments may not have exercised...
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...A public corporation is part of the public sector. It is owned and financed by the government. Possible internal stakeholders could be employees (e.g. machine operators who depend on the company for wages etc.); managers (who supervise the processing and make decisions about investment etc.); trade unions (who represent workers and negotiate pay and conditions on their behalf). Possible external stakeholders could be the government (who puts up the money and expects it to be used well); taxpayers (who expect to see their money being properly used); customers (who wish an efficient value for money service). Possible objectives include providing a cheap and efficient service to customers (many customers will be taxpayers and, as a public corporation, quality of service is very important to the Post Office); covering costs (public corporations do not have to earn profits but the Post Office must not lose money and must ensure it has funds for investment). This is an example of flow production because a large number of items are processed in the same way on an assembly line system – in this case a conveyor belt. The items are standard (i.e. letters); the tasks involved are routine and easily broken down into component parts; the same processes have to be carried out for each letter or packet; it is possible to identify problems (e.g. letters with unclear postcodes); a large volume of items must be processed; items must be processed quickly. Effectively, this is the equivalent of...
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...The royal mail industrial dispute Two days of national strike action was taken in October 2009, supported by an overwhelming YES vote of three to one launched by Communication Workers Union (CWU). The dispute over pay, job securities and working conditions is still continuing although CWU has suspended strike to provide a period of calm for the Union and Royal Mail to negotiate a full and final agreement on the introduction of automation and relevant working practices. The strained relations of both sides reveal the sensitive and complicated employer-employee relationship. Since the employee plays a vital role in the management, how to deal with the mutual relationships and ease the contradictions in order to make the relations go on the track of sound progress becomes an urgent issue. Through the Royal Mail case, if Royal Mail had balanced the modernization, the redundancy of employees and stabilization, the strike action could have been prevented. Now, both sides have to face a long period of negotiation for the sake of mutual interests. The essay is writing to identify and analyze the relationship of both sides in order to get to the crux of this relation dispute. On behalf of employee’s right, the essay also puts forward a series of suggestions to find alternatives to defuse the contradiction and resolve the conflicts. Case Description The Royal Mail industrial dispute is a long-running dispute in the United Kingdom between Royal Mail and members of the Communication...
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...Service 1. What's the business all about? The business's goal is to providing proxy package receiving service for personal usage. It will be some kind of service similar to postal office's post box, however this service doesn't require strict procedure to acquire personal post box. If you join our service, you'll get personal post box number and key for using the service. When you receive mail or package, it will be delivered to your postbox. 2. What's the unique selling point of the business? Unless you stay home most of the time, getting your package directly from delivery man is almost impossible. So you often experience finding your package in front of your house door or waiting for days for the delivery man to come back. To prevent many problems such as loss or exposure of your package, we provide the differentiated receipt service. It would be also ideal for people who doesn't want their housemates intruding their privacy. Unlike the post office's complicated process to acquiring post box, our service doesn't require any kind of conditions. Also, the post office provides mail receiving service only, ours provide package storage service. You can rent the postbox for half a year or more and you can take your package which is kept safely at any time you want. 3. Who's your target market? people who are worried about information spill such as home address. people do not want their family to know the content of package. people who come back home late and worried...
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...trouble for a long time, but there are many things we can and should do to save it other than more intervention from the government. First, the telephone cut down on the use of written correspondence, then came the fax machine and now email and social networking on the Internet. Somebody in government should have the gumption to do away with those post offices that don’t pay their way. There has been a lot of talk about discontinuing Saturday delivery. I suggest a three-day week to start. Half the postal patrons could get delivery Monday, Wednesday and Friday, the other half Tuesday and Thursday, maybe Saturday. If the mail comes every other day, we can adapt. To soften the impact on postal employees, downsize the workforce mostly using attrition. As one retires, do not replace that worker. Another thought I’ve heard is to raise prices, but, on non-letter size mail. That would likely result in more UPS and FedEx usage. Additionally, if they think they should raise the price of a stamp, don’t make the raise only 1 cent; make it a nickel so the raises are less frequent. USPS is supposed to be run like a business, so do it Annotated Bibliography Winters, John. "Postal workers rally to 'Save...
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...Print Application Summary - Suman Chowdhury - X12/E/RMOH/L (CHRISTMAS CASUAL - ROMFORD OUTHOUSE - LATES) Personal Details |Email Address |smart07rohan@gmail.com |Mail Type |Email | |Title |Mr. |First Name |Suman | |Surname |Chowdhury | | | |Address1 |198 Campbell Road | | | |Town/City |LONDON | | ...
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...two contrasting business, which will be Oxfam and Royal Mail. Also, I will describe the different types of business and the purpose of the businesses. For Oxfam and Royal mail, I will describe the different stakeholders that influence the purpose of the businesses and how the businesses are organised. I shall also explain how Oxfam and Royal Mail’s style of organisation helps them to achieve their purposes. I’ll also be explaining the points of view from different stakeholders that influence the aims and objectives of my two chosen organisations. Business 1 – Royal Mail Royal Mail is in the private sector, this means that it is owned by private individuals or organisations. Royal Mail is a postal service that delivers letters all around the UK. It was established in 1516. The company’s subsidiary, which is Royal Mail Group Limited, also operates Parcelforce Worldwide which are the parcels that are delivered. Royal Mails strategy is ‘To become the best delivery and marketing mail business in the UK.’ They believe that being brilliant at the basics means getting delivery right first time, every time. And they focus on a number of areas to achieve this aim. Royal Mail’s core business activity is to deliver letters and parcels to the correct address safely, and to ensure a sustainable service for the benefit of everyone in the UK. Growing their parcels business is part of their strategy to drive profitable growth. Royal Mail delivers a six days a week, one price, goes anywhere...
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...approved format. I understand that unidentified and un-referenced copying both constitutes plagiarism which is an offence. I give my consent for my work being scanned by Turnitin formatively and summatively for the purposes of assessment. Student Signature: Received by: Date: Date: T +44 (0)20 8795 5509 ǀ info@csbm.co.uk ǀ www.csbm.co.uk Capital House ǀ 388 High Road ǀ Wembley ǀ Middlesex ǀ HA9 6AR ǀ Registered in Cardiff. 7027500 EDEXCEL HND Level 5 Business Unit 15: Managing Business Activities to Achieve Results Scenario: Microsoft Corporation the software giant headed by Bill Gates has been one of the finest Organizations of the Modern World. You can get more information at http://www.microsoft.com/about/en/us/default.aspx Royal Mail...
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...Unit 210 – Handle Mail Section 1: Understand security procedures when handling mail or packages. 1.1 Explain the purpose of security procedures for handling mail and packages. The purpose of having security procedures in place for when you’re handling mail or packages is to make sure that nothing confidential to the business is received by the wrong person. Mail to a business could contain information about customers, staff or upcoming events for the business which would need to kept secure until they reached the recipient the security procedures would make sure that the mail was not lost while it is being sent it would also make sure that the mail wasn’t picked up by the wrong person before the recipient. 1.2 Give examples of security procedures for handling mail in organisations. One of the procedures would be to never open a package that seems suspicious or wasn’t expected by anybody in the business. If a questionable parcel is delivers it should not be passed on to the member of staff it was addressed to or any other member of staff, the parcel should be kept in a safe place and if you feel it needed call the emergency services to come and check the parcel and potentially dispose of it. It is also important to make sure that you can remember who delivered the parcel if not take a note of them if possible. You could also check to see if they work for any regular courier company that delivers to the business or if they work for the local mail office. Section 2: Understand...
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...Customer Service Charter Australia Post plays an important role in the Australian community and is required by law to meet specific performance standards. These are called Community Service Obligations (CSOs). This Customer Service Charter aims to communicate these standards to our customers. This document also explains how you can obtain more information about these standards, how to offer feedback or let us know about any concerns. It also offers advice on how you can help Australia Post to serve you better. Contents Community Service Obligations (CSOs) 2 Mail services 4 Letter and parcel lodgement points 4 Posting times 5 Delivery timetable 6 Stamp purchases 7 Delivery services 8 Delivery frequency 9 Basic letter price 10 Other services 11 Feedback and complaints 12 Compensation 13 Making the most of Australia Post 14 Performance reports 15 Australia Post contact points 16 Customer Service Charter |page 1 Community Service Obligations (CSOs) Australia Post is required by law to provide a universal letter service which is reasonably accessible to all Australians and, in addition, to provide a standard letter service at a uniform price (currently 55 cents) from anywhere to anywhere in the country. This means the cost of delivering some letters can be many times higher than the postage charged. The CSO cost occurs when the real cost...
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...Every day more people are moving into the 21st century and using the new technology that is available to them. People are leading busy lives and looking to get more done and if they can find ways to help them make it easier then they will try it. Taking college courses online is a very convenient option people have and more people sign up for the classes every year. An article written by Zephry Teachout Will the Web Kill Colleges? questions the online learning and looks into the future it. “This year may be part of the last generation for which going to college means packing up, getting a dorm room and listening to tenured professors.” Teachout (2009) More of the brick and mortar schools may be affected more than the Ivy League schools because they do not have the funding and image to compete with such schools as Harvard. The small colleges rely on tuition and if more students are attending online classes their enrollment will be down and their funding will not be there. This alone could be very detrimental to them. This would cause many colleges to either close, or join with other universities that are growing quickly in the online community. Another argument that Teachout has is that with the online classes becoming more popular the market will become saturated with classes popping up all over internet. Having to pay tenured professors a particular salary is something they consider when they review the budget. If the online classes continue to grow at the rate they are...
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...Unit 15: Managing business activities to achieve results Introduction: There are three sectors of the economy which are public, private and voluntary sector. I have chosen to do research on Royal mail they are they are the largest postal service up to date and has a long history of postal service dating back to the 18th century which is why I will do research on Royal Mail for the public sector along with John Lewis for the private sector. Task 1 Assessment Criteria 1.1 Evaluate the inter-relationship between the different processes and functions of a selected organisation. Include the following for a selected business organisation: mission statement, corporate culture, aims/objectives, business functions (e.g. human resources) business processes (e.g. management, operational and supporting processes). Selected organisation: John Lewis John Lewis Mission Statement John Lewis mission statement is to for the sole purpose ‘happiness of all our members, through worthwhile, satisfying employment in a successful business’. Where success is measured on our ability to sustain and enhance our position both as an outstanding retailer and as a thriving example employee ownership. With this in mind John Lewis strategy is based on three interdependent objectives partners, customers and profit. Corporate culture John Lewis has a good corporate culture which sets a standard for other businesses who do not follow this culture. John Lewis believe that all their employees...
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...Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 9 Sections. Name: Section 1: Using the telephone This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls. |Learning objective |Place in Assessment | |1.1 Describe the different features of telephone systems and how to use them |Question 1 Page 1 | |1.2 Describe how to follow organisational procedures when making and receiving telephone |Question 2 Page 2 | |calls | | |1.3 Explain the purpose of giving a positive image of self and own organisation...
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...(0.5) 9.4 13.7 6.2 (4.4) 2007 15.5 11.8 16.9 7.9 (3.9) 2006 155.9 13.2 18.0 8.1 11.5 1,375.2 828.6 1.4 1,274.6 799.6 1.2 1,537.8 764.5 1.1 1,247.1 859.4 1.3 1,326.0 938.0 2.2 15,618 55.1 65.0 15,780 56.8 57.2 16,125 55.7 57.2 15,777 53.1 54.5 15,425 52.2 53.2 2 Pos Malaysia Annual Report 2010 Group Financial Highlights Pos Malaysia Annual Report 2010 3 4 Pos Malaysia Annual Report 2010 Business Highlights BUSINESS REVIEW • Revenue : RM624.3 million (up 17.0%) 2010 ACCOMPLISHMENTS • Successfully started operations of National Mail & Parcel Hub in October 2010 • Implemented the countrywide beat recasting exercise • Received the GOLD Award for Quality Management Certification Program from Universal Postal Union (UPU) MOVING FOWARD • Streamline operations and improve processes to enhance efficiency • Consolidation of mail processing centres to enhance service quality and...
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