...Chapter 1 Writing Assignment Question 1: There are many skills that I have learned outside of a classroom that are extremely relevant to my life today. I believe that the most important one of these are my customer service skills. Customer service is “emphasis on customer satisfaction that dictates that every worker should know how to provide good service to customers.” (Page 13, Ch 1) I have been providing customer service since I was 16 and still use this skill today. I was never taught customer service skills in a structured learning environment instead I learned it through experience. My first job was at a gas station where providing excellent customer service was the number one priority. It was here that I learned how to put the customer first and provide them with everything that they need. I am still employed at a place where good customer service is always the most important thing. Everything that I have learned over the years about customer service skills are still used by me to this very day. Question 2: Although it is true that every business, big or small, needs soft skills to survive I believe that small businesses especially need strong soft skills in order to stay afloat. A reason for this is that small businesses often relate to their customers on a more personal level. A big business has hundreds of employees some that never even see a customer directly while a small business has few employees that interact with customers on a daily basis. Due to the...
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...A Stranger in the Mirror By: Sidney Sheldon Category: Fiction Suspense Synopsis: Toby Temple is a superstar, the world's funniest man. He gets any woman that he wants, but under the superstar image is a lonely man. Jill Castle is a sensuous starlet. She has a dark and mysterious past and has an ambition even greater than Toby's. Together they rule Hollywood. Last printing: 05/21/02 `;/91' ISBN: 0-2366-102-9772-1 Sidney Sheldon has had a most remarkable career. The New York Times acclaimed his novel. The Naked Face, as ' the best first mystery novel of the year '. At the age of twenty-four Mr Sheldon had three hit musicals playing simultaneously on Broadway. A theatrical motion picture, and television producer-writer-director, Mr Sheldon has been awarded an Oscar for his original screenplay of The Bachelor and the Bobby Soxer, Screen Writers Guild Awards for Annie Get Tour Gun and Easter Parade and a Tony for Broadway show Redhead. He lives in Los Angeles with his wife, actress Jorja Curtright, and their daughter Mary. Books by Sidney Shelton A STRANGER W THE MIRROR THB OTHBK SIDE OF MIDNIGHT THH NAKED FACE A STRANGER IN THE MIRROR by Sidney Sheldon First published 1976 by Hodder and Stoughton Ltd © Sidney Sheldon 1976 First Indian edition published 1976 by the macmillan company of india ltd under arrangement with Pan Books Ltd, Cavaye Place, London SW10 9PG Reprinted 1981 This book is sold subject to the condition that it shall not, by way of trade or otherwise, be lent...
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...Business Management Skills To run a successful business you need a diverse range of business management skills. When you start your business it’s likely that your responsibilities will include: sales and marketing; accounts; human resources; and information technology (IT). How confident do you feel in your ability to manage them? It’s a good idea to plan ahead of time how you’re going to manage each area which may include delegating various functions to a business partner, undertaking additional training or contracting a specialist advisor such as a bookkeeper, graphic designer or merchandiser. Remember that although you need to understand, manage and take responsibility for every aspect of your business, you don’t have to do everything yourself. Some of the key areas you’ll need to think about are outlined below. Marketing, sales and promotion Marketing is more than just selling and promoting your business. It's about identifying your customers and working out how to get them to purchase your product or service. Go to Marketing for more information. Human resources Human resources is about managing and looking after your staff. If you’re buying an existing business or taking on a franchise you may find that you’ve got employees to manage before you even start your business. Understanding business financials The primary objective of any business is to make a profit. Good financial management is essential to ensure your goal is achieved. The first...
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...Business Management Skills To run a successful business you need a diverse range of business management skills. When you start your business it’s likely that your responsibilities will include: * sales and marketing; * accounts; * human resources; and * information technology (IT). How confident do you feel in your ability to manage them? It’s a good idea to plan ahead of time how you’re going to manage each area which may include delegating various functions to a business partner, undertaking additional training or contracting a specialist advisor such as a bookkeeper, graphic designer or merchandiser. Remember that although you need to understand, manage and take responsibility for every aspect of your business, you don’t have to do everything yourself. Some of the key areas you’ll need to think about are outlined below. Marketing, sales and promotion Marketing is more than just selling and promoting your business. It's about identifying your customers and working out how to get them to purchase your product or service. Go to Marketing for more information. Human resources Human resources is about managing and looking after your staff. If you’re buying an existing business or taking on a franchise you may find that you’ve got employees to manage before you even start your business. Understanding business financials The primary objective of any business is to make a profit. Good financial management is essential to ensure your goal is achieved. The first step involvesunderstanding...
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...Expressive skills and receptive skills make up the two skills of communication. Speaking and writing are generally referred to as expressive skills; they provide the means by which we express ourselves to others. The receptive skills, listening and reading, are the ways in which we receive information. It has been reported that senior officers of major North American corporations spend up to 80 percent of their working time in meetings, discussions, face-to-face conversations, or telephone conversations. Most employees spend about 60 percent of the workday listening. Since such a large percentage of one's waking time is consumed by listening activities, it is clear that we could increase our productivity through listening training. Listening consumes about half of all communication time, yet people typically listen with only about 25 percent of their attention. Ineffective listening is costly, whether it occurs in families, businesses, government, or international affairs. Most people make numerous listening mistakes every day, but the costsinancial and otherwisere seldom analyzed. Because of listening mistakes, appointments have to be rescheduled, letters retyped, and shipments rerouted. Any number of catastrophes can arise from a failed communication regardless of the type of industry. Productivity is affected and profits suffer. Research indicates that we hear only 25 percent of what is said and, after two months, remember only one-half of that. This has not always...
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...BEHAVIOURAL SKILLS IN BUSINESS By Christopher McPhillips Brief: Faboil Ltd has evolved into a relatively successful organization within the biotechnology field. Credit for the company‟s success stems largely from the paternal approach adopted by its founder, Dr Alfred Brownlow, who wishes to retire from the organization, having recently celebrated his 70th birthday. Dr Brownlow has very much „led from the front‟ in terms of developing the product range for Faboil and has had the final say in the appointment of all Senior Managers. Christopher McPhillips – L000168582 Contents 1.0 INTRODUCTION 2 2.0 FINDINGS 3 2.1 MANAGERIAL ROLE 3 2.2 ASSERTIVENESS 4 2.3 CONFLICT 5 2.4 TIME MANAGEMENT 6 2.5 STRESS 6 3.0 RECOMMENDATIONS APPENDIX'S REFERENCE'S 8 4.0 10 5.0 16 Christopher McPhillips – L000168582 Page 1 1.0 Introduction Using the Faboil case study, identify specific problems which can be related to business and management theories and theorists, and offer practical ideas and solutions. Yours answers should be reflective and clearly written and the report should address the following: • Richard Cranberry has failed to understand his role as a manager when delegating work to his team. Using at least one theorist‟s work, analyse Ritchie‟s managerial role. • Carole Devlin has failed to make use of good assertiveness skills. Using the assertiveness skills theory, apply these...
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...to know about my audience? ●● How do I use audience analysis? ●● What if my audiences have different needs? ●● How do I reach my audience? Module Summary Assignments for Module 2 Polishing Your Prose: Comma Splices 02Locker_mod02.indd 18 Adapting Your Messages to Your Audience Learning Objectives After reading and applying the information in Module 2, you’ll be able to demonstrate Knowledge of LO1 LO2 LO3 LO4 The audiences who may evaluate your business messages The variables of the communication process The importance of adapting your message to your audience Audience analysis Skills to LO5 LO6 Analyze your audience when composing messages Begin to shape the content, organization, and form of your messages to meet audience needs 12-12-20 9:37 PM Adapting Your Messages to Your Audience MODULE 2 19 Employability Skills 2000+ Checklist Module content builds these Conference Board of Canada Employability Skills 2000+ Communicate Be Adaptable Think and Solve Problems Learn Continuously Demonstrate Positive Attitudes and Behaviours Work with Others Audience analysis is fundamental to the success of any message: to capture and hold an audience’s attention, and to motivate readers and listeners, you must shape your message to meet the audience’s interests, and needs. LO1 Who is My Audience? Your audience may include many people. In an organizational setting, a message may...
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...environment, acceptance of a 'cultural diversity' guiding principle in 1970s was a past removal of the preceding procedure. Within the fundamental nature, cultural diversity not only evidenced and showed the growing multiculturalism of the country but as well as to hold and form it. Therefore, definition of “Multiculturalism promotes the integration of ethnic acceptance and respect for cultural diversity, community harmony and inclusion.” is true. Skilled labour is any worker who has acquired certain skill in their job or may have attended a college or technical school. An example of a skilled labour job is carpenters. Unskilled worker is a worker who has not acquired special skill or proficiency. If there is a shortage of migrant skills, the immigration restores the difference among labour supply and demand with no affect on local pay (Shah & Burke, 2005). The purpose of this report provides the reader a better understanding on the impact of multicultural environment to business communication practices in Australia. The outlines of this report are the three factors that affect the migrants settling in Australia that is economic,...
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...employment policies, programmes and practices”. In the present day workplace, the theories of Human Resource Management are countless due to its vital role in organisational efficiency, especially in an economy with an increasing movement towards service-based industries. “As the business environment becomes increasingly competitive and complex, knowledge and understanding of the contribution of people and other intangible assets to organisational performance have become critical success factors” (Robinson, 2006:31) The goal of this literary review is to highlight the significance of organisational Human resource management, in its goal to maintain high levels of efficiency and employee performance within a firm through the following functions: • Manpower planning, • Recruitment and Selection, • Induction, training and development of people, • Performance appraisal, • Rewarding people, • Employer/employee relations. Manpower planning is the control of people flowing through an organisation, including the expansion and perhaps future streamlining of the firm to enable organisations to reduce future costs and also increase their efficiency by having correct levels of staff with the appropriate skills within the company in order to meet objectives. According to Izabela Robinson (2006:154) “Human Resource Planning is the systematic and continuing process of analysing an organisation’s human resource needs under changing conditions and integrating this analysis with the development...
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...until 2010. In 2011 and 2012, total annual profit was declining from 186.75 million to 99.41 million. This report introduced our company background and found out the company’s problems. After that, we found out solutions to overcome these problems. This report recorded some important details about our company’s sales and profit. Besides that, this report involved discovering something that we had never mentioned about it such as the company potential resources and potential threats. (a) BACKGROUND 1. Become the main and valuable healthcare partner. 2. Become the preferred supplier to the Malaysia’s healthcare providers and their strategic business partners. 3. Invest in their company’s employee. 4. Focus on providing logistics and operational services. 5. Provide scientific updates and specialist skills enhancement to their...
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...Outline 1. Introduction 2.1 Background: The development of the e-commerce grows faster than ever. Computers and smart mobile phones are widely used, which lay the solid foundation for the e-commerce. 1.2 Definition of infographics Infogrphics can be defined as the way can deliver different messages in a easy way by visualization statistics and thoughts. (Smiciklas 2012,p13) 1.3 Purpose: This report will give definition of infographics and illustrate the reason why it is important. This report will analyze two visual communication techniques. Annual report of E-Bay will be introduced as a sample to evaluate the visual communication. 1. Importance of using infographics (Davison 2013, p58) The digital techniques developed very fast and make the visualization spread widely. Visualization leaves deeper impression to audience than words. Visualization can carry more information in a easier way. 2. Analysis for two infographics used in the annual report 3.1 Tables( Antwern 2013) Table is a form, which is one of the most common infographics technique and normally used in annual report. 3.4 Line graph (Smiciklas 2012,p 22) The usage of line graph can help audience to understand statistics better than tables and words for the trend it shows. Compare to the simple statistics displayed in table form, line graph can show every point during the whole year in annual report. 3. The infographics appliance...
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...It's almost impossible to live without some stress. And most of us wouldn't want too much stress, because if stress gets out of control, it may harm your health, your relationships, and your enjoyment of life. Stress is not an illness – it is a state. However, if stress becomes too excessive and prolonged, individuals can begin to suffer anxiety, depression and health problems. At first these health problems are mild, but can then get progressively more serious as we continue to experience repeated stress and have fewer ways of coping with it. Warning signs of stress can start as mildly unpleasant health symptoms, such as headaches, blurred vision, dizziness, nausea, nervous indigestion and palpitations. If the stress is not addressed, more severe problems may begin such as neck and back problems, ulcers, blood and heart disorders and possible eventual physical and mental breakdown. It can also affect the way we behave, with symptoms including Accident proneness, drug taking, emotional outburst, excessive eating, loss of appetite, excessive drinking, smoking, excitability, impulsive behaviour, impaired speech, nervous laughter, restlessness, and trembling. In this case, Carole was stressed with the increased quantity of work she was given by Richard and became unable to work effectively. She did not speak to Richard to rectify this, and then when Richard was absent, she took on more work to cover for him, adding to her stress levels. She worked late in the evenings, not...
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...The Significance of employability, personal and communication skills in recruitment of staff Employability means the reason of the characteristics which gives people a chance to get a job, and also advance in their job role and adapt it to any given sector. Employability is improved by strong personal and communications skills which will improve the chances of getting employed by an employer There are numerous skills and qualifications desirable when applying for a job. Employers will look for an employee which is seen as smart looking person if they are a friendly person who has a good or can create a strong relationships with employees who are already in the job this would be seen as an key employability skill as the employees could be more efficiently another key employability skill is that they are well suited to the job they are going for this is important requirement as it will help you go for the job which you are trying to get as it could be put yourself above other applicants as you are best suited for the job. If they skills you have are what are needed for the job then then you will be in a good position in getting the job. If you do not have the credentials needed for the job then it is unlikely that the employer will select you for the job. In every job you will need good communication skills. You must be able to communicate well with staff to work effectively. No matter what job sector it may be most jobs include communication with fellow employees or the...
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...so important in business; in fact businesses want and need people with good communication skills. Effective communicators are, therefore high demand besides not surprisingly there is a high correlation between communication skills and income. Whatever the position ones have in business, performance will be judged mostly by the ability to communicate. Evidence of the importance of communication in business is found in numerous surveys of executives, recruiters, and academicians .Without exception, these surveys have found that communication ranks at or near the top of the business skills needed for success. 1.1.0 Background of the Report: This survey report is based on the topic ‘Communication skill plays key role for employment of business students. ‘Basically this report is the partial requirement for ‘Business Communication’ course of MBA program at American International University-Bangladesh (AIUB). This report will help us to understand the enormity of communication skills for employment of business student. It was a nice experience for us to combine our theoretical knowledge with relevant practical field. 1.2.0 Objective(s): 1.2.1 Broad Objective: The key objective of this report is to reveal the enormity of communication skills for business students of AIUB. 1.2.3 Specific Objective(s): ▪ To understand in what extent communication skills are imperative for business students. ▪ Analyzing critical managerial skills that are necessary...
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...BUSN-115 Taught by Professor Lori Farr. Week #: 5 Assignment How will basic business skills play a role in your professional life? What you don't know will hurt you. As a professional it couldn't hurt to know as much information as possible regarding not only in your trade but also general business knowledge. Ask yourself, what makes a successful professional? In any professional setting their are common key behaviors, actions, and way of thinking that are universal that are used to craft yourself into the ideal expert in your career. Basic business skills can sometimes be easily looked over in this process. Business skills are vital because they incorporate a array of different skills that are important for any job type. For one people skills are critical no matter what your job entails. Public speaking, handling tense interactions, and using effective teamwork and collaboration skills with other professionals are just a few traits needed. “Too many recent grads are not equipped to present the company well over the phone or in person at networking events, new business meetings, etc.,” says Graham Chapman, account coordinator/new business director at 919 Marketing, a PR and marketing firm in Holly Springs, North Carolina. “If you can’t speak [or] present yourself well, it is hard to help a company drive business.” Proper communication can be make a break a professional, one can...
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