...STUDENTS SATISFACTION AT SCHOOL OF BUSINESS ADMINISTRATION (TEXAS WESLEYAN UNIVERSITY) Submitted By: Submitted To: Mehera Mansoor Dr.Rod Erakovich Rachana Luitel Rupesh Thapa Swastika Tandukar INTRODUCTION In this world of cutthroat competition, each and every organization should deliver some quality service to sustain. This concept can be related to the educational institutions as well where the student satisfaction is perceived as the means to end. Student satisfaction has been the compelling interest to every colleges and university as they are encouraged to improve the learning environment for the students and demonstrate their institutional services. Laurie A. Schreiner (2009) stated student satisfaction is perceived differently at each level and also help to determine the persistence of the student in the universities. The term student satisfaction can be defined as student’s perception pertaining to the college experience and perceived value of the education received while attending an educational institution (Astin, 1993). Education is the key factor in determining the satisfaction level of the student however other issues like the environment, safety, technology, tuition fees, etc. calculate the student satisfaction. Satisfaction is the good predictor for the retention of the student (Astin 1993) that is proved to be beneficial for the university. PURPOSE OF THE RESEARCH The measurement of student satisfaction is essential to any institution...
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...Title: student’s satisfaction toward facilities and services provided College Poly-tech Mara Kuala Lumpur 1.1 Introduction The first chapter attempt to discuss the background of the study, which provides a general idea on the scope of the study. In addition, this chapter presents the identified research problem and it followed by the objective of the study. Then this chapter will proceeds with the explanation of the importance of the study. The main focus of this study is about student’s satisfactions towards facilities and services provided by College Poly-Tech Mara Kuala Lumpur (KPTM). Based on Lawrence, O. Picus, et al., Services it can be concluded that there is essentially no relationship between the quality of school facilities and student...
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...Academic Factors Affecting Student Satisfaction at the University of Buckingham. Introduction The University of Buckingham is the only independent University in the United Kingdom. Many studies have acknowledged the benefits of the private universities compare to public universities. Private universities are more customized: small classes, strong relationship between students and lecturers. Frankly speaking, service quality and student satisfaction is significantly higher in private universities. Intensifying competition and more demanding customers have led universities to identify what is important for students. Furthermore, higher education is recognized as a service industry and it should deliver a high service quality, meet the expectations and needs of students (Cheng and Tam 1997). Given that relevant research on academic factors affecting student satisfaction is limited, the purpose of this study is to identify the level of student satisfaction at the University of Buckingham in correlation with the academic factors with the following research questions being addressed: 1. Does academic factors (high standard of teaching with quality lecturers, course availability, course content, academic advising, variety of courses and class sizes) influence the level of Student Satisfaction at the University of Buckingham? 2. What are factors that have the highest impact on the level of student satisfaction at the University of Buckingham? 3. Does the...
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...CHAPTER ONE Introduction 1.1 Background of the Study For the last few decades job satisfaction has been one of the most popular interests among scientists, researchers and practitioners. According to Spector job satisfaction is the most frequently studied variable in organization research. Job satisfaction was proved too be an important construct in emotional and psychological employees’ well being. It is a significant element related to good organizational functioning as well. Although, the phenomenon of job satisfaction has been broadly researched, still there are several problematic areas. First of all, the concept of job satisfaction has been described in various ways by a number of researchers. Lawler states that “overall job satisfaction is determined by the difference between all those things a person feels he should received from his job and all those things he actually does receive”. Locke defines job satisfaction as “the pleasurable emotional state resulting from the appraisal of one’s job as achieving or facilitating the achievement of one’s job values. Spector describes job satisfaction as “the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs”. Apart of those few definitions indicated above, there are many others that aim to explain the concept of the satisfaction. The lack of consensus which appears in defining the concept may lead to misunderstanding among researchers and research participants and may influence the construct...
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...The Impact of the Internet and New Technologies on the Book Retail and Publishing Industries in the United States Jim Overman, Internet/Technical Coordinator Consortium Book Sales & Distribution St. Paul, Minnesota, USA Size of the Book Market in the United States In the year 2000, the size of the book market in the United States was approximately $25.5 thousand million. Of that figure, internet sales represented approximately 5%. Two Models of Internet Book Retaililng Since the beginning of the retail of books on the internet in the early 1990s, two primary business models have emerged: the strictly virtual bookstore and the “clicks and mortar” combination of virtual and physical stores. These models are also found in other retail ecommerce. Strictly Virtual Model The strictly virtual bookstore is a store that only exists on the internet. The best known of these stores is Amazon.com, which began selling books on the internet in 1995. The advantages of an entirely virtual bookstore include: 1) The ability to offer a wider selection of books. Large bookstore in the United States, including the chains, will often carry between 35,00-100,000. Amazon, however, carries nearly all books in print (available), approximately 2 million. 2) The ability to sell books in any location and 24 hours per day. 3) Lower operating cost. A virtual bookstore does not have to build or rent store space. Also virtual bookstore do not require as many employees. However, some of these cost savings are offset...
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...ENSURE STUDENT SATISFACTION ON CLASS AND BEYOND Introduction Higher learning institutions like colleges and universities have put great importance on the area of student satisfaction. Student satisfaction plays a crucial part in evaluating the competence of the colleges and universities. To satisfy students, the school must provide quality education. Students who enrol in higher institutions want to learn and become professionals in the future. Parents and students spend much money to have access to good and quality education. Educational institutions must provide services that will satisfy students and make learning process effective and efficient. According to Schreiner (2005), “higher education tend to care about student satisfaction because of its potential impacts on students motivation, retention, recruitment efforts and fundraising” (p.1). Balanced Score Card In ensuring student satisfaction in class and beyond we have to apply balanced score card for us to be able to have a clear picture of the planning and implementation of current and existing criteria in measuring student satisfaction. Perspective Student satisfaction is the most important key to continuing learning thus the retention. The main vision of this paper is to make sure that students are satisfied in their class and in all aspects of their school life. Students derived their satisfaction from the learning environment itself, from the quality of teaching (teacher relationships)...
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...respondents in grade 7 with 24.81%, for the second year, there were 98 respondents which is equivalent to 25.06%, for the third year, there were 96 respondents and equivalent to 24.55% and 100 respondents with 25.58% for the fourth year. It shows that the fourth year level has the high frequency respondents. For the honors and awards received, there were 28 valedictorian, 24 salutatorian, 52 belong to the TOP 10, 19 who gained awards for sports, 32 academic awardees like best in math, English etc, 34 for the behavioral awards and 202 for no rewards or honors at all. With the percentages of 7.16, 6.13, 4.86, 8.18, 8.70, and 51.66 respectively. It shows that out of 391 students, there were 202 non-awardees which is considered as the biggest frequency for honors and awards received category. Table 2 Profile of the students according to their Age,...
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...------------------------------------------------- Study on SAP Training Satisfaction of the Students ------------------------------------------------- A Research Paper Presented to The General Education and Accountancy Department In Partial Fulfillment of the Requirements for the Course in Research Submitted by: Ronel Katrina Kishia Marie Nyalyn Reymund Elmer Rennaly Ruby Angelica Mae Anne TABLE OF CONTENTS Title Page 1 Acknowledgment 2 Chapter I Introduction 4-7 Background of the study 8 Framework of the Study 9-11 Statement of the Problem 11-12 Significance 13 Scope and Delimitation 14 Definition of Terms 15 Chapter II Review of Related Literature 17-21 Chapter III Methodology 22-24 Chapter IV Presentation, Interpretation and Analysis of Data 25-32 Chapter V Summary of Findings, Conclusions and Recommendations 33-36 References 37-38 Appendices Appendix 1 Schedule of Expenses 39 Appendix 2 Letter of Approval 40-41 Appendix 3 Letter to Respondents 42 Appendix 4 Questionnaire 43-46 Curriculum Vitae 47-55 CHAPTER I Problem and Its Background INTRODUCTION Companies nowadays use systems that would help them streamline operations and improve their customers’ experience to enhance their competitive position and drive growth. By which the SAP or Systems, Applications...
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...Viewpoint * Reimi, operations manager Problem Statement * How can Reimi improve the profitability of the establishment? Key objectives * Improve profitability of the establishment * Achieve quota sales every week * Decrease costs Areas for consideration * Employees * Inventory * Facility Layout Alternative course of action * Design the place/ facility in to better and more attractive, such as adding bands, themes, promotional events Advantage * It can build its competitive advantage and help attract more customers Disadvantage * It will acquire more costs * Deduct the number of full time employees, add part-time employees and train them to be pleasant to the customers Advantage * It will help decrease labor costs Disadvantage * There could be unexpected high demand of customers, so there could be problems in serving them due to lack of employees * Forecast demand and reduce inventory of products/ingredients/materials on days that it is not selling Advantage * There is inventory control and will help decrease inventory costs Disadvantage * There could be shortage of products/ingredients in case of unexpected high demand that will cause unsatisfying customers. Recommendation As an operation manager, since, the size of establishment is only 80 square meters so the place is too small and the employees are too many for it. Considering the fact that most of the weekdays have fewer customers, so...
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...Keller Graduate School of Management Case Study 1: Guest Satisfaction at the Convention Center Hotel Week 3 Irene Garcia Vilardosa HOSP582 Survey of Hospitality Management Dr. Pratt Introduction In order to be successful in the market it is not sufficient to attract new customers. Managers should also concentrate on retaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotel industry, customer satisfaction is largely hooked upon quality of service. A management approach focused on customer satisfaction can improve customer loyalty, thus increasing the positive image of the touristic destination. Hence, exploring the importance for customers of hotel attributes in hotel selection is indispensable. Problems with front office In order to solve the customers dissatisfaction issues related with check in and check out, Frank should take into account the reservations and have more employees working at front desk when the number of reservations is higher so they do not have to be waiting for a long time. During major arrivals and departures days, the staff has to be increased so that the guests are quickly addressed and they can continue with their trips or business without wasting too long. Problems with housekeeping When dealing with a situation as described in which rooms are not ready, there are usually two possible options to consider. Either the housekeeping staff is not enough considering the number of...
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...researchers want to know whether the levels of satisfaction of BSHM students on the type of activities chosen and implemented by the SHTM Department Council are the same with the BST students during the acquaintance party and neophyte’s night. |t-Test: Two-Sample Assuming Unequal Variances | | | |The type of activities chosen and implemented (Games, Contests, etc.) | | |BSHM |BST | | |Mean |2.584070796 |2 | | |Variance |0.972900688 |0.818181818 | | |Observations |226 |45 | | |Hypothesized Mean Difference |0 | | | |df |67 | | | |t Stat |3.894957653 | | | |P(T (2.00) 5. Conclusion: Reject H o There is sufficient evidence that there is a significant difference between the levels of satisfaction on the above problem of both degree courses. Other Findings: The ratings of BSHM students on the above problem are more varied and...
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...Service Quality and Students’ Overall Satisfaction with University University experience is rite of passage for many young people. Students often leave their homes for the first time to live with their peers in another city or even a different country (Hendrickson, Rosen, Aune, 2011). With this coming of age experience, come many unique challenges and obstacles. One of the major adjustments to university life for many students is adjusting to the quality of the cafeteria services (Hartwell, Edwards, & Brown, 2011). Students have various eating habits and preferences and it is the responsibility of the cafeteria services of the university to attempt to provide both nutritious and palatable food for diverse student body. With little alternative to the food provided on-campus, students often have to rely on the cafeteria service to supply them with their daily caloric intake. Add to this the caveat of international students from all over the world and the problem becomes even more challenging A unique challenge is dealing with the adjusting to a diet that is based on principals foreign to the student. For example, a school that provides a vegetarian diet would be a unique experience for many international students. Living in such a context may be challenging for them. As such, how does this experience with such a diet impact the student’s perception of the food services? In addition, does such an experience with the food have any affect on the students’ satisfaction with the university...
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...CHAPTER 1 Title: student’s satisfaction toward facilities and services provided College Poly-tech Mara Kuala Lumpur 1.0 Introduction The first chapter attempt to discuss the background of the study, which provides a general idea on the scope of the study. In addition, this chapter presents the identified research problem and it followed by the objective of the study. Then this chapter will proceeds with the explanation of the importance of the study. The main focus of this study is about student’s satisfactions towards facilities and services provided by College Poly-Tech Mara Kuala Lumpur (KPTM). Based on Lawrence, O. Picus, et al., Services it can be concluded that there is essentially no relationship between the quality of school facilities and student performance when other factors known to impact student performance are accounted for. This does not suggest investments in school facilities are not important-all children are entitled to attend school in safe, clean, and appropriate educational environments. However, policymakers should be aware that investments in facilities by themselves are unlikely to improve student learning. The main reasons of the writer choose did topic because to identify the factors that influence students satisfactions toward facilities and services provided College Poly-tech Mara Kuala Lumpur services. Besides, the organization can use all the information to perform well to their students with the effective strategies. This topic or this research...
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...STUDENT ASSISTANTS: THEIR PERCEIVED EFFECTIVENESS IN RENDERING SERVICE AT THE SELECTED OFFICES OF HOLY CROSS OF DAVAO COLLEGE ________________ A Research Paper Presented to The Faculty of the Education Department Holy Cross of Davao College ________________ In Partial Fulfillment of the Requirements Introduction to Educational Research ________________ by Albasin, Maria Theresa G. Cuesta, Vanessa B. Gravillo, Flora Mae P. Lumanas Joan Mae N. Saraum, Mark Anthony Approval Sheet This research entitled “ Student Assistants: Their Perceived Effectiveness in Rendering Service at the Selected Offices of Holy Cross of Davao College” submitted by Maria Theresa Albasin, Vanessa Cuesta, Flora Mae Gravillo, Joan Mae Lumanas, Mark Saraum in partial fulfillment of the requirements for the subject Education 7 (Introduction to Educational Research) has been examined and recommended for acceptance and approval. Dr. Oscar Cervales Dr. Thelma O. Alderite Dr. Bernardita Aberion Panelist Panelist/ Instructress Panelist i Acknowledgment ...
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...by the library: 7 Figure 2 Usage of tutoring 9 Awareness of the services and tools 9 Figure 3 Awareness of Tutoring 10 Student Satisfaction from services and tools 11 Figure 4 Student Satisfaction with printer service 11 Figure 5 Sitting capacity at library 12 Conclusions and Recommendations 13 Marketing Actions 14 Library Development Actions 14 Service-Delivery Actions 14 References: 15 Appendix A 16 Executive Summary In September 2011, Centennial College progress campus open the new Library to better assist with the increasing student population. The modern new library provides new technology with both in home and remote approach for digital resources, in addition to print and visual media collections. The library learning focused atmosphere is fully open, dynamic and physically adjustable to suit many needs. The goal of this study is to figure out the different services that are offered by the library, if the students effectively use the library resources and services and if not, find a way to improve the condition. Also, to find out the users satisfaction with the resources and services offered by the new library at progress campus. The end of the study shows that although students were fulfilled with the current services provided by the library, there are still some improvements that need to be made to help students with their academic success. As a result of our analysis and...
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